Complaints
This profile includes complaints for Billshark's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 75 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/07/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A week or so ago, I received an email from Billshark saying that they were going to renegotiate my Spectrum bill. I was unable to log into my account to cancel it and the reset password feature on their website never delivered an email to my account. I tried multiple times and checked my spam. A few days ago, I received another email from them claiming that they had saved me $180/ year on my Spectrum bill. Later that day, I received an enroll from Spectrum saying my service is updated and my new total is $68.37. I was paying $64.98 prior to their "negotiation". Today, they sent me a bill for $72, still claiming they saved me $180. There is no savings here, all they did was increase my bill. I contacted them to inform them of that and all they did was try to convince me that they actually did save me money, but the Spectrum total shows otherwiseBusiness Response
Date: 12/08/2023
At the time of our negotiation the customer was receiving 2 services, ** and Internet since then they have removed the ** portion of the bill and only have Internet, thus removing any promotions on the account. Our ****************** will be reviewing the invoice and will reach out to the customer directly with the outcome of the adjustment.Initial Complaint
Date:12/01/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**************, a bill negotiating company, made a mistake of using an untypical internet bill to base their contract with me in May. My typical bill was $70.02 for March and $68.52 for ***** before using Bill ****** The untypical bill had a ONE TIME increase due to a repair charge the previous month, making it ~$20 higher than than usual, bringing the bill they based their contract off of $89.38 in May. I told ************** this. They did not take this into consideration and as stated before, wrongly based their contract off the $89.38 bill.In fact, my bill has increased again, this December to $81.93, still no savings.They keep telling me they found me savings of $20/mo, when you look at the statements, Im obviously not saving ANYTHING, otherwise Id be paying around $50/mo. It is obvious they based their numbers off the $89 amount since $90-$20=70. In fact, my bill INCREASED at the time to $75/mo due to rising costs for all the internet customers. Assuming ************** isnt predatory (its getting hard to assume that) and intentionally committing fraud, they believe my bill returning to normal WAS THEM saving me $20 savings when in reality it obviously wasnt. To add insult to injury, my internet provider HAS NO RECORD of this bill negotiating company, NO RECORD of negotiations, and NO RECORD of savings. NO RECORD. ************** attempts to send me what I believe is a homemade statement with the photo shopped logo of my internet that does NOT match my official internet statements claiming its an adjustment/discount being applied. A photo is attached that shows that the dates they claim they applied the discount actually add up to the regular amount of $70.21. No savings!!!!!To add salt to the wound, ************** refuses to discuss this with my internet provider and me together so we may see where the confusion is. I want out of this contract and a refund. They will not admit to their mistake. They will not leave me alone.Business Response
Date: 12/04/2023
I have included highlighted screenshots from the statements the customer provided us that we asked for in the prior BBB complaint # ******** as you can see in the statement dated May 1, 2023, the customer was paying ***** (without any one-time credits or fees). Our negotiation process started on May 19, 2023, and ended on May 21, 2023. At that time we achieved a one-time $40 credit and a $20 promotional discount (shown on statement dated May 31, 2023). On the statement dated July 31, 2023, it appears that Windstream increased their base pricing for the services this customer is receiving by $5, however, as you can see in the provided statement dated July 31, 2023, our $20 promotional discount remains in tack.
With the confirmed savings we will not make any adjustments to the invoice.Customer Answer
Date: 12/04/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Bill Sharks presence, records, and documentation has yet to be known by my internet provider. Simply no record of them ever. Notice they ignored several if not all of my points in my last response. This shady behavior has been seen in their other reviews as well, and I want justice. They knowingly or mistakenly based the contract off a bill with a service charge added on to make more money off of me, and it isnt right.
FAQ
Regards,********
Business Response
Date: 12/05/2023
We sincerely apologize for any oversight in addressing the specific concern outlined in your complaint regarding the absence of a record from your internet provider indicating that Billshark did not contact them on your behalf. It is common practice for representatives from service providers not to comprehensively document accounts when a third-party negotiation service intervenes on behalf of a customer, as appears to be the case in your situation. Unfortunately, we have limited control over how representatives on the provider's end document such interactions.
