Buying Clubs
BJ's Wholesale Club, Inc.Complaints
This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,246 total complaints in the last 3 years.
- 387 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Feb 6th 2025 at 8:15 pm a Bjs employee damaged my 2021 Ram 1500 with one of there to go orders bt ramming it into the back of my truck. The estimate for the repairs are almost $5000 dollars and BJs has not finished handling my issue and have not received payment. They sent me over to claims department and they are not answering me. I need this resolved already.
Business Response
Date: 02/21/2025
Reached out to member via email and are awaiting a response to resolve.Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am Bjs club memeber since they open the store in *********. They sent me a letter at home saying I am pre-qualified for the Bj's one Mastercard. Also stating I will receive 3% back in reward at Bj's purchases, 10c off/gal everyday at Bj's gas and also receive $60 in rewards. I followed everything excatly the way offer letter stated. I have recived everthing excet the $60 in rewards. I have talked to several customer service agents and managers at ********************** and *********** but nothing has been done. They have told me I will recive the rewards within 60 days but now its over 110 days but havent reived anything yet. I am looking for assistance in this matter.Business Response
Date: 02/21/2025
Reached out to member via email and are awaiting a response to resolve.Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see the attachedBusiness Response
Date: 02/20/2025
Weve contacted the club, and a team member will be in touch with you shortly.Customer Answer
Date: 04/01/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
See attachedBusiness Response
Date: 04/08/2025
The member's claim has been submitted to ********, the company that manages insurance claims for BJ's.Initial Complaint
Date:02/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my BJs membership because I was not satisfied with it. Under their policy they will provide a refund. I requested this cancellation on 2/2 and they told me it would take from 5-7 business day for me to receive the refund on my credit card. As of today 2/18 I have not received such refund. I have called BJs multiple times about the refund, and every time they give me a different excuse and keep changing the time frame for the refund. From the original 5-7 business days, now they say it takes up to three weeks! That is NOT what I was told originally via chat, which Im including a screenshot.Business Response
Date: 02/19/2025
I will contact the credit department and update the member.Customer Answer
Date: 02/19/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Ok. I am awaiting for their update.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 02/25/2025
Please see attached.
I emailed the member on 2/21/25 at 9:09 AM and provided a copy of the refund. I have not received a response from the member.
Initial Complaint
Date:02/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a loyal customer to ******************** in ************* for over a decade. I am currently unable to physically go grocery shopping due to medical reasons and utilized their online order and at home delivery service. I placed a pretty large order and spent approximately $500. Upon delivery, I noticed several items were NOT delivered. Including essential home items and foods. I contacted delivery individual first and was told to contact store directly. When I asked for replacement items, I was told they did not provide them. They offered refund which I was forced to accept. Almost $200 worth of items were missing. I am unsure if this was the fault of the store, or delivery individual, but has caused significant inconvenience and expense.Business Response
Date: 02/16/2025
Please see attached.
The member placed an order, but unfortunately, some items were out of stock and could not be delivered. A refund has been issued, and we sincerely apologize for any inconvenience this may have caused
Initial Complaint
Date:02/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased furniture through BJs online with delivery. The furniture was picked up at the Levittown store. I went to build set and a plug was missing from set to power up my recliner. I called manufacturer and I was told to deal with BJs. I called customer service twice to file a complaint. Both times they advise they would open a ticket, nothing . No response, no email. I went to store a ***** offered to find piece, no success. I escalated to ***** the manger. Took my information to schedule a return of entire furniture and I was never called back. I have a recliner that will not power up, *** socket on one side does not work. Bjs has terrible customer service all around, they should not sell furniture if they cannot support their customers with simple issues. I would like a billing adjustment for so I can purchase a power adapter for my recliner I also need one of the seats replaced since the *** is not working.Business Response
Date: 02/16/2025
Weve contacted the club, and a team member will be in touch with you shortly.Initial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally lodge a complaint regarding an issue with a duplicate charge on my account from an online order I placed with BJs on 2/14/2025. My order total was $426.14, and upon completing my transaction(which was cancelled the same day), I noticed that my account was charged twice for the same amount, totaling $852.28.I immediately contacted BJs customer service at **************, where a representative claimed they only saw one charge. However, when I three-way called my bank, they confirmed there were indeed two charges for $426.14 each from BJs at the same time. Despite this, BJs support insisted there was only a hold and that one charge would be refunded right away while the other required escalation, leaving me without access to my own funds.This is completely unacceptable. I was charged twice for a single purchase, and only half of my money was returned promptly. Being told I must wait several business days for the remainderwhen BJs is at faultis both unfair and financially burdensome. To make matters worse, I was only offered a $25 gift card as compensation, which does not come close to resolving the problem.I request an immediate full refund of the remaining $426.14 and an official explanation for why this occurred. Additionally, I expect BJs to address these ongoing payment processing issues, as I have since discovered numerous complaints from other customers facing similar problems.Business Response
Date: 02/16/2025
Please see attached.
