Complaints
This profile includes complaints for Billshark's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 75 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked BillShark to help me negotiate my Optimum Cablevision bill. And have used BillShark in the past. I'd been so happy in the past with the way they do business. They negotiated my bill, however, the same day I got their call with the rate they negotiated for me, I called Optimum myself, because I wanted to see if I could get a lower rate. And I got just about the same rate, possibly even a little bit less, on my own. I realize that I did the work on my own, the same way and three days of work, on my own. BillShark, however, knowing this, will not pull back on charging me, even though I got what I feel is a better and more fair negotiation of my own bill. BillShark is charging me even though I put in three days work all by myself, working with someone at Optimum, it was not very easy to get this rate change for myself, but I did it. Myself. I don't feel it's fair to be charged $140 by BillShark. I did this work on my own.
Business Response
Date: 07/05/2023
Our ***************** (QA) team has verified that the savings were successfully implemented.. As per the customer's request, we refrained from contacting their provider, thereby limiting our ability to ascertain any subsequent modifications to the account beyond our initial QA assessment. Although the customer has provided us with PDF statements from the provider, these documents do not provide explicit information regarding the originator or timing of the applied savings, except for confirming that they align with the savings recorded in our system, which we previously discussed with the customer.Customer Answer
Date: 07/05/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I'll pay you the money. I will do it just to put this experience behind me, but as you know I'd gone to a specific person at optimum, a Specialist- Executive Customer Relations, and she'd taken care of me. No, I didn't want to share her information with Billshark, I shared with Billshark my newest bill. That I negotiated myself. It's done. I'll pay BillShark just to be finished, but this is a sad way to do business. You're taking money for a job that I did on my own.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 07/05/2023
If the customer grants ** permission to access their account by contacting the provider directly. This will enable us to diligently verify whether any modifications or changes have been made to the savings by the customer. We would confirm the **********, and representative that added the savings to the account.Customer Answer
Date: 07/06/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
Date:06/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Billshark took money out of my account and claimed they saved me money over a 24 month period on my cellphone bill. First off they changed my plan without my permission and literally used my name and told my cellphone company I was calling them when I had no idea until after the fact that they changed my plan for so called savings. Reality is ** getting charged for them changing my plan and to dont even have a ************************************************************************************* money.Business Response
Date: 06/26/2023
Upon accessing the customer account, our team operated on behalf of the customer rather than in their capacity. Although the name of the plan underwent a change, it is crucial to note that the customer will receive identical features. This retention plan is exclusively available upon request.
It should be emphasized that we did not enter into a contractual agreement with the customer's provider. The savings achieved on the account will persist throughout the account's duration, but for billing purposes, we limit the duration of our documented savings to 24 months.
At the time of the customer's enrollment in our services, they consented to our terms, specifically outlined in section 3a. This section stipulates that by providing us with information, the customer acknowledges and agrees to our authority to communicate with the relevant provider, make modifications to their account(s), and alter or cancel services and/or features received from the provider, in accordance with the agreement. Consequently, if the customer requests ************** Services, they expressly consent to any adjustments made to their account with the purpose of reducing their bill, as long as such changes do not diminish the quality or features of the products provided by the provider or extend the contractual term. This accurately reflects the circumstances of this particular customer.Initial Complaint
Date:06/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
05/15/2023 Paid ****** They promise to negotiate your bills and get you a lower price. Invoice# INV-****** I signed up for the service through mint.intuit.com under negotiate your bills. After you sign up is when they tell you about how they bill you, which you cant deny the service once they send you the price, they negotiated for you. Once you receive an email stated they negotiated a price for you, they charge you 3 days later. (40% of what you could protentional save over the next two years). They told me I will save $600.00 over the next two years so they took $****** from my checking account without me authorizing any sort of charge. And the way they were able to get a lower price was by downgrading my service which I didnt realize until my internet was extremely slow. So I looked into it 2 weeks after I was charged, because thats when the new negotiated term started. On their website it even says they will not downgrade service to get a better price. So I call them up for a refund and I was told they will look into it. So now Im waiting for money that shouldve never been taken out of my account in the first place. On the website it says its back by *******************, just another example of the rich taking from the poor.Business Response
Date: 06/16/2023
In the process of negotiating, our skilled representative successfully secured a remarkable cost reduction of $600 for you. This translates to a monthly discount of $30 for a duration of 12 months. Following the initial promotional period, from months 13 to 24, the discount amount decreases to $20. Our fee, set at 40%, resulted in an invoice totaling $240. Rest assured that your service continues to deliver ultra-fast speeds, as confirmed by our diligent QA team.
