Business Profile
Coffee and Tea
Keurig Green Mountain, Inc.Headquarters
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Reviews
This profile includes reviews for Keurig Green Mountain, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.03/5 stars
Average of 80 Customer Reviews
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Review fromDebby A
Date: 12/07/2024
1 starDebby A
Date: 12/07/2024
I had an older keurig for over 10 years and loved it. In 4/22 I purchased a new K Supreme. it stopped working in 3/23. Luckily it was a few days under warranty so they replaced it. It is now 12/24 and the replacement stopped working again. 2 coffeemakers in a little over 2 years. The company offered me 25% off FULL price of a new one. I wanted to go back to the classic which was on sale for 47% off. So they offered me a BOX of coffee. After talking to several people REY offered me 50% off FULL price. Basically 2.39 for all the frustration I have been thru. He then said file a formal complaint which i did via e-mail but also told him I would file a complaint with BBB. I honestly believe that this was a faulty product. A coffeemaker should last serveral years not less than 2.Keurig Green Mountain, Inc.
Date: 12/10/2024
We are sorry to hear our customer is not happy. We offer a one year warranty on all of our brewers. Since this customer's ****** is over one year we extended a significant discount to them. We apologize they are not satisfied. Thank youReview fromKatherine B
Date: 11/26/2024
1 starTLDR: Keurig fraudulently placed an order without my permission and will not cancel the order they fraudulently placed.A few days ago Keurig had 50% off orders for the auto-delivery members. I placed my order and my next auto delivery date skipped to February.I never received an email or confirmation number about the order. I emailed Keurig to ask if my 50% order did in fact go through because while my auto-delivery page changed, I didn't receive anything about it. In reply, Keurig took it upon themselves to process my order today and without 50% off. They never asked to place this order and I never told them to place this order. I simply asked if on their end they could see if the 50% off order went through. They now have to escalate it which is going to take 3 days to get a response. By then my order will have shipped and the money processed through my bank account. I am done with this company, will dispute the charge if they don't refund me. Looks like Nespresso is going in my cart.Review fromP. E.
Date: 11/14/2024
1 starP. E.
Date: 11/14/2024
******** product especially for the price. Bought their premium coffee maker and its just over a year old and doesnt work. ***** there designed to only work until warranty expires.I bought directly through keurig. When I contacted customer support they just kept trying to give me a free reservoir even though the problem is the electronics.Unless they replace this faulty unit they have lost a long term customer that had purchased several unitsKeurig Green Mountain, Inc.
Date: 11/15/2024
We are sorry the customer experienced a problem. The ****** is well out of the one-year warranty so we offered the customer a significant discount on a new unit. The customer declined our offer. Thank youP. E.
Date: 11/18/2024
They are full of BS! They offered a discount smaller than what was already offered in the website. How do I know? I checked lol Dont listen to their BS and buy a better product! $200 for just over a year for a coffee maker is bad engineering and Im not alone check others reviewsReview fromShuishi Y
Date: 10/22/2024
1 starShuishi Y
Date: 10/22/2024
Their website's starter kit "discount" is such a scam. In summary:1. They deliberately put the terms of their "starter kit" with huge discount, hard to fully apprehend, and easier for us consumers to misunderstand.2. They don't allow cancellation of order even only after 5 minutes of the order placements, despite it takes them many days more to process and deliver the order.3. After my cancellation of the subscription, they only automatically bump up the price of my order placed in misunderstanding, rather than give me the option to cancel the order altogether. What happened:I was drawn to their website to buy their "start kit", which offered a 50% discount on their coffee machine. Unbeknownst to me, their website also explained that I needed to buy 16 bags (about 320 pods) of K-cups to get this discount, buut in small texts below their fancy pictures. And I didn't read to those texts. Their big graphics, buttons, didn't say that at all.Then I realized I need to subscribe to this K-pods plan and buy an additional 12 bags, I tried to cancel it. Then immediately my coffee machine's price doubled due to ineligibility to receive that discount. Also the 4 bags of k-cups I ordered increased price of total $20, due to my eligibility to receive discounts on the pods. I contacted the customer service immediately trying to cancel the order, but I wasn't given the option. And the coffee pods that I ordered (which became the pricey full price), cannot be returned.Keurig Green Mountain, Inc.
Date: 10/23/2024
We apologize for the inconvenience. The customer would need to agree to the terms and conditions of the Keurig Starter Kit prior to checking out. We appreciate the feedback.Review fromJean B
Date: 10/21/2024
1 starJean B
Date: 10/21/2024
I purchased a Keurig coffee maker 2 weeks ago and have been trying to register it for warranty. I have filled out forms, taken a picture of the serial number like they requested and they tell me it can't be registered because they don't recognize the serial number or the picture is not clear. It seems Keurig is looking for any excuse not to register their coffee makers. I have heard other people have this problem also. Coffee makers have a lot of break downs. I will tell everyone I know how they treat customers.Keurig Green Mountain, Inc.