Regarding your assertions about pricing, we wish to clarify the matter. On April 24, 2023, a promotional offer with a value of $20 expired. Subsequently, your May 01, 2023 statement reflects the updated pricing for the services associated with your account. Upon receiving your bill on May 19, 2023, which indicated the increased rate, we successfully concluded the negotiation process on May 21, 2023. As a result, you were granted a $40 one-time credit, in addition to a new $20 promotional discount.
If you remain unconvinced or find any discrepancies in this information, we kindly request that you furnish us with the full statements from March 2023-April 2023.We are more than willing to conduct a comprehensive re-evaluation of your entire account. Your satisfaction is of utmost importance to us, and we appreciate your cooperation in resolving this matter.
Customer Answer
Date: 12/13/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Hello,I apologize for my delayed response, as I am currently involved with military training. I am still not convinced; as requested, attached are March and Aprils statements.
As stated before, at the time my regular bill was $70, but with a savings of $20/mo as promised, I should have been paying $50/mo. I am still convinced the contract was based off of a one-time $90 bill, convincing yall that once my bill returned to its typical $70, yall believe yall saved me $20.
Respectfully,
*****************************, ***
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Initial Complaint
Date:11/14/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bill for my internet/TV services was $202 in November. In December Billshark allegedly negotiated my bill for $25 savings for 12 months, $35 savings for another 12 months, and $5 savings for another 12 months. The amount of the bill after their negotiation was $201. One dollar less. Now, less than 12 months later, my bill is $207 monthly. Five dollars more. I received a bill from Billshark for roughly $350 that was quietly sent to a collections agency. The negotiation occurred in December. With the attached documents you can see that through October, November, December, January, February, March, April there was LESS THAN $1 CHANGE IN THE ***** BILL DUE.Billshark is claiming that it doesn't matter because there is a "$25 savings" sticker on the bill, however I ALREADY HAD that $25 savings applied to my account, just like everyone in the world who signs up with Spectrum gets that same savings.I am glad to pay 30% of the $1/month savings they have provided me, but to charge me $345.60 and say that somehow $1 per month adds up to OVER $1,000 IN SAVINGS is absolutely CRIMINAL.I want the debt placed with a collections agency REMOVED, the credit bureaus informed of your mistake, and a bill for the actual saved value sent to me so that I can pay it. It should not be any more than $24 for the 2 years of $1 savings that I am supposedly getting, if even that.Business Response
Date: 11/16/2023
The promotional offers for this customer expired at the conclusion of November 2022. As part of our commitment to ensuring that our customers always receive the most favorable rates, we initiated a renegotiation process for their account on December 2. This marked the third time we've engaged in such negotiations for this specific customer. In the attached document, you can observe the new promotions that were successfully applied during this negotiation. While it may seem that the customer is only saving $1, it's important to note that we were able to extend their promotional benefits for an additional ***** months.
On March 23, 2023, the customer requested a new payment link after their initial attempt to charge the card failed. We had notified the customer of the payment failure in December 2022 through the first payment failed notice, followed by four additional emails informing them that the card on file could not be charged. In addition to these notifications, we sent multiple billing reminders. The customer did not dispute the fees until they were sent to collections, despite receiving two pre-collection notices in May.Customer Answer
Date: 11/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
Date:10/28/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a predatory practice. The sign up process is deceptive and unethical. I looked into this website in March 2023. I entered my info in and then decided I wanted to wait and look into it more before I submitted for them to do anything, so I did not hit submit, I just closed out of the app ****** that they partner with. To reiterate, I NEVER submitted my information to them. The next thing I knew, I received an email saying that they had successfully negotiated a bill for me. I did not request this, so I immediately started trying to call them to stop this process. None of the phone numbers worked, so I sent an email. They finally responded and claimed to have sent multiple emails where I could have stopped the process, but I didnt at the time and now their service was complete so I was stuck. I told them I did not receive any contact, which is the case. I went searching and the reason was they were sending emails from a completely different email and it went to my spam folder, so I never saw it. Coincidentally, the one where they were saying I owed them almost $450 was from an email that did go to my inbox and not spam. I told them this, and asked numerous times how to get out of this and they refused. I again told them that I never agreed to their services, but they claim that I did. Now, they have sent my bill to collections because they are STILL claiming that they rendered services and I agreed to their terms of service. I did not do either. And to top it off, they didnt even do anything special, I called my internet company and they didnt even know that it had been a third party calling, they literally just asked for a starting rate that new customers get. The internet company believed it had been me they had spoken to. Again, I NEVER signed anything, submitted my information, or agreed to any services. I did not give them permission to act on my behalf. Do not use this company, they prey on those who are low income and need financial help.Business Response
Date: 10/30/2023
We appreciate you taking the time to bring your concerns to our attention. We understand that you are dissatisfied with the outcome of the negotiation process and the subsequent billing. We would like to address your points and provide clarification on the matter.
