Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a subscription to join Ampion 6/20/23. They would be a solar energy provider, once they were online. And, as best as I have been able to figure out. The provider signs up potential subscibers. Sets up the payment info. And then when the solar farm is up and running, each subscriber will be ready-to-go, in a manner of speaking. This was 6/20/2023 when I signed ***** the meantime, the Join Solar outfit was up and running in January 2024, and I ended up going with them as my solar provider.Once I was up and running with Join Solar, I realized that I needed to be sure that Ampion was cancelled. It took awhile for me to wake up to this, but I started the requests around June or July of 2024. The First request that I made was by phone. Nothing happened. The first in-writing assurance that the account had been cancelled was 7/31/2024. I can't seem to get the account cancelled. I'm up to 4th request and I just can't seem to get Ampion to delete my subscription. The first in-writing email of my subscription is being cancelled is from a Maddie, back in July 31. There have been other names, Zoryel as I recall, *****, others.Everyone has been nice. I've been nice. I've explained that I like the idea of solar. But so far, I am very much liking my subscription with Join Solar for my house. And I don't want to risk "destroying" this. Nothing against Ampion; I've made that clear. I just don't want to risk losing what I have with Join ********, I've gotten nowhere, on a subscription agreement that says cancel at anytime. "Give us a call" --> To terminate your authorization or report alleged unauthorized transfers, please contact:Phone: ************ Email: *******************************

  

  Business Response

  Date: 12/13/2024

  Thank you for confirming you have had pleasant interactions with multiple Ampion employees. We are always happy to assist! Reviewing your account history and interaction we verified you had two community solar subscriptions with Ampion and requested one location, the address you detailed in this scenario be cancelled. As mentioned in your feedback we have confirmed that subscription will not proceed. Recently this week a screenshot was provided showing you the status as closed/inactivated on your portal account. That display of the location can not be overridden. The status is available for your records to review. Thank you for confirming you would like to continue with your second location subscription. We look forward to continuing to work with you in the future!

  Customer Answer

  Date: 12/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I sent Ampion a e-mail to terminate my agreement with Ampion. because I no longer wanted to use Ampion, or solar farms and wanted to Opt-Out of the program and cancel my subscription. I sent this e-mail on 10/22/2024 5:10 PM and received a Cancellation confirmation on 10/24/24 4:12PM stating: "Thank you for participating in our program. We will start the process of cancellation immediately and coordinate with the utility. Please review your contract terms, attached below, regarding the removal timeline. You should expect charges for credits applied to your utility account until removal is finalized, resulting in continued invoices related to your community solar credits." So, I reviewed my contract, which I personally didn't understand as I have Autism and most of the things in the contract I didn't understand. I didn't have understanding when I signed it either, only understood that it'd lower my Versant ****. I searched for "removal timeline" within the contract and nothing came up. I had to ask others because I couldn't find it since it wasn't word for word. Turns out it words it so strangely, it says "Notwithstanding anything to the contrary contained herein, you may terminate this agreement by giving Owner one hundred and eighty (180) days prior written notice of termination" Which from the person that helped me find this basically means: You're removal timeline is 6 months. Which is TOO long! It shouldn't take half a year to take me off a solar panel company. BEFORE I was on Ampion my Versant ranged around the $240 range, NOW I will say AFTER I applied to be with Ampion my Versant did go down to $20 a month. HOWEVER, I am now paying Ampion between $400 - $560 a month with lucky months being in the $200 range. I'm paying MORE than I was without Ampion. I'm struggling to make ends meet, close to negatives in bank, and am living paycheck to paycheck with no wiggle room. I'm a part timer, I don't earn that much a month. I wanna be off this Company now!

  Customer Answer

  Date: 12/11/2024

  I have not heard from the business in response to my complaint. Only another billing statement which further confirms I haven't been taken off the program as I initially requested. 

  

  Business Response

  Date: 12/20/2024

  Thank you for reaching out and confirming that a Ampion ************* Representative honored your cancellation request. Reviewing your account activity the cancellation process began in mid Oct. The utility approved the request and your January 1, 2025 statement is anticipated to be your final charges.

  Customer Answer

  Date: 12/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** Sites

• Initial Complaint

  Date:06/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ampion sales personnel have solicited my house every other week for 8 weeks, pretending to be representing Central ************ They wear yellow reflective vests to look something like a linesman and introduce themselves by saying they are "here to talk about your CMP bill". This is deceptive. I was initially convinced by the first rep to the point where I showed them my CMP bill, with the account number etc. It wasn't until moments later under direct questioning that he admitted he was from Ampion.They are selling a solar credit scheme created by Ampion that has abysmal reviews online. An unfortunate outcome of wishful government planning that Ampion takes advantage of to make buck.

