Reviews

This profile includes reviews for Keurig Green Mountain, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Keurig Green Mountain, Inc. has 10 locations, listed below.

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  Keurig Green Mountain, Inc.

  53 South Ave Burlington, MA 01803-4903

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  American Bottling Company

  270 Bridgepoint Dr South Saint Paul, MN 55075

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  Dr. Pepper Snapple Group

  540 Bridgeport Ave. South Saint Paul, MN 55075

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  Dr Pepper Snapple Group

  100 Aviation Pkwy Waco, TX 76705

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  Keurig Green Mountain, Inc.

  687 Marshall Ave Williston, VT 05495-7540

Review Details

• Review fromPete B

  Date: 08/01/2023

  1 star
  **** from ****** *********** 10 Years Ago, if you had a problem with one of their coffee makers, they took care of it. Now they want you to troubleshoot the item, two or three times, tell you they will send you another coffee maker before they tell you they need you to either resend or send additional information. Of course they are very good at apologizing, and do it at least 10 times if you get irritated enough. And they are very good at following their procedure manual which does not involve them doing anything except what is in the manual which does not include a supervisor or making the customer happy. I have been using a ********************** for about 10 or 15 years which apparently is an indicator that I am stupid and they can say "we are very sorry" and if they say it at least 10 times, they can treat me like it's my problem and I will be left with a grin from ear to ear, thus having resolved my problem. Now I don't care because I am ordering another coffee maker. I also have decided that the ************ that is a partner of theirs, is equally responsible. I am "so sorry that circumstances required" me to take this negative action and to speak negatively about their coffee and soda. It might negatively impact my nighttime sleep routine, so sorry

• Review fromTracy M

  Date: 07/18/2023

  1 star

  Tracy M

  Date: 07/18/2023

  I ordered my Keurig K-Slim from QVC. It included a coupon for 20 dollars off on an order of 35 dollars or more. I went to the website and browsed through their light brew coffees. As I was ordering what I wanted, a single purchase, there was an offer for 25% off, which I applied as it was placed in my cart. I saw the price go from 11 dollars and change to 8 dollars and change. It let me know when I got to the amount where shipping is free. As I was checking out, I entered the coupon code I received from QVC. It showed me my total with both discounts, never stating once that I couldn't use 2 discounts at once. I placed my order. This morning, July 17th 2023 I noticed that it had jumped back up to the original price. I called customer service. I told her what happened and she said she wanted to help me. First she had me verify some information to make sure it was really me on the phone. I told her my email address very slowly, liked she asked. Fir some reason she either had trouble hearing me or she wasn't really paying attention because she repeated it back to me adding letters I didn't say. I had to repeat it 4 times. Then after all that, she told me that I was only allowed to use 1 discount at a time. She said that that's why I didn't receive the 25% discount off every box I ordered. I tried explaining that the website never told me this once and that it was very important that she let management know so this could be fixed. She kept speaking over me, trying to get me off the phone asap, not letting me finish what I was saying. I said please let me finish what I am saying. It was very frustrating. She then quoted and let me finish. She apologized and offered me a coupon for 2 free boxes of coffee along with free shipping. When I looked at the actual coupon, it excludes mountain green coffee along with other certain brands; basically the coffees that are higher in quality. Thank god I can buy k cups at the grocery store.I think less of the Keurig brand than before.

  Keurig Green Mountain, Inc.

  Date: 07/20/2023

  We are sorry to hear our customer experienced a problem. We left them a voicemail on 7/20 to assist. Thank you.

• Review fromMarsha L Bloomfield B

  Date: 07/09/2023

  1 star
  I would rate it a zero if I could. I have never dealt with a company with so much incompetence in every single department. It took me 5 days and many hours on the phone to get Keurig to straighten out my Keurig account so that I could order my new Keurig coffee maker. They could not even order it for me on the phone. Because of my "inconvenience" they sent me a free box of coffee by *** over night air. That was 4 days ago and I still haven't received it. I finally called *** because Keurig could not tell me why I hadn't received it. *** told me that there was only my address on the shipping label. There was NO information on the label as to who shipped it or their billing information to pay for the shipment. It has been sitting in a *** warehouse for 3 days. Since they didn't know who shipped it, they can't get paid for the shipment, so they didn't deliver it and couldn't return it to sender because they didn't know who sent it.After my trying to order a coffee maker problems, the coffee maker was finally ordered and delivered a week later. Then I tried to order 5 boxes of coffee because in the box was a coupon for 50%. The coupon on my brand new coffee maker was expired. I called and told customer service and they gave me a coupon code to us. It didn't work. And again my account was corrupted. I would click to put items into my cart, but nothing would go into my cart. Two days of phone calls to customer service and they couldn't figure it out. They couldn't even get into my account. Said it was blocked because of fraud, of trying to order coffee too many times. I asked that my account be deleted and I would open a new one, but they said they can not do that. (There is also no way on the website to delete my account.) **************** expedited both problems to the corporate office and said somebody would call me within 2 to 3 business days. I have yet to get a call back from "corporate" or anybody else.

• Review fromPatricia C

  Date: 04/13/2023

  1 star
  I purchased the new k-smart ****** last June and it is only supposed to reorder pods when needed. It the last 5 days they have shipped me 4 boxes of dunkin decaf so I now have 93 kcups. I emailed them the order # when the 2nd order was showing processing like they said to but no one will get back to me. This is the 2nd time my smart delivery has gotten screwed up and they always have excuses on why it happened. But will never cancel the extra orders or take them back so I am charged more money.

