Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/25/2023, my girlfriend was approached by a man in Tops grocery store and was advised she could save money on my national grid electricity ****. She told him her name is not on the account and he told her it doesnt matter and that she could sign for me anyways. I never authorized this contract and the contract was signed by her and is not my signature. She is not authorized to make any changes to my national grid account. The contract states this can be canceled within 3 business days via email or by calling. I sent an email on 2/26/23 requesting to cancel and have not received a response. I have also called the number multiple times and no one answers the phone. I am requesting that this illegal contract is cancelled immediately.

  

  Business Response

  Date: 02/28/2023

  We see you tried to contact our customer care department between Sunday, 2/26 and Monday, 2/27. Thank you for reaching out, our hours are Monday through Friday 9a - 5pm est. Just before 10a est on 2/27 an Ampion customer care employee had connected by phone and followed up with an email confirmation stating we will deactivate your account which will prevent allocation to a solar farm.

  Customer Answer

  Date: 02/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct. # **********; I just received email from Ampion, and I am delinquent, and must pay immediately, and late fees applied. ******, I thought you took care of this. I am beginning to think this is a scam. I paid Central ****** $175 monthly and I cancelled with you in May of this year, and was told I had to pay for another 3 months, which I think is illegal. I did not receive monthly bills from Ampion, and then all of a sudden I get a bill for $590.36 that was taken out of my checking account without telling me. I only had money in my account to pay my monthly bills. Finally you agreed to let me pay $100 monthly. When that was paid off. I receive an email that I owed $823.37 for the 3 months you added to my closing account.No monthly bills. You agreed to let me pay $100 month, and send checks to:Generate NY Community Solar II, LLC c/o Ampion PBC. I did, and they cant find check. You told me you would have them shred the check, and that now they would take **************** card, which I was told before they would not. I agreed that when I heard from you I would pay that way up to date. Now I get getting this nasty letter from Ampion. This is a scam. The person I talked to originally quit. I called Central ****** and they said they cannot help me.

  

  Business Response

  Date: 03/01/2023

  
  Thank you for reaching out. To follow up from our phone conversation the morning of 2/21/23 it was communicated that you may disregard the delinquent email you had received. Your account had a payment plan in place to pay the total of $590.36 for your original solar credits for usage periods Sept 2021 - March 2022. The email communication that you were sent on 2/20/23 is a process in place but did mistakenly pass my internal check to exempt you. I apologize again for that. Reviewing your account activity you requested to cancel on May 16, 2022. A confirmation email was sent and a portion of the response provided by Ampion confirming your cancellation was in progress included Please note, per contract terms attached below, removal takes approximately (90 days) to complete for the utility to facilitate their processes. Therefore, you should expect charges for credits applied to your utility account until removal is finalized. The amount of $800 plus included the solar credits you received for the remaining months from May 2022 - end of July 2022. We are setup for automatic payments through credit card or a bank account. Reviewing your account this week, we see you have made a payment of $200.00, thank you.

• Initial Complaint

  Date:02/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel Ampion Community Solar because I was getting two bills, one from Central ****** and one from Ampion, and my total electric bills were soaring. They said it required 90 days for cancellation to take effect, then came up with this excuse after 90 days (not sure if a scam or valid). I'd appreciate any help:"Dear *****,Thank you for participating in our program. I see that you requested to cancel your account with us on 11/04/2022. however per the terms of the contract you signed during enrollment, which I've attached to this email, you are subject to a 90 days notification window for early termination of the agreement. This gives us time to deallocate you from the solar farm and notify your utility company you would like to cancel your subscription. They must do work on their end to fully deallocate you before you stop receiving credits.The terms of the agreement state, "We will coordinate with your Utility so that you stop receiving **** Credits on your Utility bill as soon as practicable on or after the date of termination. You will remain responsible for paying the amounts due on all Solar Producer Invoices issued to you prior to termination and such obligation shall survive termination." This means it is possible to receive bills after the 90 day period if we are unable to finalize the cancelation with the utility company. Unfortunately, we have experienced some delays with the utility company approving your request to be removed. The process of removal requires us to submit a document call an allocation file. This is how we add and remove customers from solar farms. Central ****** did not approve the first two allocation files requesting your removal. Our latest request is pending utility approval so this will not be your final bill. We appreciate your patience while waiting on Central ****** to remove you from the site." Thank you,******* Ampion ************* ******************************* ************** ***

