Complaints

This profile includes complaints for Staples, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Staples, Inc.

  500 Staples Dr Framingham, MA 01702-4478

• 

  Staples, Inc.

  1660 Soldiers Field Rd Brighton, MA 02135-1108

• 

  Staples, Inc.

  515 Boston Post Rd Port Chester, NY 10573-4734

• 

  Staples, Inc.

  155 Route 22 Springfield, NJ 07081-3109

• 

  Staples, Inc.

  545 Us Highway 46 Totowa, NJ 07512-1735

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a ECO tank ET-**** printer for my husband's business during Christmas season 2022. The quality of the printer was awful. I attempted to return and/or exchange it for an HP printer and I was told I only had 30 days to return it however I was never told that when I originally bought the printer. I have my original receipt, but the box was discarded. The sales associate told me I would have to call Asurion, the people that I was instructed to purchase a warranty with upon buying this product in order to return it. I am not interested in retrieving my money back I just want to exchange it for an alternate equally priced printer and am even willing to pay the difference if necessary. Never again STAPLES.

  

  Business Response

  Date: 05/24/2023

  Staples apologizes for the inconvenience. We have advised the customer that the item is outside of our return policy. For further assistance, they will need to file a claim through their extended protection plan with *******.

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ********** Multiple printers were ordered. Few were not delivered, and few not needed and customer initiated return on the not-needed items. Sent back 6 printers with Staples-provided return labels. Refund of $1,402.44 was issued via return order# **********.When customer initiated live-chat customer service to request refund on the missing items (1xMFC-L3770CDW (SKU ********) and 3xHL-L3210CW (SKU ********), the chat customer service agent seemed confused and charged my credit card ending in **** two transactions, $265.51 and $169.99, saying the previous returns in the paragraph before were not received. Tracking #s show otherwise. Here are the tracking numbers that are associated with the 6 returned items.1Z9AX1069097003049 1Z9AX1069096009803 1Z9AX1069099874855 1Z9AX1069097099625 1Z9AX1069095756632 1Z9AX1069095236015 The credit card charges are unauthorized as the items were returned to Staples in full. Request refund for the 4 missing printers, and the two unauthorized transactions. Third, because I have lost confidence in ******'s return system, please arrange for return of 7 more HL-L3210CW as I will be taking the business elsewhere.

  

  Business Response

  Date: 05/24/2023

  We understand your concerns and appreciate your patience. As we discussed, you should see the refund for $435.60 to your **** card. We appreciate your business with Staples.

  Customer Answer

  Date: 05/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  There were two parts to the initial complaint. The refund request for the never-delivered products, and the refund request for the unauthorized charges. The complaint will stay open until the never-delivered products (1xMFC-3770CDW and 4x HL-L3210CW) is refunded. 

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Bermjoon

   

   

  

  Business Response

  Date: 06/01/2023

  Staples apologizes for the inconvenience, we have been in touch with the customer and have refunded his order for the missing deliveries.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern: I was excited to purchase an Epson printer. However, I have run into some issues. I purchased the printer at Staples. Com in March 2023. I have had some issues with my Epson Workforce WF-**** All-in-One Printer as well as the customer support from **********************. Com. I can't connect wirelessly, the nozzles clog, the paper randomly jams. I can't print more than a handful of single sided page at a time, which means to print something several pages long I have to go through a process of printing one page, getting an error message that stops the print job, deleting the printer from my computer, re-download the printer software, and then print the next *********.I've never experienced something so annoying and frustrating. I have been trying to fix my printer and have been in constant contact with their customer service, but I have never had a helpful response. They flat out refused to replace or exchange it for another one even though it should be still covered under a (1) ************ Warranty from either Epson or Staples Can some send me a replacement Epson Workforce WF-**** please?Sincerely,******************* ****************** *************

  

  Business Response

  Date: 05/15/2023

  Staples apologizes for the inconvenience we may have caused the customer. We communicated with the customer and was able to resolve the issue for him