• Review fromAndrew P

  Date: 04/02/2023

  1 star

  Andrew P

  Date: 04/02/2023

  I bought a Keurig **Duo Plus Coffee maker as a Christmas gift for my senior citizen Mother. After 13 months of normal use, a plastic piece inside the **cup pod single serve section of this unit has broken off rendering this unit defective and making a single cup of coffee with a **Cup impossible. Upon calling the Keurig.com "help center" the customer service representative obviously could care less about me as a person or the unfortunate situation their defective coffee maker has put my Mother in. During this agonizing phone call, I was informed that I placed the order 16 months ago, which voided the 12 month warranty. Before purchasing this unit, I did research on which coffee maker to buy. I did see roughly 15% of the reviews were negative on this **Duo Plus with some specifically identifying this broken internal plastic piece as a major issue. Shame on me for trusting Keurig with this obviously known product defect. Since this complaint, I have reviewed their website and found countless bad reviews identifying the same issues that I am experiencing with this product and the Keurig company. I was led to believe that Keurig was a reputable and trustworthy brand. I thought I could negate any possible future issues with buying directly from the official Keurig.com website which would help with the warranty claim process if the need arises. I trusted Keurig and they gave me Blind Faith by maliciously selling me a known defective unit which malfunctioned conveniently just out of warranty. My mistake was buying a Keurig from Keurig.com. I do not recommend anyone to buy a Keurig. If this ordeal happened to me, it can happen to you. I was not able to file a claim with the Better Business Bureau as this product was purchased over ************************************************************************************************************ the same way as my Mother and I did. I feel their business strategy is immoral and I question how this company can operate in such a way.

  Keurig Green Mountain, Inc.

  Date: 04/03/2023

  We are sorry to hear our customer experienced a problem. We reached out to them on 4/3 to assist.

• Review fromRichard D

  Date: 03/13/2023

  1 star

  Richard D

  Date: 03/13/2023

  Fifteen months ago we purchased the newly released coffee maker from Keurig (K-Supreme). Unfortunately it failed. Wehave purchased many Keurig coffee makers in the past forourselves or as gifts. This in itself was bad, the problem ****** we contacted Keurig and they said that it was unfortunateand followed their instructions for obtaining a replacement. Keurig representatives had us jumping through hoops. Aftersending the requested photos and serial numbers they saidthat a replacement would be sent. Then they changed their mind and stated that they wanted a recite. No-problem, Iwent to Amazon where I purchased the Keurig and printedthe recite and sent it to Keurig as requested. They once againrefused to honor the recite and refused us a replacement. In our last contact with Keurig (March 13, 2023) they then requesteda different photo. Well, I guess this is their way to gets therekicks by having their customers, who made this companyjump through another hoop. I wonder if they hired old BostonCeltics players. I believe this will result in nothing, buts its our way of informing the public of their practices (probably corporate sanctioned) so don't waste your money on Keurigbecause their newly released products have a lot to desire tosay nothing of their sanctioned representatives.

  Keurig Green Mountain, Inc.

  Date: 03/14/2023

  We are sorry to hear our customer has experienced a problem. We reached out to them on 3/14. Please contact Keurig with any further questions.

• Review fromBill P

  Date: 02/08/2023

  1 star

  Bill P

  Date: 02/08/2023

  After 7 months Keurig K Express quit. After giving my info to 4 different Reps and 2 Emails. I still have no information on warrenty. they say they have sent it but I get nothing. This is my third coffee maker from Keurig, the first under warranty. Guess I should have saved my money a long time ago!

  Keurig Green Mountain, Inc.

  Date: 02/09/2023

  We are sorry to hear our customer experienced a problem. We reached out on 2/9 to assist. Thank you

• Review fromJEWEL C

  Date: 01/04/2023

  1 star
  Upon receiving the Keurig K-Duo Plus Single ************ Coffee Maker on December 21, 2022. I immediately called **************** and let them know it wasn't working properly. I went through the process of troubleshooting with customer service. I was told they would send me a pre-paid label for free return. I waited a week and contacted them again. After a little run around but them acknowledging that the notes did say I would receive a *** Label for free return. I asked them to email it to me while I was on the line because I didn't have time to keep calling and being on the phone a minimum of 30 minutes each time. He said no worries *** would being emailing the label. I questioned why would *** be emailing it. He said that's how it is handled. I am still waiting for the label. Very bad ****************. I asked for a manager but he wouldn't let me speak to one. Still waiting.

• Review fromshannon e

  Date: 11/17/2022

  1 star
  I bought a Keurig Rivo system for over ****** a few years ago, Shortly after buying it I heard they are no longer selling it. They supported the pods for a while but no longer do. For the last year I had to spend double the price just to get the pods and now I cant get them at all. This machine functions like day 1 no issues and I love it however I feel like I wasted my money since I can no longer use it. No other pods go with this machine, it does not even support the reusable one. Disappointment!

• Review fromMonica R

  Date: 10/19/2022

  1 star
  I have called support for a Keurig 155 and have gone through the process of troubleshooting twice with customer service. They both said it cannot be ********** person offered 30% off and two free boxes off the next purchase. The 155 is not in stock, so he said to call back when I choose whichever machine would work best for us.I called back and gave the reference number and the customer service rep said I cannot purchase the K2500 that we chose. I explained that our machine is not available, so she said "Ok, I will have corporate call you so they can help you order it."Corporate never called, so I called in yesterday and was reassured that someone from corporate would call me. They never called. So I called this morning and was given the same story. I spoke to ***** and all she could say was "sorry", "oh I am so sorry", with no resolution.Keurig needs to build a better product and have better U.S. customer service.