Firstly, we want to emphasize that our service operates on the basis of customer-initiated submissions. We do not access any information unless it is voluntarily provided by the customer. As an internet-based service, our customers electronically agree to the terms of service by submitting their bills through our platform, as per the ***** Act of 2000.
We acknowledge your statement that you did not hit the submit button on the ****** app, and we regret any confusion caused by the process. However, it's important to note that once a bill is submitted, our system assumes consent to proceed with the negotiation process. We do send confirmation emails and SMS texts to the contact information provided to keep customers informed throughout the process.
We apologize for any inconvenience caused by emails landing in your spam folder. We understand the frustration this may have caused and will certainly explore ways to improve our communication methods.
Regarding your concerns about the efficacy of our service, we strive to provide value to our customers by negotiating on their behalf to secure the best possible rates. We are sorry to hear that you did not find our service beneficial in this instance.Unfortunately, at this point, there is no valid reason to adjust your invoice. We have confirmed the savings we applied to your account are active. And the services have been rendered.
Customer Answer
Date: 10/30/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I do not accept this because it does not resolve anything. Your multiple forms of communication during the negotiation process were not sent to me correctly, so I had no way to see them. This took away my opportunity to cancel the service, or even know that the service was happening until it was done. I said multiple times that I DO NOT consent to this company working on my behalf, do not consent to the company accessing my information, or consent to the company trying to charge me. You continue to say that I submitted and agreed to terms, but have yet to provide any evidence of this. Regardless, a decent business would try to resolve this issue by voiding the invoice because I have said MANY, MANY times now, I did not consent to this and no where was I informed you would be calling the internet service pretending to be me making changes on my account.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Karissa
Business Response
Date: 11/01/2023
As an online platform, the submission of a bill by a customer implies electronic agreement to our terms of service. It is important to note that electronic signatures, as governed by the ***** Act of ****, carry legal validity.
Should you have any reservations regarding the submission of your information, we recommend reaching out to ****** directly. Please be advised that, in accordance with our operational processes, the only secure method for us to receive such information is through direct transmission via their API.Customer Answer
Date: 11/02/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
****** is not the one who is charging me, and I have since closed my account because a service associated with your company is not one that I trust with my personal information. They are not the ones the provided the service, nor the ones who sent me an invoice. This is something that would be Billsharks responsibility as you are the one that rendered service and are now claiming I owe you money.
According to the ***** Act you continue to bring up, Section 101(c) (1) (C) states that the consumer also "consent electronically, in a manner that
reasonably demonstrates that the consumer can access information in the electronic form
that will be used to provide the information that is the subject of the ******** Meaning that the consumer must provide affirmative consent, meaning it cannot just be assumed that I consent because I have not had the option to deny consent or responded to grant ******** Therefore, you did not have my ******** It is not explicitly stated anywhere that submitting a bill automatically signs you up for your service. And even if that were the case, there were no options to deny consent or stop the service. By not providing me with any documentation stating my consent, you are directly violating the ***** act, rendering everything you claim I consented to invalid.What authorization do you have from me to act on my behalf, implying that you are me to my internet provider? Please provide the authorization form that the internet provider requires, or admit that you have falsely acted on my behalf without my permission.