  

  Business Response

  Date: 02/19/2023

  Thank you for including the Ampion response we had provided on 2/2 to share the background of how the allocation files were attempted to be sent to the utility but were rejected regarding your account. That activity is common in the process of deallocating from the program therefore communicated in the contract language. It is typical these files come back rejected due to a few factors, i.e. customers having account number changes, etc so that's why it's required to give 90 days notice of cancellation. Ampion continuously monitored the statuses of the requests and as of 2/10/23 the utility responded with an accept indicating you will be off the site as of 3/8/23 read. You will receive an Ampion statement up until that usage point. It is not determined at this date if you will receive usage through 3/8/23 or 3/8/23 - 4/8/23. We will not know that until we receive the data from the utility in a few months as we bill about two months behind awaiting utility information. For example the statement you received on 2/1/23 was for solar credits you received from 11/7/22-12/7/22. 
  We hope this additional feedback has been helpful.
  
  

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a gentleman come to my house and signed me up for Ampion. I was unable to read what I was signing for and he had taken my phone and did the signature himself. I had no idea this was a 3rd party source signing me up for a subscription, I've been calling for hours and have emailed about a cancelation and I can not get through to a single person. At first it was ringing then jump to an answering machine and now it rings a half ring and jumps right to an answering machine. I was told I wasn't going to be sold anything but this gentleman did exactly that. I have been reading the reviews and I am not happy and would like this canceled IMMEDIATELY.

  

  Business Response

  Date: 02/17/2023

  Thank you for sharing your experience. We take accusations of improper practices with the highest importance and will review this case internally. We do encounter high call volume and appreciate that you reached out.  In our research we confirmed you had contacted Ampion ************* at ****** and again at ****** on 2/9 by phone. Our voicemail greeting communicates Thank you for calling Ampion *************. No one is available to take your call at the moment. Please leave your name, number and a detailed message after the tone and we will respond to your inquiry within 2 business days.
  Just before 3pm on 2/9 an Ampion representative was in touch. Thank you for the conversation you had at that time. To conclude, as of 2/9 Ampion canceled your enrollment and provided a follow up email confirmation for your records.
  
  

• Initial Complaint

  Date:01/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign any contract with this Company. This is not my signuature on this Docu sign Document. I never received anything to sign. I went into my email and received an enrollment letter and this document that was already signed by someone, but that someone was not me. This is not my signature. I did not sign up for this energy. I do not want this. I want this contract destroyed. I had a Represenative from Pmt solar come to my home and tell me I was eligible to receive 10 percent of my electric bill from Solar through the goverenment funding program, that I met the requirement or I receive heap. He asked for my email and phone no and electric bill. He is the one who must have done all of this. I did not sign any documents no do I want this. He told me I would not be billed or asked for any payments and this is exactly what is going to be done. This Company bills you. I again want this Contract with this company immediately destroyed. I have been scammed!

  

  Business Response

  Date: 02/02/2023

  We appreciate hearing from you and thank you for the details. To clarify, the fee paid to Ampion is a 10% discount on the credits received towards your ***** bill each month and appears directly on the ***** bill. I have confirmed we received your voicemail and emails into our ************************ on 2/1. As of that date Ampion deactivated the process to proceed with your enrollment and an Ampion representative followed up with an email confirmation.

  Customer Answer

  Date: 02/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  Yes I have spoke  with the Company and they said account would be deactivated but still waiting for confirmation that contract  has been voided for it was illegally obtained and signed. I do not have doc u sign and I did not go into anything to sign any contract It just arrived as a signed contract in my email delivered to me. The sales rep is fraudulently signing contracts and sending them to emails. 

  

  Business Response

  Date: 02/14/2023

  Thank you for confirming you received our communication deactivating your enrollment. Ampion interfaces with DocuSign to process and manage subscriber agreements, and is used during the enrollment process in the Ampion Enrollment portal, where we have verified your electronic signature. We take accusations of improper practices with the highest importance and will review this case internally as well. Thank you for your feedback.

