Buying Clubs
BJ's Wholesale Club, Inc.Headquarters
Complaints
This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,244 total complaints in the last 3 years.
- 391 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On a shopping trip on 9/29/22 I had a $20 reward amount to use on purchases. BJS refused to accept this saying they dont see the credit. The same thing happened on9/10/22 8/25/22 8/4/22 and several more dates I shopped there. On there website it shows $20 credit and they are set to expire in December. I called customer service after each shopping trip and get the same response of the system is down.
Business Response
Date: 10/10/2022
We have reached out to the member via email and left a voicemail.Business Response
Date: 10/25/2022
We adjusted $20 in Rewards on 10/10. Member was satisfied.Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Woke up this morning to find that my BJ's Warehouse membership had been renewed via 'Easy Renewal' despite never having opted into this service. I haven't been to a BJs in years since moving away from my local one and I think having an auto-renewal come up out of the blue with no forewarning that A) Such a service has been created and B) That it is coming up for renewal. Checking on the website says that to opt-out of easy renewal one must first have an active membership, but if my membership isn't active why would I want an auto-renewal?Attempting to cancel this auto-renewal after the unexpected and DEFINITELY UNAUTHORIZED charge gives me a backend error of some kind, the screenshot of which is attached.It is incredibly frustrating to have my books balanced only for something like this to happen out of nowhere and not only charge me for a service I no longer use but also put me in jeopardy of overdraft while I wait for a utility bill to come out of my balance. I also have no saved payment methods so I don't know why BJs has my card on record that I used for my initial membership.Business Response
Date: 10/25/2022
The full refund of the Easy Renewal charge was issued 10/19, please note that credit can take **** business days to be reflected in the bank statement of the member.Initial Complaint
Date:10/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Membership number *********** - Elite member with credit card with BJS. I have had this account for over three years and I have not been receiving the 5% back as promised. I only have screenshot of the past 6 months of not receiving the 5% back. I called member services today 10/3/22 and was given ticket number *******. Employee stated I had zero rewards on file and he doesnt know why I am not receiving 5% back. I attempted to call the corporate office to speak with someone who handles the BBB complaints and was blown off. The call was sent back to customer care number, which I already spoke to someone. I called credit card company who handles the Mastercard account and they advised me, computer system crashed back in June and I am unable to use the rewards I have already EARNED! Credit card also stated they have no idea when the awards will be back up and running to my account, along with working properly on checkout. BJs is not giving me back 5% on my in-club purchases along with purchases on-line at BJS.com. I have rewards that I cant use do to computer crash update and customer pays the price for it? I am asking for complete review of my membership and all my transactions since it opened, to ensure that I have received all my rewards of 5% on my purchases for BJ elite membership. Secondly, I want a check send too me for all my rewards that I have lost, I currently have and cant use and for all the purchases that I have made not giving me the 5%. BJS needs to ensure that my profile along with membership are linked correctly, so this issue never happens again to me. Finally, I want to speak with someone about what has happened from corporate office. Lack of communication and professionalism from customer care to credit card company is unacceptable! How much longer does BJS feel it is ok to deceive me out of the benefits by signing up for the BJS elite Mastercard.Business Response
Date: 10/04/2022
We are working with ************* to get this resolved. We appreciate your patience.Customer Answer
Date: 10/06/2022
Complaint: 18158309
I am rejecting this response because:
Sincerely,
****************************** from BJS corporate office left me voice message 10/6 and told me its the bank fault concerning financing charges. Did BJS any read my compliant? I have over $30 dollars in rewards that I cant access. Per the perks of Elite Mastercard I am required to get 5% on my BJS purchase on-line and in club purchases. I have clearly provide document In my original complaint that I am not receiving the required 5%. I ask that BJS read my complaint correctly and respond accordingly. I never stated anything about finance charges on my complaint. I am willing to accept $500 BJS gift card to compensation for my rewards I cant use along with 5% that I havent been receiving. BJS needs to take ownership of these issues and kit blame ************* BJS signed agreement with the bank and need to honor terms of agreement in all areas.
