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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Buying Clubs.

Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,244 total complaints in the last 3 years.
    • 390 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to apply for the BJs credit card on my phone. The website stated that I needed a membership first, and then I could pre-qualify, which was great because it wouldnt affect my credit score. I went into the BJs store to get a membership and explained to the young lady that I had attempted to apply for the card online, but it wouldnt let me without a membership. She convinced me to get the black card. She then told me to verify my information on a small screen, and soon I was on my way back home, excited to see if I would be approvedonly to be greeted with a message stating I had already applied. I had to think for a moment before realizing what had happened. I contacted customer service and was given some instructions, but Im getting old, and if I put things off for long enough, Ill forget about it.I am requesting that a refund be initiated because I never used my membership and that the hard pull be removed from my credit report.

      Business Response

      Date: 04/09/2025

      Reached out to member via email and are awaiting a response to resolve.   

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I renewed my membership in the club and they renewed another persons membership with the same name as me and my membership was auto renewed on the app so I ended up paying for someone elses membership and my own. Ive been trying to resolve this with them since January, the manager at the club sent me to the online customer service and after 3 months of trying to process my refund, theyre telling me to go to the club and that they cant do it. I originally only wanted the refund for the membership that wasnt mine, but I see that they have a money back guarantee if youre not happy with your membership for any reason you can cancel and get a refund so now I would like a refund for both memberships.

      Business Response

      Date: 04/09/2025

      Reached out to member via email and are awaiting a response to resolve. 

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 3, I went into BJ's customer service located at ***************************************************. I brought in a Snuggle fabric softener 168 oz exchange. I was told that it could not be exchanged because it could not be found in the system. The Snuggle fabric softener 168 oz was bought at BJ's and all I wanted was an exchange, and I was denied. I make several purchases in BJ's and spend alot of money there.This is poor customer service and for a simple exchange for an item that was damaged.

      Business Response

      Date: 04/09/2025

      Reached out to member via email and are awaiting a response to resolve.    

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordererd a pair of eyeglasses on March 13 2025 from bjs optical division and their policy is supposed to be 7 -10 business days before you receive them back but as of today April 7th 2025 , I still have not received the pair of eyeglasses that I'd ordered on March 13 2025

      Business Response

      Date: 04/09/2025

      Weve reached out to the Optical Department and will provide an update to ***** ****** as soon as possible.

    • Initial Complaint

      Date:04/06/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two issues occurred yesterday. The ***** coupon was not taken off upon check out. False advertising regarding Downy. I went to customer service and asked about the coupon and I was told they could not do anything at store level I had to call customer service. I contacted customer service and they said the store had to fix the issue. Second issue picture in front of downy stated buy two get one free. Only downy picture was shown. Upon check out the third downy was not removed and customer service said I needed to buy pearls in order for this third item be free. It was false advertisement.

      Business Response

      Date: 04/08/2025

      please see attached.

      Reached out to member via phone and are awaiting a response to resolve.

      Customer Answer

      Date: 04/08/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I never received a call today from *****. Please make sure you are calling the correct phone number ************ and if I am unavailable please leave a message and I will call you back. 


      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

      Business Response

      Date: 04/14/2025

      Please see the attached. We emailed the member on 4/11/25 and have not received a response.

    • Initial Complaint

      Date:04/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      04/52025 Fraudulenti Activity. As explained in Occurrence. Drivers Licence and Credit Card Was Compromised as well as. Individual in front of me distant family member. Realizing he was committing fraud as well as the yeller

      Business Response

      Date: 04/08/2025

      Reached out to member via email and are awaiting a response to resolve.  

    • Initial Complaint

      Date:04/04/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello BJs,We are missing 7 items from our same-day delivery order (4/4/25) totaling $126.43 in missing items. I met the Door Dash driver, ***** ************** upon arrival to check the items as we have been encountering missing items almost every week, we place a same-day delivery order from BJ's. She stated that she received everything that BJ's had prepared for her and the missing items were never provided to her. We would appreciate your help with this matter and expect a full refund. Membership # *********** Order #********* Thanks in advance,***** ***** *************************************************************** ************ The 7 missing items are: Bananas, 3 lbs.14526 $1.49 x 1 Lysol Advanced Cleaning Disinfecting Wipes Variety Pack, 360 ct.108410 $16.99 x 1 Wellsley Farms Granulated Garlic, 22.1 oz.262308 $9.99 x 1 Puffs Plus Lotion Facial Tissue, 10 Family Boxes/124 Tissues Per Box ****** $15.99 x 1 NeilMed Sinus Rinse Squeeze Bottles, 2 pk./8 fl. oz.31662 $23.99 x 1 ******** Topical Arthritis Pain Relief Gel, 3 pk.325377 $38.99 x 1 ******************** Fresh Mint Anticavity Mouthwash, 3 pk./1L ***** $18.99 x 1

      Business Response

      Date: 04/08/2025

      please see attached

      The member was refunded for the missing items on April 6, 2025.

