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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Review Ratings

    1.17

    Average of 233 Customer Reviews

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    Review Details

    • leona h

      Date: 06/23/2025

      I ****** 2 Queen bed sets paid extra to get them delivered to me plus and added 60 dollar tip. To have this not delivered to me, signed for by the delivery person. I am out over 1200 dollars. And they going to tell me to take it up with my bank. I have never been so disappointed in my life. I am sorry that I got a mebership from them.

    • Deborah P

      Date: 06/19/2025

      I have submitted online/ in-person applications and was right out discriminated by the hiring manager **** and one of the customer service desk workers, I am a member and shop there, I was so shocked at the treatment from both, it really is heartbreaking when you just want to work and feed your family and have to put up with this kind of mess!

    • Kathy D

      Date: 06/17/2025

      I did an online pick up order. at Bjs. The original total was $199. They did not have some of my items so the amount changed to $152.. within 10 minutes of the pick up I was charged $152, but the pending charge of $199 would be released within seven business days. So for $152 I am out $352 for a week. This is injust that they do this to their customers on online pick up orders. I need that $200 and they are holding it for no reason. This should be illegal in my opinion. I also had another incident where I bought my two children each their own membership to Bjs The following year, both of them were automatically renewed. I was not going to purchase them. So I called to get a refund.. they only refunded one and I had to wait two weeks to get the other one refunded because they said they thought it was a duplicate charging instead of looking into it. They just left it be. I love shopping at BJs, but I am considering moving my membership to ****** due to the inability of BJs to facilitate Corporate customer service.

    • Melissa S

      Date: 06/11/2025

      I have called multiple times everyone keeps escalating the issue and saying they will get back to me in ***** hours and no one ever does! I call again and again and again and yet again for the cycle to be done over and over and over and over. I have photo evidence of chats with an associate to prove my claim! ...i was owed a gift card for buying a gazebo the promo was for $90 or 25 gallons of gas at 1 cent a gallon. It did NOT state that i had to wait for it to be delivered it said to wait 15 minutes after purchasing to fill up....i waited an hour. It wasn't applied, so i did the chat online with BJ's customer service they told me not to use the promotion once it pops up and once it expires they will issue a gift card for the gas i already purchased. I have screen shots of the BJ's customer service agent stating this! so i followed her instructions and have emailed multiple times and called multiple times spending hours on the phone trying to resolve and they keep saying it will be resolved in ***** hours and yet here we are after each agent has made and broke the same promise with it not being resolved! i also stated to multiple agents i wanted to return the gazebo and they said please don't we will get this resolved! now here we are almost a month and a half after purchase with it not resolved and my gazebo is still in the box. i have never been lied to and given the run around, waisting so much of my time by a business in my life!

    • Bryant S

      Date: 06/07/2025

      Rude Racist employees that need to be let go or trained on how to behave professionally

    • Ella W

      Date: 06/03/2025

      I am disabled, and I went to BJ's in ********** located in *************,** i was looking for the mobile cart so I could get around in the store, I am recovering from a stroke so i have limited mobility. There were 4 mobile carts and NOT one was working. A staff member told me they were ALL broken. I have been a long time member since 2015 and do not expect to be treated this way and other people with disabilities should neither. I would appreciate a response and the situation with the carts be corrected

    • Gladysann R

      Date: 06/03/2025

      I visited this store today to purchase a birthday cake for my son and soft drinks for his party this store has a weird policy where you cant take a handicap cart out the store, while I stood with my 4 week old daughter in hand the security guard and lady checking receipts at the exit door laughed at my handicapped husband who could barely walk with a cart full of items he couldnt grab or carry to the car himself I have never felt so degraded in my life as I could not help my husband because I had my 4 week old in my hand this is a horrible policy not being able to take the handicap cart to the car so I could put my daughter in her car seat and help my husband with the items after the money spent on items and a yearly membership they have no care in the world for handicapped customers

    • Robyn G

      Date: 06/02/2025

      This experience review isn't about prices and purchases that BJ's offers to its customers, which are very good. My complaint is regarding card renewal which they are automatically doing, and without your permission. I called them up in March to make them aware that I did not authorize a renewal, they said I would get the money put back on my debit card, it's June and I still have been given my return. FYI... I'm just one customer so if this happened to me (thank GOD I caught the error, which was $61.00), imagine how much money is being claimed by them, you do the math! Shame on you BJ's!!

    • Debora L

      Date: 06/02/2025

      This complaint is regarding the miscommunication about their warranties and misleading consumers. We purchased a new 75 ************** in 2021. My husband did his research and knew the exact tv he wanted. With new grandbabies in the family, MY ONLY CONCERN was accidental damage to this huge TV he wanted. So after a lot of discussion with the *** we bought a $1800 tv and purchased the expensive extended warranty, where the employees assured us it covered ALL accidental damage and covered it for the next 5 years. Hearing that, while communicating about the screen specifically would lead you to believe the screen is also covered correct!?Now no one expects to have their screen damaged, and accidents happen which is why we got the coverage. And guess what, 5/30, my daughter tripped and bonked the screen. It got damaged, so we called up Asurion customer service. And we explained what happened, and they verified receipt and purchase information, and then told us how to file the claim. Which shouldnt have been done due to the fact that the plan doesnt cover accidental physical damage. So we file the claim and submit all the correct forms and required documents, just to be told the claim is rejected. So we call Asurion again today, 6/1 and had a very displeasing interaction with a manager.We spoke to a *** who told us that it covers other accidental damage, but not physical. So we spoke to a manager, and she just wanted to be done with me. She told me I can just cancel it at any time now, even though we have another year left. We informed her we will be ***orting this to consumer affairs. Unacceptable and misleading at every corner. And I have a useless warranty, and out money, how many others are they stealing from?

    • Jose P

      Date: 05/24/2025

      I placed an online grocery order totaling $286, which was successfully charged to my account. Shortly after, a second charge for the same amount appeared as a pending transaction, effectively holding an additional $286 and pushing my bank account into the negative.This caused a serious disruption in my finances, including preventing me from being able to purchase essential medication for my son. I immediately contacted BJs customer service by phone and message, but received no meaningful help only vague instructions to wait. No one took accountability, and no effort was made to resolve the issue quickly.This kind of treatment is unacceptable, especially from a company trusted by families. I expected better. Until BJs takes responsibility for its payment processing issues and treats customers with real support and urgency, I cannot recommend them.

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

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