Regarding the charge in question, we would like to clarify that it was an authorized transaction associated with the account provided during your initial sign-up.Initial Complaint
Date:06/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They told me they could save me $15 per month on my ******* bill for up to 2 years. Then they sent me a bill for $144 saying that was 40% of the savings I would get for the next 2 years. Not only did they not save me any money, my bill went up considerably by $75 per month. They unenrolled me in autopay which added $40 per month to my bill and they also changed the plan I was on which added another $35 extra per month. When I talked to ******* they said they had no idea why they wouldve done that. They immediately changed everything back but in the meantime I kept getting invoices from Billshark. I refused to pay and told them they did not save me any money but were adamant that they did in fact save me money and they threatened to send me to collections if I didnt pay by today. I have excellent credit so I did not want to risk that on my credit report so I reluctantly paid the bill. But this business is an absolute scam and I do not understand how they could still be in business or how they are a BBB accredited business. These guys are criminals and steal your money.Business Response
Date: 06/05/2023
If the customer is disputed what ******* is saying, we ask for the customer to provide the statements from ******* as this is the only way to clarify any discrepancy if there is one, we have also asked the customer for this information twice, (04/13/2023 and on 04/24/2023) to no aval.Initial Complaint
Date:05/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
02/20/2023 BILLSHARK charges are unreasonable.Business Response
Date: 05/31/2023
This customer has not been charged as of today(5/31/2023) and the invoice in question is 95 overdue. This customer did attempt to make a payment for our services using Zelle, however, our system doesn't support this payment option. We did go over the payments we do accept.Customer Answer
Date: 05/31/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************************Initial Complaint
Date:05/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked billshark to negotiate a bill. I specified that I did not want to sign a new contract for my payments to be lower. They signed a year long contract anyway and my bill is Higher than before. Now they want me to pay them and are threatening collection. I wish I'd never looked them up. Terrible. Dishonest.Business Response
Date: 05/22/2023
I have included a PDF of the customer's statement at the time of our negotiation and the ******* pricing we obtained. No contract was added to the account at the time of our negotiation(as you can see the pricing was lowered), if we had it would be indicated in the ******* breakdown that ******* provided to ** and the customer.
At this point in time, there is no refund to process as the customer has not paid for the service rendered in 2022, and there is no billing adjustment to be made.Customer Answer
Date: 05/23/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I am working on getting a statement from ******* that shows there was. New contract entered into by billshark...as well as a technician fee for a visit I never got and the bill is not lower. I will provide same within a few days as soon as a receive them.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 05/31/2023
The customer can submit the ******* statements to ******************************* for further review- please note our services took place in Nov of 2022, we would request Nov 2022, Dec 2022, and Jan 2023 statements as they are the immediate months following our service.Initial Complaint
Date:05/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Billshark said they negotiated an **** bill down and was asking for a percentage of the funds back in 2020, however I provided to them the statements and several emails that this was indeed not true and the billing was the same. The invoice number from them was INV-******. I was contacted by *****, *******, and a ***** on several occasions by email and always responded back that the services were not performed. These individuals never responded back. After 2+ years, they sent me a message saying that this will go into collections if I don't pay for something that wasn't done in 7 days.Business Response
Date: 05/15/2023
Our QA team confirm the savings in our initial QA process, as well as several times there after. Our team request PDF copies of their ADT bill which is the bill we negotiated not AT&T, and to no aval did the customer send ** that info over.
