Complaints
This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 278 total complaints in the last 3 years.
- 86 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been harassing my phone 20 to 30 times a day. I want my information removed from their system.
Business Response
Date: 07/12/2024
We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
Date:07/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just wanted some online information and they have been harassing me non stop since. I am informing them the next time they call which will probably be soon since that have called 15 times today -not an exaggerated number. 15 actual calls - if they contact me again I will be seeking legal counsel due to harassment.Business Response
Date: 07/12/2024
We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
Date:06/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Site makes false promises to collect data and sell it to insurance companies sales teams. Promised quotes lower than my current provider given my zip code, and costs were 300% higher than what I currently pay. This is obviously a marketing cash grab to fill out forms and sell personal data+intent immediately to competitors, not to offer a legitimate service themselves.Business Response
Date: 07/12/2024
Thank you for being in touch. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
Date:06/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was going through my emails one day and read one that I thought I was waiting on. Immediately I started getting phone calls from numerous insurance companies. Some calls only three minutes apart from everquote. I've managed to block several but everquote continues to call repeatedly. I would like my number removed from their call list. I feel this is phone harassment. If I needed their services, I would call them.Customer Answer
Date: 07/02/2024
I have not heard from the business in response to my complaint.Business Response
Date: 07/12/2024
We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamCustomer Answer
Date: 07/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
Date:06/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constantly getting calls from this company that I never asked to be called from. It seems as harassment at this point. Ive asked them to stopped even did the online thing to have it stop and it hasnt. Today alone Ive received 6 calls from them at: 6:28am, 6:46am, 6:53am, 7:51am, 7:52am and 7:53am on a holiday. Ive posted a photo below attached of all the numbers they keep calling me from. They claim to be an insurance company but seems like fraud to me.Business Response
Date: 06/21/2024
Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
Date:06/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been harassing and spamming my phone at least 20 to 30 times a day all hours of the day. They use multiple tactics via multiple phone numbers and sharing of my information.I block the number they call from and they immediately call from a different number, over and over again, relentlessly, this never stops and has been going on for weeks. Theyre a nuisance and its harassment that never stops. Its the worst experience to endure and it needs to stop. I regret so much even looking into insurance with this company and pray that no one else ever makes the same mistake. This company needs to be investigated criminally for spamming and harassment and abusive business tactics. This company needs to STOP these business tactics, harassment and SPAMMING.Business Response
Date: 06/21/2024
We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamCustomer Answer
Date: 06/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
Date:06/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filled out a questionnaire online on their website thinking I would get emailed a list of companies with quotes for ME to contact. I'm now getting call after call repeatedly from many different phone numbers. I block one, and they call back on another. I have answered a couple and told them to STOP calling but they will not. I have also received a couple email solicitations. This practice on their website is deceptive and just leads to harassment.Business Response
Date: 06/21/2024
We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamCustomer Answer
Date: 06/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************Initial Complaint
Date:06/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive multiple calls from EverQuote on my cell phone everyday. I am not and never was interested in anything regarding this business. This is harassment. I want them to stop calling immediately. I block the number and they call back from another number.Business Response
Date: 06/21/2024
Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
Date:06/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been slammed with phone calls & text messages constantly since 11am this morning & still getting more & it's after 6pm. I block the number & immediately get more calls & texts from more numbers. I've never asked , contacted etc...with this company for any info. Stop harassing me with these BS calls & texts . I've also reported this company to FCC. STOP Immediately!!!Business Response
Date: 06/13/2024
We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
Date:05/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving call at a nonstop rate from all sorts of agents giving me wildly differing rates with actions that make it suspicious (not answering my questions and just repeating their last message to give them a call) please STOP giving out my name/number/email to all your agent and make them cease calling or texting me about insurance!Customer Answer
Date: 06/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.