Reviews
This profile includes reviews for Billshark's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 261 Customer Reviews
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Review fromSamantha M
Date: 10/30/2024
1 starSamantha M
Date: 10/30/2024
They renegotiated my bill over a year later without my permission and claimed that they could do so because I opened an email that was actually sitting in my trash unopened. They need a new software that doesnt lie about people opening emails, as well as not renegotiating bills a year later when I never asked for it. How do they even have my information for that?
Billshark
Date: 10/31/2024
Thank you for being a valued Billshark customer since September 2023. At ******************, we're your personal account managers, dedicated to promoting smart money values by lowering monthly bills. We negotiate recurring bills (e.g., internet) and cancel unwanted subscriptions. We appreciate your feedback and apologize for any frustration.
When signing up, you agreed to our terms, including monitoring your account for expiring savings.
Billshark sends multiple emails and text messages before renegotiation, ensuring customers are informed. Customers are notified before negotiation that they can easily opt out if not ready for renewed savings.Regarding email tracking, our state-of-the-art software indicates you engaged with emails, contrary to your statement.
I'm glad our *************************** was able to assist you and resolve your concerns.
Thank you for being a great customer!
Review fromChrystal K
Date: 10/29/2024
5 starsI was pleasantly surprised by the amount I was savedReview fromMatthew P
Date: 10/29/2024
4 starsThey provide a really nice service if you have enough money to pay them up front. If you are really struggling financially, it might be more difficult because the more they save you the more you have to pay them. 40% is not a bad deal though.I think they could improve by also negotiating for upgrades to service, better equipment, etc. if applicable.Review fromDaniel W
Date: 10/29/2024
5 stars**** was able to help me get a credit on my account, very professional and valuable service. Thank you!Review fromEstefania G
Date: 10/29/2024
5 starsThanks to **** for all the help!!! She was able to negotiate my internet bill and lowering my monthly payment!!Review fromPanagiotis K
Date: 10/27/2024
5 starsOnce the bill reduction process began it finished in 24 hours. Then the follow up phone call was very detailed. So far the savings look legit and good.Review fromMaureen V
Date: 10/25/2024
5 starsHave helped me save 30$ on my spectrum bill. Easy process.Review fromNancy P
Date: 10/25/2024
5 starsExcellent bill negotiation and they were able to negotiate my internet bill down in a timely fashion.Review fromClaire D
Date: 10/25/2024
5 starsHad a great experience with my **** **** Shark was able to negotiate a 2 year discount on ***************** after I had tried numerous times myself. I'm impressed with their customer ************************** Thank you!Review fromRaul N
Date: 10/25/2024
5 starsEasy process they managed to get me a one time discount. Doesn't hurt to try it if they may actually be able to lower your monthly bill. Got a message straight from **** saying my account would be credited a discount soon after they said they would begin negotiating.
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