We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Billing Services

Billshark
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Billshark's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Billshark has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Billshark

      35 Parkwood Dr Ste 110 Hopkinton, MA 01748-1727

      BBB accredited business seal

    • Billshark

      PO Box 92 Hopkinton, MA 01748-0092

      BBB accredited business seal

    Customer Review Ratings

    4.13

    Average of 261 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Franklin M

      Date: 10/25/2024

      They make it easy to save money on my bills

    • Ridge M

      Date: 10/24/2024

      Saves me about $20 a month and customer service is so responsive.

    • Nicole M

      Date: 10/23/2024

      Absolutely a great service! Also received a personal call from a representative to review their efforts in lowering my bill. Highly recommend!

    • Julian S

      Date: 10/21/2024

      My optimum bill went down while my service quality improved.

    • Mark S

      Date: 10/19/2024

      I truly appreciate someone else taking on this task for me. I have done it in the past with pretty good success but was on the phone for what seemed like hours and had to threaten to quit/leave the company providing the service before I could get anyone to take me seriously. Every little bit helps and again, I truly appreciate the effort.

    • Daniel L

      Date: 10/19/2024

      Daniel L

      Date: 10/19/2024

      If you use the service, I would recommend not signing contracts with the subscribers that they're haggling for the service you end up paying for the savings that you don't get if you consecutively use the service. It almost feels like a scam at that point even though it's not.

      Billshark

      Date: 10/21/2024

      Thank you for sharing your concerns about your experience with our service. We apologize for any frustration or confusion caused.


      We've reviewed your account and found that your personalized Shark, successfully negotiated a lower rate with your service provider, as requested. During this process, our Shark confirmed with you that you were comfortable with the new rate and the associated commitment.


      We want to assure you that we never commit our customers to a contract unless they explicitly authorize us to do so. Our process requires your clear consent before finalizing any agreement.


      We're proud to say that our negotiation resulted in substantial savings for you, without making any changes to your existing services. We believe this demonstrates the value we aimed to deliver.


      However, we understand that you may still have concerns about the savings or the commitment. I see you reached out to our Customer Success Team over the weekend.  We will review your account and ensure the negotiated rate is being applied correctly.


      We appreciate your patience, and we'll be in touch with you shortly to address your concerns.
      Your satisfaction is crucial.

      We appreciate your feedback and look forward to resolving this matter.

    • Oraen S

      Date: 10/18/2024

      Thank you Billshark for all your great deeds and help towards lowering my bill, I really appreciate you guys. ??

    • Rodger W

      Date: 10/18/2024

      Good communications, good outcome and significant savings. Iam very pleased

    • Frankie L

      Date: 10/18/2024

      **** Shark made the process so easy. Thank you so much. I saved so much money on my bill that I am so grateful for. Thank you for a job well done.????

    • adam g

      Date: 10/18/2024

      I didnt know this type of service existed but figured why not try it out and Im glad I did! The process was almost entirely hands free and the agent was able to secure a better quality plan for less than I was paying before the upgrade. Savings every single month with the per year total in the hundreds of dollars. They only charge if they succeed and the price was so reasonable I was happy to pay it. The agent was also incredible with consistent communication and effective results. Its so worth trying out.

    Billshark is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.