Reviews
This profile includes reviews for RentGrow, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 90 Customer Reviews
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Review fromDennis S
Date: 10/12/2022
1 starBecause u lie and don't know the people you lie about and how u affect them... Garbage lying people
RentGrow, Inc.
Date: 10/20/2022
Thank you for the opportunity to respond to this review. RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. All of this is done by the property. Applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at www.rentgrow.com or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Standard Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute.Review fromDeneise L
Date: 10/08/2022
1 starI HAVE NEVER BEEN DENIED AN APARTMENT! Only asked to pay a higher deposit. I have NO CRIMINAL BACKGROUND! AND HAVE NEVER BEEN EVICTED! I provided proof that I paid a judgment that was filed against me. I paid so that I would be able to get an apartment and nothing be held against me. This is not right that you are picking and choosing who gets to be homeless. You also stated that I was denied because I have minor late credit payments. KEYWORD, MINOR!! SO WHY EVEN HOLD IT AGAINST ME?? A lot of people are having problems due to the pandemic and the astronomical rise in rent but I paid. Some of us are just trying to bounce back but continue to be stepped on. Please give people a chance. I have worked hard on trying to rebuild and this was just another unexpected blow.RentGrow, Inc.
Date: 10/19/2022
We appreciate the opportunity to address your concerns. As RentGrows Consumer Relations team previously explained, you are questioning the property's screening criteria and not disputing the information on your credit report. Unfortunately, this is a matter between you and the property, since the property where you applied (not RentGrow) makes all rental decisions and sets the criteria used to determine whether applicants are qualified. If you still have any questions or concerns for RentGrow, please call us at ************** between 9:00 AM to 8:30 PM Eastern Standard Time, Monday through Friday or visit www.rentgrow.com anytime for other helpful and important information.Review fromImari B
Date: 10/08/2022
1 starI make 6k monthly and have a median credit score of 638 I got denied for a repo back in 2017. I was applying for an apartment not a house or car! I was also denied a refund and the apartments policy clearly stated if denied a refund is allowed! This company is terrible and the metrics they use to qualify/approve is beyond strict!RentGrow, Inc.
Date: 10/19/2022
Thank you for sharing your concerns. It appears that you previously spoke with RentGrows Consumer Relations team about your screening report. As we explained, the property where you applied (not RentGrow) is solely responsible for setting and managing its screening criteria and making all rental decisions. Additionally, RentGrow does not charge any fees to consumers, so any questions about refunds should be directed to the property where you applied. If you still have any questions or concerns for RentGrow, please call us at ************** between 9:00 AM to 8:30 PM Eastern Standard Time, Monday through Friday or visit www.rentgrow.com anytime for other helpful and important information.Review fromSofie H
Date: 09/20/2022
1 starWorst business ever. I almost dont want to move into the apartment anymore only because they use this horrible company. My boyfriend and I applied for an apartment a month ago and are still waiting on his background check. Every time I call I get different information. They told me it would be done today, the 20th, now I am being told maybe tomorrow or the next day. I get that they source another company to collect court documents but heres a thought!! Dont use a company you cant get ahold of to provide accurate ETAs. Not sure if youre aware, but you guys are a key component in deciding when and if people move into a home. Being the horrible unorganized company you are really messes with peoples lives. I hope to never have to go through rentgrow again.RentGrow, Inc.
Date: 09/21/2022
We appreciate the opportunity to address your concerns and apologize for any inconvenience you may have experienced. As we explained when you contacted us previously, because RentGrow relies on information that is sometimes collected by others, including in this case a supplemental search related to a co-applicant, the turn-around times can be entirely outside of RentGrows control. RentGrow strives to complete the screening process as quickly as possible and in this case the application screening was fully completed and the property where you and your co-applicant applied was notified of the results on September 20. If you have any other questions or concerns please do not hesitate to contact us again by calling ************** between 9:00 AM to 8:30 PM Eastern Standard Time, Monday through Friday.Review fromChrissy S
Date: 09/16/2022
1 starThis is the worst customer service, I have been dealing with them since aug 18th, 22 its now sept 16th 22. They told me they would re run the approvals once I did everything to fix my situation now they r taking everything back and r spinning a whole different story worsts company every not management not a single employee knows what they r doing, They r not qualified to operate this business sometime I wasnt even aware of bc old complex never informed me of and they dont want to help just wasted ur timeRentGrow, Inc.
Date: 10/20/2022
Thank you for the opportunity to respond to this review. RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. All of this is done by the property. Applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at www.rentgrow.com or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Standard Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute.Review fromTERRIKA M
Date: 08/29/2022
1 starI WAS DENIED DUE TO CHARGE OFFS WITH NO EVICATIONS OR ****** RECORD & INCOME ***** A MONTH. I WAS NOT OFFERED DOUBLE DEPOSIT OR ANYTHNG JUST A EMAIL STATING I WAS DENIED WITH IN 2 DAYS...THIS COMPANY IS A SCAM AND REFUSES TO HELD THEM SELFS ACCOUNTABLE FOR THE ***** THEY ARE DOING THEN BLAME THE COMPLEX WHEN THEIR ONLY LEASING AGENTS... AND THE 275 WILL BE DISPUTED WITH MY BANK SINCE IT WILL TAKE 4WEEKS TO GET REFUND WHEN IT ONLY TOOK YOU ALL LESS THAN 24HRS TO DENY MY APPRentGrow, Inc.
