Complaints

This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Everquote, Inc.

  210 Broadway 3rd Floor Cambridge, MA 02139-1958

  
• 

  Everquote, Inc.

  PO Box 425768 Cambridge, MA 02142

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever Quote is using an auto-dialer to cold call numbers that are on the do not call registry. This is a violation of TCPA Laws in ****************************. I have manually called ************ to request my number to be removed but still continue to receive calls (pressing 3).

  

  Business Response

  Date: 09/28/2022

  ********************, 

  Thank you for reporting this issue to us. 

  Your information has been removed from our system, and appropriate partners have been notified of your request not to be contacted as well. 

  Please contact us with any any questions, or if we can be of any assistance, at *********************************. 

  Respectfully yours, 

  The EverQuote Team

• Initial Complaint

  Date:08/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 6 calls and 3 text messages today from 12:18pm to 8:29pm eastern time. These are completely unsolicited and I refuse to answer any of them. I do not know how they got my number and will not answer the phone calls or provide this company with any information via their website. If they continue to attempt to contact me I will refer them to my state's attorney general. I am on multiple do not call/mail lists and would like to keep it this way.

  

  Business Response

  Date: 08/29/2022

  ****************, 

  Thank you for reporting this issue to us. 

  Your information has been removed from our systems and appropriate partners have been notified of your request not to be contacted as well. 

  Please contact us with any questions, or if we can be of any assistance at *********************************. 

  Respectfully yours,

  The EverQuote Team

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated unsolicited phone calls every 15 minutes, they have not removed my phone number yet.

  

  Business Response

  Date: 08/29/2022

  Dear ************,

  Thank you for reporting this issue to us. 

  Your information has been removed from our systems, and appropriate partners have been notified of your request not to be contacted as well. 

  Please contact us with any questions, or if we can be of further assistance, at *********************************. 

  Respectfully yours, 

  The EverQuote Team

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to harass me. I have received over 15 calls from Ever Quote in the past hour, claiming I am ******** with a 2020 Grand Cherokee Jeep. I have told them to stop calling and have blocked their number; however, they continue to call me with different numbers and text me the same nonsense. They call with the exact same area code as me in order to trick me into answering their calls. This company continuously calls and refuses to even leave a voice mail. This business is corrupt and deserves to lose its creditation. If I receive more calls, I will contact the authorities. This is harassment, plain and simple.

  

  Business Response

  Date: 08/29/2022

  Ms. *****,

  Thank you for taking the time to report this issue to us.

  Your information has been removed from our systems, and appropriate partners have been notified of your request not to be contacted as well.

  Please contact us with any questions, or if we can be of any assistance, at *********************************.

  Respectfully yours, 

  The EverQuote Team

• Initial Complaint

  Date:08/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everquote will not stop calling me. I have not requested help from them, I think someone may have inputted my information as a prank, but I am not interested in hundreds of insurance companies calling me about a quote. Please, remove me from these calls.

  

  Business Response

  Date: 08/29/2022

  ****************,

  Thank you for reporting this issue to us.

  Your information has been removed from our systems, and appropriate partners have been notified of your request not to be contacted as well. 

  Please contact us with any questions, or if we can be of any assistance, at *********************************. 

  Respectfully yours, 

  The EverQuote Team

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company somehow got a hold of my phone number and has been calling and texting me at least 30 times in the last 24 hours. I've told multiple reps that they have the wrong number, and that my phone number needs to be removed from their calling list. The reps ****** me I'll be removed, and yet, I get another call within half an hour. I've dealt with spam calls before, but this takes it to an entirely different level of harrasment. I will be escalating this issue to every agency that will listen from now on every time I get another call.

  

  Business Response

  Date: 08/16/2022

  ************,

  Thank you for reporting this issue. 

  Your phone # was removed from our systems, and appropriate partners have been notified of your request not to be contacted as well.

  Please contact us with any questions, or if we can be of any assistance, at *********************************.

  Respectfully yours, 

  The EverQuote Team

  Customer Answer

  Date: 08/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company harasses me with unsolicited phone calls numerous times a day. This started on July 20, 2022, when I received 8 calls from them from different numbers within 1-2 mins of each call! I have never had any business dealings or contact with this company. Although I am on the Do Not Call Registry, I receive 6+ unsolicited phone calls from this company from various numbers (EACH PHONE NUMBER calls 6+ times a day in succession). They also spoof their numbers to show it's coming from places such as State Farm or Mercury Auto TR. I called two of the numbers back from a different phone, and it just rings. When I answered a few of the calls, I received the same computer-generated message asking me to press 1 for voicemail, and press 2 to send a text. No company name or person's name was announced or displayed. However, I installed the Hiya app, and it shows that all these numbers are coming from Everquote. I have filed a complaint with FCC and reported them to Hiya, but Everquote continues to harass me.

  

  Business Response

  Date: 08/05/2022

  Dear ************,

  Thank you for taking the time to report this issue to us.

  Your information was removed from our systems and appropriate partners have been notified of your request not to be contacted as well.

  Please contact us with any questions, or if we can be of any assistance, at *********************************

  Respectfully yours,

  The EverQuote Team