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Business Profile

Jewelry Stores

CustomMade.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

5

Average of 80 Customer Reviews

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Review Details

  • Sean M

    Date: 05/19/2025

    I was very impressed with the customer service provided. I get skeptical with online businesses, especially when you are paying large sums of money. They went over the top. The staff answered every question in a timely manner and the ring was everything I expected it to be. The most important part is my fianc loves the ring.Thank you

  • Sarah B

    Date: 04/28/2025

    Great service was in constant contact with the the team creating my ring and especially loved the pictures and drawings when designing the rings. Decently priced and great customer service. Smooth shipping process as well being that I am overseas. Highly recommend CustomMade.

  • Rebecca G

    Date: 04/15/2025

    I have had 3 projects made by CustomMade and I am always happy with the work and the customer service. They are excellent at bringing my ideas to life. The product is always great with high quality. If you need a personal experience with someone who is knowledgeable you cant go wrong with CustomMade.

  • Anthony G

    Date: 04/06/2025

    I couldnt be happier with my experience working with CustomMade. From the very beginning, their team took the time to understand exactly what I was looking for and helped bring my vision to life in the most beautiful way. The craftsmanship is impeccable every detail was thoughtfully designed and executed with precision.What really sets them apart is their communication and dedication. They kept me informed throughout the entire process and made sure I was happy with every step. The final piece far exceeded my expectations and is truly one-of-a-kind. Ive received so many compliments already!If youre looking for something special, meaningful, and perfectly tailored to you, I highly recommend CustomMade. You wont be disappointed!

  • Ross P

    Date: 04/06/2025

    My experience with Custom Made was fantastic! The process was so easy and well organized, every question I had along the way was answered without any hassle at all. I sent some inspiration photos and they quickly sent me concept art of potential designs. They also worked to keep everything within my budget, letting me know what every change would cost. At the end of the process, I got a gorgeous ring that could not have been more perfect. It came in a beautiful box with extra little details that made it feel all the more special.

  • Phoenix-Zara W

    Date: 04/04/2025

    Im so in love with my ring its absolutely beautiful and truly special to me. The whole process was such a positive experience, and I really appreciated the patience, kindness, and communication along the ******* small thing Id mention for future international customers is just a bit of extra clarity around pricing. I didnt realize the quote was in USD, so with the exchange rate and a GST fee when it arrived in *********, it ended up costing more than Id expected. I totally understand those things are out of your control, but a little note like $1200 USD (excludes GST) wouldve been super helpful upfront.That aside, I couldnt be happier with the final result thank you for creating something so meaningful for me!

  • Rose E

    Date: 04/01/2025

    If I could give them a 6/5 I would! Not only did they make the process and easy and fun, the ring itself turned out exactly how we discussed and got to me in record time once it was shipped! Not only that they are completely reasonably priced!

  • Kenny L

    Date: 02/03/2025

    Professional, friendly, detail oriented and attentive. Superb craftsmanship and outstanding customer service. I highly recommend these skilled professionals for custom jewelry.

  • Samantha M

    Date: 12/06/2024

    I love this company. They are so respectful and kind. I have gotten my wedding rings as well and my husbands wedding band made with them. They are gorgeous! Im currently getting my daughters promise ring done and Im full of excitement to come back to do my other daughters promise ring when shes of age. Thank you Custom Made. Zero complaints and all positives.

  • Patricia W

    Date: 11/03/2024

    I was looking for a truly unique piece for my husband and Custom Made nailed it. The team worked with me y til we got every detail just as I imagined. The design process was amazing and the finished piece is truly a work of art. If you want to create a piece that is one of a kind, this is the place to do it. Great customer service from start to finish.

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