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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,243 total complaints in the last 3 years.
    • 386 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the 2 TVs online 9/27 and never received them. I went to the ************ store and worked with Manager that had me pay again for the same items and assured me they would refund me the $1012.78 that I paid online. I have been on the phone fir hours trying to get my money back as promised. I have paid twice for the TVs and they refuse to give me the refund as promised on 10/3.

      Business Response

      Date: 11/02/2022

      Contacted member via phone on 11/1, left a voicemail. 

    • Initial Complaint

      Date:10/13/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 18, 2021 when I shopped there before my membership expired, my daughter accidentally hit the "auto-renew" button at the register. We immediately went to customer service & had the rep cancel it. She said it happens a lot because of the placement of the button. Got a renew notice in the mail in Sept 2021 but I'd decided not to renew. Never used the card after that membership ended in Oct of 2021. I got another renew notice in the mail at the end of Sept 2022 & I saw that it said my membership was ending on 10/31/2022. Thought it was odd but I threw out the mailer - I hadn't been charged & never used it anyway. Couple days later, BJ's billed my credit card $58.65 for the cost of renewal. Called, spoke to *** named ********, he says they'll cancel it & the money will be refunded in **** days. That didn't happen. Went to call again but checked my cc statement first & I see that now BJ's HAS NOW BILLED ME OVER $117.00! Call again, rep keeps putting me on hold, can't explain except to tell me that he has to report it to their "escalation ****** I asked to speak to a mgr. Transferred me to "escalation mgr" **** (sp?) who tells me I'm being billed for 2021 & 2022 now! Told me that in order to initiate the return of money they took illegally, I would have to respond to an email she would send to me and that it would take up to 13 days after I respond to get my money back. Never got that email. Membership not used all that time & BJ's thinks they are going to make me wait another ***** days before THEY RETURN THE MONEY THEY STOLE FROM ME????? AND LET ME ADD - BJ's WANTS *ME* TO PROVE THAT I WAS CHARGED OVER $117 BEFORE THEY WILL EVEN CONSIDER MY REQUEST FOR REPAYMENT OF THE MONEY THEY TOOK FROM ME. AND THIS WAS AFTER THIS '****' (SP?) PERSON TOLD ME I WAS BEING CHARGED FOR MEMBERSHIP DUES FOR 2021 & 2022!

      Customer Answer

      Date: 10/28/2022



      Better Business Bureau:

      The complaint was resolved, but not by any action of the company involved. My credit card company refused their request for payment of 2 years of a membership I did not request. I am certain that the company would never have refunded me the funds in any other way. I feel their actions were predatory and illegal: they billed me for something I did not approve and refused to return the funds when I asked them to.
      Regards,

      ***********************

    • Initial Complaint

      Date:10/10/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I should currently have $180 in rewards on my BJs credit card. I attempted to use my points during my transaction at the **********, ** BJs location on 10/01/22. The cashier failed to notify us that there was an issue with using rewards until after the transaction was processed. We were told to go to customer service, who rudely told us they cannot help and to contact cooperate, without even looking at our account or even making the slightest effort. Proceeded to call customer service who told me to call back in two hours. Called back and was given the run around. Said they couldnt access anything until 72 hours. They were told to cancel our membership, yet failed to. **************** was contacted again this week. We asked to please mail us a check for the $180 in rewards and cancel our membership. Cannot get any straight answers from them. Now magically my $180 in rewards were redeemed on 10/7 and a $20 redeemed on 10/6, and not by me! I have not made a purchase since 10/01. I want my $180 check mailed to me and I want my membership cancelled.

      Business Response

      Date: 10/12/2022

      We have issued the $180 of Rewards into a check on 10/7. This will ***********-8 weeks to receive. Thank you 

      Customer Answer

      Date: 10/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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