Reviews

This profile includes reviews for Nexamp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Nexamp has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Nexamp

  101 Summer St Fl 2 Boston, MA 02110-1287

  
• 

  Nexamp

  200 W Monroe St Ste 620 Chicago, IL 60606-5070

• 

  Nexamp

  154 W 14th St Fl 2 New York, NY 10011-7300

• 

  Nexamp

  1776 I St NW Ste 400 Washington, DC 20006-3700

• 

  Nexamp

  101 Summer St Fl 2 Boston, MA 02110-1287

  

Review Details

• Review fromJoseph N

  Date: 07/16/2025

  1 star

  Joseph N

  Date: 07/16/2025

  If Nexamp was legit then why do they have to try to trick you into signing up for it? Some guy just came to my door claiming he was doing an independent audit to make sure people were getting some supposed solar credit on their electric bill and wanted to see a copy of a recent bill. And if the credit wasn't on it he could fix it by getting some info from me blah blah.... I said "this sounds like you're trying to sign me up for something like Nexamp". He then finally admitted that he was doing just that. No legitimate company would be so deceitful in trying to sign up new customers. Why isn't this illegal?
  

  Nexamp

  Date: 07/18/2025

  Hello ******,  

  Thank you for bringing this to our attention. We understand your concerns and want to emphasize that Nexamp only partners with a select group of approved vendors who are required to follow strict outreach guidelines. We do not tolerate any misrepresentation of our services, and transparency is central to how we operate and enroll customers in our community ********************** program. 

  While we currently have no record of this interaction or of you as a Nexamp customer, a member of our team has reached out directly to learn more. We appreciate your willingness to engage so that we can fully investigate the matter. Based on our findings, we will take appropriate action to address any shortfalls that occurred and are committed to making improvements as needed moving forward. 

• Review fromDiane J

  Date: 07/07/2025

  1 star

  Diane J

  Date: 07/07/2025

  I canceled my subscription to this company February ****** and this is July 7th and they are still billing us. They say it takes 90 days to suspend service which is outrageous and we are still getting billed 6 months later
  

  Nexamp

  Date: 07/11/2025

  Hello *****,  

  Were sorry to hear about your frustrations and want to ensure you have a clear understanding of your account status and final billing. 

  Your Nexamp account has been officially marked for cancellation. Please note that due to the structure of our program and our billing-in-arrears model, you may still receive invoices for solar energy credits that were applied to your utility account prior to your cancellation taking effect. 

  As a reminder, Nexamp issues invoices only after we receive confirmation from your utility that solar credits have been applied to your account. This results in a delay between when the credits appear on your utility bill and when Nexamp bills you. For this reason, we encourage you to focus on the production periods listed on your Nexamp invoices, as these represent the actual timeframes during which the solar energy was generated and credited to your account. 

  All credits were provided to you at a discount, and any remaining charges on your account reflect only the credits that were used to offset your electricity costs before cancellation. 
  Our team will follow up with you directly to review the full details of your account and answer any remaining questions you may have. Thank you for your time and understanding.  

• Review fromRuth M

  Date: 06/30/2025

  1 star

  Ruth M

  Date: 06/30/2025

  Why does no one answer the phone when trying to cancel!! I called at 8;30am and was still waiting for someone to answer at 9am!!!!
  

  Nexamp

  Date: 07/01/2025

  Hello Terry, 

  Thank you for your feedback and for bringing this to our attention. We’re sorry to hear about the difficulty you experienced when trying to reach a representative and understand how frustrating long wait times can be. We’re glad to see that you ultimately were able to connect with a team member who assisted you in processing your cancellation request. Your experience matters to us, and we’re always working to improve our service and support response times. 

  If you have any other questions or need further assistance in the future, please don’t hesitate to reach out. 

• Review fromEvan B

  Date: 06/10/2025

  1 star

  Evan B

  Date: 06/10/2025

  I have screen shots of other complaints saying we never signed up for their services but are receiving bills. Worker from there said Im not the first ****** saying this. My own power company said I wasnt the first either!
  

  Nexamp

  Date: 06/12/2025

  Hello ****,  

  Thank you for your feedback. Were truly sorry to hear about your concerns and want to assure you that your voice is heard and your experience matters to us. At Nexamp, we are committed to providing an exceptional customer experience, and we take all feedback seriously. 

  Our records indicate that your enrollment was completed through a signed agreement. We also made multiple attempts to connect with you by phone and email to help ensure transparency and understanding regarding your account and participation in the program. That said, we fully understand your frustration and want to address your concerns directly. A member of our team will be reaching out to you privately to review your account in detail and answer any outstanding questions. We are committed to working with you toward a resolution that aligns with your expectations. 

  Thank you again for bringing this to our attention. 

• Review fromRachel

  Date: 06/09/2025

  1 star

  Rachel

  Date: 06/09/2025

  You do save on your electric bill but terrible customer service if you want to cancel. I requested in August of last year. They say there is a 3 MONTH wait to process and I'm still trying to get it fully cancelled mid-June. 3 texts and a phone call. Ridiculous.
  

  Nexamp

  Date: 06/10/2025

  Hello ******, 

  Thank you for your feedback. 

  We want to clarify that Nexamp follows a standard 90-day cancellation timeline, which is necessary due to coordination with your utility provider and the structure of community solar billing. Our billing is completed in arrears, meaning the charges on your Nexamp invoices reflect solar credits that were already applied to your utility bill. 

  That said, weve reviewed your account and can confirm that you have not been billed for any solar credits generated beyond the 90-day cancellation period. If you have questions about your billing, we would be happy to walk you through the details. A member of our team will be reaching out to you directly to ensure any remaining concerns are addressed and that you feel confident in the resolution. 