      Customer Answer

      Date: 04/08/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *****

    • Initial Complaint

      Date:04/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company stole my *** benefits and I want refunded back,this is happening to Alot of people it came from ************************ #**** I had no money left they stole this on 03/08/2025 at 6:54:18

      Business Response

      Date: 04/08/2025

      I understand your frustration. Please know that *** has a dedicated fraud department that will thoroughly investigate the issue. BJs always cooperates fully with state and local authorities to ensure these matters are handled properly.
       
      The USDAs Food and ***************** instructs that all concerns about possible fraud be reported to the applicable state agency. If you do not have the contact information for your state agency, the ************************ Service website includes a state contact directory. The direct URL is: *********************************************.

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My concerns are twofold: unauthorized business solicitation on BJs premises and misleading pricing tactics. First, I have frequently visited this BJs location and encountered an individual who appeared to be a BJs employee. I have seen this person multiple times, and he even engaged me in discussions about home improvement projects. He ultimately introduced me to **********************, a company based in ************. The company presented itself in a way that gave me the impression that BJs endorsed or backed its work. They even offered me a discount, which further reinforced the belief that they were officially affiliated with BJs. However, I later discovered that Ameritech is not officially approved by BJs. This raises concerns that BJs is either allowing or ignoring individuals who misrepresent their association with BJs, exploiting the trust customers place in the brand. When I raised this issue with the store manager, she claimed she was unaware of *********. However, other employees acknowledged that they were familiar with the individual working for ********* inside the store. I strongly urge BJs to take steps to prevent unauthorized companies and individuals from soliciting business on their premises under false pretenses. Second, I have observed a pattern of what appears to be bait-and-switch pricing tactics at BJs. I have encountered multiple instances where items advertised as being on saleincluding ********************* (two-pack), Gold Bond Cream (two-pack), and a particular brand of orangeswere not actually available when I attempted to purchase them. Instead, I found similar items under different names or packaging at regular prices. I have also noticed that BJs at times places sale tags and promotional arrows near products that are different from those advertised, leading customers to pick up the item and realizing the discrepancy at checkout. These practices create confusion and frustration, and they seems to be misleading.

      Business Response

      Date: 04/08/2025

      Reached out to member via phone and are awaiting a response to resolve.      

      Customer Answer

      Date: 04/08/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

      Dinesh: BJ's called me once with an ***** number, as it was not clear that it is BJ's I did not pick it. The message said that they will contact me again, which they never did. I would have picked it up on their second call as I know they are trying to get in touch with me. I called that number back but it is a general number and was unable to pick up a choice among given choices.

      Will appreciate if they call me back. and let me know how to get in touch with the representative if I don't hear the ring.

      Thank you

       



       

      Regards,

      Dinesh

       

       

      Business Response

      Date: 04/09/2025

      Reached out to member via phone and are awaiting a response to resolve.  

      Customer Answer

      Date: 04/12/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [I think this is a old message. Ms ***** from BJ's called me and we talked , she has noted all my concerns and she told me that somone will contact me , who from BJ's side deals with Ameritech. I am waiting for their email, so I can send the contract and bills paid and write more clearly what has happened with my situation. Thanks ***** for her help but the matter is not yet resolved.

        

        

      Regards,

      Dinesh

       

       

      Business Response

      Date: 04/17/2025

      ***** will follow up with the member asap

    • Initial Complaint

      Date:04/02/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order# ********* was placed for delivery to apartment #*** but instead the order was left on the sidewalk for an 85 year old female with vertigo to retrieve. The order consisted of a 25 pound bag of rice, a case of water, cases of juice and other items. The order was not delivered and BJs customer service was unable to assist me with resolving this issue ( I spoke to supervisor, *****)

      Business Response

      Date: 04/07/2025

      We spoke to our member and apologize for this inconvenience. Our member was informed that a full refund was processed for her order. 

      Customer Answer

      Date: 04/07/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* ********

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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