Customer Answer
Date: 05/15/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
After speaking with the *** Representatives, they have provided that my bill stayed the same from 2018 until I called and provided that I would be moving. They have on record that I call and no other organizations call during that time for my bill. They have also went on record and recording that this information is true. I have provided screenshots of emails from my billing statements, since it is beyond the dates of where *** can pull them, in a combined document, including the prices and the dates, along with my *** Contracts from 2018 until 2020, when I moved into my new location. They also stated that either way, bill negotiation would not carry over if a client would have moved. I moved in 2020.
I have provided all documentation that I have including billing statement emails, 3 contract documents, and a voice memo from 5/15/2023 speaking with an *** Representative about the account in question and they have confirmed no company or firm has called to negotiate my bill on my behalf.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Darion
Business Response
Date: 05/16/2023
This negotiation took place on 09/22/2019, which was in the middle to the contracted price the customer has submitted in their rejection. As you can see in the provided screenshot, the customer has acknowledge their pricing went up and at the time of our negotiation the customer was paying $60.07 and our reps were able to negotiate with ADT and they provided a half off discount for 6 months, as well as $15.00 rate reduction until the end of contract.Customer Answer
Date: 05/17/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
As previously stated and provided, I talked to ADT myself when I changed my coverage along with adding additional hardware to my original contact as listed. I am providing all documentation including screenshots of emailed ADT Statements and screenshots of ***** ********** Account statements to support my claims. Also I reached out to them when they initially stated that they negotiated my bill but I never heard from them via text or email back, however, they did indeed attempt to card my card several times before being able to successfully draw a payment of $29.70 in May 2020. However, they never answered any emails providing that the bill was negotiated other than the invoice. As you can see, my bill stayed the same until January ************************************************************************************************************* an established apartment with ADT already installed. The only thing that was upgraded was the doorbell camera and a smoke detector by them.
As mentioned previously, the services rendered were not completely finished by this company and also, ADT has confirmed in a verbal note that my bill change or drop was done by the help of Billshark because it would be notated on the account. I have added the voice memo in the ADT_Conversation.zip folder.
In order to clear this up, I'm willing to pay SOMETHING for their "attempt" of help, but nothing more than $50-75 because the work was unfinished or not complete, not to mention they've already pulled money from an account without full consent to begin with.
Regards,Darion
Initial Complaint
Date:05/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a text message from a random number advising. They worked for Credit Karma and they be happy to look at where I could save and throughout the text message. They said that they could remove this from my **** account and I said yeah I guess I dont need that never signed anything. Never use my credit card never paid anything. Did nothing under my impression I was getting help with my credit from the credit building website Fast forward two weeks and I get a bill for almost $1600 for a savings of like $900 or something to my **** account. Well I called **** noticed **** was made on my behalf. No savings were made on my behalf and I have been getting harassment emails telling me to pay the invoice for the services they provided for me however, when I asked to see where I signed and excepted the service, they cant send it to me. All they sent me is a page which they use for people who do except their services , not a single document with my signature in my approval to use their services. My bill even got more expensive after 12/2022. This is a scam and they are harassing me daily!Business Response
Date: 05/04/2023
As the Billshark operation is internet-based, by submitting a bill and clicking the "accept box", the customer electronically agreed to the terms of service. Electronic signatures, such as this, are binding per the ***** Act of 2000.
As for the savings, the customer saved money by discontinuing their insurance, as this was a feature they were not utilizing and we were also able to save them money off an additional feature they added to their account.
We did attempt to resolve this customer concern via our support team, however, they were unwilling to work with **. If the customer would like to provide ** with full PDF copies of their billing statements from AT&T our QA team would be happy to review them.
At this point in time, there is no adjustment warranted for this account, and the card that the customer manually provided has not been charged.Customer Answer
Date: 05/04/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 05/04/2023
I did not receive a comment with the rejection, only screenshots, that our team has on file.
If the customer would like to provide us with full PDF copies of their billing statements from AT&T our QA team would be happy to review them and go from there. I do want to set proper expectations, if the savings are on the account, the customer will still be liable for the invoice.
