Complaints

This profile includes complaints for Talbots's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Talbots

  1 Talbots Dr Hingham, MA 02043-1551

  
• 

  Talbots

  800 N Green River Rd Evansville, IN 47715-2471

• 

  Talbots

  665 Cleveland Ave S Saint Paul, MN 55116-1217

• 

  Talbots

  2260 Louisiana Blvd NE Albuquerque, NM 87110-3585

• 

  Talbots

  2201 S Georgia St Amarillo, TX 79109-1834

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Clothing on my credit card and I want my money back. All of the items were returned except for two items. I will not accept the store credit.

  

  Business Response

  Date: 10/24/2022

  Thank you for contacting Talbots. The customer was refunded in merchandise credit due to the return items being originally purchased as final sale. Final Sale items do not qualify for any return amount and are purchased as final sales. The customer's items were refunded in merchandise credit as an exception to the final sale policy. Customer spoke with a supervisor who made a refund back to the original method of payment as a courtesy overriding the final sale policy. Refund credit was processed back to original method of payment on 10/23/22 which takes 2-3 business days to settle. 

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned Clothing and I expected to receive a refund back to the original payment method. I will not accept your store credit.

  

  Business Response

  Date: 10/24/2022

  Thank you for contacting Talbots. The customer was refunded in merchandise credit due to the return items being originally purchased as final sale. Final Sale items do not qualify for any return amount and are purchased as final sales. The customer's items were refunded in merchandise credit as an exception to the final sale policy. Customer spoke with a supervisor who made a refund back to the original method of payment as a courtesy overriding the final sale policy. Refund credit was processed back to original method of payment on 10/23/22 which takes 2-3 business days to settle. 

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please look for my Return at your warehouse!! I need to insure that I pay the correct amount on my credit card. I reordered the items that were still available with another representative. The first representative I spoke to told me that the final sale items would be refunded. Order Number: 220914IE40649 Order Placed On: 09/14/2022 Order Number: 220914IE40939 Order Placed On: 09/14/2022

  

  Business Response

  Date: 10/11/2022

  A label was mailed to ***************************** on 9/22/22 for items from order 091422iE40649; however the return has not processed at this time.  When return is received and processed the customer will be refunded the purchase price.  The time frame to process a return is 14 days from the date the package is presented to the post office for return.  If that time has exceeded, please provide us with the date of the return and the tracking number.  We will be happy to provide further assistance. 

  Customer Answer

  Date: 10/11/2022

  I reordered the items and they were at a different price, Does that change the refund amount??

  Regards,

  *****************************

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long-time customer of ******************** so this is not a complaint I want to make but I feel I have no alternative. For the past few months I have received multiple marketing emails every day from Talbots and also from one of their subsidiaries Haven. Over the past month I have unsubscribed 10+ times to each, called customer service twice, and finally went into the store where someone called customer service on my behalf. I was told by two representatives that theres nothing else anyone knows to do to help me.

  

  Business Response

  Date: 10/10/2022

  ************** contacted our *************************** on 10/7 regarding her email preference.  The issue was escalated to our email marketing department.  We received the following reply on 10/10/2022: "This customer is already opted out of all marketing emails as of 10/8/22. Since the request came over the weekend they still received our pre-scheduled emails from the weekend and this morning. They will not receive anymore emails from us". Our apologies to ************** for the inconvenience. 

  Customer Answer

  Date: 10/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I have waited a few days since submitting this BBB complaint and have not received any emails from Talbots or Haven. October 7 was actually my second call to Talbots **************** after I had clicked unsubscribe on multiple emails every day for nearly two months. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 27 2022 I had a remaining balance on my credit card with Talbots of $34.61. On September 26 I paid the balance in full. On October 7, 2022 I received, by mail, a statement which had me owing them $****. I spoke with **************** at 7:08 asking what the $ **** was for. They said it was a finance charge because the account was paid outside of the grace ******* The account was paid off, 1 day before payment was due, in full. I told them " Look at how much money that you can go into women purses and take, when they are closing their accounts out!" " What if 2 thousand women are closing out their accounts and you are charging them $**** each! That is theft!" They put me on hold, then came back on the phone stating that they would remove the charge. I have closed the account because Talbots has continued to mishandle my account and I have repeatedly had to take them to BBB. They were also told that I would, once again, report them to the BBB.

  

  Business Response

  Date: 10/08/2022

  Talbots credit cards are owned and handled by ************* which is part of parent company **************** Unfortunately, Talbots customer service does not handle the fees associated with a Talbots credit card. I have forwarded the complaint to our *************** liaison specialist who can look into this matter further.  

  Customer Answer

  Date: 10/09/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ******************** for decades and have a Talbots premium credit card. I have the bill set up on auto pay to be paid in full every month for the full amount owed. I've never carried a balance. Talbots performed an upgrade to their system in the past few months which resulted in some automated bills not being sent to customer's banks in a timely fashion. My account was affected. My bank didn't receive the bill before the payment date, so they couldn't pay it in time. This resulted in charges and finance charges to me. I've called and spoken with Talbots customer services representatives, asking that these charges be removed because it wasn't my fault that Talbots sent the bill late, and I therefore should not be responsible for these extra charges. Tslbots removed some, but not all extra charges. ****** still owe me $16.46 in account charges as a result of their error, and refuses to make me whole. I believe I should not pay these interest charges because Talbots sent a bill to my bank late. It's simply not my fault, and I shouldn't have to suffer for Talbots error.

