Reviews

This profile includes reviews for Viator, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Viator, Inc.

  400 1st Ave Needham, MA 02494-2815

• 

  Viator, Inc.

  777 N Rainbow Blvd STE 300 Las Vegas, NV 89107

Review Details

• Review frommanish r

  Date: 12/29/2023

  1 star
  Worst ever experience of booking Snuba diving at chaknab national park with viator. Operator has only one person to handle everything related to sea trekking and snuba. Viator made many bookings for same time which is not possible with 1 person. Seeing the load we just let my daughter to do the activity. Operator said that he'll make a refund. He made a note on ticket for the same which I provided to viator as evidence already. Still they denied my refund request (only for my ticket as I never did it. ). First and worst experience with Viator and operator. Based on these rides, I bought tickets to chanknab national park and most importantly it wasted whole cruise excursion day in ******. Never ever book with viator,I would rate worst them. Highly unprofessional company.

• Review fromLance R

  Date: 12/11/2023

  1 star
  This company will stick it to you for sure. They had some good operators, but on the last day of our two-week vacation, we were scheduled to go see the ************ and we were under the impression they were meeting us in the same terminal area as our cruise ship. They had our ship itinerary and knew when we were disembarking in the morning and embarking in the afternoon. While getting off the ship, we received a call of where we were and we said we were getting off the ship. They told us at that time, that we were 30 minutes away from their port and they were leaving us and were not going to give us our payment of $450 back. Regardless. if we had made it to their location, they would have not gotten us back to the ship before it left as their return time was 6 pm and our ship left at 6 PM. We had four excursions planned with this company, but they literally took $450 from us without a blink of an eye. I will never use them for anything again and you would be smart not to use them either. I did submit a complaint with the credit card company while they did an investigation and that was futile as well. Viator is not worth the little bit that they did do right as the last excursion was the most anticipated of the trip. They will take your money and not give you anything in return, but unfortunately, the only justice they will face is by having consumers not use them.

• Review fromSigfredo G

  Date: 12/04/2023

  1 star

  Sigfredo G

  Date: 12/04/2023

  AVOID. Contracted with Viator for under water adventure (Sea Trex) at ******* ****** on November 17, 2023 which is the day the cruise ship I was on docked. Unfortunately the **** Captain ********* of ******* deemed it to dangerous for water activities due to weather conditions (excessive winds and rough waters) on November 17, 2023 and in fact water activities were also cancelled November 18, 2023. So the service I contracted was never provided. I arrived at the ********** where the excursion begins early and was told all Sea Trex excursions were cancelled by **** Captain ********* of ******** I proceeded to have lunch at the ********** and when i finished, again went and asked if it was still cancelled--they replied yes it was definitely cancelled. I have several links to water adventure vendors in ******* that confirm they were not able to operate November 17, 2023 due to **** Captain ********* of ******* which deemed the seas to dangerous for water excursion as well as the link to the daily opening and closing of the port. Per the Viator site when the excursion is cancelled due to weather "This experience requires good weather. If its canceled due to poor weather, youll be offered a different date or a full refund." Since I was on a cruise that was docked in ******* for 1 day, a different day could not be offered so a full refund was forth coming due to said statement on their web site. Well they keep giving me the run around in terms of my refund. I suspect this is how they operate. I have called Viator multiple times and they continue saying under investigation. They say they cannot reach Sea Trex, yet on my one attempt calling Sea Tre I was able to reach a representative of Sea Trex who confirmed that they must follow the directive of the **** Captain ********* of ******* and cancel excursions when the weather is to dangerous.

  Viator, Inc.

  Date: 12/06/2023

  Viator has reviewed the case. The customer made a booking on November 4, 2023 for SeaTrek Underwater Helmet Diving Experience in Downtown Cozumel. The listed rate was USD ****** for 2 people for the trave date of November 17, 2023. Customer called ********************** on November 27 to request a refund on this booking because the activity was cancelled due to weather. As there was no information about cancellation received from the local tour operator, Viator has sent a refund request to the local tour operator.  Customer called ********************** again on November 30 to follow up on the refund request, but there was no response from the local tour operator. Viator agent has advised customer that we will send another refund request to the local tour operator, but customer said not to bother as customer will dispute the charge with bank.  Viator has received a customer's review on this incident on December 4 and has followed up with the local tour operator again. On December 5, Viator has processed a full refund on this booking and notified customer by sending an email to the email address on file for the booking.
  
  Kind Regards,
  Viator *************

• Review fromWilliam K

  Date: 11/23/2023

  1 star
  Trip Advisor is a corrupt, exploitive business whose success is built on lies, deception and intentionally misleading the consumer.

• Review fromKara A

  Date: 11/15/2023

  1 star
  I booked an event through Viator that include conflicting location details and an incorrect address. Because of this information, I missed the booking. Viator refused a refund without providing any acknowledgement of the problem, merely stating that the event was already over which...Obviously, yes. That was the whole issue.

• Review fromAryeh K

  Date: 10/29/2023

  1 star
  While trying to reserve, and pay for an activity the website said "transaction failed" while trying to pay on two separate attempts, later in the day I noticed that I was charged by Viator anyways, after contacting customer service to get a refund they denied my request! Shame on this company. STAY AWAY FROM THESE CROOKS.

• Review fromJack S

  Date: 10/28/2023

  1 star
  We spent $100 on tickets to *************** in *********. We never received the tickets and Viator refused to refund our money. We will never use this company again. Wish we had read all the negative reviews for this scam operation first. Viator deserves a class-action lawsuit.

• Review fromDavid D

  Date: 10/20/2023

  1 star
  I used Viator, which is part of Tripadvisor. I booked a tour in ***** . Viator policy states that in the case of poor weather I could get a full refund and should contact the local tour company. It was a kayak tour and it started to rain, and the wind blew. I called the tour company, of which Viator is the platform for tour companies. ************ said tour was cancelled and I would get a refund. Viator is demanding payment anyway.

• Review fromNATASHA B

  Date: 10/19/2023

  1 star
  This company basically scammed me out of $214 period I went online and tried to purchase 2 Halloween horror night tickets for *******, ******* did not realize that the tickets were being booked in *********** ********** Hollywood period mind you I live in *******.I called them they told me basically I was stupid for not noticing and they would do nothing to accommodate me. I never asked for my money back. I just wanted to go to the right state. I would advise nobody to ever use tripadvisor or any third party because they scam you. I was a human and I made a human mistake and they told me if I would've noticed in twenty four hours they could have switched it but because it was four days later, they would do nothing. What's the difference in 24 hours or a couple of days all I wanted was the right state. Beware run fast

• Review fromR. K.

  Date: 10/13/2023

  1 star

  R. K.

  Date: 10/13/2023

  DO NOT BOOK ANYTHING ON VIATOR. WE booked a shore excursion in June, and on Oct. 13th, 4 days before the excursion was to take place, they emailed us to tell us it was cancelled. No explanation for why was given, and no offer to make it right was made.

  Viator, Inc.

  Date: 10/15/2023

  Thank you for contacting Viator customer support. The customer booked a tour on 6/18/2023, 2:54 AM via the Viator website. On October 13 the local tour operator let the customer know via a direct email the tour had to be cancelled as they were unable to operate for the remainder of the season. As such the local tour operator cancelled the reservation 4 days prior to the tour and a full refund was provided to the customer. ********************** is a third-party discounted tour broker who partners with local tour operators around the world to offers tours at a discounted rate. Please note this tour no longer operates past October 13. Viator apologizes for any inconvenience this may have caused. Thank you for contacting Viator Customer Support Team.