  

  Business Response

  Date: 06/12/2024

  Thank you for communicating what you have encountered. Please accept our apologies for any inconvenience. Ampion has notified the channel partner verbally and in writing that wearing any vests resembling a utility company is prohibited. The channel partner is not currently canvassing for Ampion, but will review/sign additional code of conduct documents prior to doing business in the future.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative of Ampion rang my doorbell yesterday. When I answered he briefly identified himself. He was wearing a badge. He told me I of course knew about the savings from Community Solar and he was there to verify I had my savings. I asked him what he was talking about and he clarified a bit that he worked for Ampion, that they get customers 10% savings since there was some legislation passed. He had a laminated info sheet that I looked at. I said I had heard of community solar. He asked if I had a paper or online bill. I said online. He told me to bring it up so he could verify. I said no thank you, I could check, and he told me that it was his whole job to do so. I said I didn't know my account info off the top of my head, my husband had that info etc. He said he would wait. I said no thank you, I can check, and he said that they would just keep sending people to check on me. I said no thank you again. He was increasingly aggressive and made me feel uncomfortable with his persistence. I said no again, that I can look, thank you for your time and he finally thanks me for my time left.

  

  Business Response

  Date: 06/05/2024

  Thank you for reaching out and providing these details, we apologize that you were uncomfortable. We do not support that type of behavior. The representative who you had the interaction with is a contractor rather than an Ampion employee. We take this feedback seriously and have followed up accordingly with the contractors company. All parties strive to create positive customer interactions and respect the customers wishes. 

• Initial Complaint

  Date:04/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed an agreement for a Solar farm in November at then current rate of ***** cents per kWh. Versant announced a rate decrease for my area to 10.7 cents per kWh starting 1/1. I emailed and called Ampion multiple times and finally got someone on the phone. I told them I wanted to cancel because I was getting a better rate through Versant. They assured me that they work with Versant and I was guaranteed to get the lowest rate. They said I would automatically still get a supply rate of 10.7 and then when the solar farm started, I would pay less. My supply rate has still been the ***** per kWh all year when it should have dropped 1/1. Due to this, I have paid about $62 more this year than I should have. (2250 kWh since 1/9 at ***** instead of 10.7)I have called and emailed multiple times without hearing back. I would like them to send me a check for $75; $62 that have already paid and about $13ish for my meter that is still spinning at the higher rate. Also, I want my service with them cancelled immediately.

  

  Business Response

  Date: 04/24/2024

  We have confirmed you did enroll in November 2023 and you were assigned to a solar farm that is currently under construction. To date, Ampion has not sent any billing invoices or collected any payments. To clarify, Ampion is not a supplier, we are a Community Solar provider. Reviewing our records you requested to cancel your subscription with Ampion on 4/11/2024. That same date an Ampion ************* Representative sent along an email confirmation just after 2:30p to the email on file that the cancellation process had been initiated and provided the anticipated cancellation timeline. A part of the email response communicated If you have concerns regarding the kWh rate you are currently being billed at on your utility bill, we suggest contacting your utility directly along with any third party supplier that you may be signed up with.

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for community solar using Ampion. To sign up, I was required to connect my bank account for payment method before even being told whether I qualify. Subsequently, my apartment did not qualify for community solar. I have made two requests for having my payment/bank account information deleted from Ampion's website. It has been well over two months, and despite my repeated requests, Ampion is still holding my information.

  

  Business Response

  Date: 02/16/2024

  Your inquiry did come through in December **************************************************** a response that an internal request had been submitted to remove your payment information. Thank you for the continued interactions with the ************* Representative and checking in on the progress of the request in January and February.  The ticket was prioritized and as of 2/15/24 it was confirmed your payment information has been deleted.

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. They lied to get me in the solar program and claimed they would save me 15% compared to the standard offer. That was a lie. They said i could cancel at any time, no strings attached. That was a lie. I have tried to get in contact with someone from Ampion for weeks to no avail. A dozen messages and emails. No reply. They dont have any competent humans available to cancel my subscription. I used **** kw last month and my bill is $1,180. That is absurd just like the fact nobody will call me back. *** looked back and found they charged me more than the standard offer. This company is trash and they are lying, scam artists. I reached out to the salesman who no longer works for the company and he apologized to me and told me that the company teaches their salesmen to lie in hopes of profits and assures the salesmen there are no repercussions to being dishonest. Absolutely disgusting! They need to be prosecuted for crimes against ******* as i know im only one out of thousands of victims to this company.