We will follow up with the member on 2/17/25 to ensure everything is resolved. Our records show that a refund has been issued, but we want to make sure the member is fully taken care of.
Customer Answer
Date: 02/16/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
I reached out regarding a billing issue that remains unresolved. On 2/14/2025, I was charged twice for a transaction that was later cancelled. The total duplicate charge was $852.28, and I have attached supporting documents showing both charges.
While I have received a partial refund of $426.14 I have yet to be refunded the remaining $426.14. As the order was never fulfilled, I kindly request an immediate refund for the outstanding amount.
I have attached all relevant transaction details, including timestamps, to verify this error. Please review the information and process the refund as soon as possible. If this issue is not resolved promptly.
Please confirm when the refund will be processed. I appreciate your prompt attention to this matter.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Latonah
Business Response
Date: 02/19/2025
We are actively working with the credit department and the member, and we will keep the member informed every step of the way.Customer Answer
Date: 02/19/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
I reached out regarding a billing issue that remains unresolved. On 2/14/2025, I was charged twice for a transaction that was later cancelled. The total duplicate charge was $852.28, and I have attached supporting documents showing both charges.
While I have received a partial refund of $426.14 I have yet to be refunded the remaining $426.14. As the order was never fulfilled, I kindly request an immediate refund for the outstanding amount.
I have attached all relevant transaction details, including timestamps, to verify this error. Please review the information and process the refund as soon as possible. If this issue is not resolved promptly.
Please confirm when the refund will be processed. I appreciate your prompt attention to this matter.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Latonah
Business Response
Date: 03/05/2025
Please see the attached. I spoke with the member on 2/20/25, and she confirmed that she has received her EBT refund.Initial Complaint
Date:02/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order # ********* was placed on February 5, 2024. This is a valentines gift and was supposed to be delivered on February 13. Today is February *************************** transit. There has been no update with *** in several days and there is no estimated delivery date. I have paid my credit card for this order but I do not have it. I chatted with customer no service but was only told to wait 3 more business days.Business Response
Date: 02/17/2025
Reached out to member via email and are awaiting a response to resolve.Customer Answer
Date: 02/17/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have received NO email from the business. I ordered this item weeks ago and it is clearly lost in transit according to **** I need the items to be overnight shipped to me ASAP.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 02/19/2025
We are currently working with the member and the vendor. The product has been shipped, and the member has been emailed the tracking number. We will follow up with the member to ensure everything goes smoothly.Customer Answer
Date: 02/19/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as
The tracking number is invalid. *** contacted me yesterday and said the merchant would overnight ship the item yesterday, but *** has not yet received the shipment so clearly it will not be delivered today. *** declared the first shipment was lost.
This problem has been going on for weeks and I wish the company would do the right thing and ship the item. It was a Valentines gift.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 03/05/2025
Please see attached.
I spoke with the member on 3/24/25, and she informed me that her mother has received the item.
Initial Complaint
Date:02/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased several giftcards for people for the holidays. One giftcard for $100 for ********** from BJ's Wholesale Club on-line and it was not activated. Others on this purchase were activated but it clearly shows that this one was not although I was charged for it. I have been going back and forth with their BJ's *********** phone #*************) since December 27th (the purhcase was on December 1st), I have provided them with all the copies of information they requested through e-mail including picture of card, receipts, and validation from a ********** Store that it was never activated by BJ's Wholesale Club. I have just called them again today and they say nothing has been done because they are waiting for this information that I have already provided them. This is my third try and I'm done and hoping you can help me get a resolution.Business Response
Date: 02/12/2025
Reached out to member via email and are awaiting a response to resolve.Customer Answer
Date: 02/12/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have now e-mailed the same documents which I provided on this complaint twice and even sent a follow up regarding what is going on and I get no response. Although I responded directly to their e-mail request, If they provide exactly where I need to, once again, send these documents and they respond to me that they acknowledge received them and my gift card is funded or I receive a refund then I will be satisfied.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,June
Business Response
Date: 02/12/2025
I spoke to the member on 2/12/25
I informed the member that we shipped a $100 ********** card via *** Overnight. Tracking #1ZA292430171566963
Initial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
01/20/2025 I purchase a television from BJ'S in the amount of $349.99 minus $72.00 for a balance of $281.98 plus 6% sales tax. Once I got home took the television out of the box it didn't work so I took it back to BJ's and they told me that the serial number was different than the one on the box. To my surprise I bought the television from them and only took it home before bringing it back to the place that I bought it only to be told there was nothing that they could do for me.Business Response
Date: 02/11/2025
Weve contacted the club, and a team member will be in touch with you shortly.
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