Date: 09/02/2022
Thank you for sharing your concerns. It appears that you already spoke to RentGrows Consumer Relations team about your screening report and the items that *** be affecting your result at the property where you applied. As explained, all applicant qualification criteria and decisions are set and made by the property where you applied, not RentGrow. If after speaking with the Consumer Relations representative you still have questions, you can call us at ************** between 9:00 AM to 8:30 PM Eastern Standard Time, Monday through Friday. You can also visit www.rentgrow.com anytime for other helpful and important information, including how to quickly initiate a dispute of any information you believe was inaccurate or incorrect at the time it was reported. Please note that RentGrow does not charge any fees to applicants so if you have questions about refunds, please contact the property where you applied directly.Review fromDarrius S
Date: 08/22/2022
1 starQuiet honestly rental companies should stop using this company. They report I have a large number of charge offs which I can only assume it is the bankruptcy I filed in 2019. My credit score is 650 and I make $55k plus have a side business that brings in $1500 more a month, but I have been denied from 3 places because they use this company. It is ridiculous that I can qualify to buy a house, which I am waiting for prices to drop, but can't get approved for a $1,110 apartment based off of RentGrow's assessment. With all these bad reviews they shouldn't be allowed to conduct business in *****************.RentGrow, Inc.
Date: 08/25/2022
Thank you for sharing your concerns. RentGrow received your dispute and the Consumer Relations team will keep you updated throughout the dispute process. Please understand that the property where you applied (not RentGrow) determines what information they consider about their applicants and makes all rental decisions. If you have other questions or concerns please visit us online at www.rentgrow.com at any time or call ************** to speak to a Consumer Relations representative between 9:00 AM to 8:30 PM Eastern Standard Time, Monday through Friday.Review fromSabrina R
Date: 08/22/2022
1 starWhen they said tenant screening they mean screening, rent grow pulled up every little tiny single detailed about me from everything back to 2015-2022, it actually was kinda scary. I live in a very nice luxury town home but got denied by an apartment complex due to RentGrow because i had a repossession for my very first car back in 2016 & that was the only reason why i got denied. Very upsetting. I have great rental history & good income as well.RentGrow, Inc.
Date: 08/25/2022
Thank you for your feedback. Please understand that the property where you applied (not RentGrow) determines what information they consider about their applicants and makes all rental decisions. If you believe the information reported about you was incorrect or incomplete at the time it was reported, please visit us online anytime at www.rentgrow.com to quickly initiate a dispute and for other helpful and important information.Review fromKelly S
Date: 08/22/2022
1 starThey denied my application, said I have severe level of charge-offs when I have ONE from 6 years ago, and its impossible to get ahold of anyone! They are unhelpful, unfriendly, and complexes should do better than to use this awful screening company!!!RentGrow, Inc.
Date: 08/25/2022
Thank you for the opportunity to respond to this review. We understand that you were able to contact the Consumer Relations team directly and have already initiated a dispute. RentGrows Consumer Relations team is working as quickly as possible to process your dispute and will keep you updated directly. Please note that the property where you applied, not RentGrow, sets its own qualification criteria, including whether charge-offs are considered and if so, when and how they affect the rental application. Please visit RentGrow at www.rentgrow.com for other helpful and important information or contact us at ************** between 9:00 AM to 8:30 PM Eastern Standard Time, Monday through Friday.Review fromJulie C.
Date: 08/03/2022
1 starRent Grow is reporting fraudulent information about me. Because of Rent Grow I have been DENIED 5 times in this past month for apartments I have applied to live at. Rent Grow is not answering their phone. If this happens again and this is not rectified I WILL get an attorney and *** Rent Grow. I want Rent Grow to stop reporting false information.RentGrow, Inc.
Date: 08/08/2022
Thank you for sharing your concerns. RentGrows phone lines are operating normally, however RentGrow is committed to assisting consumers and will reach out to you directly to offer assistance. To contact RentGrows Consumer Relations team by phone, please make sure you are calling ************** between 9:00 AM to 8:30 PM Eastern Standard Time, Monday through Friday. You can also go to our website anytime at www.rentgrow.com to request a copy of the tenant screening reports prepared for every property where you applied and quickly submit a dispute of information that you believe was incorrect or incomplete at the time it was reported. Please understand that the property where you apply (not RentGrow) makes all rental decisions and sets the criteria used to determine whether applicants are qualified, such as income requirements and credit history requirements.
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