  

  Business Response

  Date: 10/10/2022

  We are very sorry to hear of ****************** experience with Comenity *********** ************* owns the Talbots Credit Card.  Although the complaint should be directed to Comenity, we have escalated the issue for a resolution.  We will contact ************** once we receive a reply from a ************* representative.

  Customer Answer

  Date: 10/10/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Talbots, I'm waiting to receive my items back. What is taking so long? I would like a refund on the "jersey" tee. I would like an exchange of the other items, size: LARGE. Thank you, *****************************

  

  Business Response

  Date: 10/05/2022

  Thank you for contacting Talbots. From our records it appears the customer called in and spoke with a customer service representative about her return. The representative placed a new order for the requested exchanged items. The customer requested a physical label be mailed to her address for the returning items. Label was mailed on 09/20/22. Typical time frame for arrival of label would be **** days. Once return items have been put into mail the typical return turn around is 2-3 weeks for mail travel and processing through our return center. Once this has happened, we will notify the customer by email or mailed letter to physical address. As of 10/05/22 the return has not been processed. 

  Customer Answer

  Date: 10/05/2022

  I just a placed a new order for a different size. When you get my returns at the Center please speak to me.

  Thank you,
  ********************;

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction/incident: September 12, 2022 The complaint is more around their extremely poor customer service that appears to have significant racial undertones Received a $40 off coupon that could be redeemed at any store or online. Went to this location (despite a negative reaction with the same store manager a while back) as it is nearby & we are often in the area (I'm a long time customer of ******************** since the 90s when I lived in ******, **). Made a purchase using the coupon on 9/11 that upon trying on again at home, decided it should be exchanged for another item. The store manager (name is ***** or *****) was extremely rude from the beginning, stating that it could not be exchanged because of the coupon, but that the item could be returned & we would not be able to get the coupon back. The sales associate who had helped with the initial purchase on the 11th was there and stated that she remembered me and also thought it didn't make sense that an exchange couldn't be processed and tried to help. After some more unpleasant back and forth with *****, she agreed to process a refund and honor the $40 coupon for another item. After the transaction, she left the crumpled up receipts and the sweater I purchased lying on the counter and said "all done." I asked if she was going to put everything in the bag, to which she responded "oh, I can if you want me to." She then threw everything into a bag. I left the store but then immediately came back, as I was extremely upset by her attitude and tone that she spoke with me the entire time and told her I was returning the item as I could not longer purchase anything from this Talbots store based on her attitude and rudeness.

  

  Business Response

  Date: 09/13/2022

  I apologize for your poor experience in our store.  Your complaint has been escalated to our Senior Manager of Customer Experience who will reach out to you.  I am not able to reinstate the $40 coupon but have added a digital merchandise credit in the amount of $40 to your customer profile for your use.  It may be used online, in store or on a telephone order.  It does not expire so there is no time constraint.

  You should be contacted in the next few days at the number provided:  ************.

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 7 2022, I made a large purchase. One dress wasn't the correct size, I tried to find out through Tabots how to return the new dress. No response after many attempts via website or via phone. Request $93.49 reimbursement. and directions how to mail the dress back.In June, I did not receive Talbots charge card bill on time. When I did receive their bill, I immediately paid the balance owed, $488,89. With a zero balance, Talbots charge card is charging a late fee from the $488.89 payment. Charges up to $47.24. Request immediate credit bringing balance down to zero and CANCEL the TABLOTS Charge card.

  

  Business Response

  Date: 08/30/2022

  I apologize for not responding to your return information request.  I have processed a credit for the dress and requested ************* to waive your late fees and interest charges in the amount of $47.24.  Once the credit for the dress processes to your Talbots Credit Card and the fees are waived I will request they contact you regarding your account or you may contact them at ************.

  You may donate the dress to your favorite charity or pass it on to a friend.  If needed in the future you can find our return information in the **************** section at the bottom of our website.

   

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought that I purchased an E gift card on Thursday August 10th for $50.00. I called my mother on the 11th , 12th no gift card. I then called customer service and was sent offshore to the ******************. They had no idea how to help me. I then called back and asked for someone in *******. I spoke to two people who were rude and of no help. I called their corporate office in ******* ** today, again the operator was rude and said that no one could help me. The $50.00 was already taken out of my bank account this morning. I got so ripped off and was mortified that I was the only person that didnt send a gift to my mother for her birthday. Besides the fact that I have been a very loyal Talbots customer for years and supported their brand. How could they all be so rude and steal my money and I have nothing but aggravation. I now have to make the trip to my bank pay $35.00 to stop payment and I will have to wait ten days for a new card. This is SO WRONG

  

  Business Response

  Date: 08/15/2022

  We recently moved to a new system and we realized after many customers calling there was an issue with ****** Cards.  We did bubble up the issue to our IT personal.  *** ****** Cards in our order management system did not transfer over.  So, they basically were in limbo.  We did receive correspondence directly from **************** and this was an immediate bubble up to IT.  ***re will be no charge to her card, as they have cancelled the EGC.  Any authorization she sees will automatically drop off depending on her bank policy.  We certainly apologize she missed her moms birthday.  We are certainly glad she brought this up as we immediately took action and found the issue.  Thank you.