  Customer Answer

  Date: 05/15/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HP desktop Slimline PC, not able to update, slowing down the computer . This is an older computer ( 4/2018) ATT I wanted to purchase a new tower. I spoke to sales assoc who highly suggested a free PC tune-up. I left my computer with them on March 4, ****************************** 24 hours. The computer wasn't ready until March 7. when I was told all problems had been resolved -updates would go through. I restarted my computer, the same thing occurred: system would not boot up, and when it did, kept displaying the same message Computer will not update, no changes have been made to your computer. After 2 hours, it finally went to the home screen. This computer has not been able to install any updates. I called and spoke to head of tech department -rude and condescending. I spoke to other employees who said bring it into the store and they will manually force the updates. I cant take my computer to Staples on a continuous basis. I was not informed when I picked up my computer that the update problem had not been resolved. When I spoke to one employee, over the phone, he told me I should have been told it hadn't. That this problem is on Microsofts end They only installed a virus protection program and charged me $234 , money that could have been applied towards a new PC.I asked that this charge be applied to the purchase of a new PC, I was told that was impossible. I contacted Staples via email describing the above experiences: 3/25, and 3/29. I received generic responses. I mailed my letter and attachments on 4/8. No response. I called corp office and was told 3 times I would be contacted by end of working day -no response until the third. Received a short email saying store would not issue refund, followed by were glad to have resolved your issue. Staples should have acknowledged their inability to fix my computer and given me the credit towards buying a new tower at the beginning. I was strong armed into buying a service plan instead of a new PC.

  

  Business Response

  Date: 05/19/2023

  Staples store and corp office have explained to the customer that ********************** services are non refundable and we apologize she is not happy that we can't accommodate her request for a refund.   
  
   Staples would never attempt to sway the customers decision on whether to purchase a new item or have services on an existing one.   We understand that this is a personal choice one the customer can make.
  
  For that reason ********************** requires customers to review and sign an intake form and the pick up form confirming they agree to all the services completed and that they are happy with the completed work.  
    The customer agreed by signing these so the store completed them .   It was notated that this is an older model and will not function the same as a newer model.

  Customer Answer

  Date: 05/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [ 1) I find the following statement "Staples would never attempt to sway the customers decision on whether to purchase a new item or have services on an existing one.   We understand that this is a personal choice one the customer can make."  That is untrue.   2) I was told that they had fixed the problem of the computer not being able to update - this was listed on intake form as a problem.  When I told them this was still occurring, I was told oh.....this was a problem on *********** part.  I wasn't told this at pick up . I was told that they had fixed this problem.

  So, they are not being truthful.   Also, what company tells you three times they will contact you by end of work day and do not do so for several weeks.  I really don't understand why they are being so uncompromising.   I would have accepted a credit towards the purchase of a new pc as a satisfactory solution.  I told them so when I returned home with my computer and saw that the same problem existed.  You have my letters of correspondence to Staples where I explained all of this.  I explained that I knew this was an older computer.  Yet, they told me when I was shopping for a new one that it definitely could be repaired and convinced me to not buy the new pc.   In fact, they wanted me to buy a service plan for more than 1 year.  Why would they suggest that for an older computer (which I pointed out).  Their solution to this issue of not updating is for me to bring the computer into the store to have them force the update.  This would need to be done on a regular basis .  That is absurd.  They did not resolve the complaint of computer not updating as stated on intake form.  They did not provide anything close to reasonable customer service when I tried to deal with this situation.  For these reasons, I do not accept their response as it does not satisfy or solve my issues.   
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 05/29/2023

  Staples decision remains the same and considers this matter resolved and closed as a business decision.

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I truly do not understand the decision reached by Staples.  I am not trying to get something for free.  I did not receive the service which they promised.  they never fixed my "unable to update" problem which was listed on my intake form.  I reached out several times and it seemed that they did not read the details of my complaint.   I was willing to accept a credit towards the purchase of a new tower.  My last attempt was to communicate on twitter.  I gave them all the info in a direct message about contacting the store, regular customer service and finally the corporate office (many times).  They responded with that I should  start by contacting the corporate office,  Really?  I have received horrible customer service from ********************** with generic responses to my inquiries.  The bottom line is that they were not honest when they said they fixed the issue with my computer.  I was told the update situation had been resolved.  Untrue.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of incident : May 9, 2023 @ 2:00 pm.. Nature of incident: SLANDER and bad mouthing to multiple ********************* about me Where: ********, ***** staples store Who: main manager who interviewed me named *****...(possibly ****)..older man with white hair...hiring manager...So this is what happened today at two pm at the staples store here in ******** ***** 83852....I had an interview at 2:00pm with store hiring manager named *****. We go to back of store and have what seems to be a great interview. Well after I am walking around looking at stuff because I'm waiting for my ride to come back ... And I hear him tell across the store to another employee up front and say " hey did u see that girl I interviewed!? Yeah she was one of the biggest thieves I've ever had in this store!!" I couldn't believe it. There was multiple employees who heard him as well as other customers who were shopping. I am mortified. I've been a customer here at that particular ********************** for ten plus years... I've never been a thief. I've never been caught stealing there, never been suspected, never was kicked out or 86'ed, or had cops come... So why is he saying this for!? There is NO REASON good enough for him to be saying that. Slandering my name. That's BAD BUSINESS! he needs to be fired... If not I'm going to make sure everyone I know knows about this incident and that none of my family, friends, or acquaintances ever shops there or any staples again! This needs to be resolved. Or else I will tell everyone. I'll wait and see how they fix this before I slander their name like they slandered mine. I'm crying and so upset right now. This should never happen to anyone+ period!!!!

