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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Buying Clubs.

Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,246 total complaints in the last 3 years.
    • 387 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 5, 2022 I placed a curbside online picking up with BJs. I used EBT for most of my order and debit for paper bowls which was a little over $14.00. For some reason bjs adds money to the debit card now, so I was charged $21.24. The trx stayed pending on my bank account so I figured after a few days where I canceled the hold on oils be removed. On November 14 I noticed the old was still there so I called my bank they said the hold Renewed on 14th and ir would release on the 20th at midnight. Well here we are November 21, and the pending trx renewed with a new date of November 20. They are holding these funds on me on an order I canceled and I tried several times to get hold of corporate and no luck. Went to store no one knows what to do. My bank cant remove hold and give me back my funds until bjs authorizes it yet they keep extending it. I want my money back. I need my money back. Thank you! Attached screen shot of my canceled order on 11/5. Attached pending trx orig date 11/5 then 11/14 now 11/20 with my bank

      Business Response

      Date: 11/29/2022

      Reached out to member via email and are awaiting a response to resolve. 

    • Initial Complaint

      Date:11/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 9, 2022 at about 11:30am I, ******************************* was on BJs.com and saw a brand new Proform bike listed for about $276.13 (including tax). I called my local store and spoke to the floor manager who confirmed the price. Within forty-five minutes, my sister ******* was at BJs Wholesale Club in *******, ******** to purchase the Bike. The floor manager walked with ******* and the (boxed) Proform bike to the register and authorized the purchase and my sister was given a receipt. Unfortunately, the boxed item was too large for Deloriss small vehicle and she was told that it could be set aside for pickup. About a week before I picked up the bike, I called the store and asked if the bike could be assembled. I was having my rounds of chemotherapy treatment and did not have the energy to do it myself, the reply was yes. Upon my arrival that Saturday, the bike was assembled, however, the staff could not locate the box with the manual, power cord, or dumbbells. I was instructed by staff to take the bike and the rest can be sorted out the following Tuesday when Club Manager ******************************* was available. I did as I was instructed. However, on Tuesday when I spoke to ********************, I was told that despite my receipt, I did not purchase a brand new (boxed) Proform bike but that I had purchased a floor model bike that did not come with a box, manual, power cord or dumbbells. Through my tears I attempted to explain to ******************** that the Proform bike that I was given is inoperable and that the bike is needed as part of my treatment. ******************** told me that he would reach out to Proform to see if they would send out a manual and power cord but he could not make any promises. Since then, I have made several attempts to speak with ******************* but I am placed on very long holds until the call is disconnected or I am told to leave a message but no one returns my calls. I am not requesting a refund but to receive the brand new (in the box) Proform bike that I paid for. Pls

      Business Response

      Date: 11/29/2022

      Reached out to member via email and are awaiting a response to resolve. 

      Customer Answer

      Date: 11/29/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

      Business Response

      Date: 11/30/2022

      Resent email to member with our contact information to work on a resolution. 

    • Initial Complaint

      Date:11/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You advertised a "Free Turkey" if I spent $150+ in a single transaction between Nov 1st-10th. I met that criteria, clipped the "Free Turkey" coupon prior to checkout but the Turkey was not free. I bought a Turkey breast and customer service said that doesn't quality. On none of your promotional material do you clarify in writing Whole Turkey, the only listed exclusions are organic. I did not buy organic. I'm asking for reimbursement of $24.94 plus tax. Attached is your promotional flyer, coupon terms and conditions and my receipt of purchasing the Turkey.

      Business Response

      Date: 11/23/2022

      Provided member $30 reward, member was satisfied. 

      Customer Answer

      Date: 11/23/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:11/19/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a *************************** Fire Table on October 10th from BJs.com for $180.19 including tax. My shipment never delivered and was never contacted by the delivery company CEVA so I cancelled the order. I was promised a credit but never received. I receive emails every 4-5 days telling me they are working on the problem. I contacted BJs again today and they said they were expediting this to their team which is the same story I have heard now for weeks. My order # was *********. I would like my amount credited back to me AMEX. I couldn't wait for the shipment so I went into a local BJ's and purchased the item there in ******* GA. I have disputed the $180.19 but I am afraid that Bjs has not yet approved. Please help

      Business Response

      Date: 11/29/2022

      Refunded member and they confirmed they received it. Issue is resolved. 

    • Initial Complaint

      Date:11/18/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 9 items from Bj's on 11/17/2022 which amounted to ******. I scheduled same day delivery for 11/17/2022 between 6-8PM. I received confirmation from Door Dash that my item was shopped and was ON THE WAY and delivery would be around 6:30PM. Then @ 6:07 I received an email from Bj's stating that my order could not be completed then @ 6:09 I received another email stating my order was on the way. Then I received an email saying my funds would be refunded back to my card but I had to wait 5-7 days. I WAS LIVID. I called customer service and the *** would not allow me to speak to a manager or supervisor it took me 45 min to get the *** to transfer me to a supervisor then finally when I spoke with the super visor, he completed acted like he did not care and that there was nothing he could do I about it. I check my bank account today and Bj's has STOLEN my money out of my account. I am not sure what type of FRAUD Bj's is running but this has definitely put a bad taste in my mouth for Bj's and I will not be renewing my membership and other family members will as well. Bj's I WOULD LIKE MY MONEY BACK IN MY ACCOUNT YESTERDAY. You should also answer your phones at your corporate office or did you stop because of all the complaints you are receiving due to your incompetence.

