Complaints
Customer Complaints Summary
- 73 total complaints in the last 3 years.
- 42 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This collections agency continues to call me off and on, and never explains who they're trying to contact or why in voicemails. I've contacted my bank multiple times this year, as well as my last couple of doctors offices, places I've rented from, universities, etc. and I have no outstanding debts. I have one bank I work with, and they've looked at my credit reports and banking details and haven't found any calls for collections.
Business Response
Date: 09/20/2024
After reviewing the information that was provided on this complaint, we have determined that we have been calling Mr. ******** in error, the individual we are looking for is not Mr. ********* We have removed his phone number from our system and will not be contacting him again. If there are any questions, please call us at ************* Thank you!Initial Complaint
Date:09/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving multiple calls and voice messages. I currently do not own anything to anyone. I have no idea why I am being harassed. No information is provided other than the same robocall. This is very frustrating. Blocking their number does nothing. As they will continue to call using other numbers.Business Response
Date: 09/18/2024
After comparing the information provided in this complaint with the information in our system, we have determined that the individual we are looking for is not **************. We have removed his phone number from our system so he will not receive any other calls from our agency. If there are any questions, please contact us at ************. Thank you!Customer Answer
Date: 09/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
Date:09/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** from FFR calls multiple times per week about a debt collection. The voicemail the company leaves is a generic recording and comes from several different numbers. I am up to date with all my payments so not sure why they are calling. This company is infuriating!Business Response
Date: 09/13/2024
After reviewing the information provided on this complaint, it has been determined that the individual we are looking for is not Ms. ***** We have removed her phone number from our system. Please contact us at ************ if you have any questions or concerns. Thank you!Initial Complaint
Date:09/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls all the time. I tried to block the number but they always have another number. I am not in debt with any company. I am in the us for 11 months. Please, stop calling me. My name is ***** and you are looking for another person or it is just a lot of annoying and inconvenient calls. You call me when I am working. This is not right!Business Response
Date: 09/12/2024
After reviewing the information provided in this complaint, we have determined that the individual we are looking for is not associated with the phone number given by Ms. ********* We have removed the phone number from our system so no further calls will be made. If you have any questions or concerns, please contact our agency at ************* Thank you!Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear FIRST FINANCIAL RESOURCE *********** am writing to formally dispute and request the removal of an alleged debt from my credit report, which I believe to be fraudulent. I have no knowledge of this account and have never entered into any contractual obligations with your company or the original creditor.The reporting inaccuracies concerning this account violate both **** and ***** regulations. To resolve this matter expeditiously, I require the following documentation:1. Evidence of your authorization under 15 USC 1692(e) and 15 USC 1692(f) for handling this matter.2. Legal basis for the collection of this debt.3. Proof of your authorization to operate in my state.4. Evidence of the alleged debt, including any contracts or agreements bearing my signature.5. Complete account history, inclusive of all collection-related charges.I am formally filing a complaint citing violations of my consumer rights under the **** and *****. Pursuant to 15 U.S.C. 602(a), I demand immediate cessation of all communication and collection activities related to this account. Furthermore, per 15 U.S.C. 604(a)(2), no account can be furnished without my written instructions.Your actions have infringed upon my rights under several sections of the ******* 1692d: Harassment or abuse in connection with debt collection.* 1692e: Use of false, deceptive, or misleading representations.* 1692g(b): Failure to properly disclose my rights.* 1692f: Use of unfair or unconscionable means to collect a debt.I request the immediate deletion of this disputed account from all credit reporting agencies due to its unrecognized status and the absence of contractual obligations. Your prompt attention to this matter is appreciated. Failure to comply may result in further legal action to protect my rights and interests.Business Response
Date: 09/12/2024
Mr. ****** account was turned over to our collection agency on 3/5/2024, we have contacted him numerous times by mail, phone, and email. On 6/26/2024, we spoke with Mr. ****** he confirmed that he did receive services from our client and that he thought the balance should have been covered by his insurance. We advised him to contact his insurance if he feels they are responsible to pay on his behalf. We provided him with a detailed invoice showing that amount that our client deems him responsible for paying. We have not received a response since sending him the documentation. We are happy to help Mr. ***** resolve his account, he needs to contact our agency at ************. Thank you!Initial Complaint
