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Business Profile

Wholesale Shoes

Converse, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Shoes.

Complaints

This profile includes complaints for Converse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Converse, Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered shoes in February that did not fit my daughter. I requested an exchange and never got a shipping label so after some time I called back and was told I cant exchange them because it was limited edition and they didnt have the size I need. But she said I could return them for a refund so she sent a shipping label and I printed it off and dropped off at ***. It was sent back and delivered per my tracking # on May 19th. I have contacted converse several times about a refund and keep being told its still being processed and they will have someone call me back. Or they say it takes 10 days to process a refund. Its been 24 days since they received my return and I have yet to get a follow up email or phone call regarding this matter.

      Customer Answer

      Date: 06/22/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ********* *****

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Converse states in the website that there is a 20% coupon for the month of one's birthday. They do not provide any more details on their website besides saying one need to register for the mail-list. There is no dates, time frames or any other specifics. After registering and not receiving the code, I contacted costumer service a few times. They informed me that the code is only submitted when you register a month before your birthday. They did not want to offer a solution and were supposed to have management calling me back, and they did not. Now, their website is very clear and does not provide any specific date about registering. The information they claim they have is not accessible to the costumer and they are not holding by the website information.

      Customer Answer

      Date: 06/16/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with converse. I noticed as I clicked submit on the ***** pay order that it had an old shipping address from almost ten years ago. I instantly (and I mean instantly) reached out to their customer service and they stated they're already processing the order and cannot change or cancel it. Their solution was to wait for it to say it was delivered and file a missing order claim.

    • Initial Complaint

      Date:05/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am beyond frustrated at this point. Ive been in contact with your company since April 20 2025, about a wrong orderthat I never asked for and cannot use. I was told to return the shoes, but after multiple attempts and making it clear that I would not be wasting my time or taking time off work to go to the post office, I was then told I could keep the shoeswhich, again, do not even fit me. I offered for them to be picked up. That offer was ignored.Since then, Ive called five or six times, each time being promised that my refund would be processed. Every time Im told its being handled, and every time, nothing happens. It is now May 26. Thats well over a month of being strung along, lied to, and ignored. I am sick of repeating myself.This is unacceptable customer service. I expect a full refund to be processed immediately.

    • Initial Complaint

      Date:05/11/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/11/25 I placed an order for a custom shoe ********* unbeknownst to me I ordered the wrong shoe I immediately contacted Converse online but they were closed, there was no way as a consumer to contact them due to their working hours, However I received an email from CONVERSE on 5/11/25 that they were working on my custom order, but as a consumer I had no way to halt/ communicate/ exchange for another design, which is unfair if they are closed, I assumed CONVERSE would not be working on orders while closed and as a consumer I am unable to contact them in a timely manner, once the shoe is made now I will go through the hassle of exchanging it.

      Customer Answer

      Date: 05/22/2025

      I have not heard from the business in response to my complaint. Additionally VI their Supervisor was to cancel my custom order but didnt I refuse to pay for shoes that should have been cancelled. Will let you know when or if I hear from converse, Thanks  BBB

    • Initial Complaint

      Date:05/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 25, 2023, I purchased a pair of ***** ****** All Star Low Mens Lifestyle Shoes (Black, Size 7.5) from Shoe Palace (Order #******). The shoes are covered under Converses stated 2-year warranty. I have worn this style of Converse for over 20 years and have never had a pair deteriorate like this. These shoes were worn very lightly. Despite the low wear, the interior heel area of both shoes developed holes, with the underlying plastic or structural material now exposed and uncomfortable. After contacting shoe palace about this 5 times without any response I contacted converse. I filed a case warranty case online with Converse. I received two separate denial emails in response to the same initial claim: one at 6:00 PM stating the issue doesn't qualify as a manufacturing defect/flaw or shipping blemish Converse defines a manufacturing flaw as a flaw that will affect the performance of the product for its intended purpose, such as a delaminated outsole or misaligned stitching or seams .Given that definition, I do not understand how the issue with my sneakers does not qualify. The intended purpose of this product is to be worn as footwear. However, due to the premature tearing at the heel and the exposed plastic poking through, I can no longer wear them comfortably or safely. That directly affects the performance and usability of the product, placing this issue well within the bounds of your stated criteria for a manufacturing flaw.I received another reply to my claim at 9:00 PM that same day claiming the product was ineligible for warranty service because it was purchased from an "unauthorized retailer" (***********). These conflicting responses were issued completely separately and were not replies to a rebuttal. It appears Converse is using two unrelated denial reasons in order to avoid honoring their warranty, even though the issue is clearly a defect that impacts the performance of the product well within the warranty period.