  Rachel

  Date: 06/13/2025

  So it takes 6 months to cancel then? There was nothing about 3 months in arrears when I asked to cancel. Just that it takes 3 months for your cancel request to be processed. Important information to share with your customers. And the first two people I contacted said nothing about it. And I still received an invoice this month (June) although it was corrected to zero by the time I logged into my account AGAIN. So 10 months to maybe be finished.

• Review fromAndrew L

  Date: 05/01/2025

  1 star

  Andrew L

  Date: 05/01/2025

  Nexamp is a straight-up SCAM. Ask for an explanation of your EXCESSIVE charges and you get a word.salad of terminology used and understood only by them, if they understand it themselves. I have a B.A. in Classical Languages and they can't sufficiently explain it to me. One of many Red Flags. Stay away from these thieves with their "Green" scam. STAY AWAY. It's all pure BS.
  

  Nexamp

  Date: 05/06/2025

  Hello ******,  

  Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. Nexamp is committed to clear communication and consistent savings, and we want to address your concerns directly. 

  For Maryland customers with *************** ********************** credits from your share of our farm are applied to your utility bill, and Nexamp invoices you separately at a 10% discount. If enrolled in ********* annual cash-out program, you may receive a refund or bill credit for unused creditsNexamp still invoices for those, as they were delivered to your account. Recent Delmarva rate increases may also affect the value of your credits and total charges. 

  Wed like to look into your account but couldnt locate it based on the information provided. Please reach out to us at ******************************** or ************ with your name and service address so we can assist further. We take concerns like this seriously and appreciate the chance to make things right. 

• Review fromRichard D

  Date: 04/08/2025

  1 star

  Richard D

  Date: 04/08/2025

  Late billing, lost check, does not work with the customer well to resolve issues, did not inform customer of lost check they blamed custmer, terminated customer without notice or contact to resolve.
  

  Nexamp

  Date: 04/11/2025

  Hello *******, 

  Thank you for your feedback. We're sorry to hear about your experience and truly regret the frustration this situation has caused. We understand there was an issue with a check payment and its impact on your account. A senior member of our team has reached out to connect with you directly so we can better understand what happened and work toward a resolution. 

  We appreciate your patience and are committed to making this right. Thank you again for bringing this to our attention. 

• Review fromNunya B

  Date: 04/03/2025

  1 star

  Nunya B

  Date: 04/03/2025

  This company is the epitome of greedy, difficult and shady. They claim I signed up for their service, which I did not do. Have been trying to get out from underneath this nightmare of a company from the moment I realized they had linked to my National Grid account. It has been many months and I have gotten nowhere. Ive got nothing but excuses and lies. They need to be investigated and held accountable for their actions. What theyre doing seems not only unethical but illegal. I hope everybody on here has turned them into the utility commission and reported their failure to comply. I know I have so do yourself a favor and run run run run run very very far away from this company you will regret it if you dont I guarantee you that
  

  Nexamp

  Date: 04/11/2025

  Hello,  

  Were sorry to hear about your concerns and appreciate you taking the time to share your experience. Nexamp takes the enrollment process very seriously and only enrolls customers after receiving a signed agreement and access to their utility account information. These steps are essential to allow us to ensure accurate participation in our program. 

  We apologize for any potential confusion that may have occurred during the sign-up process. We want to be clear that we do not enroll customers without their explicit consent. ********************** is a veteran-founded business committed to helping individuals reduce their carbon footprint. We operate in numerous states, serving tens of thousands of customers and helping them save on their electricity bills through discounted solar energy credits that offset their utility costs. 

  We understand that you have concerns and want to assure you that we take feedback seriously. Unfortunately, we are unable to identify your account with the information provided. We would welcome the opportunity to investigate your situation further. Please reach out to us at ******************************** or call us at ************, Monday through Friday, 8:30 AM to 6:00 PM EST. Were here to help and hope to resolve this matter with you directly. 

• Review fromAdam W

  Date: 03/30/2025

  5 stars

  Adam W

  Date: 03/30/2025

  Excellent it let you rent a solar panel on any solar farm in ***************** along with fixed supplier rates.
  

  Nexamp

  Date: 04/14/2025

  Hello ****, thank you for the positive review! Were glad youre enjoying the flexibility and value our program offers. We look forward to providing you and your community continued savings through our program.  

• Review fromJ. G.

  Date: 03/20/2025

  1 star

  J. G.

  Date: 03/20/2025

  Unbelievably awful company. I requested to cancel in November. They said it takes up to 90 days to cancel. After 90 days, I was still getting statements from them. I called them and they said that March would be my last bill from them. Well they lied, I am STILL getting statements from them. Stay far FAR away from these people.
  

  Nexamp

  Date: 03/27/2025

  Hello *****,  

  Thank you for taking the time to share your experience. Were truly sorry to hear about the ongoing frustration youve encountered while trying to cancel your account. At **********************, we strive to provide a transparent and seamless customer experience, and we regret that this has not been the case for you. 

  To clarify, once a cancellation request is submitted, the utility may take up to 90 days to fully remove a customer from the ********************** program. During this transition period, customers may continue to receive ********************** credits and corresponding Nexamp invoices, as outlined in the agreement and in previous correspondence with our team. We can confirm that your removal from the program is now complete. We appreciate your feedback and would welcome the opportunity to review your account in greater detail to ensure you have a full understanding of the final steps taken. 

  A member of our team will be reaching out directly to provide additional support and clarity. Thank you again for bringing this to our attention. We remain committed to resolving this issue and improving the experience for all our customers. 

  J. G.

  Date: 03/30/2025

  I requested to cancel in November. Your company has assured me, I will keep getting statements until May. SIX MONTHS AFTER MY REQUEST. You will not be getting any more of my money.