Business Profile
Coffee and Tea
Keurig Green Mountain, Inc.Headquarters
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Reviews
This profile includes reviews for Keurig Green Mountain, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.03/5 stars
Average of 80 Customer Reviews
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Review fromCathy L
Date: 04/02/2025
1 starCathy L
Date: 04/02/2025
My Keurig was two months old when it died. I called and had a thorough discussion with customer service, who initially told me that I would get a new one. On filling out a form from a link that she sent me, it asked for proof of purchase. I purchased it on the Keurig website as a guest, and did not have my receipt anymore. I took a photo of my bank statement showing that I had purchased it, but that was not good enough. We went back-and-forth with emails, and now no one will respond to me at all.Keurig Green Mountain, Inc.
Date: 04/02/2025
We regret to hear that one of our customers encountered an issue with their ******. Weve located their guest order and are currently processing a warranty replacement. Should you need any further assistance, please dont hesitate to reach out. Thank you for allowing us to make this right!Review fromGa K
Date: 03/29/2025
1 starGa K
Date: 03/29/2025
********* stopped working purchased 3/25/2024 via ******. Lights up, button not responding and there is no heating noise that normally comes on. Try every step to correct; cleaning needles, reservoir area, power cycling after 10 minutes, etc. Worked with online Tech to do same, although it was extremely difficult to do so due to her hard accent. This is the 3rd Kuerig I have purchase that lasted a little over a year. I should have read the reviews about the many faults before purchasing. The online **** tried to have me purchase another at a discount, which is what ****** currently offers it, but I said no thanks. The company is long on excuses and short on results. You buy it and they will find any opportunity to not honor a bad product. I shouldn't have to buy a replacement a year later.Keurig Green Mountain, Inc.
Date: 03/31/2025
We sincerely apologize for the inconvenience the customer has experienced with their ******. While it seems they are just beyond our one-year warranty period, we are happy to offer a warranty replacement if they can provide a valid receipt. Our team will be reaching out to the customer shortly. Thank you.Review fromTabatha N
Date: 03/12/2025
1 starTabatha N
Date: 03/12/2025
They lie and they do not stand behind their coffee makers. Mine is 10 months old they said it over a year old and because I bought it at bjs not them they will not replace itKeurig Green Mountain, Inc.
Date: 03/13/2025
We are sorry to hear our customer experienced a problem. We were able to speak with them and send a ****** replacement. Thank youReview fromRodney
Date: 03/10/2025
1 starRodney
Date: 03/10/2025
I bought a $170 keurig from ************************** a month ago and it quit working! I talked to them on phone and emails and it has a one year warranty on it which i registered but no help with replacement.Keurig Green Mountain, Inc.
Date: 03/13/2025
We apologize for any inconvenience our customer has experienced. We have requested a receipt as proof of purchase, but have not yet received a valid one. We would be happy to assist further once we receive the necessary documentation. Thank you for your understanding.Rodney
Date: 03/16/2025
It appears to be taken care of now. Thank you very much to keurig and the BBBReview fromLisa F
Date: 03/05/2025
1 starPerk redemption not honored. Tried to purchase frother with perk points - frother says free with perk points - shows $89.99 as the original cost, then subtracts the $89.99 and says FREE. When you add it in your cart price shows $56.24. I called on 2/25 and still have to received a call back to explain why the frother is not free. I have called back numerous times and have been assured that this issue has been escalated. I was told to expect resolution in 3 days. Been way more than 3 business days. Very disappointing.Review fromDara J
Date: 01/27/2025
1 starFour Keurig Machines, all dead. Im absolutely done with Keurig. I purchased the Keurig duo special edition last year for the price of $199.99. Since that first machine *** had four that have all failed. The company keeps sending the same make and model of machine and they continue to fail. One of them was completely dead on arrival. After dealing with this for a year we decided to switch back to our **** coffee maker. Ive asked for them to refund my money and the refuse despite having a receipt. Keurig should be incredibly disappointed in the lack of quality machine and even more so disappointed for the impact to our environment, not only in the pods but the four dead coffee Ive personally had to bring to the dump. Disgusting.Review fromBLAIRE O
Date: 01/17/2025
1 starBLAIRE O
Date: 01/17/2025
After receiving the product and testing it, I decided that I was not satisfied with my purchase and initiated a return request. When I contacted Keurigs **************** to start the return process, I was informed that I would be responsible for return shipping costs. At no point during the ordering process was I informed that I would need to cover these costs. This crucial detail should have been disclosed upfront.I proceeded to return the item via **** unaware that the return shipping would cost me $40.43. This amount represents approximately one-third of the price I paid for the machine. Had I been informed that Keurig does not offer free return shipping, I would have never purchased directly from the company.Issues with ****************:I attempted to resolve the matter through Keurig's online chat feature twice but was unable to connect with anyone.I then tried to submit my concerns using the Contact Us form on their website but received an error every time I tried to submit my message.After repeated failed attempts to contact customer support through these methods, I had to call Keurig to request an email address to communicate with them further.Once I had shipped the item back, Keurig offered to cover the return shipping cost. However, I requested reimbursement for the $40.43 I had already paid, and instead, I was only offered coupons as compensation.I find it unacceptable that Keurigs customer service team is outsourced, and that the support I received was scripted, impersonal, and ineffectiveKeurig Green Mountain, Inc.