Date:09/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been getting calls and voicemails from many different numbers claiming to be from FFR and asking me to call them back. I have no reason for them to be contacting me and I block the number each time, but they have new phone numbers that they keep calling me. Please stop spamming me and take me off whatever list that you haveBusiness Response
Date: 09/09/2024
After reviewing the information provided on this complaint alongside the information in our system, we have determined that the phone number we were calling is not for the individual we intended on contacting. We have removed ****************** phone number and will not be contacting her again. If there any questions or concerns, please contact our agency at ************. Thank you!Customer Answer
Date: 09/09/2024
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
Date:08/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for a debt with First Financial Resource. I do not have a contract with First Financial Resource. I was not provided with a contract from First Financial Resource.Business Response
Date: 08/28/2024
First Financial Resources, *** is a third-party debt collection agency, we work on behalf of businesses to help them collect their past due balances. We do not have contracts with consumers. ********************** has two accounts with our agency, one came to us on 8/21/2019 and the other on 3/1/2024. We spoke with ********************** on 7/17/2024, she requested that we do not contact her by phone any further and would prefer to communicate via mail, we have complied with her request. We are happy to help her resolve her accounts but she needs to contact our agency at ************. Thank you!Customer Answer
Date: 08/28/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The response ADMITS that the company/business has NO Contract with me, AND that they are purely a Collection Agency. I have No Obligation or Liability with the company/business, and the posting on my personal credit report by this company/business is not legitimate.
I continue to demand that this post be removed from my credit report.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 08/29/2024
********************** received services from our clients which were not paid. The contract she has is between herself and our clients. We are more than happy to remove the **** from her credit report once the accounts are resolved.Customer Answer
Date: 09/04/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Again - The business listing is not a liability to me as I do not have a contract with that company. I do not owe anything to FFR. This **** should be removed as I am not liable to FFR for anything.
FFR has not proven that I owe FFR and this is a Fraudulent Report that should be immediately removed from my credit report.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:08/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt with TOWN OF ORANGE AMBULANCE, I do not have a contract with First Financial Resources.When I requested a copy of he original contract they did not provide it.Customer Answer
Date: 08/20/2024
See AttachmentBusiness Response
Date: 08/28/2024
****************** account was turned over to our collection agency on 12/5/2023. The demographic information she provided with this complaint is the same information we have in our system which was provided to us by our client. We have contacted ************** both by phone and mail numerous times but she has never responded to any of our collection attempts. Due to her lack of communication with our agency, we placed a derogatory **** on her credit report on 3/1/2024. We will be mailing a detailed invoice to her address. We advise that after she reviews the document, she should contact our office at ************ so we can help her resolve her account. Thank you!Initial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving robo calls from "***** at FFR" several times per week for months now. I have no debts in collection and have never had any interactions with this company. I have blocked the number and the calls go straight to voicemail - "*****" always leaves the same message asking me to call back a ***** number. The calls come from a 917 area code (as is my phone number). It's too much. Please cease contact!Business Response
Date: 09/04/2024
After reviewing the information provided in this complaint, we have determined that the phone number we have in our system is not for the individual we are looking for. We have removed ******************** phone number and will not contact her again. Thank you!Initial Complaint
Date:08/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company, FFR, calls me multiple times per week, regarding debt collection. I currently am not in debt collection and have no idea why they call. It's always the same recording - some woman named ***** stating that they're from FFR. I've been receiving calls 3-6 times per week from phone numbers originating from the *********** and ******** since June 2024. I want them to stop.Business Response
Date: 08/19/2024
After reviewing our records, we have determined that *******'s phone number was provided to us in error. We have no affiliation with *******, we were looking for someone else. The phone number ******* provided has been removed from our system and no other calls will be made. If there are any questions, please contact us at ************. Thank you!Customer Answer
Date: 08/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.