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Business Profile

Credit Union

Digital Federal Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

This profile includes reviews for Digital Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Digital Federal Credit Union has 11 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 59 Customer Reviews

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    Review Details

    • John G

      Date: 03/05/2024

      Opened a account 2/5/******************* also has access.....but because she tried to log in as she was on business trip they locked the account .....it is now locked for 30 days .....when I call they say account under review.......I asked what is the time frame .....there answer is no time frame........what worthless bank

    • Robert P

      Date: 03/02/2024

      Really believed in having a dcu account for years but after having problems with my account helped out to be able do what they told me to do and support and still nothing the bank can do or be a le to provide a good customer a better experience then the company your reporting fraud charges too.

    • James G

      Date: 02/11/2024

      Dcu trash they use 3rd party company for dispatch calls on weekends that don't have no access to anything I was late on my bill I paid it and my account was up to date yesterday Saturday morning and I have been locked out my accounts since I have no access to my hard earned money eventho all my bills are paid because dcu has no employees on weekends and the 3rd party company they use are there just to document your troubles and send emails for Monday which does nothing for me I have 2 kids and no money for 2 days thanks dcu hope all go outta business

    • Sierra W

      Date: 02/02/2024

      Won't give my money back without taking more money.they don't tell you how much you will be paying they just ask for more and more money until your to broke to pay to even get the 25 dollar refund. Bunch of f****** bullshit! Theives

    • Evan P

      Date: 01/26/2024

      This bank is atrocious, clearly the only people who would need this bank are immigrants and criminals.

    • Marjorie U

      Date: 12/15/2023

      Mess up my credit by sending me to credit report. I always have them to get the money directly from my bank. My account always have enough money. They failed to redraw the money. They sent me an email after they reported me to credit. I loss more than 100 point from my credit. From 800 to 6oo plus. What's a mess

    • Jeremy M

      Date: 12/01/2023

      This company is absolute trash. I applied for an auto loan of a pretty significant dollar amount and it was approved. I was then told I need to apply for a membership to use the loan. They told me I was unable to be a member because the "information provided was not enough to positively authenticate my identity". I used my passport number, my drivers license number, my address, and my ssn. I offered to send in copies of all of my documents to which they said I cannot do. So how am I supposed to authenticate my identity if they do not allow me to send them my identification? This company clearly just collects personal information. RUN.

    • John F

      Date: 11/16/2023

      I'd give one star if I could, DCU *****. Holds your money hostage, tells me I can use ************** but will block them as well. They deserve every lawsuit that comes to them. How they are not shut down is beyond. They'll put forced insurance on you but never even file it, to the point you lose you car, but when you pay them it's like you don't even matter. I had a 2 week issue with just the collection agency being unprofessional and rude, WORST BANK IN THE ENTIRE WORLD. Would not recommend them to anyone, wish would go bankrupt and disappear. We in ************* don't need them, or their Arena in ********* or their HQ in ********, **. COMPLETELY USELESS AND FCK ALLS.

    • Justin C

      Date: 10/22/2023

      Absolutely horrible banking system. Debit card is being shut down every weekend. Takes multiple hours to get turned back on. Half the people cant even do their jobs they just keep transferring you to other people. Then they claim to help you and nothing is resolved. You will never be able to get someone at the actual bank. They are to good to talk to their customers. Cant wait to see how they act when I walk in this week and pull all my accounts from them. Run away from this bank zero customer service and zero respect. They dont give a c*** about who does banking with them nothing short of a nightmare

    • Rebecca H

      Date: 10/17/2023

      I had good credit and a full time job and was approved for a credit card. However, I lost my job and now work part time and inconsistent hours and am having severe difficulty paying the credit card bill so they cut me off from using it. They also have been preventing me from using my own money electronically due to having an outstanding balance. No matter whom *** spoken too, they continue to tell me that there isnt a thing they can do except I can make the minimum payment which I clearly cannot make. I have explained I am high risk pregnancy and have a toddler to take care of. I cannot make it to the bank each time I get paid but that is the ONLY way I can access my funds. This is a very inconvenient situation. What if I dont have a way to get to the bank? This will happen when I go on maternity leave as I will be bedridden. They treat you wonderfully when you have good credit and make over a certain amount of money but once you face financial hardship to no fault of your own, they treat you like youre a low life and have complete control over your money and dont want to help like they say they will.

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