  

  Business Response

  Date: 05/15/2023

  Staples apologizes for any inconvenience. We have attempted to reach the customer by phone and by email and were not successful. We did not hear back from the customer. We are currently looking into the situation as described above and will address this internally based on our findings

• Initial Complaint

  Date:05/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from STaples several months ago and had this shipped to my business office. We didn't receive two items and reported them right away from this order , **********. The two items are: aluminum foil and a package of packaging tape. Staples said that the items were delivered and signed for and even though they were NOT in our office, Staples refused to refund. Our building has about 100 offices. I contacted the owner who was out of town and she did track down a staples box, addressed to me, and delivered to another office in the buiding. It had been sitting for a very long time. She felt awful this had happened. I opened the box and its some glass vases but it is addressed to me and has the same exact tracking number. I contacted Staples today to explain the issue and ask for a return label to send back these items for a refund, which i am entitled to, especially when they didn't believe me that it was mis-delivered. They set up the return and sent me a confirmation email, then hours late, they canceled the return and said it was not allowed. I will never order from this company in the future, but I do want my money back.I am a full disabled person, on ********* and have been for 20 years. I am under age 50. I work hard and the money i have doesn't go as far since I pay so much out of pocket for medical expenses. I really need this refund to my card or a check. I am due this per their return instructions and really, they should apologize since another secretary in our building signed for this and *** delivered to the wrong office, right building.

  

  Business Response

  Date: 05/09/2023

  Staples apologizes for any inconvenience. We have we investigated the issue and we are unable to process a refund.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 5/1/23 I went to Staples in ************** ** to order a poster from a picture. When I asked the employee, Name is ***, how much a 12x18 poster costs she went to the back of the store to look on her computer. After waiting for a good 30 minutes I asked the "supervisor" ********************* what was taking so long bc I only need a price. He then proceeded, in his loudest voice, to tell me "to have patience and that the person helping me was doing her best and in fact she is only human. Just wait." If he was trying to embarrass me, he succeeded. All I wanted to know was why getting a price for a poster takes 30 minutes. Finally the "helper" returned (name ***) and gives me a price. I then ask what it would cost to make a 16x20 poster as I decided , while I was waiting, that I really need a larger poster. *** then proceeded to speak to me in a very unkind and unprofessional manner saying " you asked for a price on a 12x18 poster not a 16x20. I got you a price on the 12x18 poster, that's what you wanted". I said, yes I did ask for that and thank you for getting it but I now know I need a bigger poster. *** continued to berate me so I said. Look I don't need a price, just please make the photo into a 16x20 poster and I'll pay whatever it costs. She rolled her eyes at me and I assume she ordered it because she said it will be ready tomorrow after 6. Are they kidding? I have never been treated like this at Staples and I can tell you I'm sorry I didn't think to record it and put it on social media. Thank you for listening.

  

  Business Response

  Date: 05/04/2023

  Staples apologizes for the inconvenience, we have been in contact with the customer and advised that we will look into the matter to ensure that their concerns are addressed.

  Customer Answer

  Date: 05/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:04/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening I would like to start off that I've always had a good positive perspective on staples. I have been a customer since I was a teenager and still a customer as an adult. My name is *******************, I am a minority but never have I been treated bad in the past until today. Today 4/30/23 at 4:30 pm I walked in a staples store that I was passing by going home from visiting a friend. The store is located in *************************************************************. I will upload my receipt and details. I have a ***** and was wearing a beanie as it was raining had outside I was muddy; and I was RACIALLY DISCRIMINATED for the first time at a big national store. I will not forget this interaction. I walked in and was shopping for some energy drinks as I was driving for over an hour and I noticed the **** gift cards had no fee and staples allows me to buy 8. I picked out the cards and and my drinks and was heading to pay. There was no line at the register and when I put down the gift cards the lady behind the counter made a remark and said looked at me judging and telling me that she would NOT sell them to me. I told her to call the manger (****). The manger(****) came by and said he would not sell them to me. I told him that I have my license and my card both match. The manger still resisted and I told him to call his district manager, what **** did is so messed up and AGAINST any policy and said that he has no DM and told her to sell me 5 only. I told him to give me his name as I am not feeling welcomed as a customer and now being made feel like I am not welcome. I asked again and he just walked away. I called out to him and he just ignored me, what an amazing leadership. I want to stress this is all on camera. I told the lady behind the counter can I get the DMs name and she said she doesn't know. I want to make an observation I manage for a big company and I noticed she took off her name tag so I could not get her name. I asked a girl that was vacuum and she said she doesn't know any DM

  

  Business Response

  Date: 05/05/2023

  Staples apologizes for any inconvenience. We are investigating this internally, and are addressing with the store location. 

