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Business Profile

Stock Transfer Agents

Computershare, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stock Transfer Agents.

Complaints

This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Computershare, Inc. has 34 locations, listed below.

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    Customer Complaints Summary

    • 214 total complaints in the last 3 years.
    • 63 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out shares from my company stock using this company Computershare.I was told they filed an extension for sending me tax documents for these stocks for March 20th. The phone message to employees and listed on Computershares website says that documents will be uploaded to the site no later then March 20th. Today is March 20th, I have been calling for 3 weeks for my docs they say there is nothing they can do they are not there. Now they say they are mailing them today which puts them past the date of getting to me. My taxes will in turn be late because of how slow the mail system runs. If they promise electronic docs it should be there. Computershares manager was not helpful they are all unable to provide any answers on where my docs are at.

      Business Response

      Date: 03/27/2025

      Good Morning -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:03/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For a company that is primarily acting as a transfer agent they can't even do that one thing well and their customer service is poor at best. Have been trying to transfer my own **** shares to my **** ****** ***** account for two months and still not done.?? Choose someone else! BEWARE!!!!!

      Business Response

      Date: 04/01/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:03/11/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mom and dad both passed away in 2022. They owned stock through Computershare. We have tried since March of ******************************** First the issue was that my dad lost the certificate. I paid them the insurance to secure the stock but they then said that I had to secure it another way. Then the issue was that my moms name on the stock and her death certificate and will didnt match exactly. They wanted a Medallion Signature stamp guaranteeing that but our local bank doesn't do them. Then they said they would take a letter of appointment from the court. Well, their assets were in a trust so the court wasnt involved at all. They will not call me or email me. It took 10 days from the day they sent their last communication until the day I received it. The total value of the stock isnt much at all. I just need to know what the next option is. I have called, filled out and had notarized everything they asked. I cant close my dad checking account because he is still receiving a very small dividend monthly. My sister and I just want what belongs to us. This has been a very stressful and emotional journey. All of his other assets were settled within ***** days.

      Business Response

      Date: 03/21/2025

      Good Afternoon -
      Please see attached response.
      Thank you.  

      Customer Answer

      Date: 03/21/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* *******

    • Initial Complaint

      Date:03/10/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Computershare received my request to transfer shares of stock to a Credit Trust account on 2/10/25 and 2/19/25 because my wife had passed away and I was preparing estate finances for future tax benefits. Computershare did not follow my instructions completely and also put the Trust into a Reinvestment of Dividends account which I DID NOT AUTHORIZE. After many telecon conversations I was advised on 3/10/2025 disposition of funds. I immediately changed disposition of funds such that I receive dividend payment, however Computershare insisted that I cannot receive dividend check payable in March and must wait until the next dividend payment scheduled for June-2025. I use these funds for support, since I am retired, and this places a financial burden on me. My complaint is that Computershare took action without my authorization causing me a financial burden. Computershare should have record of the above conversations and issues.

      Business Response

      Date: 03/20/2025

      Good Afternoon -
      Please see attached response.
      Thank you.  

    • Initial Complaint

      Date:03/07/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im wanting to file my 2024 taxes and Im waiting on a 1099 from Computershare as I sold some stock last year. It wasnt much of anything, but I still want my taxes to be accurate. It is now March 7th and Im still waiting. I shouldve had this paperwork in early Feb at the latest!

      Business Response

      Date: 03/17/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 03/18/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ********