      Customer Answer

      Date: 05/15/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a pair of Converse sneakers-Billie ****** edition for my daughter as a Christmas gift on 10/18/2024 during the presale . Order # was *********. Sneakers were given to her on December 25, ************************************ January 2025. Within 3 months of wearing them she had holes in both inner soles for both right and left sneaker. This is unacceptable. I put the complaint and claim in with Converse on April 7, 2025. (Ref # to claim is ********.) To date nothing is resolved on how or what they plan to do with this situation and all I keep getting was they did not receive the pictures and to keep resending them. I have proof on my email feed that they have been sent to them 3 times already. No manager is ever available to assist and representatives seem to not know what they are doing or what's going on or even what they are talking about.

      Customer Answer

      Date: 05/11/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:04/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made multiple returns and had to follow up to request a refund. I have tracking info on each return and confirmed they were received. This is the third or fourth time I've had this issue

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against Converse, Inc. concerning the mishandling of my recent order and the subsequent lack of communication and resolution.Order Details:Order Number: ********* Order Date: February 23, 2025 Item Ordered: ***** 70 Leopard Remix, Size 8.5 Item Received: Size 8 Upon receiving the incorrect size, I promptly contacted Converse's customer service. I was assured that the correct size (8.5) was available and was provided with a return shipping label. However, after weeks without any update or delivery, I followed up and was informed that my order had been canceled without any prior notification via email or otherwise. Had I not reached out, I would not have known the order had been canceled.Subsequently, I was told that a refund had been issued to my credit card, again without any confirmation. Despite several follow-up calls seeking a resolutionwhether locating the item in another store, offering the same style in a different color/size, or providing any form of compensationI was told that none of these were options. I was also informed that the item was now out of stock and no longer available.I even attempted to locate the sneakers myself by contacting various stores, only to find that while some had the item in stock, they were outside my region and unable to ship.I finally received notice of the cancellation on March 19, 2025only after I had called several times. This entire experience has been both frustrating and disappointing, especially as a loyal customer who regularly supports the ******************** brand.Desired Resolution: I am respectfully requesting compensation for the inconvenience, lack of communication, and time lost. If I had been informed upfront that the item was unavailable, I would have kept the original size or considered other options.I hope this is an isolated issue and not reflective of Converse's usual customer service standards. I look forward to your prompt response and a fair resolution.

      Customer Answer

      Date: 04/28/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:02/28/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/25/2024 I placed an order with Converse for 4 pairs of sneakers using a $100 gift card. The original order was to be $99. From that order, I received none of the sneakers. (1 cancelled by them for low inventory, 3 were returned due to sizing and they could not replace the shoes.) So on 12/10/24, I was told I would receive a full refund on an E gift card. I have contacted Converse on the following dates (and times) regarding this matter:12/2, 7:30pm(via website chat)12/10, 5:00pm (phone)12/14. (Website chat)1/22/25 6:35pm ( phone)1/23/25 - received ONLY $24.98 via E-card at 7:00 1/31/25, 4:33pm (phone)2/7/25, 7:30pm 2/20/25 4:15pm (phone) Have been promised the remaining $54.96 since the 1/31/25 call and stiull have not received it. I even gave them a different email from my account one 3 times and have not received it.I have worn Converse for 45 years and this is ridiculous. Trying to return to them since they were bought by **** but this has soured my taste. I still just want my $100 gift card restored!!!!

      Customer Answer

      Date: 03/11/2025

      I have not heard from the business in response to my complaint.

      I even reached out to them once more on 2/28/25 after contacting BBB and still have no resolution to this issue.

    Converse, Inc. is NOT a BBB Accredited Business.

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