Complaints

This profile includes complaints for Automax Preowned's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Automax Preowned

  1199 Worcester Rd Framingham, MA 01701-5214

  
• 

  Automax Preowned

  400 Maple St Marlborough, MA 01752-3252

  
• 

  Automax Preowned

  800 Washington St Attleboro, MA 02703-7542

  
• 

  Automax Preowned

  1221 Worcester Rd Framingham, MA 01701-5239

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Nissan Rogue Sport from Automax Preowned in **************. The car had issues as soon as I drove it off the lot. I brought the car back and was told they would take a look at it. I picked it up on Monday 4/7 and brought it back on Wednesday 4/9. On Friday morning they said they would likely have to take it to the ****** dealership. I have not heard updates from them and I have not been able to contact the general manager. I want to know what my options are to get out of the sale and get my money back.

  

  Business Response

  Date: 04/16/2025

  We have contacted the customer who has agreed to come back to the dealership to resolve the issue. 

  Customer Answer

  Date: 04/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concerns regarding my recent vehicle purchase at Automax in *************. My experience has been highly frustrating due to miscommunication, lack of transparency, and unprofessional service.I visited the dealership to test drive a vehicle. After confirming my interest, I requested an out-the-door price and was quoted $22,500, plus an $897 documentation fee and applicable Connecticut taxes and fees. Under the impression that this included all necessary paperwork for proper registration, I proceeded with the purchase, and my fianc, *****, submitted full payment. Due to a language barrier, he was unable to fully understand the transaction details assuming the dealership was communicating with me. The sales *** asked me to provide a copy of my license, suggesting I was the primary purchaser. I later discovered that the vehicle was put under ****** name, not mine.After several calls to check the status of the Pre-Delivery Inspection (PDI) I learned it required significant ***airs at the manufacturers service center. Despite multiple attempts to obtain detailed docs on the ***airs, I only received vague explanations. After extensive delays, the car was finally deemed ready on March 21. We gave proper notification we were coming to pick up the vehicle and requested everything was to be ready. We officially picked up the vehicle 3/26 around 12:10pm. The necessary paperwork (PDI ***ort/certificate) was not p***ared as requested and they came up with excuses why they could not provide. While driving home, the tire pressure warning light illuminated, raising concerns about the vehicle's condition.Throughout this process, I requested assistance from management but was either ignored or met with argumentative responses. Given these issues, I request an explanation of the vehicles ***air history, PDI ***ort/certificate, a refund of the doc fee due to the lack of proper processing, and a formal response addressing these concerns.

  

  Business Response

  Date: 03/27/2025

  Dear Ms. ****************** reviewing the facts of your complaint, we must inform you that your fianc ***** came to Automax without you the following business day and finalized the transaction without you. At no time did ***** represent that the vehicle would be placed in either names or solely yours. As to refund the documentation fee for misunderstanding of the paperwork all documents disclosed with our management is thoroughly finalized at the time of the sale. We understand these mishaps with the tire pressure monitor system as these warnings could occur multiple factors like weather, faulty sensor, or tires needed to be recalibrated, all of which are outside of our control. 

   

  Sincerely, 

  *** *********

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hi there,

         I have requested numerous times to have the *** ***ort and any other documentation associated with the vehicle. I was told by the service manager that there was a faulty sensor with the car. He was vague and did not provide me details about the other issues. The car was sent out for ***airs at an ** dealership and I have requested multiple times to see what was wrong or ***aired with the car. I have provided enough time and communication to make this possible. I was unable to use the *** and review the car prior to delivery. I again am asking for all of the documents about the vehicle. I am requesting a full or partial refund of the doc fees as they were not within the listed price and for the inconvenience that was caused from the dealership not handling the transaction well. ***** did clarify what the goal was and that I was purchasing the car and the sales *** was aware as well. I have also attempted to communicate to get a resolution and some transparency. No one from the dealership had called to clarify the specifics. I have asked to speak to management with no response. 
  

