Reviews

This profile includes reviews for Stannah Stairlifts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Stannah Stairlifts, Inc. has 7 locations, listed below.

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  Stannah Stairlifts, Inc.

  20 Liberty Way Ste A Franklin, MA 02038-2577

  
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  Stannah Stairlifts, Inc.

  2477 Courage Dr Ste D Fairfield, CA 94533-6723

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  Stannah Stairlifts, Inc.

  2911 Dixwell Ave Unit 307 Hamden, CT 06518-3195

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  Stannah Stairlifts, Inc.

  45 Knollwood Rd Elmsford, NY 10523-2815

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  Stannah Stairlifts, Inc.

  125 Clinton Rd Unit 3 Fairfield, NJ 07004-2929

Review Details

• Review fromNoreen O

  Date: 07/03/2023

  3 stars

  Noreen O

  Date: 07/03/2023

  The lift seems to be working well, however, it is far too noisy. the beeps wake the household and it is too complicated for my husband with dementia.. *** was a great help.
  

  Stannah Stairlifts, Inc.

  Date: 07/27/2023

  Thank you for taking the time to provide feedback on your experience with our lift. We appreciate your kind words about ***'s assistance and are glad to hear that the lift is functioning well.
  
  We understand beeping can be disruptive, especially if it wakes the household, however it is a critical feature designed to notify the user that the stairlift battery is not able to charge. The most common situation where this occurs, is if you have a retractable rail and have left the stairlift in the downstairs position. Please reach out to us if you still have questions concerning this.
  
  We strive to make our products as user-friendly as possible, however we understand that there may be a learning curve for individuals with dementia. Our team has experience with a diversity of users and would be happy to offer advice or suggestions for making that learning curve less steep. Please give us a call if your husband is still experiencing difficulty with the stairlift. 
  
  Your feedback is valuable to us, and we appreciate your honesty. If there is anything else we can do to assist you or address any concerns, please do not hesitate to reach out to us. We are committed to providing the best possible experience for our customers.

  Sincerely, 
  

  The Stannah Team

• Review fromJan S

  Date: 06/30/2023

  5 stars

  Jan S

  Date: 06/30/2023

  We love the Stannah chair lift, we have it now two months and dont know how we did without it. We use it several times daily. The **************** is excellent, the installation was excellent too. We are very happy that we have a Stannah Chair Lift. My husband needed it more than I do, but I find myself using it more. This come in handy for shopping bags and laundry, since having the remote to use with it.I will go downstairs send the chair back up and my husband will put the bags on the chair and send it back to me makes life easier for both of us. Thankyou Stannah
  

  Stannah Stairlifts, Inc.

  Date: 07/03/2023

  Thank you for your wonderful review of the Stannah chair lift! We are thrilled to hear that it has made such a positive impact on your daily life. It's great to know that both you and your husband are finding it incredibly useful, even for tasks like carrying shopping bags and laundry.
  
  We take pride in providing excellent customer service and ensuring a smooth installation process, so we're delighted to hear that you had a positive experience with both. It's always our goal to make our customers happy and improve their quality of life.
  
  We appreciate your kind words and are grateful for your support. If you ever have any questions or need assistance with your Stannah chair lift, please don't hesitate to reach out to us. Thank you once again for choosing Stannah!

  Sincerely,

  The Stannah Team

• Review fromClaire F

  Date: 06/14/2023

  5 stars

  Claire F

  Date: 06/14/2023

  The Stannah stairlift experience was smooth, transparent, and professional. I thought the salesman was helpful and knowledgeable. The installers were friendly, left the property spotless, and efficiently installed the lift. The equipment works as promised and I could not be happier. The model I purchased is on the exterior of the home. I wish I bought one sooner. The cost is high, but competitive. The money is worth it because I can come and go with my 98 year old mother without fear of falling down or up the stairs.
  

  Stannah Stairlifts, Inc.

  Date: 07/03/2023

  Thank you for taking the time to share your positive experience with us! We are thrilled to hear that your Stannah stairlift experience was smooth, transparent, and professional. Our team takes pride in providing excellent customer service, and we are glad to know that our salesman was helpful and knowledgeable.
  
  It's great to hear that the installers were friendly and efficient, leaving your property spotless after installing the lift. We understand the importance of safety and convenience, and we are delighted that the equipment is working as promised,allowing you to come and go with your 98-year-old mother without any fear of falling down or up the stairs.
  
  We appreciate your understanding of the cost, and we strive to offer competitive pricing for our products. We firmly believe that the investment is worth it when it comes to the safety and well-being of your loved ones. We are glad that you are satisfied with your purchase and wish you had bought one sooner.
  
  Thank you once again for choosing Stannah. We are grateful for your trust and support, and we look forward to serving you and your family in the future. If you have any further questions or need assistance, please do not hesitate to reach out to us.