Customer Answer
Date: 05/08/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
As you see attached I was completely unaware of what was going on, I have signed nothing, checked no boxes, accepted no charges and would like the invoice to be voided and no longer be contacted from this company Billshark
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was billed incorrectly on "projected" savings of $1200 over the period of next 2 years. I asked Billshark team multiple times to clarify the basis of project savings, but never received a satisfactory answer. During my discussion with ****** on 4/18, she confirmed that BillShark never received any official confirmation from Spectrum on projected savings. It was merely verbal deal between the ********************************* am attaching the 'Official' copy of Statement from Spectrum for your review & calculation. Looking at the actual Spectrum statement it is now evident that projected savings are Not more than $940 over the period of next 2 years. As per simple math, I am overcharged by $104 by the BillShark. Can you guys please look into, and refund the excessive amount charged to me?I feel harassed as I am overcharged at first place, and now being pushed to do multiple follow-*** just to get my own money back. Appreciate your help and timely resolution on this request.Business Response
Date: 05/03/2023
It is common for the 2nd yr of savings to not show on Spectrum statements, however, our QA team has confirmed the savings are in fact on the account, and the customer can also confirm this information with their provider directly.
Our QA team has also confirmed the amount of savings is actually more than what we quoted this customer, therefore, there is no refund to process at this time.
Initial Complaint
Date:04/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I use the Mint app, which recommended Billshark. I agreed to do it and they changed my internet plan without telling me what the new plan was or how much my bill would be going forward. My next internet bill was higher than it had ever been before. I exchanged over 9 emails with them asking for them to explain what they did to my internet plan and their answers were inconsistent with the new internet bill I received. They took several days to respond to my emails, their emails didnt make sense, and they charged $363 on my credit card at a time when they hadnt responded to my last email and they knew I didnt understand what they had done.Business Response
Date: 04/25/2023
During the negotiation our representative reached out to this customer and went over in detail the savings as well, they received an email outlining this information.
When this customer reached out to our support team they went over in more depth of the savings as well as the new amount the customer would be paying for their services. We also provided a screenshot of the new discount and the services they would be receiving. (I have attached).
We have replied to this customer multiple times detailing the information they have requested.Customer Answer
Date: 04/27/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I am not satisfied with their response because they still have not told me what my XFinity plan is now (the details of the internet service) and they have not adjusted their charge on my card to reflect that itll take a few months for their alleged savings to take effect. From my perspective, after over 10 emails back and forth with them, they failed to provide this information that I requested repeatedly and they changed my credit card even while they knew the charge and amount were in dispute due to their failure to explain which Xfinity plan I have now and how it is that my Xfinity bill is now higher than ever and they still took $363 from me.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 04/27/2023
We have given this customer screenshots of their services as well as detailed emails of what their services are and the pricing. It is also important to note that whenever there are changes made to ******* Xfinity accounts, this includes discounts, promotions, and changes in services, ******* ALWAYS emails the customer with the details of the changes. So, not only did we provide this information, but so did *******. I have included another screenshot of the services and the pricing, that was mentioned in my previous response, however, I did not expand on the image, only the fact that we have been explaining these details multiple times to this customer.
As far as the savings, we let the customer know before they sign up, and also during the consult of the savings, as well as in the detailed savings email that it normally takes 1-2 billing statements for the customer to see the full savings. We also explained this to them when they came into your support department.
At this time there is no refund to process as our savings are in fact on the customer's account and this invoice is valid.Customer Answer
Date: 05/01/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
No you did not send me screenshots that actually explained anything and neither did ******** I told you they didn't. Even if they did, you would not deserve credit for that. The crappy screenshots you sent are not able to be enlarged or read. The screenshots attached to this message show the email with your illegible screenshot, my email directly after that stating that I could not open your screenshot, and your response to my message saying that I could not see the screenshot, where you ignored me. You also said the service ticket was resolved when I was very clear with you that I was not satisfied with your responses and did not have the information I requested from you. You took as long as 2-3 days to respond to my emails and then you said you would automatically close the support ticket, which is completely unfair and unreasonable. It turns out I have more going on in my life than fighting your asinine and predatory company. I will be raising these concerns with Mint as well so they stop recommending your services.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
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