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 26th 2023 Ampion was the name of the business the gentleman named ***** it's sign me up for the program in the form of being a scam artist by not telling me that I had to pay back ampion for the 10% off my NYSEG bill.. when he claimed it was free.... Nothing has been charged by ampion yet and I'm looking to cancel my services with them immediately I have tried contacting and emailing them to no response and I asked them to immediately cancel my subscription to Ampion before any charges occur because I will not be paying them a ***** for the 10% off my NYSEG bill because I was lied to by a scam artist I've been in constant communication trying to reach them and I have not been able to get through all of my calls keep getting disconnected or hung up on as if I never tried to reach them at all.. I have called and left a voicemail with my phone number and information for ampion so that they can cancel my services immediately because it has been less than 24 hours since the initial sign up and I am looking to immediately cancel because I cannot afford it whether it's $5 or $50 I cannot afford it AMPION PLEASE CANCEL MY SERVICES AMENDMENT IMMEDIATELY.....

  

  Business Response

  Date: 01/30/2023

  Thank you for the opportunity to respond with your account activity. Our records indicate you enrolled on the afternoon of 1/26/23. We see you tried to contact our ************************ just before 4am on 1/27 through voicemail and email. Thank you for reaching out, our hours are Monday through Friday 9a - 5pm est. Just before 1p est on 1/27 an Ampion ************* Representative had connected with you and followed up with an email confirmation stating we will deactivate your account which will prevent allocation to a solar farm.

  Customer Answer

  Date: 01/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Influenced that my utility bill would be adjusted and credited with means to help my expenses. The did not stay true to their word. As my utility bill double in price, with no credits being paid in return.

  

  Business Response

  Date: 01/30/2023

  Becoming acquainted with your account you enrolled with Ampion Tuesday, 1/25. Your contract was for a 10% discount. Ampion had not had the opportunity to bill you as of yet but we do send a statement summary each month which would have provided you your savings details for your review. As of 1/27 we have received your request to cancel. An Ampion representative reached out by phone and left a voicemail and then followed up with an email confirming we have initiated the cancellation.

• Initial Complaint

  Date:01/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with a solar company stating they would save me money every month but instead they charge my O&R electric company over $100 Subscription fee every month and saving of $15. They never said there would be a fee of any kind and they told me last month there are no fees but it is on my bill. I want to be credited for all my fees and they wont. I have since cancelled but Ampion said I wont cancel for three months and now I have a O&R bill for over $900. I can not afford to pay. I live in a trailer and am a single mother who makes $17.83 an hr. They are taking advantage of people struggling. Please help me fight this and get my money back. If you look at my bill attached it has the CDG subscription fee then the savings right next to it.

  

  Business Response

  Date: 01/19/2023

  Hello ******,
  Thank you for sharing your feedback. Reviewing your account subscription you enrolled in Oct 2021 and received your first Ampion savings summary statement in Feb 2022. You are on a net crediting site which means you receive all of your charges from the utility and submit payment to them as well. Ampion provides a savings summary statement to you on the first of every month detailing your savings but we do not collect any payment from you and you have a $0 balance with us. Below includes language from your contract with Ampion detailing your subscription model:
  If UCB (Utility Consolidated ****ing) is implemented, you will no longer receive a monthly invoice from Ampion. Instead, you will only receive your utility invoice, which will reflect your savings of 10% of the monetary value of the **** ******s allocated to you. For example, if your **** ****** is worth $100 and your subscription rate is 90%, your utility invoice will reflect a $10 credit.
  In mid December 2022 thank you for sending along some of your O&R invoices to be reviewed. An Ampion ************* Representative provided the following feedback, The difference between the applied credit and the subscription fee is your direct savings which reduces total payment owed to O&R. Here is an example. You will see that the total credit applied to your Aug 2 - Sept 1 statement is -$148.10. The subscription fee which is 90% of the value of that credit is $133.29 (goes to the developer). The difference between those two items is your direct savings off the top of your new charges in the amount of -$14.81.
  As of mid December 2022 we did receive your request to cancel and began the process. You are correct that Ampion communicated "please note, per contract terms attached below, removal takes approximately (90 days) to complete for the utility to facilitate their processes. You can continue to expect to receive credits and charges for these credits applied to your utility bill until this is complete." Please see the details from your Ampion contract in Item 6, Term and Termination of Agreement, section B. Notwithstanding anything to the contrary contained herein, you may terminate this agreement by giving Owner ninety (90) days prior written notice of termination. If you provide such notice of termination, you will continue to pay for the **** ******s allocated to you prior to your utility processing your termination. You will be responsible for payment for any **** ******s that have been allocated to you but not otherwise paid for, i.e., **** ******s that rollover in excess of what is applied to your utility invoice. There is no fee for any early termination of this agreement.
  
