Complaints
This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 278 total complaints in the last 3 years.
- 86 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company continues to send unsolicited emails to my address. There is no method to unsubscribe. I would like for them to cease sending any contact to this email address immediately. The unsolicited emails are being sent to an *** account ***************** that is somehow being routed to my personal Gmail account. Please resolve this issue.
Business Response
Date: 10/04/2022
******************,
Thank you for reporting this issue to us.
Your information was removed from our systems and appropriate partners have been notified of your request as well.
Please contact us with any questions, or if we can be of any assistance, at *********************************.
Respectfully yours,
The EverQuote Team
Initial Complaint
Date:09/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Everquote constantly calls me every ***** minutes throughout the day and I feel harassed at this point. Not only do I block every single number that they call me from, they continuously call me from random generated numbers. Therefore, blocking their numbers is futile. I request that I stopped being contacted by this company. I do not wish to purchase services or conduct business with this company.Business Response
Date: 10/04/2022
Mr. ****,
Thank you for reporting this issue to us.
Your information was removed from our systems and appropriate partners have been notified of your request not to be contacted as well.
Please contact us with any questions, or if we can be of any assistance, at *********************************.
Respectfully yours,
The EverQuote Team
Customer Answer
Date: 10/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** ****Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've received 10 unsolicited calls in the past two hours. Quit calling me.Business Response
Date: 09/28/2022
******************,
Thank you for reporting this issue to us.
We have removed your information from our systems, and appropriate partners have been notified of your request not to be contacted as well.
Please contact us with any questions, or if we can be of any assistance, at *********************************.
Respectfully yours,
The EverQuote Team
Initial Complaint
Date:09/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Email spam. There is a process to unsubscribe, but it does not end the emails. No legitimate contact info to resolve unsubscribe issues.Business Response
Date: 09/28/2022
**************,
Thank you for reporting this issue to us.
Your information has been removed from our system, and appropriate partners have been notified of your request not to be contacted as well.
Please contact us with any questions, or if we can be of any assistance, at *********************************.
Respectfully yours,
The EverQuote Team
Initial Complaint
Date:09/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never requested anything from this company. I have received 11 calls between 9:52am and 2:20pm from EverQuote today. I answered one call and told the agent to remove my number from their list immediately. But I have continued to receive these unsolicited calls. Each one is from a different phone number but has EverQuote as the called ID.Business Response
Date: 09/28/2022
**************,
Thank you for reporting this issue to us.
Your information has been removed from our systems and appropriate partners have been notified of your request not to be contacted as well.
Please contact us with any questions, or if we can be of any assistance, at *********************************.
Respectfully yours,
The EverQuote Team
Initial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** calls constantly and wont stop. Take me off your system.Business Response
Date: 09/28/2022
**********************,
Thank you for reporting this issue to us.
Your information has been removed from our system, and appropriate partners have notified of your request not to be contacted as well.
Please contact us with any questions, or if we can be of any assistance, at *********************************.
Respectfully yours,
The EverQuote Team
Initial Complaint
Date:09/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has sold my number to many different insurance companies who are calling me more than I want to be called. I was on the phone with the very first referral to a Farmers Insurance agent and I got 10 calls while on the phone with that company. I'm continuing to get emails and phone calls from spam numbers and Everquote as well. I reported that I would like to unsubscribe and I hope that will help.Business Response
Date: 09/28/2022
******************,
Thank you for reporting this issue to us.
We have removed your information from our systems, and appropriate partners have been notified of your request not to be contacted as well.
Please contact us with any questions, or if we can be of any assistance, at *********************************.
Respectfully yours,
The EverQuote Team
Initial Complaint
Date:09/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never heard of this company until they started calling me from multiple, seemingly unblockable numbers today. Rapid fire calls, literally seconds apart. No one answers when I did pick up. No voicemails. Just repeated, unwanted calls.Business Response
Date: 09/27/2022
******************,
Thank you for reporting this issue to us.
Your information was removed from our systems and appropriate partners have been notified of your request not to be contacted as well.
Please contact us with any questions, or if we can be of any assistance, at *********************************.
Respectfully yours,
The EverQuote Team
Customer Answer
Date: 09/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
Date:09/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recurrent unsolicited phone calls at all hours of the day as early as 7 am. I am on the do not call list, have repeatedly told them not to call. I have never went to their website or solicited a quote.Business Response
Date: 09/27/2022
****************,
Thank you for reporting this issue to us.
Your information was removed from our systems and appropriate partners have been notified of your request not to be contacted as well.
Please contact us with any questions, or if we can be of any assistance, at *********************************.
Respectfully yours,
The EverQuote Team
Initial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by an Everquote Insurance company out of **********, ** from the number *****************. They stated the were returning my call for an insurance quote and knew my first and last name and personal cell phone number. I have ****** requested a quote and have never even heard of this company. They seemed very direct and pushy and will be trying to scam others, I just know it. I even returned the call and they answered immediately stating hello to *************************. A very scary and borderline harassing phone call.Business Response
Date: 09/27/2022
****************,
Thank you for reporting this issue to us.
Your information was removed from our systems and appropriate partners have been notified of your request not to be contacted as well.
Please contact us with any questions, or if we can be of any assistance, at *********************************.
Respectfully yours,
The EverQuote Team
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