Business Response
Date: 10/07/2022
We have received this correspondence from ************** "***** is missing points for a few BJs ON-US purchases in late June and July. There were issues with BJs transactions not earning points or earning the incorrect number of points after the migration to FISERV. This has been fixed as of 8/17. For transactions missing points before 8/17, these will be remediated through the ****** issue (ISSUE-4079). There will be cardmember communication that will be sent out soon to advise that accounts will be correct, and points adjusted." ******** will be in touch directly.Customer Answer
Date: 10/10/2022
Complaint: 18158309
I am rejecting this response because:
Sincerely,
***************************I spoke with *** with BJ'S corporate office about my complaint via phone. I am being told that all the issues about my 5% earnings along with missing rewards, will be resolved by the end of the month. I don't agree that with the statement I am missing "few or little" points from BJS. BJS has advised me they will keep my complaint open and worked with me. I prefer to keep this case open if possible until issue is fully resolved with BBB if allowed. ************* is one responsible for issuing awards, promotions and ensuring I am earning the 5% on all purchases. They have failed miserably and have no clue when awards when I be able to use rewards again. Comenity was supposed to have issue resolve by end of September 2022 but have moved it another month. I personally have not faith in this but BJS have been told the issue will be resolved by the end of the month. The charges I have submitted show I should have received $52.28 in regards. I only have was rewarded $8.23. I do believe I am owed over minimum over $250.00 for the past 24 months since I wasn't rewarded my 5% on my purchases at BJS. Wait and see approach at this point. I appreciate ***'s assistance and looking forward to resolving these issues.
Business Response
Date: 10/25/2022
Spoke with member on 10/18, adjusted $60 in Rewards. Member was satisfied.Customer Answer
Date: 10/25/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My concern is with BJs Perks credit card. The account statements and the online statement section do not show a running balance. There's no way to know if your payments are being applied correctly. I have contacted the company many times, and they hang up on me on the phone (no, I was not combative) after a half hour wait, and the chat online gives repeated canned responses that have nothing to do with anything related to the problem. This was especially evident to me last year, and recently, when I was making very large payments and I would charge maybe $200, make several $300/$200 payments (I pay more than once a month), get charged maybe $35 in interest, and my balance would only come down a very small amount (or go up!). There's no way to prove that they are correctly applying payments at all. They will not talk to me. They won't respond appropriately. I'm paying off and "losing" this card, but I feel they are ripping people off because we can't see what is happening in the account. My balance went bad last year sometime, and I have no way to prove it because I can't tell where or how. Is there supposed to be a running balance? I have it with other accounts and cards. Thank you!Business Response
Date: 11/02/2022
Called member on 11/2 and left a voicemail.Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 19, 2022 I went to BJs and ******* ************* to buy gas. I swiped my CitizensBank card and then realized the pump only had premium gas the regular was broken. I canceled the transaction and went across the street to speedway to purchase gas. ******************* bank statements can show this. A couple days later I noticed a charged of $76.95 from BJs for the gas I never. I opened up a fraudulent claim two times with CitizensBank and both times they denied it stating I would have to work with BJs because the card was actually scanned. I have a case that has been open with BJS since August and are continually being told that I have to go back to my bank to initiate a fraudulent claim. So now I have a financial burden of nearly $80 that was stolen from my bank card and neither citizens bank nor BJs will help me.Business Response
Date: 10/04/2022
Our internal teams have looked into this, and it has been determined that the member will need to dispute the charge with their bank if they believe they have a fraudulent charge on their account.Customer Answer
Date: 10/04/2022
Complaint: 18162172
I am rejecting this response because:I have escalated this to the ****************************** twice and both times their conclusion is that because the card was initially swiped, it must be resolved through BJ's.
I have given BJ's the exact time, date, and pump, and asked them to review their security cameras, but have yet to receive a response. This is extremely unfair that I am being penalized for a transaction I did not make.
Sincerely,
*************************Business Response
Date: 10/05/2022
The member will need to contact the bank and ask them to file a dispute with the merchant, in this case BJ's. The bank needs to handle this directly with us once the dispute is filed.Customer Answer
Date: 10/11/2022
Complaint: 18162172
I am rejecting this response because: I let citizens bank know what was mentioned and they sent the attached letter. They are stating this **** to be completed through BJs. This is the fourth time theyve looked at this case and are consistent with her messaging that BJs is responsible for it.
