Complaints

This profile includes complaints for Staples, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Staples, Inc. has 1666 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Staples, Inc.

  500 Staples Dr Framingham, MA 01702-4478

• 

  Staples, Inc.

  275 Washington St Attleboro, MA 02703-5517

• 

  Staples, Inc.

  335 Washington St Woburn, MA 01801-2115

• 

  Staples, Inc.

  551 N Main St Providence, RI 02904-5722

• 

  Staples, Inc.

  465 Tuckahoe Rd Yonkers, NY 10710-5707

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8th, I ordered checks for my business to be printed by Staples. No tracking number was given. No approximate delivery date was given. As of 6/30, I have still not received the checks. I contacted Staples regarding this order on the 12th, 17th, 28th. The week of the 12th, I also called the number to Staples from their website to try to verify this was not fraud and they were able to see the order and claimed I would receive it by the 23rd. On the 28th, the agent wrote they would reprint and send the checks out Next Day Air. Nothing was received on the 29th. The treatment of our checking information is irresponsible, concerning and just bad business. Now it is possible I have checkbooks floating around out there for anyone to commit fraud with if they truly did send it without any tracking information. I demand a full refund and for Staples to offer tracking information on all checks ordered. This should be sent automatically and not require follow up.

  

  Business Response

  Date: 07/06/2023

  Staples apologizes for any inconvenience. We have contacted the customer to verify her address and we will have another shipment of checks sent to her.

  Customer Answer

  Date: 07/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  Staples needs to produce the address(es) where they claimed to have mailed our business checks to. I need to know if there are 200 of our blank checks with our account numbers floating around out there. Or, Staples needs to own up to the fact that they never even bothered to mail this order and are conducting fraudulent business. The tracking number they provided for the 2nd mailing is without address nor zip code of delivery so is invalid. It would not be accepted in a court of law. For the first mailing, I require the order they have on file. I will confirm my address only after they produce this. I also require for them to offer tracking shipping to all customers and require confirmation that this will be done. They clearly are capable of mailing with tracking info and should make that available to customers as what they are handling is sensitive banking information. 

  Regards,

  ****

   

   

  

  Business Response

  Date: 07/13/2023

  Staples apologizes for any inconvenience. Staples's Response remains the same.

  Customer Answer

  Date: 07/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  where is my refund?
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:06/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a case of tissues online from Staples. When they arrived they were all smashed, cheap and so thin you could see through them. I called customer service to get a return lable and they are refusing to send me a return label. They are telling me I need to return to a store. The closest store to me in 30 minutes away. Why would I waste gas and mileage on my car to return a damaged item. Order #**********. I want a return label sent to me via email and I want a refund.

  

  Business Response

  Date: 07/06/2023

  We understand your concerns with the return of the product. We reserve the right to request the return be brought in to the nearest Staples store as we discussed. We appreciate you taking the time to discuss your concern.

  Customer Answer

  Date: 07/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  I do not accept this response. Why should I have to drive 30 minutes to the nearest Staples store to return a damaged item. I have filed a dispute with my credit card company to receive my refund. 
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Brayden

   

   

  

  Business Response

  Date: 07/17/2023

  We understand your concerns with the return of the product. We reserve the right to request the return be brought in to the nearest Staples store as we discussed. We appreciate you taking the time to discuss your concern.

  Customer Answer

  Date: 07/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  I am not accepting this as a solution. The consumer shouldnt have to drive 25 minutes to a store for a return when it clearly states no hassle free returns. Also, you are requiring me to return the item to a store when I received a damaged order. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Brayden

   

   

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained an ipostal account of which my mail goes to a box at staples *************************************************** ***** #****. I have had the box for almost two months and ever since I have had the box mail has been coming up missing they were informed and put on notice that mail theft is a federal offense. There has been 3 pieces of mail that has come up missing the managers has done nothing about it. When I ask for corporate they refuse to give out the numbers they are very rude and said they dont care about the mail. They are providing a service and not rendering the appropriate business. I need due process in this matter mail should not be three weeks behind I have been notified by the agencies that sent mail to me that the mail should of reached me by now on all three pieces of mail. These are important documents with my information on it and staples should have these items in there possession I need recourse on this matter

  

  Business Response

  Date: 07/06/2023

  Staples apologizes for the inconvenience we may have caused the customer. We have communicated with the customer and partnered with the store regarding customers concerns. We are still working with the cust and with the store to make sure **** concerns are addressed.

