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Business Profile

Collections Agencies

FFR
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BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company just popped up on my credit report and I've not heard of this company before. There has never been a voicemail from them and I don't answer unknown numbers. As I've seen they had a strong precedent of doing this. I want them to immediately remove this from credit reporting on me as they clearly do not follow consumer protection laws. Also please note that frequently my post goes to other people as it is multiple box and gets placed in wrong slot. This attack on my credit report is unappreciated especially as it posts on Christmas Eve. They must be related to krampus.

    Business Response

    Date: 12/27/2022

    We have reviewed the consumer's complaint and disagree with his allegations. ************************ account was turned over to our collection agency on 4/26/18 by our client. Our initial collection attempts were done by mail and followed up with numerous phone calls. ******************** did not respond to any of our collection efforts. Due to his lack of response, we reported the account to the credit bureaus on 6/30/18 and have been updated the **** on a monthly basis since then. We would like to help ******************** get this account resolved as soon as possible, he can contact ********** at ************.

    Customer Answer

    Date: 01/04/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ****

     

     

  • Initial Complaint

    Date:08/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FFR is trying to collect a debt twice. They came after me two years ago on a fraudulent chiropractic bill. I tried to explain to them the first time that the bill was over charging for services that I wasn't informed of. Well, this really turned into a mess. FFR ruined my prefect credit score and couldn't care less who got burned. As long as they got there money. Now their trying again. Going to file a claim with many state agency.

    Business Response

    Date: 09/06/2022

    Hello **************,

     

    First and foremost, I would like to let you know that we are not trying to collect the same debt twice, your one and only account continues to remain open with our agency as the balance is still outstanding. This account came over to us in December 2019, you contacted our office on 2/3/2020 asking if we could offer you a settlement on the balance, since we have no ownership to the account we were unable to do so and offered you other payment options. You did not mention that you were disputing the validity of the account. You stated that you would rather contact our client. On 3/3/2020, our client sent you a detailed invoice showing what the balance was for. After our client did not hear from you again, we continued to reach out to find out what your intentions were for the balance. We are more than happy to work with you to get this account resolved and your credit back in good standing. Please feel free to contact us at ************.

     

    Thank you!

     

    FFR, Inc. 

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