Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a debt collecting business that sent me the wrong debt. I unknowingly paid someone elses debt, not my own. If I did not call to check when noticed all the information was wrong, I would not have known and my credit would have gotten worse. I did end up paying my own debt as well. Luckily I had the money to afford both debts. They have issued a refund for the incorrect charge.I have the personal information of the person whose bill I paid. I am now anxious and worried thinking about who may have my information.

  

  Business Response

  Date: 10/24/2023

  ************************ account was entered into our system on 10/10/2023. When the account file was uploaded into our system there was an error which caused a few accounts to have incorrect information. This issue has been rectified and we have put measures in place to ensure this never happens again. Also when ******************** went to our payment portal, consumers must enter their first name, last name, and date of birth to verify their identity and connect them to the correct account. We are working with our software company because the only piece of ************************ information that was on the wrong account was her email address so when she logged into the payment portal it should have connected her to her own account. ******************** contacted our agency minutes after making her payment, we identified the problem, and issued her a refund immediately. We made ******************** aware that the account would never appear on her credit since she had paid the balance in full. We feel that this matter has been resolved with the procedures we have put in place and issuing ******************** the refund. Thank you!  

  Customer Answer

  Date: 10/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Clear Choice MD at ************************************************************* I was then told I needed to go to the ********************** located at:****************************************************************************************** (1.8 miles away/ 4minutes)They stated that I had to take an ambulance to the hospital , meanwhile I had just driven a lot further to get to Clear Choice with no issues. I do not have a contract with First Financial Resources **** and they did not supply me with the original contract as requested.

  

  Business Response

  Date: 09/21/2023

  ******************************** account came over to ********** back on 6/20/2023, we have sent him many notices and contacted him by phone numerous times but he never responded to **. Since he has never responded to us that means that he has never requested any documentation from us. We will be mailing him a detailed invoice to the address he provided so he can see what the balance is for. We suggest that he contact his insurance to get this resolved. We are happy to help him resolve his account and he can contact ********** at ************. Thank you!

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***************** service **** I do not have a contract with first financial resources, They did not provide me with the original contract as I requested multiple times.

  

  Business Response

  Date: 08/29/2023

  ******************** account was turned over to our collection agency on 12/11/2019. We reached out to him numerous times by phone and mail but he did not response. Due to his lack of communication, we placed a derogatory **** on his credit report on 03/08/2020. On 8/5/21, **************** contacted our agency saying that he felt that his insurance should have paid the balance in full. We made him aware that it was past the filing limit but he could contact his insurance to see if there is anything that could be done. We were informed by our client that it was too late to submit to insurance so **************** would have to pay out of pocket. We called **************** on 8/6/2021 to inform him of the new information we had received. We advised us that he would not be paying the balance and hung up the phone. We also spoke with **************** on 4/18/2023, where he stated that he felt that his insurance should have paid the balance. He asked that we mail him a statement to his address which we did. Our most recent conversation with **************** was on 8/11/23, this time he requested that we send him a detailed statement for his balance. We have requested the documentation from our client and will mail it to **************** when we receive it. If he has any questions in the mean time he can contact us at ************. Thank you!

  Customer Answer

  Date: 08/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Youve had the wrong Address. I Called and corrected the Address and  requested validation of debt 4 months ago and never received a thing. Called about a month ago and requested it again. If you do not provide validation of debt this needs to be removed.I will follow up with the *** for the violations.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 08/29/2023

  As stated previously the only request for validation we have received was on 8/11/2023. We received the documentation from our Client today and will be putting a copy in tomorrow's ************. Once you receive the documentation please contact us at ************ so we can help you resolve this account. Thank you!

