Reviews

This profile includes reviews for Viator, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Viator, Inc.

  400 1st Ave Needham, MA 02494-2815

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  Viator, Inc.

  777 N Rainbow Blvd STE 300 Las Vegas, NV 89107

Review Details

• Review fromvalerie h

  Date: 09/14/2022

  1 star
  Like many I feel ripped off by this tour company. I canceled a shore excursion through Viator called From *******: ************ Indipendent and **** Private Tour. I never received a confirmation email or cancellation email. It wasnt in my trash either. It never showed ** in my app like the other tours we had booked through Viator. No record of it anywhere until 2 days AFTER the tour was over. Then it mysteriously appeared in my app showing it was completed. We were receiving confirmation/cancellation emails from the other Viator tours we had booked. When we called Viator the rep there said they had put down our email wrong which would explain the no communication part. It puts the responsibility on them to refund our money but they are refusing to do so. It was their fault for the lack of communication in confirming/canceling. They have lost a customer, along with everyone else I will be educating about their deceptive practices.

• Review fromBeth F

  Date: 09/12/2022

  1 star
  Viator site has misleading and false information and they refuse to be liable and to correct the mistake on their site.The overview section of the tour clearly states >>>This small-group tour includes hotel pickup and drop-off for up to 12 travelers, and offers both morning and afternoon departures<<< and so we were expecting to be picked up. Viator provided us $14 refund which is not enough to cover a round trip transportation for our group.https://www.viator.com/tours/Oahu/Waikiki-Parasailing-Experience-in-Oahu/d672-7006_PAR?m=63070&nid=VR.45a2250c-74bd-4355-9e9d-c7b5131049fc.VT_EMAIL_TRV

• Review fromJohn G

  Date: 09/07/2022

  1 star
  Just feel ripped off. This form made me leave a star otherwise no stars I mean come on stars? Zero, zip, bupkis, no stars for you. I've been trying to get a refund for a tour I booked where I did not receive the confirmation email and was not redirected back to the web site to find where I could download my tickets. I had to deal with this company while on vacation with time zone differences and spotty cell/wifi service. I am still being denied a refund for a tour that was never provided. On top of this, going through the TripAdvisor site never showed my purchased tour. The only record I have is my bank records and I have provided screen shots of my inbox, my deleted items and there is no email shown on the day I booked the tour. They just need to refund my money as I had no way to arrange the tour or even see all the details considering the confirmation was never received. This is not a customer-first business - this appears to be take the money and run shady operations with plenty of deception. Never again, and will never recommend this approach - huge opportunity for a reputable outfit to come in and carve out a customer-centric model

• Review fromJillian S

  Date: 08/31/2022

  1 star
  Viator is a scam company. They stole our money. Do not book. My husband and I booked a wine tour with a local company through them as part of our honeymoon. I received a message from the local tour company over one month in advance of the tour date confirming us and letting us know they would reach out to us in advance of the tour. We never heard from that company again after that. The day before the tour was supposed to take place, we emailed and called countless times seeing as we still had not heard from them. We then contacted Viator customer support, who similarly, could not get in contact with them. The customer service agent told me explicitly that the tour company was supposed to call me to verify their plate numbers and pick-up location, and due to their non-responsiveness, Viator would be cancelling our tour and issuing us a refund. Viator even helped us book a new different tour for the next morning. However, the following week, we were told by Viator that we would NOT be getting a refund because we "never showed up for the tour".... the tour... that Viator cancelled. Utterly disappointing and disrespectful.

• Review fromTraci P

  Date: 08/19/2022

  1 star
  This company is the worst! They canceled our Zip lining and ATV for no reason at all we were in ****** we called them and they were nasty and didnt want to even make it up to us so I call the Credit Card and stopped payment. They didnt even give us a reason how unprofessional who the h*** does that. We never did go zip lining but were able to book ATV with the cruise we were on. DONTT USE VIATOR! Theyre disgusting.

• Review fromLa C

  Date: 08/16/2022

  1 star
  Viator allows local tour host to scam travelers! My tour was overbooked, we called Viator to see what our options were, the representative said that we could be refunded so we requested that method. The tour guide allowed us to remove our name from the list, and advised us on how to get a refund. Then 2 days later Viator sends an email stating that they are rejecting the refund. I booked through them hoping to be protected from local fraud and ended up being scammed by them.

• Review fromTerena K

  Date: 08/04/2022

  1 star
  I woke up very ill on the day of our tour booked through Viator to tour ********* **. I called 3.5 hours before our trip to cancel. Viator was unwilling to refund my 70 dollars or issue me a credit to use when I felt better.

• Review fromEd H

  Date: 08/04/2022

  1 star
  We made the unfortunate decision to book a snorkeling excursion, thru Viator, while on vacation last week. We booked the excursion, on the phone, with a Viator agent. The charged showed up on my credit card, but when we reached the destination, the tour operator had no record of us booking the trip. When I called Viator, I was questioned (numerous times) as to whether we went to the correct address. The tour company said that the excursion had been booked as full, the day prior to us making our reservation. So, there is no way this booking should've been allowed to happen. It was our daughter's birthday, so to say it was a disappointment, to find out we couldn't go, is an understatement. I told them that I wanted a refund and was told they would get to me, in 24 hours, to let me know how their review of the request went. I went right thru my credit card company and had them hold the charge, because I was not happy with the customer service I was receiving. I did end up getting my refund, but I will highly recommend, to family and friends, that they never use this hack of a company to book any trips and/or excursions. Absolutely HORRIBLE!!!!

• Review fromEDWARD P

  Date: 07/30/2022

  1 star
  A tour in ********* I booked through the Chase travel portal, with a tour operator associated with Viator, never showed up to pick us up. Viator claimed it was our fault (even though there were no instructions saying we had to contact the tour operator prior). They refused to refund the Chase points. Will never book anything associated with Viator again.

• Review fromRhonda T

  Date: 07/24/2022

  1 star
  Viator is not reputable in my experience. We booked through them a tour that should have been 20 participants or less and had an itinerary on the island of Capri. There were well over 20 people. The guide had to wait longer to transition activities, she did not communicate with the whole group because they had to be split on two buses, and she did not do the full itinerary. We contacted viator and they refused to address the issue. We thought we should revived a discount for not receiving what what we paid for, It is the first time Ive ever had a tour issue and I have booked many over the years. The only difference is that I booked it through viator rather than directly with tour company. Viator is not a reputable third party and I do not recommend using it.