Sincerely,
*************************Business Response
Date: 10/25/2022
The member will need to dispute the charge with their bank if they believe they have a fraudulent charge on their account.Customer Answer
Date: 10/25/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I feel as though you have not read the last five correspondences which stated that I have opened two cases with ************** both which were escalated. They have repeatedly stated that due to the nature of the issue, the transaction not being cancelled correctly at your pump, they cannot do anything. They have advised each time that it is BJs responsibility.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 10/26/2022
We do completely understand, however this is a process with your bank as everything has been resolved on our end. Thank youCustomer Answer
Date: 10/26/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
That is a false statement. The card was swiped at your business and the transaction was not cancelled correctly on your machine. This is a BJ's issue. I have asked several times for you to look at the video footage where you will clearly see that I left your station without pumping gas. I have the exact date and time, but BJ's keeps ignoring my request. I should not have to take on the financial burden for your machine working faulty. Additionally, you can clearly see the letter from ************* explaining why the claim was denied. I would appreciate a response that does not involve a pre-scripting answer - an answer that does not change for each correspondence. I have been bearing the financial loss for long enough, this is completely unfair and unethical.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
7/16/22, Through the website, travel.bjs.com which is a travel service offered through Bjs wholesale club, I booked a vacation pkg which included *************** for 2. I received an email confirmation from Bjs whole sale club after my purchase providing my itinerary. The airfare portion was through JetBlue & was only a one way trip as Id purchased the other part of the trip directly through JetBlue. The confirmation from bjs contained all of the information that would be expected of a confirmation & included a manage my reservation option for each section ************* of the trip. I clicked manage my trip for the air portion of the trip which takes me directly to jetblues website where I enter my confirmation # & last name but it doesnt ever bring me to my reservation. I chat with ************** tell me I have to call the 3rd party that I booked through, I call the contact us # on my bjs whole sale confirmation ********** told that Im calling Priceline. I tell them this is impossible. Ive never been to Pricelines website & would never do business with them. They tell me they have the reservation. I go through the bjs travel website & my confirmation ************* is NO mention of Priceline. I reach out to *********************************************** wholesale multiple times & each time I am just given different phone **************** for Priceline. Each time I speak with Priceline they tell me theyve never heard of bjs travel or wholesale. Fast forward to a few days before my ******** have to cancel. I get a cancelation email from Priceline first, then ******************************** wholesale. Priceline tells me my airfare will be issued as a JetBlue credit, I go to jetblues website to my travel bank as a frequent flyer but there is no credit. The Priceline email states when I am ready to book my JetBlue flight I must search it on Pricelines website & then call Priceline to book which just means the deception continues & I am still forced to do business with PricelineCustomer Answer
Date: 10/05/2022
Please see the attached email that was sent to me after I made the purchaseBusiness Response
Date: 10/07/2022
We are working with the travel team to look into the member's concerns.Customer Answer
Date: 10/13/2022
Complaint: 18163545
I am rejecting this response because:the response came from Priceline & simply stated that they are an affiliate of bjs travel. That was established way back after I made the reservation. Bjs travel and/or Priceline need to acknowledge & accept accountability for NOT misleading customers on who theyre choosing to do business with. It isnt stated any where on bjs travel website that they or their customers would be doing business with Priceline. Also now I have a JetBlue airline credit through Priceline that I cant use at JetBlue. Im not even sure I can use it at Priceline as Ive searched multiple times for various dates to rebook my trip & I dont see JetBlue offered as one of the airlines. I need either a refund or my travel credit transferred to JetBlue. I have spoken with JetBlue & they said they could take over the reservation for $50 per passenger.
Sincerely,
**********************************************Business Response
Date: 10/25/2022
On 10/11 The travel team reached out to the member and explained the relationship between BJ's Travel and Priceline.Customer Answer
Date: 10/25/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:10/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company has claimed for several months that, due to a "system issue", award dollars are not available for use. I have $200 available on my credit card statement, but only $20 is showing as available. My member ID is ***********. I have now let my membership expire, as this was supposed to be rectified by the end of September. They are in breach of contract, and I will escalate to an attorney without satisfactory response.I am formally requesting all available award dollars be mailed me in the form of a check immediately.Business Response
Date: 10/06/2022
We are working with Comenity to fix the missing rewards. We appreciate your patience.Customer Answer
Date: 10/06/2022
Complaint: 18164175
I am rejecting this response because:
My funds are still unavailable. Part of the credit card agreement is that I can request all rewards in the form of a check. Im requesting this now.
Sincerely,
***************************Business Response
Date: 10/10/2022
Member has been advised that Comenity is conducting an investigation and he would be notified of their conclusion.Business Response
Date: 10/25/2022
************* states: "I wanted to provide a brief update to your inquiry. Please be advised, we are still researching your inquiry and will provide an update with details once they become available."Customer Answer
Date: 10/25/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
There has been no adequate resolution to the issue. Please issue a check for all rewards due to me, as per the credit card contract. This issue has been escalated to my attorney. You will be served with a class action in the next 5 business days, as your responses have done nothing to mitigate the breach of contract for all of your customers.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 10/27/2022
************* has provided us the following update: "It has been discovered that there are known issues currently with BJ awards. There are open recoveries to resolve these issues, but at this time we do not have an expected timeframe of remediation. We are still investigating to uncover if this account is one of the affected accounts. Once I have more detailed information , I will reach out with my findings."Customer Answer
Date: 11/02/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[This has been an issue for many months now. Ive been extremely patient but am at the end of my rope with both BJs and ************** The issue remains unresolved.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 11/02/2022
We have adjusted $180 in Rewards to match ************** They should be visible within 3 business days. Thank youInitial Complaint
Date:10/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Despite me cancelling a freight order that was almost 30 days late, it was delivered, heavily damaged. I immediately contacted BJs and requested a return freight pickup and refund. Now, almost 40 days later, the freight pickup has never occurred and I've not received a refund. I have made repeated calls to the **************** line and have been told that the issue would be reviewed-- but it has never been resolved.The items were damaged in transit (photos provided to BJs) and have now sat outside for almost 40 days. Some of the food has expired. I want a refund and authorization to throw this stuff in the trash.Business Response
Date: 10/07/2022
Reached out to member via phone and email to discuss,Business Response
Date: 10/25/2022
We refunded the member $556.56 on 10/11.Customer Answer
Date: 10/25/2022
I appreciate BJ's quick response to the BBB submission. My issue has been resolved.
