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Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bose Corporation has 21 locations, listed below.

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    Customer Review Ratings

    1.26

    Average of 87 Customer Reviews

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    Review Details

    • Nikki D

      Date: 01/13/2025

      Terrible customer service so far 6+ and sadly rude costumer representative on chat. Super upsetting for what I thought was a reputable company

    • Bruce

      Date: 01/03/2025

      Waited 30 min only to get a associate that I couldn't understand and could not help me at all. Dont waste your time for nothing.

    • Ronald B

      Date: 01/02/2025

      Highly-end and premium-priced Bose Quiet Comfort Ear Buds stability band lost and there is no replacement inventory in all of ******! The advisor recommends going to ****** to buy replacement parts. That 'likely' won't work as ****** does not operate in ******. I'm to call back in 10 days. Wonderful.

    • Michael W

      Date: 12/30/2024

      This company **** had sent out recalls about thier Subwoofer that can catch your home on fire!!!Now I had sent my Subwoofer into Bose. They sent my Subwoofer back to me. My Subwoofer was not fixe like I was told it would be!! I Called Bose about my Subwoofer again and they hung up on me and no one never did call me back!! I have called them today and and I ask for a manager. I called today for the 2 time and I was given the run around!Bose is not taking care of thier customers like they say they do!! I want to fill a complaint against thier company!! I will be reaching back out to 4,8,11,*************.

    • Andre G

      Date: 12/24/2024

      I am writing to bring to your attention an issue I encountered regarding my recent online order for headphones placed on December 3rd, 2024. The delivery, which was scheduled to be handled by ***, faced an unexpected delay that resulted in a missed delivery date. Unfortunately, as I am a soldier preparing for deployment, I was unable to wait for the arrival of the ************* light of this situation, I decided to purchase the headphones at a local Best Buy store. Upon consulting with customer service, I was advised to refuse the package upon its delivery so that it could be returned to the sender. I was informed that I would receive a refund within ten business days.Having followed the necessary steps, I returned the headphones on December 4th and have since contacted customer service twice to inquire about the status of my refund. However, as of today, December 24th, I have yet to see this refund reflected in my account. I would appreciate any assistance you could provide in resolving this matter, as it has been some time since the return was initiated and I am concerned about the status of my refund.

    • Ken R

      Date: 12/15/2024

      This Cloud stuff needs to end! I am on my second high end sound bar made by Bose you shouldn't need to be logged in to control the device with a phone app! And when It gets a update the sound bar disconnects from the source! I have it either switch to BT with the App and back or TV or find the physical remote and hope it plays nice with the TV ! This is not only with ** OLEDs but also *******, and Visio TVs so.its not the TVs but Bose dropping the ball on its products. This is the last **** product I will buy or recommend. I've been a Bose Customer since the Original 901 series speakers, what they are selling now is absolutely junk and Data collection on its customers. Good bye Bose I've had enough.

    • Steven M

      Date: 12/10/2024

      ******** customer service!!! How can you seriously expect me to wait 4 weeks for a replacement pair of ear buds that are faulty from the box?!?! My credit card wasnt faulty when you took the $300 for them!! Nothing but frustration dealing with them!!

    • James O

      Date: 12/09/2024

      I had an issue that I tried to resolve myself over two days. The Bose customer service technician I spoke to on the phone was awesome! Very patient and spoke slowly so I could follow along with his suggestions on what to do next. The experience was 100% perfect. **** could teach other companies how to do customer service. In the end my problem was resolved on my 2 smart speakers. Thank you Bose and the technician that handled my problem.

    • Richard O

      Date: 12/04/2024

      I have returned my item for a refund and they have refused to issue a refund. It has been 2 months and 3 customer service chats. I have all records of customer service stating they are issuing the refund just wait 10 business days. My next step is legal action.

    • Alyson S

      Date: 11/29/2024

      Bose baited me into trading in my pair of 2020 in ear earbuds for a discount on a brand new pair of headphones. I did this, ordered the quiet comfort ultra headphones for $299 and my order shipped on Nov 14. Nov 29 rolls around and they are selling the same headphones for $299. Not only did I give up a perfectly good pair of headphones for trade in but I essentially got NOTHING IN RETURN. Contacted customer service and they couldn't offer me anything. Glad I gave them a pair of headphones that were in NEW condition that they'll likely resell for me to get absolutely no benefit. Deceptive marketing and fake sale prices...looks like a class action case in the works! STAY FAR FAR AWAY FROM BOSE!!!!!!!!

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