Due to your lack of documentation and lack of providing said documentation when I request it, it is assumed you do not have this documentation. Please either provide this information with my clear consent attached, or void my invoice and retract it from collections immediately. Thank you.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Karissa
Initial Complaint
Date:09/23/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business was supposed to negotiate a bill for a lower price for me. They did so and then locked it in for longer than my current contract so I would owe them twice as much money. Their contract didnt state that would be an option. Then the utility company reached out to me about a complete change of services that was made without my consent and they said that they are not required to withhold the agreement made with BillShark. Basically this was a huge scam for them to make money off of me.Business Response
Date: 09/25/2023
Upon reviewing your account, we have determined that your services remain unchanged from your previous contract terms, and you are not currently under any new contract with your service provider. However, we did identify that the expected savings from our negotiation were not fully applied to your account. As a result, we will be processing a partial refund, and you can expect to receive notification from our billing department within approximately 3-7 business days once the refund has been processed.Initial Complaint
Date:08/28/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was originally charged on Wednesday, July 26th for Billshark and requested my account be cancelled as I did not sign up for this service. I was unable to login to the website because I had never created an account. I requested a password reset several times and never received a link.I received another charge on 8/25 for $60.00 for an "invoice" they had negotiated for my ATT bill. This bill has gone up, not down, so I emailed customer service and asked them to cancel my account ASAP. **************** lead me along and stated they would no longer negotiate on my behalf, then stated I had two more payments to make for services 1) i did not sign up for and 2) am receiving no benefit for.I do not know how I was enrolled in this program but I am very frustrated not being able to cancel $60.00/month payments for no benefit. This feels like a huge SCAM.Business Response
Date: 08/29/2023
Upon investigating the matter, we found that this customer originally enrolled in our service through our partner, ******. During the enrollment process, they agreed to our comprehensive monitoring services, which include renegotiating their accounts to secure the best possible rates. As a part of this process, an email was sent to on 07/17/2023, providing the customer with the option to opt out of this service. We noted that they did not opt out at that time, which led us to continue providing our services.
As a courtesy to customers who enroll through our partner, ******, we offer a 6-month payment plan for invoices exceeding $100. This is an effort to provide financial flexibility and make our services more accessible.
The reason this customer doesn't currently have a direct account on our website is due to the fact that they initially enrolled in our services through a third-party app, specifically our partner app.
To access your Billshark account, we recommend the following options:
Through the Third-Party App: You can continue to access your Billshark account through the third-party app that you originally used to enroll in our services. This app should provide you with a seamless way to manage your account, including any negotiations and payments.
Create an Account on Our Website: Alternatively, if you would prefer to have a direct account on our website, you can create an account using the email address that you initially used when signing up for our services. By doing so, you will be able to access our website directly and have all your relevant information carried over to your account.Customer Answer
Date: 08/30/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
Date:08/25/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used ************** to negotiate my spectrum bill. Before using Bill ***** my bill was $64.98. After they negotiated my bill is still $64.98. I spoke with a customer service agent who insisted he had saved me over $100 a year. I submitted proof of my old and new bill to his email address. He then said I would have a customer service agent reach out to me to follow up. While waiting several days for that, I was charged $72 by bill shark for the savings they claim they have gotten for me. I have not received any response for the physical proof I have shown of the business not doing what they claim to do and still charging me for it.Business Response
Date: 08/28/2023
We understand and acknowledge your concerns regarding the recent experience with our services. Our ***************** (QA) team has investigated the matter and confirmed that the full promised savings were unfortunately not applied to your account as intended. To address this, we will be processing a partial refund promptly to rectify the oversight and ensure you receive the savings you were assured.
We'd like to clarify that your bill has not been increased, and you continue to enjoy the benefits of the *** credit.Customer Answer
Date: 08/28/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
Date:08/23/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Billshark stole 191.90$ from my bank account that was linked to Mint.com on 8/21/2023.My bank called to alert me to the fraudulent transaction 4 times. By the time I was able to return the call and text, the transaction was pending to post and they were unable to stop payment. This fraud has been reported to my bank as well as the ****Business Response
Date: 08/24/2023
We regret any inconvenience caused. The transaction originated from your manual sign-up via Mint.com, requiring you to input your credit card information directly. Mint does not share this data with us, ensuring customer data privacy.Customer Answer
Date: 08/28/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
As you will see in the attached email and text screenshot thread, I did not agree to this service. I specifically stated that I do not agree to this service. Please review the entire email thread and see the multiple screen shots. Billshark showed part of a screenshot, however when you see my reply that they conveniently did not include, you will see I am very clear in my refusal to agree to this service.