• Initial Complaint

  Date:04/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have start a return for a Staple order ********** on early April 2023. With a return Confirmation of Staples return request **********, for an executive chair. I have called staple numerous time for the return pick up. Staple always said it will come to pick up, but never come. Now the return chair has been put in our building front desk for almost three weeks waiting for Staple pick up, and they are really unhappy about this. Since it takes lots of space. Please come to pick it up asap and issue me the refund. Thank you!

  

  Business Response

  Date: 05/05/2023

  Staples apologizes for the delay in our customers return not being picked up by the scheduled date. We have confirmed that this return was picked up 05/02/23 by our courier and the full refund was released and posted 05/01/23.
  As a goodwill gesture a $25.00 courtesy coupon has been issued to the customer for any future purchases with **********************.

  Customer Answer

  Date: 05/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ****** Atomic Time Clock on 12/5/2022 for ****** and a 3 year extended warrantee for 99.99.It stopped working on March 23, 2023. I have taken the time clock back to *********************************************************, ** ***** and they refuse to do anything. I have tried to file a claim with ******* and they refer me to ******, which the 800 # provided does not work.

  

  Business Response

  Date: 05/04/2023

  As per our previous discussion, the product would have a one year warranty through ******. If ****** is stating the warranty is not valid, Asurion coverage would then take effect for the first 3 years. We appreciate your business with Staples.

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   I have attached the responses from Asurion and ******.   They both blame the other.   I received a phone call from Staples blaming ****** and Asurion.  I purchased the time clock and the 3 year warrantee from Staples and would just prefer my $299.99 for the time clock and $99.99 for the 3 y be refunded to my business credit card.   This time clock quit working in March of 23 and was purchased on 12/5/2022 from ***********, ********, **.   I have tried to return it to the store.   The 1st time the manager reassurred me that Asurion would just issue gift cards for the replace ment.    2nd time at store, they would not even acknowledge purchase of the item.    I thought buying a warranty would have avoided these issues.   I do not plan on buying anything from Staples again.   Which is super sad, because I bought all my office supplies there at one time.  I can provide a copy of the receipt from 12/5/2022 if needed.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 05/17/2023

  As per our previous discussion, the product would have a one year warranty through ******. If ****** is stating the warranty is not valid, Asurion coverage would then take effect for the first 3 years. We appreciate your business with Staples.

  Customer Answer

  Date: 05/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I have been in contact with ****** and they are suppose to send me a replacement time clock, which i do not need, due to the fact that I replaced the non working time clock because my business continued to run and I could not wait 2 months for a replacement.   I am very disappointed in how Staples handled this situation.    I was informed by the manager at the ********, ** ******************** Staples, that I would receive gift cards to replace the broken time clock.  That obviously didn't happen.   So even when I receive the time clock from ****** that I am unable to use at the moment, what happens to the $99.99 3 year warrantee that I purchased from Staples that was not used from Assurion????? 

  I will not ever buy anything from Staples, *** again.   I am so disappointed in the way this was handled.   It would be different if I hadn't bought a 3 year warrantee from Staples.  I would be so happy that ****** was standing behind the 1 year manufacture warrantee.  But to purchase a warrantee and then be told that it isn't worth anything was a huge disappointment and mistake on my part.  WHAT A SCAM!!!!

  ****** suggested that I sell the time clock on e bay.  What a solution to a problem?   SERIOUSLY!!???  Spend more time on something that should have been handled by Staples or Assurion in the 1st place and never should have gotten to this point of me typing a complaint to the BBB.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***********************, ***** Brothers, INc

  ************
  

   

   

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I was contacted by Staples that I would receive a check for $99.99 for the warrantee from Assurion and have never received it. 

  

  Business Response

  Date: 07/13/2023

  We understand that you have not received the check as of yet. As we discussed, the check has been reissued to your mailing address. You should receive it within **** business days.

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   This is at least the 2nd or 3rd time I was assured I would receive a check form Assurion.   Until I have check in hand as promised I will not say I am satisfied.  This problem has taken over 3 months to resolve.  SHAME ON STAPLES.    I no longer chose to do business with someone who can not stand behind their own policies or products.  They made everyone else take care of their problem.   ****** sent me a new time clock and Assurion has yet to send a check for the warrantee that was never used but sold by Staples.
  

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****