  

• Initial Complaint

  Date:01/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i HAD INQUIRE TO AMPION ABOUT THEIR SERVICE AND NO ONE GOT BACK TO ME. LAST MONTH THEY TOOK $270 OUT OF MY CHECKING ACCOUNT AND I WENT TO THE **** AND COMPLAINED AND SIGNED A DISPUTE. i CALLED THEM AND COMPKLAINED AND THE GIRL SAID SHE WOULD PUT IN THE PAPERWORK TO CANCEL MY SERVICE WHICH I TOLD HER WAS NOT YO BE STARTED. i JUST RECEIVED ANOTHER BILL AND WILL HAVE TO GO TO MY **** AND MAKE SURE THEY DO NOT PAY IT. I ALSO STILL HAVE TO PAY MY PAYMENT TO OUR REGULAR ELECTRIC COMPANY.

  

  Business Response

  Date: 01/06/2023

  Hello,
  Thank you for reaching out. We have reviewed your account activity and confirmed your enrollment occurred in May ********************************************* November 2022 for usage period 7/29/22-8/25/22. The first communication we have on record that you contacted Ampion was on December 16th by phone and inquired with the Ampion representative about our program and the background of the payment you had made. During the discussion you shared you are on budget billing and the Ampion contact expressed that community solar and budget billing are not recommended together. In our notes it confirmed you requested to cancel your Ampion subscription. As of that date, 12/16/22 the cancellation request was initiated by Ampion and we followed up with you in email. Please see some of the included details, We will start the process of cancellation immediately and coordinate with the utility. Please note, per contract terms attached below, removal takes approximately 90 days to complete for the utility to facilitate their processes. Therefore, you should expect charges for credits applied to your utility account until removal is finalized. Thank you for calling in on December 20th and asking about charges after the cancellation process. You had received a statement on December 1st for usage period 8/26/22-9/29/22.  During that interaction the Ampion representative referenced the process shared in the 12/16/22 email. You will continue to receive statements until the cancellation process is complete which is expected to be 90 days. Recent account activity shows you received a January 1st statement that includes usage period 9/30/22-10/28/22. That activity is in line with the contract terms after a cancellation request. This week we have received your request to pause autopay on your account and that has been completed but it was also communicated payment is still expected and if no payments are received it will be sent to a third party collection agency. As of January 3rd we received a payment dispute and that will be reviewed accordingly. You can anticipate to receive 1-2 more Ampion statements before the cancellation is fully complete.
  
  

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will withdrawl money from your bank without letting you know in advance the amount they will be withdrawing. They will charge late fees on statement balances even tho you paid the invoices you will still be charged a late fee. They take 10 to 12 days for them to post a payment on your account . You can not get in touch with anyone email or by phone - I am trying to cancel my account and it is not an easy. This has been the worse company ever to deal with ! There is no saving any money with the amount of time I have to manage this bill. They say they will do something and they do not. The auto withdrawal was supposed to be stopped nope today they trying to pull $$ out for that invoice which I was not notified about. Which they told me they would start letting me know in advance yet here we are again nothing is fixed.

  

  Business Response

  Date: 11/07/2022

  We requested to have your account records reviewed and it was confirmed no automatically initiated payments have happened since 8/11/2022. Every payment received since has been a manual payment, including the 10/30 payment. It standardly takes up to 5 days for confirmation of a successful ACH payment. Automatic payment is paused on the account. You received communication in place of a "your payment was successful" email stating we could not process your payment. We send that when an Autopay customer has Payment Processing paused/disabled.
  Ampion sends out the amount due on the first of every month. You may also log into the portal to check the amount due. Please note you may see a higher amount due and that is factoring in the differential rate depending on the payment method. 
  In regards to the late fee being charged this was a request that had not been submitted, our apologies. It is a manual request to waive any late fees. We have requested the late fee be waived and any late fees moving forward on the account.
  We received your inquiry through email the evening of 11/1 and responded on 11/2 during business hours. On 11/3 we attempted to call to discuss your account and left a voicemail. We will honor your request to cancel your account per your communication on 11/1 in the 8pm hour. Additional communication was sent through email the afternoon of 11/3 confirming the cancellation process had been started.
  
  

  Customer Answer

  Date: 11/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************