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  very bad experience at YOUR north hollywood, ** location of Staples!i went today on 06-19-2023 with my Professional Organizer to Staples to buy 2 pieces of furniture since i am currently downsizing and getting rid of a lot of junk.WE found a thin desk for about $129.00 in your store and decided to get it.i was willing to pay for shipping or to take advantage of the free delivery, but your store manager, ****** said it would NOT qualify and so WE had to carefully put it in my Professional Organizer's trunk of her car in which the TOP piece of the ***** had to be separately removed by your manager from the body of the item in order to fit in the car and i am very worried about the glass because my Professional Organizer had to take it to her place first since she is a Professional Organizer and she would be coming back to MY place on a different date with that item to put everything together and in its' place, but the **** remains for the POOR SERVICE RECEIVED IN THE STORE!moving right along: there was another item in your store which was a beautiful shelf unit which i decided to buy as well!amazing that it said you can get 25% off but YOU have to buy a chair to go with it so i could NOT qualify for it, but still chose to buy the item.when i went to pay i had to use my 2 gift cards which almost did NOT work because i believe they were replaced since the OLD numbers did NOT work, but the new numbers eventually worked with the 2 gift cards totalled $150.00 and i paid out the difference.it gets worst: YOUR manager offered ME a louzy $20.00 off for My Inconvenience, but then he says that he can NOT give ME the credit to my credit card, but that I must purchase something at a later date to qualify which is complete B.S. and Nonsense!It still GETS worst than this: after WE left the store, after I paid out around $427.00 dollars on my credit card, i get an email from Staples about Four (4) Hours Later telling Me now that the shelf item in the store is NOT available and they are giving ME a refund (behind my back). that is ************! when i was in the **** store, why could they NOT tell me that rather than wasting My time? and how do you expect ME to get the full refund when i used my $150.00 dollars in gift cards (WHICH i know long have in my possession), PLUS spent additional MONEY out of pocket on my credit card? hello? YOU are just so SMART! what is amazing: is that YOU have the shelf item in your store that You Could Have Still Sold to ME, but refused! but YOU sure did sell me the other item in the store since YOU had Nothing ********* Available and still have ME pay out full price for the desk used in your store Display! IF THIS HORRIFYING SITUATION IS NOT GOING TO BE SOLVED IN A PROFESSIONAL TIMELY MANNER, then i will have to write negative reviews about this experience on to ************ which includes: ****** maps, ****************** instagram, sitejabber, ripoffreport and the better business bureau enough is enough of CUSTOMER, DISGUSTING ABUSE! if you wish to contact ME directly in order to discuss my letter of Very Serious Complaint in further detail, then please call me at: voice/messages/text: **************. you may also email ME back at: ************************** or **************************** i am more than looking forward to hearing back from YOU with a Positive Response some time in the very near future. thank you for wasting my money and time for nothing! sincerely yours, ****** ******************* angry and upset staple customer /hps

  

  Business Response

  Date: 06/22/2023

  Staples apologizes for the inconvenience we may have caused the customer. We have communicated with the customer and partnered with the store regarding customers concerns. Cust was refunded.

  Customer Answer

  Date: 06/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: order #**********. I ordered one Rem of Multipurpose Copy paper from Staples:Order #********** Status Partially Return Complete Order date 06/12/23 PO #Total $89.26 and they charged me $89.26 for two which I did not order nor did I receive. I only received one box of Multipurpose Copy paper which should have cost only $44.63. I called numerous times for this to be corrected and was promised my refund of $48.59, but to this date I have not received a refund.