  Warmly,

  The Stannah Team

• Review fromBradFord K

  Date: 02/28/2023

  5 stars

  BradFord K

  Date: 02/28/2023

  We had our Stannah Stairlift installed yesterday, 2/27/2023 by ****. I'm 83 years old and extremely fussy. In past years I built custom homes so I have experience with contractors. I can't say enough about ****'s expertise and her attention to detail.Stannah was very organized beginning with a telephone call, the follow up by the salesperson and the fantastic installer, ****. Before **** left our home, my wife ask her how often has she experienced problems with the stairlifts. Her answer was, "hardly ever"****
  

  Stannah Stairlifts, Inc.

  Date: 07/03/2023

  Dear ****,
  
  Thank you so much for taking the time to share your positive experience with us regarding the installation of your Stannah Stairlift. We truly appreciate your feedback and are delighted to hear that **** exceeded your expectations with her expertise and attention to detail.
  
  At Stannah, we strive to provide exceptional service from the moment our customers reach out to us.We are thrilled to hear that our team, from the initial telephone call to the follow-up by our salesperson, ensured a smooth and organized process for you.
  
  ****'s dedication to her work and her commitment to customer satisfaction is truly commendable. We are proud to have her as part of our team. It is wonderful to hear that she addressed any concerns you had and provided reassurance regarding the reliability of our stairlifts. We take great pride in the quality and durability of our products, and it is reassuring to know that ****'s experience aligns with our commitment to delivering reliable solutions.
  
  Your kind words mean a lot to us, especially coming from someone with your level of experience in the industry. We understand that attention to detail and expertise are crucial when it comes to home installations, and we are glad that **** met and exceeded your expectations.
  
  Thank you once again for choosing Stannah for your stairlift needs. We are grateful for your trust and confidence in our products and services. If you have any further questions or require any assistance in the future, please do not hesitate to reach out to us. We are always here to help.
  
  Warm regards,
  
  The Stannah Team

• Review fromFred W

  Date: 02/05/2023

  5 stars
  i’ve had a great experience with scanner. Especially with their agent in Atlanta Georgia. Great knowledge great customer service great product.

• Review fromVeda M

  Date: 02/03/2023

  1 star
  I purchased a chair lift from Stannah, spent $4,895, after the passing of our loved one I asked Stannah to come and remove the chair and I'd like to participate in the retail buy back policy whereby they give you 30%, 20% or 10% back depending on how much time has passed. The woman in the other end said, sorry we don't have that policy anymore. It didn't matter that I purchased the lift with that policy in place, she said sorry! We changed our policy. Well, isn't that convenient? Your policies mean nothing if you can change them anytime. I do not recommend this company.

• Review fromJames S

  Date: 12/30/2022

  1 star
  I am submitting this to warn people of their unorthodox business practice. I went online and submitted a request for a brochure only. The site requires you to provide a phone number, which I used my home number. Apparently, I must have crossed a number because I receive a call from a salesperson on my cell phone. The salesperson stated that they did a search to find my cell number. Doing a search and calling me on a number I didn't authorize them to have is an invasion of my privacy. Especially when I know I marked I only wanted a brochure. My concern is to what extent did the salesperson conduct a search. I will be speaking with the Attorney General to determine if this action is within the law.

• Review fromJames M

  Date: 08/28/2022

  2 stars

  James M

  Date: 08/28/2022

  After my mother passed away, I contacted Stannah with regards to the removal of the stairlift she purchased from the company. The salesman told her that, depending on its age, the company would be willing to repurchase the unit for a reduced price. He also gave her a written Retail Buy-Back Policy which stated that Stannah would pay 10% of the purchase price within 3 years of installation and after that would provide free removal. The company's representative stated that the policy had changed and that Stannah would no longer pay for used stairlifts but would remove them for free. After discussing this with my family, I called to accept these terms. The representative was out so I left a message accepting the terms and waited for a call back. I had to call twice more and send two letters (the second with a cc to the ************************** before the representative called back. I was informed that there would a charge for the removal because the policy had changed. I told the representative that this was a written representation by Stannah that could not be revoked retroactively and asked to speak to a supervisor.. The representative called back several minutes later and agreed to a free removal. An appointment was set up for that Friday between 10 AM and noontime. No one came. I called Stannah four times that afternoon and left messages with no response.By its nature a stairlift is a temporary purchase. At some point the customer will have to go into assisted living and/or die. The company's removal policy and customer service are therefore important. Based on my experience, I will stay away from Stannah if I need a stairlift in the future.
  

  Stannah Stairlifts, Inc.

  Date: 10/19/2022

  Thank you ****************** for sharing your feedback. Our records indicate your initial stairlift removal date was rescheduled for three days later due to an emergency situation with our staff. We apologize for any inconvenience this may have caused. Sincerely, The Stannah Team