   

  
  Regards,

  Rachael

   

   

  

  Business Response

  Date: 03/27/2025

  We have spoken to the customers fianc "********" and the customer ***** many times and have exhausted all solutions to satisfy them. ***** actually picked up the car yesterday at 3pm and appeared satisfied and said thanked the salesperson. As a final resolve we can offer ***** a full refund of all money paid upon return of the car and title. The car must be returned to the dealership by 4 pm Sunday 3/30/25 in the same condition as sold with no more than 450 additional miles.   

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  

  Hi there,

        The business has not once contacted me since the issue occurred. I have reached out on numerous occasions with no call back or contact. My name is ******* *****, not ********. This should be known as it is listed on this complaint, and the sales person has my license information.There has been no conflict resolution plan, so I am unsure about what  options have been exhausted. We are looking for the pre delivery inspection ***ort and any of the issues that the car was sent out for ***air prior to delivery. Its important that we get these for our record. ***** did not pick up the car on 3/30 at 3pm. We picked up the car on 3/26 around 12pm. I cannot speak on ****** behalf in regards to his satisfaction but I can say that we requested this paperwork prior to delivery of the car and upon delivery of the car and were told its not ready and the manager has it somewhere. This is unprofessional and unacceptable since we have plenty of time for this to be p***ared. I called today again 3/31 around 11:45a.m to be transferred to a random voicemail. The resolution offered is not what we have requested and very extreme for the circumstance. It is also the day after 3/30/25. We also have automaxs warrenty on the vehicle for 90days so if we chose we could return it at any point in time before that, not sure if why there is suddenly restrictions. We are satisfied at this time with the vehicle and simply just want the *** ***ort and any associated details about what issues were found with the car and what was fixed prior to delivery. I will include the evidence that the dealership and sales *** was aware that I was in fact purchasing the vehicle and how we have been requesting clarity. We simply want the cars associated paperwork and some clear communication to find a resolution. ***** will try calling today as well. 

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Rachael

   

   

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I inquired about buying a vehicle, I specifically asked about being able to get temp MA plates as I would be out of town most of the next two weeks and wanted to take he vehicle back home with me on my way home that following Saturday. I was told that I would be able to get them from the dealership, which was important since my home state of NY does not provide temp plates. It wasnt until after I had signed all the paperwork that the manager informed me they would not provide me with temp plates, which was a big shock to me at that point. She didnt seem to care about my situation when I mentioned this. After leaving the dealership, I did some research and called the MA *** which confirmed that the dealership could provide temp plates and that only a dealership could do so. I tried to get in touch with the dealership title clerk to discuss, but after texts, calls and emails, was never put through. All I was told is that they could not provide me with temp plates, to which I sent them a link from the *** website showing them they in fact could do so, but are choosing not too. After never being put in touch with someone directly about the issue and being told they couldnt provide the plates, I finally gave up and ordered a shipping company to deliver the truck to me as I didnt want the dealership to hold on to the truck any longer since I felt I couldnt trust them and I didnt have the time in the near future to pick the vehicle up myself (as I had previously mentioned to them before purchase).

  

  Business Response

  Date: 08/15/2024

  Ma has never had temporary plates so it something that we cannot offer and have never offered. He was told the day he purchased the truck before he signed paperwork, we could not get him temporary tags, He paid for the car and sent a transporter to pick it up and he's registering the truck himself. 

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  I talked to the Massachusetts RMV and they told me on both occasions that Massachusetts does offer temporary plates for non-residents but only dealerships can apply for them. You can in fact go on their website (****************************************************************************) and it outlines exactly how to apply for them, which again can only be done by a dealership as I was willing to take the time on my vacation to go fill it out myself if I was able to. Here's a news article discussing how MA now allows for temporary plates (***************************************************************************************************************************). 

  I was not told about them not being able to get temporary plates until after I had signed all the paperwork, which my wife witnessed me being told. I was told by the salesman up until that point that they could in fact get temporary plates. The manager knows this as we had a back and forth about me saying I don't need the title to drive it home and her saying how can I get plates for it if I don't have the title. I then mentioned that I wouldn't need the title for them to get temporary plates, to which she responded they could not get temporary plates. That is when I said that is news to me and went over to the salesman's desk to tell him what she told me. The salesman, *******, then went to discuss the situation with management and that's when he apologized for providing incorrect information to me. 