  

  Business Response

  Date: 06/21/2023

  Staples apologizes for the inconvenience. We have been in touch with the customer. We have offered and sent a courtesy coupon and will be looking into the situation further at several levels to avoid a similar situation in the future.

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Unfortunately, the service I received from this company was "horrific".  When I place an order with a company I expect to elevate the stress of purchasing, this was not the case here. It was stressful and dealing with some of the Reps. made it worst.  This is not the experience I want from ANY COMPANY.  This is the only response I can offer.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***** And *******

   

   

  

  Business Response

  Date: 06/26/2023

  Staples apologizes for the continued inconvenience. I have reached back out to the customer to advise this has been addressed appropriately within my organization at several levels. The customer confirmed they received my offer and they resolved this on their end.

  Customer Answer

  Date: 06/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I feel that Staples was "careless" with my order and didn't update me in advance regarding delays.  One order was suppose to come on a specific date, it didn't come nor was I notified of the "CHANGE:.  I had to go on the website.  Then one order was left in the Lobby of a building that is public and has 19 floors, with no security.  This package could have "easily" been stolen, which is what happens, but by the ***** of God the Maintenance lady was in the lobby and saw it and brought it up to me.  I went through a lot of stress regarding these orders and it wasn't necessary.  I received my refund from Staples for the orders that I did not receive, and it this point I do not care to order from Staples, nor endure the stress of it all. Thank you.  I am done.
  
  FAQ
  
  Regards,

  ***** And *******

   

   

• Initial Complaint

  Date:06/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,I went to a staples on **************** in ******** and lost money, time and important documents I needed to get in didn't even arrive to my email after spending 20 minutes in staples. The machines in thar staple need to be replace because the *** ports are not even working on most of them, which was my preferred way of getting my documents off but since that didn't work I tried the email option only to find out once I got home only 2 out of various scan documents where I spent over 10 dollars arrived. Please refund my funds.

  

  Business Response

  Date: 06/15/2023

  Staples apologizes for any inconvenience. The customer has been issued a full refund.

  Customer Answer

  Date: 06/28/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

  The individual contacted me from Stamples saying the funds should go back to my account but nothing has been returned as of yet. What is going on? Thanks!

   

   

  

  Business Response

  Date: 07/06/2023

  Staples apologizes for any inconvenience. We have located the customer's refund and forwarded the reference number to the customer. This will allow the bank to trace the credit.

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

  Is the trace on your letterhead, so I can give it to my bank Sofi?

   

   

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a box of Staples Kraft Catalogue Envelopes 25 pack. The glue is not sealing the envelope closed. I spoke with Staples store 78, at ******************************************************************************************************, and the female manager refused to honour the warranty on these envelopes on June 2, 2023. I kindly request that you honor the warranty on this envelope, and provide me a replacement box because these are STAPLES brand envelopes, which means I bought them at staples. I no longer have my paper receipt. the store in *********** refused to help and its female manager caused me injury to my dignity as a person. I also had a negative experience with the copy centre at this location. ***** refused to refund an order that I was not satisfied with. Staples solutionshop Order ID: ******. And *********************** Relations Specialist is ignoring my complaint email sent to ****************************************** on June 3, 2023.

  

  Business Response

  Date: 06/19/2023

  Staples apologizes for the experience. We have confirmed that our ******** Corporate Office has been in communication with this customer regarding his experience with a store in *******, ******.  They will work with him to address these issues.

  Customer Answer

  Date: 06/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Staples *** merchant failed to ensure my concerns were rectified. The ******** Corporate Office is unwilling to resolve my concerns. In fact the ******** office is informing me they reserve the right to be rude and unhelpful to its clients. ******** Corporate Office has told me they had no desire to earn revenue and they wish to file for bankruptcy because they only care about personal identity and not profit.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Li

   

   

  

  Business Response

  Date: 06/28/2023

  Staples *** answer remains the same. As this involves a ******** Store and customer it must be handled in ******.

