Reviews

This profile includes reviews for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Computershare, Inc. has 34 locations, listed below.

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  Computershare, Inc.

  250 Royall St Canton, MA 02021-1011

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  Computershare, Inc.

  655 Montgomery St Ste 1240 San Francisco, CA 94111-2630

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  Computershare Investor Services

  2 N La Salle St Chicago, IL 60602-3702

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  Computershare, Inc.

  2 Cityplace Dr Saint Louis, MO 63141-7096

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  Computershare, Inc.

  118 Fernwood Ave Edison, NJ 08837-3852

Review Details

• Review fromMarguerite M

  Date: 04/19/2023

  1 star
  I have called this company at least a dozen plus times in the past 30 minutes. I can't get through to a customer service rep. *** automated system keeps asking if I am calling for someone deceased for every single call. Unbelievable. I'm moving my shares out.

• Review fromCory F

  Date: 04/11/2023

  1 star
  This is the worst company I have ever worked with. It is a total sham. Avoid at all costs. They lie. They have affiliate companies they use to scam you. This is a total fraud

• Review fromMarilyn S

  Date: 04/10/2023

  1 star
  What a joke of a business, why are they still around?!? First and foremost their call lines have the most complex routes to reach a simple customer service representative. And my what ridiculous requirements of medallion signatures that takes months to obtain all for transferring shares once you leave a prior company. I was on hold today, Monday for 35 minutes (due to high call volumes) finally someone answered my call, after verifying 7 things including my phone number, the call dropped (or they hung up) and NEVER called back! Why verify a phone number if you don't know how to use it? What a joke. Companies like computershare should not be in business. Also, any mail they send you, (we are in *******, **********; not on the Moon), somehow goes around multiple planets and arrives 3.8 WEEKS later. Just ridiculous.

• Review fromMark P

  Date: 04/10/2023

  1 star
  This is literally the worst financial services firm to deal with. All of their paperwork and systems are horribly outdated and work against the client. Nothing works as it should and then the onus is still put back on the customer. If I could give zero stars I would.

• Review fromTammy Y

  Date: 04/03/2023

  1 star
  Terrible, terrible terrible!!! Attempting to transfer and cash in shares from my father's account for his estate. Transferred multiple times, giving people the same information over and over without any satisfaction. Sent in two sets of transfer papers and still no check sent. They requested another letter to release the funds and were impossible to work with. Avoid this company at all costs. There are so many other customer friendly companies that are reasonable to work with. Computershare is the worst and should not be in business!

• Review fromBrendan O

  Date: 03/31/2023

  1 star
  Indescribably the worst customer service. ***** spent on the phone trying to transfer stocks to another brokerage, but was told social security numbers didnt match. Had both the brokerage team from computershare (CS) and the new brokerage on the phone together both confirmed SSN was correct. CS transferred me to several other reps and no one could provide any information on why the transfer was being directed - still on the phone now trying to get answers and no one is competent to assist. Please stay away from computershare - these reviews speak for themselves.

• Review fromGerald K

  Date: 03/30/2023

  1 star
  The company reps are USELESS. If I could rate them as a negative stars I would. Have tried on at lease 7 or 8 calls to get information on how to have a lost security transferred to a book entry, and every rep has a different response. They promise to send a letter of instructions that can take up to 2-3 weeks to arrive. WHY DON'T they have the instructions available on their website???? This company should NOT be allowed to exist

• Review fromAJ H

  Date: 03/24/2023

  1 star
  Computershare is AWFUL to deal with. Can't even get an actual person to talk to. Had to deal with the computer idiot that takes all calls. They never sent me a REQUIRED tax form. ********** said they had till end of February to mail it. Waited patiently for most of March for form to come via mail. Only to find out from the computer idiot that they won't be mailing it...EVER! Absolutely unbelievable!! As I recall, last year they gave me a run-around for a couple of months over something else. ABYSMAL SERVICE. I'd give Zero Stars if that was an option.

• Review fromPaul B

  Date: 03/20/2023

  1 star
  I gave them a one, only because zero stars wasn't an option. Their website is a mess, I can't sign in and there password recovering function isn't working at all. Not sure who their CIO is, but they should probably go back to the drive-thru window.

• Review fromFrederick G

  Date: 03/09/2023

  1 star
  I would give zero stars if possible. Arguably the worst company I have ever worked with. My story is similar to all the others. It took months to move stocks with innumerable requests for documents, address changes, account changes and overall silliness piled upon incompetence. I feel for the soul that must deal with this company in any way.