I would like to see the signed agreement or contract between Billshark any myself where is state " YES" I agree to participate in this service.
Thank you,
*******
FAQ
Regards,*******
Business Response
Date: 08/29/2023
As a gesture of courtesy and in line with our commitment to maintaining positive customer relationships, we have decided to initiate a refund for the payment associated with the services provided. This action is a demonstration of our good faith efforts to address any concerns you *** have and ensure your satisfaction with our services.
Please be assured that our team is actively working on processing the refund, and you can expect to see the funds returned to your account in a timely manner. We value your business and the opportunity to serve you, and we hope this action reflects our dedication to resolving any issues that *** have arisen.Customer Answer
Date: 08/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******* GalleryInitial Complaint
Date:08/21/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed a text on my phone on 8/1/23 saying billshark saved you money please click here to pay for our services. It led me to a $****** invoice for them negotiating my ATT Bill. I sent them an email saying I dont know how I got signed up for their service but I believe when I filed my taxes in 2021 with TurboTax I got a mint account and it spawned from that. They do not have my billing info on file and I dont pay them a monthly fee but they claim I requested they do this at att which I did not. They responded to my email saying I signed up on 2/8/21 through partners impact? And they renegotiated my bill on 7/18/23. And saved me 480 on my att bill over 2 years and I owe them 40%. The email says I owe ****** but the invoice said ******. They have no way to cancel your account so I told them they do not have my permission ti monitor my services and I do not authorize them to speak on my behalf and I want my account cancelled. I also called att to find out what if any changes were made to my bill. I was told nothing has changed and they havent saved me anything over the next 48 months. My bill is the same, no contracts were signed, nothing. Im worried this predatory company is going to report me to collections or effect my credit over this stupid invoice for work they didnt do and I didnt want them to do. Mint shouldnt even have this c*** service mixed in with their stuff. I want to make sure these people do not mess with any of my accounts and Im not paying their invoice. Im moving anyway because my lease is up and planned to use T-Mobiles new **************Business Response
Date: 08/24/2023
This customer replied "yes" to our re-negotiation text (see attached). If the customer is not seeing their promised savings we would advice them to provide us with their June, July, and Aug PDF statement for review.
Per our terms, if the customer does switch providers we do advice them to reach out to us within 30 days of canceling their current service for further review of the invoice and unused savings.
Initial Complaint
Date:08/16/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 19, 2023 I saw ************** advertised in my budget app. I went to Bill ***** to lower my internet bill. Not only was my internet bill not lowered, Im paying $5 more this month and my internet provider told me they see no savings or any contact from a bill negotiating company. I believe, if anything, ************** tried to base their savings on an increased bill I had one month due to a repair my internet line being cut. Knowing this, they still went forward. As I said, Im paying MORE for this bill. I have attached a bill shark invoice along with 3 internet bills, the $89 being the bill with the repair cost included.Business Response
Date: 08/16/2023
Our ***************** (QA) team has diligently reviewed the savings applied to the account during the initial QA process, as well as the interaction you had with our customer support department earlier today. Based on our internal records, we have verified that our team assessed your situation thoroughly to ensure accurate savings calculations.
We understand your skepticism regarding the basis of the calculated savings, especially considering an increased bill due to a repair cost affecting one of your billing cycles. We apologize if this aspect was not adequately communicated or taken into consideration during the process. To address this matter comprehensively, we kindly request your assistance in providing us with full PDF copies of your April, May, and June statements. This will enable us to conduct a thorough analysis of the billing details and determine if any discrepancies have occurred.
Please rest assured that our team is committed to transparent and fair dealings. Once we have received the requested statements, we will conduct a thorough review and promptly reach out to you with a detailed resolution plan. Our goal is to address your concerns, rectify any misunderstandings, and ensure that your experience aligns with your expectations.Customer Answer
Date: 08/23/2023
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.Attached are bills for months April-July. Please note that ******* bill was paid ***1, and *** was paid ***31
Regards,
*****************************
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