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Online I submitted and paid for a digital stock certificate to replace my lost physical stock certificate issued in 2011. Hopped on online chat speaking with ******** each time the following week. She told me it'd take 3 full business days for the 'sell' option to appear for my **** stock so I can sell it in order to pay a huge bill due this weekend. It never appeared, I called in to speak to Sicily and her 'supervisor' they stated there was a 'technical glitch' and my transfer never went thru. Despite me pleading with them i need this resolved TODAY! They could only tell me a 'case worker' will call me next week. When I asked to speak to her Manager she refused to place them on the line in a 3 way conference call with me. The 'sell' option never appeared (screenshot attached) in time for me to make my payment and no one ever contacted me back to follow up after I left a message reaching back on again... I received no communication from the company what so ever between Friday February thru Thursday February 27th that there were any issues with my order until I called back in Friday February 28th letting them know the 'sell' option is not there. They would not own up to their mistakes that they made and wouldn't help me further with my crisis. Yet they had no problems taking $250 from me and not issuing my digital certificate ONLINE for me in time to sell my shares and use my funds. Causing me both physical and mental distress when I was already dealing with a full plate of issues to end my week. They did not care to help me get my issue resolved, hiding behind their screens and phones. DO NOT USE THIS COMPANY FOR YOUR STOCK NEEDS THEY ARE A SCAM! Now I need to go try and borrow funds from friends/family causing them stress and yes I'll need to repay the debt...no one gets anything for free in life. All because this piece of s*** company doesn't know how todo their job online right.Computershare, you have ONE JOB and you FAILED terribly at it.A warning for all

      Business Response

      Date: 03/11/2025

      Good Afternoon -
      Please see attached response.
      Thank you.  

      Customer Answer

      Date: 03/12/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

      The screenshots provided show: I still never received my dividend check.  As of today,  still don't have the 'sell' option online. The online certificate replacement fee shows up under summary transactions but no details are provided.  Finally. A screenshot that shows PROOF my account was charged for ****** by computershare company.  Before I made the online certificate replacement purchase, it stated after 10 calendar days. I would be able to SELL my shares online. The option still isn't there. Enable the option please instead of slowing down this process by mailing me items I won't receive until months end. I was supposed to have my shares funds into my bank account back on Friday February 28th 2025. Make it happen,  NOW please!

      Thank you


      Regards,

      Enzo

       

       

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Computershare is holding $13,000+ of stock and other investments I own in several accounts and I can't sell them and get the money. They will not help me sell the stock, they will not help me log into my online account, which is locked out. Options provided do not address issues at hand. Calling customer service results in endless hold sessions or issues arising and disconnection. This business is unresponsive to all my attempts at resolution.

      Business Response

      Date: 03/06/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:02/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 27, 2024 & January 21, 2025 Shares to be transferred into my ************ name and then checks cut 3.0 shares Did all paperwork to Computershare including the medallion stamp, death certificates, will, attorney letter, account number, ********************** name, etc.

      Business Response

      Date: 03/03/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 03/05/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 03/13/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 03/18/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

    • Initial Complaint

      Date:02/14/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Computershare is paid by public companies like ***** *****, ***************************, ****************** Services and ********************** to manage their stock transaction activity reporting. I listed the companies that I own stock and typically have online or mail delivery stock reporting activity on. In Oct. 2024 my mother died. Some of the stocks that I have declared dividends (paid taxes on) were listed as ****** (joint ownership) with my Mom. Since December ************************************************************************** Jan. 2025 Computershare locked me out of online accessing (no notice). I have called the customer service line 4x and sent an email complaint but I need to know 2024 dividends for Discover FS, WBD. And my bank has told me I need to provide recent financial statements for Discover FS and WBD before they can notarize and verify my stock name change documents (from Computershare). I am annoyed at the time I am spending to correctly record information for tax reasons and make appropriate name changes after my mother died. I am asking BBB to help Computershare respond to my multiple complaints. This should not be an issue that takes several phone calls to correct. I did not have this issue with their competitor **.

      Business Response

      Date: 02/24/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 03/09/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ***

       

       

      Business Response

      Date: 03/17/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 03/24/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ***

       

       

      Business Response

      Date: 04/07/2025

      Thank you for contacting Computershare.
      Should ******** have other account related questions, she can call us at ************** during regular business hours. She may press zero to bypass the automated system and be connected to the next available representative.

      Thank you.

      Customer Answer

      Date: 04/08/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ***

       

       

    • Initial Complaint

      Date:02/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wish to sell my computershare from ********** I keep calling customer service ************ and told call ********** broker - none available and no one knows how to instruct me to find a broker.

      Business Response

      Date: 02/20/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

    Computershare, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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