Date: 10/24/2024
We are sorry our customer had an issue. We were able to verify her photos and send her a warranty replacement. Thank youReview fromShirley H
Date: 09/26/2024
1 starI was using auto delivery every 5 weeks for Barista Prima Italian hazelnut coffee. I decided I no longer wanted this order since the coffee didnt taste the same as before the pandemic and was getting ready to go in my account to cancel the auto delivery order but I seen I had an email from ****** saying I submitted an order from Keurig on 09/25/2024. My last order was processed on 08/28/2024 so a new order should not have been processed until 5 weeks later on 10/2/2024. I emailed Keurig and got a quick response stating Thanks for contacting us! Please be advised, as our Ordering system is designed for faster and more efficient processing, we are unable to cancel your Order at this time.We also regret to inform you that we cannot accept returns for beverages or any other food items due to health and safety regulations. This policy is in place to ensure the well-being of all our customers by maintaining the integrity and freshness of our products. If you have any questions, dont hesitate to reach out.Sincerely,********* Keurig ************* ****************************** 1 866 901 BREW (2739)I am now stuck with a ***** order I dont want and should not be charged as I did not request an early shipment.Review fromPatricia H
Date: 09/17/2024
1 starPatricia H
Date: 09/17/2024
What a scam. My Keurig was barely a few days past the one-year purchase date and it stopped working. I followed their trouble shooting videos and then called their customer service when that didn't help. It was determined it was a defect. They offered me a discount on a replacement purchase from their, but only on regular price merchandise. It turns out that everything on the website is always "on sale". I complained about that being a scam, so they told me that since it was only a few days out of warranty they would honor me a replacement to be sent to me. They asked me to send them an email with a copy of my receipt, serial number, and photo of the unit. A few weeks later, after no response, I attempted to followup up. They told me they determined my issue required another phone call and asked me the best time for them to call me. After no phone call, I called their customer service back. I got the runaround again saying they would not honor the free replacement after all since it was a few days out of warranty, and asked for a manager. A manager came on and again refused to honor the replacement they had offered me "because they system wouldn't allow it", but they would offer me a 50% discount. I asked to escalate it further to someone who could manage "the system" and he stated that there is no one who can manage the system and then retracted the offer for the 50% discount and then hung up on me. I will never buy anything Keurig branded or related ever again. Fair warning to those who do!Keurig Green Mountain, Inc.
Date: 09/19/2024
We apologize the customer experienced a problem. We reached out to them on 9/18 to assist. Thank youReview fromEsther F
Date: 09/15/2024
1 starEsther F
Date: 09/15/2024
Extremely frustrating lack of support for loyal customers, and zero assistance with replacing factory defective units. *** purchased & used Keurigs all my life, & to call customer service & be given zero help on replacement outside of a discount for future purchase is unreal.I am not confident in making any future purchases when there is no support for current issues. I am willing to pay to mail in my defective unit to be looked at and there are no options given. This is a $200+ unit purchased directly at ****** (K-Supreme Plus in Stainless Steel) and my previous Keurigs have lasted YEARS. After speaking with 2 customer support agents on the phone and receiving no help (press power button & re-plug in was the support given for a completely dead machine), the agent hung up before a survey could be given. They said corporate could be reached via their website but nothing is clearly visible besides usuals customer service. I submitted a email but am not expecting anything with how things have gone so far. I own a ********* now as well and have enjoyed using both, but if this cannot be resolved (not looking like it), this will absolutely be my last Keurig purchase. Disappointing on a business level.Keurig Green Mountain, Inc.
Date: 09/17/2024
We are sorry to hear our customer experienced a problem. We left them a voicemail on 9/16. Thank youReview fromJoelle A
Date: 09/14/2024
1 starJoelle A
Date: 09/14/2024
HORRIBLE HORRIBLE CUSTOMER SERVICE!!!6 months months past the warranty and they want me to purchase another unit from the company at a discount . Total waste of money!!!Will give away ***** in coffee but will not back up a single service coffee maker!!!!Shameful!!!I want a machine that will outlast 1 1/2 years!!!!Keurig Green Mountain, Inc.
Date: 09/17/2024
We are sorry to hear our customer is unhappy. We have provided them with what we can do but they are still not happy. Thank youReview fromReba S
Date: 09/05/2024
1 starThe worst **************** in the world regarding a A purchase of a Keurig that was approximately three months old. The **************** I received was absolutely horrible. I actually messaged them. Also I got no response. Shows you how much they care about their customers they dont.
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