Reviews

This profile includes reviews for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bose Corporation has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  1800 Military Rd Niagara Falls, NY 14304

• 

  Bose Factory Store

  1025 Hess Dr Avondale Estates, GA 30002

• 

  Bose Corporation - ElectroForce Systems Group

  10250 Valley View Rd Ste 113 Eden Prairie, MN 55344

• 

  Bose

  2200 Petaluma Blvd N Ste 530 Petaluma, CA 94952

Review Details

• Review fromLuz G

  Date: 06/17/2025

  1 star
  Their website doesnt show you that their products are out of stock. So you place the order and then a day or two later they email you telling you your order is delayed. Thats it. No information. So you reach out for information and then they tell you its out of stock. So you try to ask for another color instead and they tell you that your order has moved further along so they cant do that. They tell you that it ships in 4 to 7 business days. This is a lie. After a week of radio silence, you reach out cancel the order because you realize that youve been had. They tell you they cannot cancel your order because its moved further along. The product, however, is still out of stock. They dont know when it will be back in stock. They tell you to check back in 2 weeks for a stock update and yet, somehow, your order has moved further along. So now your money is in limbo for who knows how long. Two weeks? Two months? 6 months? Who knows? Not the agents at ****. Absolutely garbage service from such a reputable company.

• Review fromBrad O

  Date: 06/12/2025

  1 star
  Three days after purchasing earbuds, I contacted Bose to check the status of my order and was told it was being processed. I already knew this because thats immediately what it showed upon completing the purchase transaction! So no help! A day later, 4th day, I get an email saying the headphones are out of stock and they are working diligently to fulfill my order at the highest priority. Total ******** really. How is it that the manufacturer is out of stock, but ******, ****** and Best Buy have them in stock at the same price?!?! ***? Im not able to cancel the transaction won my credit card because it is pending. Next time I will just order from ****** or go down the street a mile or so. Shipping delays such as this dont happen in todays world- most places anyway

• Review fromAllison C

  Date: 04/15/2025

  1 star
  Bose QC earbuds appear to have planned obsolescence after about 2 years, which I learned after mine suddenly had an "internal fault" at that time. I contacted support, did all the trouble-shooting, and they said they are not repairable, but offered me a new pair to PURCHASE at a discount. They were unable and uninterested in helping to identify the cause of the issue. I looked around online and found that MANY MANY people with these earbuds had the exact same fault and Bose response after the EXACT same amount of time. I strongly suspect Bose of designing these for planned obsolescence on a predictable timeline. These are $300 earbuds, and they were less reliable than the $20 pair I bought on ******. DO NOT WASTE YOUR MONEY ON EXPENSIVE **** PRODUCTS! Their quality may have been good at one time, but now they are worse than products that cost ***** times less!

• Review fromSteve S

  Date: 04/06/2025

  1 star
  A Word of Caution About ****'s Trade-Up Program I wanted to share my experience with Boses trade-up program as a warning to others who may be considering it. I traded in my NC 700 Bluetooth Headphones, which were in near-mint condition and included all original packaging, carefully resealed. In return, I ordered the ** Ultra Bluetooth Earbuds, which were on sale at the time for about $200 plus tax. During the trade-up process on their website, I provided my payment information and assumedbased on how the program was presentedthat the value of my trade-in would be assessed and credited toward the purchase afterward. However, after receiving the new earbuds and noticing no adjustment to my total, I contacted Bose support. I was informed that the trade-in credit is applied automatically during checkout, with no review of the condition of the item you send in. In my case, this meant I essentially gave away my high-quality headphones and paid full price for the new ones, just as I would have without the trade-inonly with extra steps and no actual benefit. I found this process extremely misleading and, frankly, it felt like a bait-and-switch. I wont be using their trade-up program again and strongly advise others to be cautious before doing so.

• Review fromDavid B.

  Date: 04/04/2025

  4 stars
  I sent a Bose Soundwave in for repair in January of this year. I followed up several times to find out the status of the repair. On more than one occasion, I was asked to give them 72 hours to escalate the order. Finally after contacting the Global Escalations Team and speaking with ****, my Soundwave system was shipped. The Global Escalation Team was extremely courteous and returned my repaired unit at no charge to me. The road was long and a bit frustrating, but in the end, my unit is back and working well.

• Review fromSamille P

  Date: 04/01/2025

  1 star
  I returned a $400 Bose Portable speaker to be repaired. It would not charge at all. Bose acknowledged receipt of the speaker on 10/15/24. My speaker has not yet been repaired nor returneed. I have reached out to the company on "chat" and by phone numerous times only to be told the problem is being escalated. I still do not have my speaker back after 5 1/2 months. I'm giving a rating of one star only because I have to select a rating, but I'd give NO stars for service.

• Review fromFranklin P

  Date: 03/30/2025

  5 stars
  I had the pleasure of dealing one of the Bose customer service **** in the technical department. His name was ****** and hes out of *******. This guy was incredible. Im not that tech savvy, but he took the time and walked me through whatever I needed to do he was such a good guy. I told him I ran a customer service department of 1500 people if I had people like him Id only need 750. Please recognize ****** for the great job that he did for you people

• Review fromSHAWN M

  Date: 03/26/2025

  5 stars
  I've had a great experience with Bose over the years, and I wanted to share my journey. I think only people who have issues tend to write reviews, so Im here to change that. I lead an active lifestyle, so I use my earbuds constantly. Before my QuietComforts, I had the Soundsport, which I loved until the battery life deteriorated. When I reached out to Bose, I was a few months past the warranty. The representative walked me through resetting the earbuds and suggested I try them for a day. Unfortunately, there was no improvement, so when I called back, they offered a replacement. They sent me a *** label, and within a few days, I received a brand new pair.A year later, my wife bought me the QuietComforts, and I had them for almost two years until I started hearing feedback noise in my left ear. I contacted Bose, and they had me reset the settings. After trying it for a few days with no improvement, I called again. I mentioned that while I would understand if the battery was wearing out, having sound quality issues was disappointing. They quickly offered a replacement, and today, I received the QuietComfort ******** add to this, I've had the Bose 321 home system for over 15 years, and the sound quality is still flawless. Ive been consistently impressed with **** products and customer service. I will definitely continue to buy with confidence.

• Review fromGittel C

  Date: 03/09/2025

  1 star
  I have been a **** customer for twenty years and never had such a terrible experience. I purchased refurbished headphones costing around $300. Received them and they would not connect and did not work at all. Representative said to send them back and they would send me a new pair. I sent them back in the mail but somehow they got lost in the mail and they never received them. So I am out my $, and the item (which didnt work anyway) and they outright refused to do anything at all-not refund, send another pair of headphones or compensate or solve in any way at all. Will never do business with bose ever again!

• Review fromEileen K

  Date: 02/13/2025

  1 star
  Id give their customer service no stars if it was possible. How many times can you ask a customer service to send you a return label. They say they will do it and never do. The worst customer service *** ever had.