  The bottom line is the dealership told me one thing and then once the paperwork was signed told me something else. They could have easily remedied this situation by working with me to provide the temporary plates, but they chose to ignore me or not bother to look this information up themselves. Due to this lack of trust and my lack of time that I told them I had to acquire the vehicle, I chose to have it transported at my cost rather than leave it there as I felt I couldn't trust them with the vehicle once it was paid based on how they treated me during this situation. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  **********

   

   

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business sold me a car with mechanical issues and upon fixing the issues they were done incorrectly and more damage was caused by dealer

  

  Business Response

  Date: 06/11/2024

  I have searched the company database for this consumer's name and was unable to find a purchase. Please respond with the buyers name, date of purchase, location of purchase, and the year, make and model of the car. Also, exactly what the problem is with the repairs and when did the repairs occur?  

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/4/24 I purchased an automobile, paid a downpayment and got a contract. On 6/7/24 I got a message that they could not sell me the car because they "had a system glitch and did not have the paperwork". As I had already shown the car to my child who loved it and was excited to get itI requested they honor the contract and give me a rental car and was told I was "just trying to take them for $300". When I asked who owned the company and mentioned filing a complaint with BBB was told "if you're going to file a complaint with BBB I will just cancel the contract". At that point I discontinued the conversation. I was speaking to ***, the general manager, who was the one who made the threat. Of note, my attorney on attempting to call them was sent permanently to voicemail.

  

  Business Response

  Date: 06/07/2024

  Unfortunately, the title to this vehicle was lost or misplaced in transit which was out of our control, although rare it happens. *** explained this to ***, and I believe *** understands now. Having said that we can hold the car for *** to buy when we receive the title likely in (1-3 weeks) or refund his deposit these are the only two remedies we can offer. Thank you for your cooperation.

  Customer Answer

  Date: 06/08/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. 

  While I would have preferred to to have them reimburse the cost of the rental I will have to pay for while waiting for the car, their offer to deliver the car in 1-3 weeks resolves my major concern of them not fulfilling the terms of our contract to deliver the car I bought.  I accept some things  are out of their control and can accept their proposal of delivery in that time frame.   Thank you and my thanks to them for both of your help resolving this matter.  

  
  Regards,
  
  ***************************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from them 2/14/24 shortly after the windshield was leaking and the car sounds like it stalling. I brought the car in for repair on 4/16/2024 for them to take a look at my roof and car and they replaced my two side mirrors with an unfinished mirror and try to claim they were fading when they look like new mirrors and I have pictures and videos of my car before and after the repair and they also never fixed the stalling issue. Theyve also replaced my glass with low budget glass knowing that my car glass is censored and I paid for the car as is when purchased. They did a horrible job replacing the mirrors which made it easy to notice. I just want my original mirrors back. I paid for the car I still have the inquiry pictures from when I inquired about the car. They changed the mirrors and cant deny it. Everyone has been short with me and lying I wish I stayed for my repair and none of this would have happened

  

  Business Response

  Date: 04/22/2024

  ****************** and ********************** spoke with Ms. ***** last Thursday and Friday,

  They discussed the issue with the windshield which is the aftermarket windshield does not have the same tint as the original one. Even though this is not a safety item and does not affect the usage of the car we are going to replace the windshield again with a previously used factory windshield. 

  The mirror issue is a common issue with Land Rovers, and you can find numerous reports of this problem on the internet. The concern revolves around the fading of the car's plastic trims,with some instances even showing a blue tint. The primary causes of this issue are the use of certain cleaning products and exposure to the sun. In this particular case, the car owner admitted to having her car washed on the day in question. To address her concerns, she requested access to the surveillance footage. I reviewed the recordings from three different cameras, capturing the period when she dropped off the car until the moment, she picked it up. The footage is saved as evidence to confirm that no one had interfered with or replaced her mirrors.