Date: 01/21/2025
We apologize for the inconvenience. When the customer called us on 1/13 we let them know they were responsible for return shipping. It is also stated on ************************** regarding our return policy "Product shipped to you from ************************** as a gift may be returned* for a credit to the original form of payment or exchanged for product of equal value. The return shipping charge is your responsibility. Your credit will be processed within 7-10 business days after receipt of your return and will post to the credit card used to make the purchase." Thank youReview fromFran C
Date: 01/04/2025
1 starFran C
Date: 01/04/2025
Trying to find out what happened to my order??? No customer support paid for 2 and received one !!! Please dont order directly from website I will update if I ever get response??? Spoke to ****** from *****.Keurig Green Mountain, Inc.
Date: 01/06/2025
We spoke to the customer on 1/4 and let her know she only placed an order and paid for one ******. We offered to assist her in placing an order for a 2nd ****** and she declined. Thank youKeurig Green Mountain, Inc.
Date: 01/06/2025
We spoke to the customer on 1/4 and let her know she only placed an order and paid for one ******. We offered to assist her in placing an order for a 2nd ****** and she declined. Thank youKeurig Green Mountain, Inc.
Date: 01/06/2025
We spoke to the customer on 1/4 and let her know she only placed an order and paid for one ******. We offered to assist her in placing an order for a 2nd ****** and she declined. Thank youKeurig Green Mountain, Inc.
Date: 01/06/2025
We spoke to the customer on 1/4 and let her know she only placed an order and paid for one ******. We offered to assist her in placing an order for a 2nd ****** and she declined. Thank youKeurig Green Mountain, Inc.
Date: 01/06/2025
We spoke to the customer on 1/4 and let her know she only placed an order and paid for one ******. We offered to assist her in placing an order for a 2nd ****** and she declined. Thank youFran C
Date: 01/13/2025
They offered me to purchase another one thank you so much but I wont do business with us place any longer. They dont speak English and they send their calls out to *********. Communication was very difficult with them. I prefer the ninja.Review fromM. O.
Date: 12/16/2024
1 starM. O.
Date: 12/16/2024
On 12/12/23 I purchased the new k-duo plus, registered it on 12/17/23. We liked the option of having an all in 1 machine. It lasted till 2-12-2024, called Keurig and they sent us a new one, registered that one on 2/22/2024. The replacement failed on 5/25/2024 received the replacement on 5/25/2024. That replacement failed on 7/15/2024, since that was the 3rd machine we tried they sent a new model, K-Duo Special Edition. Received and registered the replacement on 7/20/2024. That one failed on 12/12/2024, called Keurig they said no worries we will send out a new one at no charge. Put me on a 5 minute hold and then said I needed to speak to a customer service specialist. Speaking with her she said that it was out of warranty Id have to wait for a box to be sent, ship back the machine that was not working and once approved they would send out a replacement. She would not listen to reason that this would be the 4th replacement. With all the problems Ive had with Keurig I should not have to wait. Needles to say, at that point she had no desire to help fix my issue. VERY DISAPPOINTED with the customer service department.Keurig Green Mountain, Inc.
Date: 12/19/2024
We apologize for the inconvenience. We advised we would be able to replace the ****** once we pick up the defective unit. The customer declined and they disconnected the call.M. O.
Date: 12/22/2024
After all the inconveniences I have/had to deal with I shouldnt have to deal with returning an item that is clearly defective. Its a shame that your products dont even last 6 months, apparently Keurig does not hold their production company to very high standards. Needless to say bought a ****, that has a 3 year warranty, is made in America and is considerably better quality. Step up your game Keurig, build better quality products and get better customer service that truly helps your customers.M. O.
Date: 12/23/2024
After all the inconveniences I have/had to deal with I shouldnt have to deal with returning an item that is clearly defective. Its a shame that your products dont even last 6 months, apparently Keurig does not hold their production company to very high standards. Needless to say bought a ****, that has a 3 year warranty, is made in America and is considerably better quality. Step up your game Keurig, build better quality products and get better customer service that truly helps your customers.Review fromStephanie E
Date: 12/12/2024
1 starStephanie E
Date: 12/12/2024
I purchased a Keurig directly from their site in October 2023. In early September, it stopped working completely - won't turn on. I contacted their chat support and was directed to call in. However, we then went through a catastrophic natural disaster (Hurricane ******) on September 27 and were displaced from our home for over a month.Keurig will now not replace the broken coffee maker even though I originally contacted them before the warranty was up and had extenuating circumstances about why we weren't able to call before then. It's clear their call center (even when escalated) can only read from a script and is not able to assist with more nuanced issues so you're out of luck if you want actual support from Keurig.Keurig Green Mountain, Inc.
Date: 12/18/2024
We are sorry the customer is not happy. We offered them a signific discount on a new ****** plus free coffee. The customer was not happy. Thank you
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