Complaints

This profile includes complaints for Converse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Converse, Inc. has 7 locations, listed below.

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• 

  Converse, Inc.

  1 Lovejoy Wharf Boston, MA 02114-2114

• 

  Converse, Inc.

  1 SW Bowerman Dr Beaverton, OR 97005-0979

• 

  Converse, Inc.

  160 North Washington Street Boston, MA 02114

• 

  Converse Retail

  10600 Quil Ceda Blvd # 664 Marysville, WA 98271

• 

  Converse, Inc.

  160 North Washington Street Boston, MA 02114

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Converse order number ********* Ordered a pair of Converse shoes 8/8/22 6:30 AM through their website.After order was finished I realized shoes would be delivered to wrong address. There wasn't a way to change address on the order through website, so I called customer service ************* at 7:15 AM.The customer service agent told me once the order was made it wouldn't be possible to change the address, and I'd have to contact *** upon delivery to have address changed. So I asked to cancel the order instead. She told me this wasn't possible either do to the order already being processed, even though it had only been about 45 minutes since I made the order. I was told I'd have to wait for delivery, then return the item for a refund. I was not able to contact *** before delivery, as I did not have a tracking number until day of delivery.Package has now delivered to wrong address 8/13/22, and I won't be able to retrieve my package. would simply like to request on full refund of $77.18

  Business Response

  Date: 08/19/2022

  Hello *****, 

   

  I have refunded your order through PayPal. You should receive an email from PayPal shortly. $77.18 USD refunded to ***************************

   

   

  Thanks,

  ****** 

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 3 pair of sneakers with Converse via Afterpay app on 07/22/2022 totaling $174.88. With Afterpay you make the first initial payment then over the course of 6 weeks you are to make 3 payments to pay off balance. The payments are due every 2 weeks. I received an email on 7/23/2022 that my order was shipped, and I received my delivery on 7/26/2022. The box only contained one pair of sneakers and I ordered 3. I called their customer service **** and was told that 1 pair of sneakers was cancelled off the order due to not having it in stock, but the other two sneakers were shipped together. Eventually I was able to get a refund of ***** for the pair that was shipped that I never received but I have not as of today received an adjustment on amount due for the sneaker that was cancelled off my order. I am still being demanded to pay more money towards this order and they have since added a **** late payment fee on the total due. Afterpay is stating they never received an adjusted bill from Converse, so it shows I still owe a remaining balance of ***** minus the 1st payment of ***** that was made when order was created. I have email from Converse stating they sent an adjustment of ***** to afterpay but afterpay is stating they never received it. I was told by Converse that they will not contact afterpay to assist me, but they gave me an email to show to afterpay stating the adjustment was due to me but afterpay is stating they need it to come from converse. I am being pushed back and forth between the two companies and I am expected to keep giving them money which is unfair to me. I need help please. I have attached a few of my emails I have with afterpay and converse. Overall, what I need is converse to contact afterpay and inform them of my refund of ***** so my bill will reflect paid in full and this can stop effecting my credit. Thank you!

  Business Response

  Date: 08/19/2022

  Hello *****************************,

   

   

  We apologize for the issues encountered with your partially cancelled order. If you could provide me with your order number and the amount that is needed to refund we will do so. Please just reply back to the BBB message and I will start the process once I receive the information. 

   

   

  Thanks,

  ****** 

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased a pair of converse shoes size 7.5 for me on 12/17/21 (receipt attached below) During that time we were in the process of moving and I never tried them on until recently. Unfortunately they're to big for me, I'm assuming because they're "unisex". I contacted Converse Customer Support on 8/3/21 to see if I could exchange them for a smaller size. The customer service representative told me no, because it is past the 30-day policy. I asked to speak with the supervisor. ****** the supervisor told me he couldn't help me again since it's past the 30 day policy. He offered me a 20% coupon which I denied. I tried explaining to him that Converse return policy states even if it's been after 30 days you are eligible for a full refund as long as the product has been unworn and unwashed. My product has been unworn it on washed. He said his supervisor would contact me back and he gave me a case number. Case #: *******. I have not heard back from a supervisor by phone. I've tried contacting corporate/ headquarters to resolve this issue. No response from them. I did receive an email from Converse of ** stating the same thing as the customer service rep over the phone. Since it's been over 30 days there's nothing we can do. They will only accept a return a few days or even a month over 30 days. I'm not trying to do a return just an exchange for a smaller size.This company is not honoring their return/exchange policy that is clearly stated on their website.Thank you,************************* ************

  Customer Answer

  Date: 08/15/2022

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 08/19/2022

  Hello *******,

   

   

  I can understand your frustration in the matter. You want a pair that fix your size. Our sizing is a bit different than other shoes and our Unisex sizing are default mens sizing. As for the order it's over a year old and we cannot accept that as an exchange. I'm sorry but if there is anything else I can help you with please let me know. 

   

   

  Thanks,

  ****** 

  Customer Answer

  Date: 08/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/21/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertisement welcome 15% discount was given to me for signing up .My converse shoes that were ordered were pictured with the ad order number #********* email ad below with picture of exact shoes ordered and 15% #*********

  Customer Answer

  Date: 08/01/2022

   

  Converse would not note right their advertising , I proceeded to file with federal trade commission [ consumer protection ] who had passed laws a long time ago to prevent this type of advertising .