Complaints
Customer Complaints Summary
- 73 total complaints in the last 3 years.
- 43 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FFR has my name under collection. They solved the case with Action Ambulance and they kept my name under the collection. I appears in my credit score.I would like them to remove my name from the collection.They have all the receipts that I have sent to them.Thank you Catilsa Hello ******* *********, One of our Account Representatives attempted to reach you by phone today regarding your account:Creditor: ************************, *** Creditor Account #: ****************************** Agency Account #: ********* Date of Service: 07/05/2023 Current Balance Due: $1,455.85
Business Response
Date: 02/11/2025
Ms. *********** account has been closed in our system per our client's request on 1/28/2025. One 1/31/2025, we sent our monthly file to all three credit bureaus and requested that the **** on Ms. *********** credit report be removed entirely. Unfortunately, we have no control as to how long it takes the credit bureaus to process our file. We recommend that she contact the credit bureaus and file a dispute with them. Thank you!Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with FST FINANCIAL RESOURCES, I do not have a contract with FST FINANCIAL RESOURCES. They did not provide me with the original contract as requested.Business Response
Date: 01/30/2025
Mr. ******* account was turned over to our collection agency on 11/7/2024. We have contacted Mr. ***** numerous times via email and phone but he does not respond. Due to his lack of communication with our agency, we have placed a derogatory **** on his credit report. We are happy to help Mr. ***** resolve his account. We recommend that he contact our agency at ************ or he can view his account information on our Virtual Agent: *****************************. Thank you!Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***************************************, I do not have a contract with First Financial Resource, they did not provide me with the original contract as requested.Business Response
Date: 01/30/2025
More information will need to be provided in order for us to give a proper response to this complaint. We are unable to locate an account for Mr. **** with the address, phone number, and email address that was provided. We recommend that he contact our office at ************ so we can help him resolve this matter. Thank you!Customer Answer
Date: 01/30/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
FFR has reported a collection to my credit report, if they are unable to locate the account (that I have no knowledge of) then I demand it be taken off my credit report. I have no responsibility to reach out to a collection agency to assist them validate or invalidate an incorrect debt that they have no record of.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 02/03/2025
Mr. **** will have to provide a copy of his credit report and license in order for us to research this matter. As previously stated, we are unable to locate an account in our system with the information he has provided thus far. Thank you!Initial Complaint
Date:01/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive calls from this place every day. They do not state who they are calling, who they represent, amount they are calling about, or what debt they are trying to collect. Very frustrating. It feels like a scam!Business Response
Date: 01/29/2025
After reviewing the information provided in this complaint, we have determined that we have been contacting Ms. ****** in error, we are trying to locate a different individual. We have removed Ms. ******** phone number from our system so she will not receive any more calls from our agency. Thank you!Customer Answer
Date: 01/30/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** ******Initial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with AWARD BEAUTY SCHOOL ***, I do not have a contract with FIRST FINANCIAL RESOUR, they did not provide me with the original contract as requestedBusiness Response
Date: 01/22/2025
Ms. ****** account was turned over to our collection agency back on 9/3/2024, we have contacted her numerous times by email, phone, and mail. The email address we have on file matches the address that is in our system so we can only assume that Ms. ***** received the emails and chose not to respond. Due to her lack of communication, we placed a derogatory **** on her credit report. On 1/20/2025, Ms. ***** contacted our agency requesting additional information regarding her account. During the conversation, she confirmed that the date of birth we have is correct, but the mailing address was incorrect. We will be sending her the requested documentation as soon as we receive if from our client. Thank you!Initial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt with first financial resour i do not have a contract with the collection agency . they did not provide me with original contract as requested.Business Response
Date: 01/07/2025
Ms. ******** account was turned over to our collection agency back on 9/3/2024. We have attempted to contact her numerous times by phone, email, and mail. She has never once responded to any of our collection efforts. Due to her lack of communication, we placed a derogatory **** on her credit report on 11/01/2024. We are more than happy to provide her with a breakdown of her balance as well as the signed agreement which states she is responsible for the balance. After she receives the documentation, we recommend that she contact our office at ************ so we can help her resolve this matter. Thank you!Customer Answer
Date: 01/07/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain ****essional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
This agency has never email me or send me a txt. If they have a **** of email sending to me please let them present it.
Otherwise the above statement from them is not correct so for they should be remove off my credit.
Business Response
Date: 01/07/2025
The email address that was provided to us by our client is **********************************************. None of our emails bounced back or were rejected. Thank you!Initial Complaint
Date:12/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with FFR **** I do not have a contract with FFR Collect LP, they did not provide me with the original contract as I requested.Business Response
Date: 12/23/2024
Ms. ****** account was turned over to our collection agency back on 7/20/2021. We have contacted her numerous times by phone and mail. On9/7/2021, we spoke with Ms. ***** she stated that she was aware the balance was outstanding and that she would need to call us back to discuss the matter further. She did not call us back until 11/3/2021. She confirmed again that she was aware she is responsible for the balance, she asked if we were able to reduce the balance but since we do not own the debt, we are unable to give a discount. We have contacted her many times since that conversation, but she does not respond. We are happy to help her resolve her account, but she must contact our agency at ************. Thank you!Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting pre recorded calls from different phone numbers claiming to be ffr, I do not receive any information and when I try to create some sort of account to see what theyre talking about it says Im not in the database, Im not aware of any outstanding debt and Im just wondering if these are fake phone callsBusiness Response
Date: 12/20/2024
After reviewing the information provided by Mr. ********* we have determined that we have been contact his phone in error. We have removed his phone number from our system. He will no longer receive calls from our agency. Thank you!Initial Complaint
Date:12/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/02/2024 I have been getting some automated voice recordings calling from various different phone numbers stating the call is from FFR asking for me to return the call. This is the only business I can find with this name. The recordings recieved are coming from several different phone numbers, no information is left on their message other than that they are a debt collector. There is no other information given and there is no reason for me to be receiving any calls from a business such as this. I have no other information about this company, have never recieved postal mail or any email from them regarding any matter and I am getting very upset with their continued random calls. My private information is being compromised in various data breaches in recent years and I am disgusted with these continued errors being made by various companies.Please take me off of any and all lists immediatly that you may be using to make your calls, it is a disturbing and harassing practice, STOP!Business Response
Date: 12/19/2024
Ms. *********** account was turned over to our collection agency on 11/06/2024 by our client. Our initial communication was sent on 11/07/2024 via mail to **************************************. Since the post office did not indicate that we had an incorrect address, we can only assume that Ms. ********* received the letter. Because we did not receive a response from her, we began to contact her by phone. Due to HIPAA and the sheer respect of consumers' privacy, we do not disclose any information in our messages. We recommend that Ms. ********* contact our agency at ************ so we can help her resolve her account. Thank you!Initial Complaint
Date:11/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every few days I receive a voicemail asking me to call them. I have never received a bill or a letter claiming I owe money. Remove my numberBusiness Response
Date: 11/07/2024
After reviewing the information provided in this complaint, we have determined that we were contacting Ms. ********* phone number in error. We are looking for a different individual. We have removed the phone number from our system so she will no longer receive calls from our organization. Thank you!
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