  Sincerely,

   

  ***************

   

  
  

  Customer Answer

  Date: 04/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Customer Answer

  Date: 06/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I hope this email finds you well. Im just following up on the status of my claim in which I brought my car from automax preowned and picked it up with different side mirrors. When I returned to show the staff he laughed at the picture and the gentleman told me different stories. One said thats how they come before painting and another said maybe it was from your car wash. I dried it off myself and that morning I have a video of them being black before dropping it off. The auto glass company they had came out as well state that they were a fresh set, and asked did I damage them. What are the odds of both of them being bright blue the same way. When I dropped my car off that way on my way out they all laughed and now it all makes sense as if they knew they were going to replace them. Also he ******* stated that he was going to show me a video and did not. Also he stopped returning my car and never looked into the car stalling and now the windshield whippers goes bananas when I turn my car off and when I put the car in park the car shuts off. Im thinking its an electrical  problem at this point. If you can please reach out to me or respond via email I will highly appreciate it.
  
  Best,
  ******************** 

  

  Business Response

  Date: 07/30/2024

  This situation was resolved a while ago. Thank you 

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my serious concern about the disclosure of my nonpublic information to credit bureaus, resulting in inaccuracies on my credit report. This situation has caused me significant financial and emotional distress.As stipulated in 15 USC **** Section 602, I assert my right to financial privacy and expect my information to be handled with confidentiality.Furthermore, 15 USC **** Section 604(a)(2) underscores that a consumer reporting agency cannot share account information without my written instructions, which have not been provided.I have identified discrepancies on my credit report originating from AUTOMAX, adversely affecting my financial well-being. I urgently request the correction of these inaccuracies.Additionally, I would like to remind you of 15 USC 1666(b), which prohibits creditors from treating payments on a credit card account as late under specific circumstances.For your reference, my account details are as follows:Account Number: *********************I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns may lead to legal action. I anticipate your prompt response and resolution.Thank you for your immediate attention to this matter.Sincerely,*************************

  

  Business Response

  Date: 02/14/2024

  Dear BBB,

  We do not have any record of this customer who is from *****. We believe he is confused with another "Automax" possibly in *****. When he made the complaint. 

  Sincerely,

   

  ************************;

• Initial Complaint

  Date:11/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to test drive a truck. The mileage listed on the website and told to me by the employee sales rep was ******. After the rep went to get the car keys I looked at the carfax. The car is a 2021 but had been purchased fall of 202. I see that the vehicle had oil changes at roughly 10k, 24k, and 45k by the end of 2022. Oil changes in 2023 were at roughly 49k and 66k. The car sold at auction and was purchased by Automax, and now the mileage said ******. I can't say with certainty that Automax rolled the odometer after purchase, or the dealership/owner did before, but either way, Automax was aware of the discrepancy with the carfax. Not only did they not address it, they flat out lied about it. I spoke to another couple to warn them and I they mentioned that they had test drove a different vehicle there and noticed the same issue. When they pressed the sales rep they were told "oh thats because it was reported in kilometers. After that conversation I met my "sales Rep" and told him about the discrepancy. What did he reply? "Oh thats because its in kilometers. I pointed out the service had only ever been in Michigan and he leaves to "Tell his manager." he returns to say "that was a clerical issues and we already emailed the Valvoline about it." I showed him the 3-4 other oil changes that reported mileage higher than the odometer is currently. He had no more pre-scripted responses. It seems like a common trick they try and pull. I walked out after he asked if I was uncomfortable with the truck. I have video as well that I cant upload

  

  Business Response

  Date: 11/13/2023

  We purchased the car at auction 11/2/23 prior to that we did not own it!  We do not own Valvoline or Carfax and it appears to be them that made the mistake. The customer did not even buy this truck so If he is that upset about the Valvoline issue then contact ********** 