  Customer Answer

  Date: 08/30/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I requested it in April they claim I never did. They said the only time I requested was this month. They did say I called in April just never requested it, then I asked the rude person over the phone what was the summary of the call this month and she said quote I never received it but would like to request validation of debt. Its very contradictive that I would call and say I never received something I never asked for. This company violates FDCPA and HIPPA. I have the recording  of the phone call of me asking for validation of debt in April and not receiving it within ************************************ this matter. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:08/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with ***********************************. I do not have a contract with First Financial Resources, Inc. (FFR) . They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 08/28/2023

  Ms. ***********'s account was turned over to our collection agency back on 1/30/23. We have tried contacting Ms. Kowatanakun numerous times by mail and phone. Since we did not received any response to our outgoing collection attempts we placed a derogatory **** on her credit report on 5/1/23. We will be mailing a detailed invoices to the address on file so Ms. Kowatanakun can see what the balance is for. Once she receives the documentation we are happy to help her resolve the account. Thank you!

• Initial Complaint

  Date:08/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Falcon Ambulance. I do not have any kind of communication received from my collector or debtor about the charges. I did not signed or communication received from collection agency.

  

  Business Response

  Date: 08/24/2023

  **************** account was turned over to our collection agency back on 12/22/2021. We have made many attempts over the years to contact ************ both by phone and mail to resolve this account. ************ did not respond to any of our efforts. Due to the lack of response, we placed a derogatory **** on his credit report on 4/23/2022. We are willing to remove our **** from **************** credit report once the account is resolved. Please contact us at ************. Thank you! 

   

  Customer Answer

  Date: 08/24/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As per report the account opened on Dec 2021. So far I have not receive any type of communication on my mailing address from original party and collection agency. I tried communicate with the collection party to get grasp over amount which does not pertain to me but I never got any type of communication by them. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 08/29/2023

  A detailed invoice was mailed to ************ on 8/25/2023. We mailed it to the address: *****************************************************************. Once you receive the documentation please contact our office at ************ so we can help you resolve this account. Thank you!

• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with first financial resources. I dont not have a contract with the collection agency first financial resources. They did not provide me the original contract I requested.

  

  Business Response

  Date: 08/16/2023

  ****************** account was turned over to our collection agency back on 3/2/21. We have contacted ************** numerous times but did not receive a response from her. We placed a **** on her credit report on 9/16/22. The first communication we had with ************** was on 1/10/23, where she stated that her insurance should have paid the balance. We advised her to contact her insurance. We have spoken with her numerous times since then explaining that she needs work with insurance if she feels she should not be responsible for the balance. The most recent conversation was on 8/14/23, where she asked that we sent her a detailed invoice for the balance. We mailed it to the address she provided on 8/15/23. We are happy to help her get the account resolved but she needs to work with the insurance first.

  Customer Answer

  Date: 08/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  I, ***********************, am not liable for this debt with First Finical Resources . I do not have a contract with First Financial Resources collection agency to pay such alleged debt.  I have not been provided proof of contract of agreed payment of alleged debt which I requested. I am seeking proof this debt has been throughly reviewed by a legal attorney for verification of accuracy. If no evidence of legal review and evidence of contract with First Financial Resources should be provided I demand correction to my credit report and this account be removed from my credit report.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Yasmin

   

   

  

  Business Response

  Date: 08/17/2023

  **************, we are a debt collection agency who works on behalf of companies that have past due balances which need to be collected. You would not have a contract with us because you are not a business. With regards to your account, we have mailed the requested documentation to your address: ***************************************************************************** on August 15th. You should receive it in your mail in a few days. We are more than happy to update your credit report once you resolve the account. If you have any questions you can contact us at ************. Thank you!

