We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Automax Preowned
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Automax Preowned's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Automax Preowned has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a car from Automax Preowned in ********** on 6/9/2023 and they will not give me the car. It has been 12 days since I signed the papers and wired a payment ($12k USD) and they haven't even registered the car. During the first 7 days I kept calling and texting the salesperson for an update. I got a text on Friday 6/16/23 from the salesperson telling me the car was all set and they were waiting on paperwork from Geico. I called Geico myself and explained what was happening. I got them to email the Insurance Binder directly to the dealership, so I know they have it. I then checked my *** profile on Monday 6/19/23 and noticed the car hasn't even been registered. I texted the salesperson and told them this, to which he replied that the dealership was waiting on the car title to come in. I contacted the *** and they confirmed on 6/20/23 they have not received a Registration and Title application for this car. I checked again today on 6/21/23 and still not registered. I need help resolving this issue and getting the car that I paid for.

      Business Response

      Date: 06/26/2023

      Customer was contacted and the problems were resolved the following day. Thank you 

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/17/2023 I purchased a vehicle for $30,000 roughly from AUTOMAX preowned in *********** **. Upon leaving the location the night of pick up I realized there was a few issues with the vehicle on my way home. I contacted them immediately the next morning and was directed to bring it in. I did that Friday and was told that I had to wait until 2/7 for an appointment with Chevrolet in auburn as it was still under dealership warranty and there was a recall on one of the issues mentioned. I dropped the vehicle off filling out the slip with all the issues to which they were all proved to be actual issues. I got a call from the dealer with the list of issues and when they contacted automax they said they were only going to pay for two issues and the rest they would fix themselves. I have tried to get a hold of them multiple times since then and they will not return any of my calls regarding theses issues. I even left a message with the ********** location after being transferred to them instead of *********** and they said they would call me the next morning and never did. Also during the period of time my vehicle was at the ***** dealer I was left with no vehicle while it was being repaired and had to find transportation to and from work.

      Business Response

      Date: 02/27/2023

      We ***** with the customer and they are bringing the truck in tomorrow to get the service done. 

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2018 Buick Encore with a check engine light that was on. I let the sales man know and he said they will take care of it. The car since end of July has been in 6 times to get this taken care of. I have told them I numerous times that I wanted to get a different car. The last time I took the car in it was that the car was jumping and they told me that after this last time I was going to be good and no need to go back. And here we are two weeks later and my check engine light is on. I went this past Friday to show him that the light was on and that I really wanted to get out of this car. I have gotten no where he sold me a lemon and does not want to take accountability.

      Business Response

      Date: 11/14/2022

      Dear ***********,

       

      I searched our database and I do not see your name or any **** purchasing a Buick. Please let me know what store your purchased from, stock or Vin # and date of purchase.

      Once we have that information I can look into your situation.

       

      Thank you,

       

      ****

      Customer Answer

      Date: 11/14/2022

      I apologize I bought this in the ********* location I thought thats the location I entered. My vin number is ***************** the ** name from there is ***********

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:07/11/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 3, 2022 I purchased a vehicle from Automax Preowned in **********. There were several minor issues that needed to be fixed prior to me taking the car. One of the items that needed to be fixed (passenger side turn signal) was required to pass inspection. I returned to pick up the car on June 9, 2022 and only one of the repairs were done. The turn signal was not repaired. We made an appointment to bring the car back on June 14, 2022 to fix turn signal and the other several items. On June 14, 2022 the car was brought back and I was told no appointment was ever scheduled. ********** is an hour and 15 minutes from my home. My husband spoke to the Service Manager and he stated to bring the car to a local service station and Automax would reimburse me. I brought the car to a local service station June 23, 2022 (parts needed to be ordered) had the items repaired and sent copies of the bills to Automax and never received a reply. Also, called repeatedly with no return phone call. I would like to be reimbursed for the items that were required by law to be fixed that I had to pay $336.89 total.

      Business Response

      Date: 07/15/2022

       

       

       

       

      Resolved See email from customer below:

       

       

      From: ******************* <*******************>
      Sent: Thursday, July 14, 2022 9:33 PM
      To: *************************** <***********************************>
      Subject: Re: A very bad experience

      I received the checks - thank you!  I will cancel the BBB claim.


      -----Original Message-----
      From: *************************** <***********************************>
      To: ******************* <*******************>
      Sent: Mon, Jul 11, 2022 11:24 pm
      Subject: Re: A very bad experience
      *****, Im sorry to hear that. 
      I wont be at the store tomorrow, but I assure you this will be resolved before the end of the day. 

      ******

    Automax Preowned is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.