  Customer Answer

  Date: 11/14/2023

  Obviously you do not own Valvoline or Carfax. The fact is, you had the Carfax to show the discrepancy in mileage. One of 2 things could have happened, and both fall back to you as  "reputable" seller. 1.) you purchased the vehicle and the mileage said 29k. You then should have looked at the Carfax you provided me and saw that there was a discrepancy and made the adjustment on your listing to the correct miles that had been reported for years prior. It is your job to make sure what you are selling is legit. 2.) you purchased this vehicle, rolled the mileage back to increase the value of the car, and then tried to sell. Either way, someone along the line at your business, should have done the research on the vehicle before listing it. I am not worried about me, I am worried about the other couple that said there was a mileage discrepancy, and you gave the same pre scripted lines to try and push the sale. Some people can not afford a lot and to buy a vehicle, only to find out it has 2x the miles and 10k less in resale value, could cripple a families finances. Think about that as you do your job 
  
  Regards,

   

   

   

  

  Business Response

  Date: 11/14/2023

  The Carfax changed after we purchased. Carfax is not a government agency, nor are they deemed 100% reliable as they are in the information marketing business. We go over every Carfax at time of sale because of its consumer popularity and the customer signs the Carfax on every sale as we are full disclosure. We have opened an inquiry with ****** to resolve the typo and we are confident we will get it rectified. We want to Thank you for your concerns and bringing this matter to our attention.  

• Initial Complaint

  Date:10/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading, undisclosed after sell products on the contract and never gave us a copy of anything. He never gave it the itemized purchase and sales agreement or law contract disclosing the interest and monthly payment. He just said sign here, sign here. He took full advantage of my English not Being fluent to the level of understanding of the contract. That is violation of compliance from his part. I had my son translate all of these things that I want to bring to everybodys attention of what Automax Preowned is doing

  

  Business Response

  Date: 10/31/2023

  We would like to assist you and apologize for any confusion with *********************** he no longer works for Automax. Warranty cancellation is not a problem just go to the dealership and sign a cancellation form and we will get that done it takes a few weeks once processed. Thank you 

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on january i finance a 2020 ****** tacoma for the amount of ****** the amount financed was ********* and i gave them ***** for the down payment but they didnt subtract the ***** to the original price, so when i realized i went back and talk to them about it their resolution was to trade my tacoma for a *** x5 that was about ***** $ more i did the trade they told me i was the second owner that the car come from ****** they showed me the car fax that it says 2 previous owners so i believe them the day i went to pick up the car the check engine came on and it had a bad rattle in the front drive train so i went back they clear the check engine light instead of fixing the problem but told me they didnt hear or saw anything wrong with the drive train to drive so after a month i went back and they finally fix the rattle but the check engine keep coming on and off they reset it again and the next day it came back, last week i went to another dealer to see if he wanted to make a deal taking the *** as a trade in so he did a car fax check and told ne he couldnt make a deal because the car had 10 owners i told him i was the second ownere like the people at Auto *** told me and he showed me i was confused so i went back to auto *** and tool the manager to run a car fax because i wanted to see the maintenance on the vehicle and he did it with out hesitation as soon i got the papers i told them why does it says 10 previous owners when the told me i was the second he said it was a glitch that i was really the second owner that it was because the car comes from ****** and i said that the reason for so nany owners is because the car is a LEMON because the check engine lights up because it has something serious that cost alot of money thats was why they keep passing the car up , they lied to me and stole from me , i want for them to give me all my money back and take this lemon of change it for a realible carTooMuchMoneyI need Auto *** to do things right and stop scamming people

  Customer Answer

  Date: 10/13/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 10/13/2023

  At the time of the purchase, the salesperson as well as management explained to him this car did not have 10 owners it is just when the car switches from ****** to the US it will show as another owner through customs as well as registration updates often reflect as "owners" this is a Carfax glitch. He signed the Carfax showing that the car had as many owners as it. We will reach out to CarFax to see if they update to reflect him as the second owner but we are not ****** and cannot control the outcome. We have spoke to him today and he states he will come in to the dealership. He can also trade the car in or we can buy it from him at fair market wholesale value.

  Customer Answer

  Date: 10/31/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  is not fully resolved i still missing the money