  

  Business Response

  Date: 11/17/2023

  Our records show you have been enrolled since 2021 and been receiving monthly invoices since August 2022. Your account was up to date with payments and we have had minimal interaction with you over the years. We do proactively send you monthly newsletters and occasionally additional communication in email such as encouraging our account linking feature and sharing the 2023 ME utility rates in correlation to your recent Ampion bills. At the beginning of November we did receive an inquiry to decrease your allocation due to you having some recent changes to your account usage. Our records show we tried to call you back but there was no answer/a voicemail box setup to leave a message. A follow up email was sent to the email on file confirming the request had been started to decrease your allocation. Our hours are Monday - Friday, 9a - 5p est. We do see you had a couple more attempts to contact us between 11/9 -11/12 during the 7a hour. As of Sunday, 11/12 you had requested to cancel. As of business hours on Monday, 11/13 we began reviewing your inquiries and followed ** in the afternoon by email with confirmation the cancellation process had been initiated. Though there is no fee to cancel the contract terms were communicated removal takes approximately 6 months to complete. Therefore, you should expect charges for credits applied to your utility account until removal is finalized. The terms are included in the contract you signed in 2021 and for convenience a copy of the contract was also attached to the email confirmation from us for your records. 

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is double billing me. They auto deducted bills for ***** July and August and they are billing me $188 for those same months. I want them to stop auto-deducting from my checking account. They make it next to impossible to do that on their website. They dont answer their phone or respond to emails. Ampion.net ************ Ampion *********************************************************

  

  Business Response

  Date: 11/10/2023

  Reviewing our records a successful interaction occurred with the subscriber and a ************* Representative on 11/7/23 by phone and email. During the interaction it was communicated that the November 1st statement included three solar production periods at once, meaning three sets of credits that fell on the customers July, Aug., and Sept. utility statements. It was explained we bill behind schedule as we rely on utility data, meaning, the month we bill does not align with the production periods. Proactive messaging was emailed to the customer on 10/31/23 communicating the November 1st statement would include three months of credit data and the message invited them to reach out to our ************* department to make a plan to pay off the bill if interested. To date the submitted inquiries from the customer have been addressed. 

  Customer Answer

  Date: 11/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2018 I signed up for *********** ** Community solar, then run by Con ****** for 1 year. Ampion took over the solar field and since then they have been over-charging me for my electricity even though National Grid reads the meter each month. This has left a large credit balance on my National Grid account. National Grid needs Ampion to request a reversal of the large credit so that Ampion and their billing **** can refund me the overage. I cancelled my solar today with a rep from Arcadia which does the billing for them. The customer service rep told me it would take 6 months to cancel my service per my contract. My contract is not with Ampion nor is it valid after 1 year. It is not right to over-charge $2,016 and not return it. I will never do business with this company again!

  

  Business Response

  Date: 07/05/2023

  Thank you for your communication. Ampion was a service provider on behalf of ConEdison Solutions. We sent monthly statements related to generation data provided by National Grid beginning in July 2020. Our records show you received statements through April 2023 and were a consistent payer with a zero balance. Thank you for contacting us through our ************************* In my recent review I can see you are actively communicating with an Ampion ************* Representative and they are assisting to provide a breakdown of your account history and help clear up any concerns you may have. As of June 2023, Arcadia took over as the service provider for ConEdison Solutions. Thank you for advising you submitted a cancellation request with them. They will continue to issue statements until your cancellation is in effect.

• Initial Complaint

  Date:05/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5-23-23 A Representative showed up at my door name was ********************* Agent code AM1111, bullied me and took my phone out of my hands to sign me up for this service including signing my name on the contract without my permission or even letting me read what was being signed. I reported it to my apartment's front office, and I reported it to the company, and I am reporting it here. I want to make sure my account was canceled, and this company doesn't bully anyone else into a service they don't need.

  

  Business Response

  Date: 06/01/2023

  Thank you for sharing your experience and we apologize that it occurred as it did. The representative who you had the interaction with is a contractor rather than an Ampion employee. We take this kind of feedback very seriously and will use your testimonial to follow up and reprimand the salesperson accordingly. We do not support that type of behavior. Reviewing our records we see you were able to connect by phone with an Ampion ************* Representative on the afternoon of May 24th. I can confirm during that conversation your enrollment was canceled.

  Customer Answer

  Date: 06/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Will be reopened if company tries to bill me. 
  
  Regards,
  
  ***********************