  Customer Answer

  Date: 07/08/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My issue has not been resolved as of July 8, 2023, and it is the responsibility of the **********, ** office to encourage a resolution from it's many satellite branches. Therefore I do not agree with the response of Staples **** **********, ** office. I feel this head office needs to take more responsibility of the mis-management of it's satellite locations. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Li

   

   

• Initial Complaint

  Date:06/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made copies on June 7 and I have the receipt. I was overcharged and am owed a refund of $*****. Copies are 16 cents each for black and white copies. I made 29 copies for a total of *****, but I was charged $50.63 and I am owed a refund of the difference.

  

  Business Response

  Date: 06/21/2023

  Staples apologizes for any inconvenience caused to the customer. We have been in contact with the customer and understand that they no longer wish to communicate with us.

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

  This matter has not been resolved. I never talked to the business and people need to stop lying and do their jobs or I will continue to complain. 

   

  

  Business Response

  Date: 07/03/2023

  Staples apologizes for the inconvenience. We have contacted the customer by email and a refund was issued. Throughout the transaction, multiple changes between color and black and white are shown on the purchasing receipt.  As a goodwill gesture, we refunded the customer and send a copy of the refund receipt in our most recent communication. We did not hear back from the customer

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is my warranty not being honored by Assurion the product insurance carrier of Staples. I purchased a laptop and the insurance protection. When I needed some repairs for my computer purchase because I didn't have the original receipt my claim was denied on that bases. I wrote a letter to the president of the company in January 2023. I have yet to here from the company. I have all the information regarding the purchase the store number the register number the amount that was paid for the computer the amount that was paid for the insurance protection. But ******** said that they could not honor the warranty because I didn't have the original receipt. My computer needs fixing or it need to be replaced as a result of purchasing the warranty. Please help. I can't get any help from Staples or the insurance company Assurion.

  

  Business Response

  Date: 06/20/2023

  Staples apologizes for any inconvenience. We are unable to replace or repair the laptop, due to the protection plan being expired since 04/28/2022. As a goodwill gesture, we have offered a Staples E-Gift card to the customer, and the customer has accepted this resolution.

• Initial Complaint

  Date:06/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ ON THERE ADVERTISED PRODUCT FROM THERE WEBSITE ...FOR ***** ....NOW THEY SAY IT UNAVAILABLE AFTER DEAL WAS DONE ,,,,NOW WANT FULL PRICE OF ***** SO THEY HAVE PRODUCT ...THEY JUST DON'T WANT TO HONOR IT .....I WANT THE PRODUCT FOR AGREED PRICE OF ***** .....

  

  Business Response

  Date: 06/20/2023

  We understand the concern with your order not processing. We appreciate your feedback and business. We encourage you to order one of the similar versions on sale currently and available.

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

  I bought and paid with my card they took my money from paypal authorized payment of in amount of ***** (originally *****) had discounts etc as seen in my receipts  then they cancelled it saying they were out but that is a lie ....it just a authorized key number to activate it not like a physical  object ....now site has same thing im guessing for ***** it not my mistake that these big companies are try to take advantage of us senior citizens receipt clearly states i would get it less than one business day ...it was more than that  ...if they want to agree in giving actually what i ordered for ***** plus tax then im ok with it other wise it just fraud and deceit cuz i  have proof they took my money in PDFs  showing it then there excuse is it sold out ...LIE ..... if i was running there business would honor purchase or better yet give it to me for free for hassle and time it caused me is good customer service 

   

  

  Business Response

  Date: 07/04/2023

  We understand your concerns and appreciate your business. Your order was not charged and the authorization has dropped off. As a sign of goodwill, I have sent a $10 courtesy coupon to you by email, we encourage you to use this on your next Staples purchase