      Business Response

      Date: 12/05/2022

      We have sent member multiple emails to try to resolve, awaiting a response. 

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my non-English speaking parent went to your store sometime last October for a membership card to shop at your stores. somehow your store assistant tricks you into signing up for a credit card that they never receive in the mail and know nothing about.until last month they magically saw an invoice about your annual membership fee on that credit card which they ignored and now there is a late fee of 30$ + membership fee that I had to pay for my parents to close the credit card because I don't want to fight with the bank's legal department for hours. This will probably affect my mom's credit score for having a late payment, and I can't explain how annoying it is to have your non-English-speaking parents go somewhere to shop and sign up for things they don't want. idk who that store assistant is but I hope he/she is fired by now before someone else does take the extra step and contact fraud department.The total charge is

      Business Response

      Date: 11/23/2022

      Reached out to member via email with our best callback number to resolve. 

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting a refund of fraudulent charges made to our ************ checking account by BJs Wholesale, co-owned by *****************************(me) and ********************************** (my son). We are both on the checking account of this complaint. He is a student at ************************************** and is primary user of this ************ checking account. I am professor emeritus at **************************************, which is the credit union for our university. I have had active accounts with ************ for over 20 years. Two fraudulent charges were made on 08/23/2022 at the following business/merchant: Bjs Wholesale #**** 66-middle Villagnyus Point-of-sale Purchase - Bis Wholesale #**** 66-middle Villagnyus 23aug22 At 09:01 Card#**** -$195.96 Bjs Wholesale #**** 66-middle Villagnyus Point-of-sale Purchase - Bjs Wholesale #**** 66-middle Villagnyus 23aug22 At 08:56 Card# **** -$195.96. My son, **********************************, received a message about the suspicious charges on August 22, 2022 and cancelled the card immediately. Neither of us recognized the charges or the merchant. We do not live anywhere near ******** and have never visited or had knowledge of this merchant. My son, **********************************, contacted ************ and reported this fraudulent activity and requested a new ATM card. ************ gave us the procedure for reporting these unauthorized charges. I attempted to phone the listed BJs business phone for two days without success. I then contacted the merchant via chat on August 23. ***** assured me that she would investigate these charges. I received confirmation emails about my complaint and responded at least six times. I provided merchant a copy of my monthly bank statement showing fraudulent transactions, account # and routing # of the **************************. Please help us recover funds from this fraudulent use of my identity, my sons identity and credit total amount of $391.92 withdrawn from ************ checking account. Thank you.

      Business Response

      Date: 11/23/2022

      Reached out to member via email providing our callback number to resolve. 

    • Initial Complaint

      Date:11/17/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/14/2022 purchased numerous items at the BJ's Wholesale Club #***. I reviewed my detailed receipt when I got home and found the the $2 Digital Coupon the Wellsley Farms ***************** was not applied. I immediately called the BJ's **************** phone and spoke with several agents who were clearly from overseas. I spent well over an hour trying to resolve this issue. One of the agents told me that he was sending an email to get the $2 refunded, but I did not get the confirmation as he promised. The $2 refund was not sent to my original payment method. The **************** from ******************** corporate office as severely declined over the last year. The Wellsley Farms ***************** item # is ***********. I have included a scanned copy of my receipt and the clipped digital coupons from my account. Refund the $2 digital coupon to my BJs MasterCard.

      Business Response

      Date: 11/18/2022

      Provided member a $20 Reward for Satisfaction. 

      Customer Answer

      Date: 11/18/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *******************

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The air pump is always out of order. They run out of premium gas often and their attendant even advised me to put 87 in my 93 only vehicle. What am I paying an annual membership for if the things I need are never there?

      Business Response

      Date: 11/18/2022

      Sent member an email asking them to call back. Will provide feedback to club. Thank you. 

    • Initial Complaint

      Date:11/16/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nov 9, 2022 Register 8 Order #**** $176.03.I visited BJ's on Nov 6, 2022, I purchased $122.38 worth of merchandise, I wanted to purchase a ****** gift card to make up the difference for the $25. Turkey coupon. I was told the gift card was exempt. I visited again on Nov 9, 2022.My purchase came to $150. + . The cashier asked if I wanted to use my $10. Reward. I said no, but my son hit yes. I was told because I used my reward I couldn't qualify for the turkey coupon again and there was no way to take the reward off. The cashier behind us said to buy a $20 BJ gift certificate. I told her those were exempt, she said not BJs cards.I never got my coupon, so I called the main offices. They told me they couldn't help me and that the manager of the store would call me. That never happened. No effort was made to correct the situation at all.

      Business Response

      Date: 11/17/2022

      Provided a member a $30 Reward for the inconvenience. Member is all set. 

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

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