I would strongly encourage BJs to look at their shipping damage claims process because I likely would have spun in an endless loop had I not involved the BBB.
Thank you!!
***********************Initial Complaint
Date:10/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered a patio set online from BJs wholesale. Upon opening the product, we noticed that there were significant scratches on the fire table. We called to complain and spoke with a woman whose name was ******* on 9/30 at 1:50 pm. She said that they would replace the fire pit and that we could give away or dispose of the current item. She would call back within 3 days to confirm all details. She referenced a BJs ticket # *******.My wife called 6 days (4 businesses days) on Wednesday. She spoke with a gentleman named ******** based out of *****. He said that they would not replace or discount the purchase. If we wanted a refund, we needed to bring the entire set to a BJs store and return. We could repurchase the product, which has since doubled in price from our original purchase.Business Response
Date: 10/07/2022
The carrier provided the contact information for the member to reach out to schedule a pickup. Emailed the information to the member.Customer Answer
Date: 10/07/2022
Complaint: 18179304
I am rejecting this response because: this is not a full response to my inquiry. I am happy to return this product but I am NOT repurchasing this set at double the price. I will accept an exact exchange at the same time I replace the product or a partial refund for the damaged product.
Sincerely,
*****************************Business Response
Date: 10/11/2022
The item is out of stock. So the member will receive a refund once the item has been returned, and they can reorder another set. If the same set is in stock at that time, we can request a price adjustment, since the one they are returning was due to a damage.Customer Answer
Date: 10/12/2022
Complaint: 18179304
I am rejecting this response because: this was not the original resolution presented to us. We were told that we did not need to return this item and that we could give it away. We gave the fire table to a neighbor. Additionally, we were told that it would be replaced- now it is out of stock. The story changes depending on the day and who we speak with. This is unacceptable.I would like a refund in the amount of the value of the fire table since it is no longer available. Based on my original purchase price, this would be roughly $400.
Sincerely,
*****************************Business Response
Date: 10/25/2022
We are working with CEVA to get the item picked up. They are currently delayed.Customer Answer
Date: 11/03/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
This is unfortunate. I do not wish to return the product; I simply wanted BJs to honor what their customer service representative stated on the phone: they would replace the product - which they have stated that they cannot do. Additionally, the representative also stated that there was no need to return the item and that we could dispose of the item any way that we chose.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 11/07/2022
We have spoken with the member, everything is resolved and they were fully refunded.Initial Complaint
Date:10/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MY BJ MEMBERSHIP CARD WAS AUTOMATICALLY RENEWED WITHOUT MY CONSENT.I NEVER RECEIVED RENEWED CARD.I NEVER APPLIED FOR A COMENITY BJ'S MASTERCARD /CREDIT CARD.I WAS CHARGED FOR A CARD FEE AND 2 TIMES LATE PAYMENT FEE.I WOULD LIKE FULL REFUND FOR RENEWAL $55 AND LATE FEES 2 TIMES $31 , TOTAL OF $117.00.I WAS PROMISED REFUND FOR 55 DOLLARS ONLY.Customer Answer
Date: 10/11/2022
the card was renewed in 7-25-2022 $55 was charged
late fees was charged in 9.27.2022
i received statement about all this 0n 10-8-2022
I do not have scanner , I can mail copy of statement.
Business Response
Date: 10/12/2022
We have reached out to the member via phone, unable to leave a voicemail. We will call back tomorrow. Thank youCustomer Answer
Date: 10/13/2022
Complaint: 18193139
I am rejecting this response because:
my phone number in their file is wrongcorrect phone is ************
They should send a refund check to my address.
Sincerely,
*********************Business Response
Date: 10/25/2022
We are working to get this membership cancelled and refunded. We have been trying to reach out to the member.Customer Answer
Date: 10/28/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQI provided my email to the BJ's rep. ********************************* I provided my master card number. I left a message on his phone and left my master card info.
I do not know what else they needed to reverse charges. I did not charge the credit card. I did not apply for a credit card. Everything was done one sided without my knowledge.
I called BJ on 10-14-2022
They requested comenity bank to reverse charges. Still nothing is done.
Regards,
*********************
Business Response
Date: 11/01/2022
The Cobrand refund will be requested to the internal team, please note that a Cobrand refund takes 1-2 billing cycles to be reflected in the bank statement.
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