  Customer Answer

  Date: 08/21/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  this account is involved in litigation. 

  should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Yasmin

   

   

• Initial Complaint

  Date:07/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************************* I *** not have a contract with First Financial Resources, They did not provide me with the original contract as I requested

  Customer Answer

  Date: 07/10/2023

  I may have selected the wrong company. The correct address and company is 

  First Financial Resources

  495 ******************** **********, ** 01701

  

  Business Response

  Date: 07/11/2023

  ****************** account was turned over to our collection agency back in August of 2018. We tried to contact ************** by phone and mail but never received a response. Due to the lack of communication we placed a derogatory **** on his credit report back on 10/3/2018 and have been updating it on a monthly basis. We have ****************** name, date of birth, social, address and phone number on file, they were all provided to us by our client Mohawk Ambulance. If ************** is requesting validation of this debt we are more than happy to provide it to him. If he has any questions he can contact ********** at ************ as we would like to help him resolve this matter. 

  Customer Answer

  Date: 07/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:05/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******************* TFC and do not have a contract with First Financial Resources. They do not provide me with the original application like I asked.

  Customer Answer

  Date: 05/22/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 05/24/2023

  ******************** account was entered into our system on 10/11/21, we have tried to contact her by phone and mail on numerous occasions but she never responded to **. Due to her lack of response we place a **** on her credit report on 3/30/22 and the **** has been updated on a monthly basis. We are more than happy to help her get this account resolved. She can contact us at ************. Thank you!

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving multiple calls from this company and no voicemail is left or contact information. i would like to know the name of the company seeking funds from me. I have no knowledge of what is the origin of this so called billed. They have not sent any documentation or left me any information that I can follow up on.

  

  Business Response

  Date: 04/03/2023

  After reviewing ********************** account, we have sent ****************** multiple notices explaining what the account is regarding since the account was turned over to ** back in April 2022. As she mentioned we have contacted her by phone numerous times. When we contact consumers, we do leave a message and advise them to contact us at ************. Also since receiving this complaint we have contacted ****************** by phone at the phone number she provided, have left messages, and she does not call us back. We are more than happy to help ****************** resolve her account but we can not disclose any information until we speak with her.   

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent checks to the original company I owe that they sometimes cash and sometimes don't. This was for an ambulance ride when I was passed out on my bathroom floor and was not able to say yes or no to transport reasonably. I have not received a bill in almost 5 months and the balance was never seems to go down the few times before that I received a bill. I got ONE bill from a collection agency and every attempt to reach them by email has failed...the email address on their website is undeliverable. I have debilitating anxiety over the phone and cannot deal with a debt collector via phone. I do not believe this account should have gone into collections as I send checks....it is NOT my fault they are not being cashed. These people take you when you are delirious, charge you astronomical prices than take payments only when they decide they want to. I spent years building my credit back up and both these companies are refusing to.communivate or work with me in any capacity besides pay me the whole amount.

  

  Business Response

  Date: 12/30/2022

  We have reviewed this account. It was entered into our system on 8/2/22. Since then we have sent ****************** a hand full of collection notices and tried to contact her numerous times by phone but did not receive a response from her. After months of trying to contact her, we received an email from her on 11/18/22 where she wrote that she was unable to pay the balance off in full but can afford small payments. We tried to contact her by phone to set up payment arrangements but she did not answer. We are more than happy to help her get her account resolved so we can update her credit report. Please feel free to contact ********** at ************ or you can set up a payment plan through our virtual agent. Thank you!

  Customer Answer

  Date: 12/30/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
     am unable to answer phone calls due to my anxiety and I did let you know that in a hand written letter when I sent the $500 insurance check to you once I received it. I had no idea anyone was trying to contact me by phone through this company nor could I have answered due to my anxiety even I'd they called. I never got any messages nor did I ever receive another bill from them after the initial one. I believe that they are just trying to destroy my credit at this point because I am unable to speak with them on the phone.
  Regards,

  Crystal

   

   

  

  Business Response

  Date: 01/10/2023

  ******************, we sympathize with your inability to contact ********** by phone to resolve your account therefore you can email our office at *************************************** We are more than happy to work with you to resolve your account. Thank you!  

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  I have on multiple occasions attempted to reach out to you via email but it comes back as undeliverable, that is the email address I used which is also on your website. It is NOT a valid email address.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Crystal