Complaints

This profile includes complaints for C & J Clark Retail, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

C & J Clark Retail, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  C & J Clark Retail, Inc.

  140 Kendrick St Bldg C Fl 1 Needham, MA 02494-2739

• 

  Clarks

  355 Kindig Ln Hanover, PA 17331

• 

  Clarks Bostonian

  2700 FL-16 Suite 308 St. Augustine, FL 32092

• 

  Clarks USA

  138 Horton Plaza San Diego, CA 92101

• 

  Clarks Shoes

  1001 N Arney Rd # 217 Woodburn, OR 97071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASE PRODUCTS AND NEVER RECEIVED * Date of purchase - 09/15/2023 from ***************************** (no longer available)* Amount of purchase is $25.62 * Company is fraudulent. After 25 days of not receiving my order I began tracking with no success.* Whatever person I have been in contact with only refunded me $5.12 which posted to my account on 10/27/2023.* Tracking # is HHH1000415653YQ - Shipping Carrier - Haihehul International - Track 718 (www.track718.com)* **** postmaster stated that the tracking number provided is an international tracking number & never received a ** tracking number once in **********. Which says the package never made it to *****************.* I researched the company and the web stated that this company is a scam.

  Business Response

  Date: 10/31/2023

  Hello,

  Thanks for your message. We have no affiliation with the company you have ordered from. It appears you have purchased through a fraudulent website that has no affiliation with Clarks.

  We apologize for the inconvenience.

  Best Regards,

  Clarks Team

   

   

  Customer Answer

  Date: 10/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear **** ****** on Sept 2nd ***** we bought a pair of shoes from the ******* clarks store and they didn't have it in stock, therefore the sales lady offered to have it shipped to our home address for free and the agreement was to be received with in 2 weeks. 2 weeks later the shipment was delivered and no tracking was provided, we tried calling the store for over 20 times no luck, with few times that we were put on hold and then disconnected. We contacted the customer service on the main site with an email and we got a reply that the matter should be dealt with at the store. After many attempts we did get hold of a lady and she suggested to wait another two weeks, which we did and still no shipment. Again after several tries we got hold of the store her solution was to go back to the store with the receipt to get a refund since they update their system and they cannot ship orders made on the old system.I asked if I could email of fax over the receipt and do it that way she said no. We live almost an hour drive away and I am on disability with limited ability, it's not fair that now they ask me to drive back just to get refunded the amount of money that they held for over a month and yet request my attendance in person.

  Business Response

  Date: 10/17/2023

  Hello,

  Thanks for your patience. I have contacted upper management to escalate this matter.

  Someone should be contacting you this week to initiate a manual refund.

   

  Sincerely,

  Clarks Team

  Customer Answer

  Date: 10/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
   A representative from Clarks sent an email asking for my billing info to do a refund and My information was sent therefore I am waiting to get my money back. Therefore I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Hatem Fazlipour

  Customer Answer

  Date: 12/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The business promised to refund my money and I accepted their offer yet now two months has passed by and I haven't received my refund.
  Please advise. 

  Business Response

  Date: 12/26/2023

  Hello,

  Thanks for your patience. This case was escalated to *************************** back in October.

  We are under the impression this was resolved with a manual refund. Please let us know if this has yet to be resolved.

  Sincerely,

  Clarks Team

   

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [the reason I am refusing the settlement because no refund was issued. And I have contacted the company few time via sane email that requested my bank info..
  
  FAQ
  
  Regards,

  Hatem

   

   

  Customer Answer

  Date: 01/10/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The business promised a refund and last communication we had they asked if a refund was received and I replied no refund was received! And still no refund was received 

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a pair of Clark's sandals 1/29/23 to use in the spring and summer. (actually a mothers day gift from my family so they weren't used until after May) *** soles of the defective sandals have started to pull away from the bed of the shoe and are falling apart. I have other older Clark sandals and have never had this problem before. I reached out to customer service August 18 and explained the problem with the shoes. *** representative (**********) had me send pictures and copy of receipt. She said I would have to contact JCPenney for customer service since they were purchased from them even though they are Clark's shoes. Since they were outside of JCPenney's return window they would do nothing about the defective product. I reached out to the Clark's representative ********** explaining the situation again but she has never responded again. I am extremely disappointed with Clark's quality and would like a replacement pair of shoes. ***y are certainly not worth their price tag when they fall apart so quickly.

  Business Response

  Date: 09/22/2023

  Hello,

  Thanks for your patience and we apologize for your experience. We do have limited options with orders or purchases that did not originate directly through Clarks. However, I will reach out to *** and escalate this specific case to better assist with a resolution.

  Sincerely,

  Clarks Team

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've purchased several pairs of Clark's shoes over the years and always found their products to be excellent. On 5/17/23 I tried on and purchased a pair shoes at a Clark's retail store. After wearing the shoes for approximately 20 to 30 minutes at home I found the construction of the shoes to be poor and unsafe to wear. Specifically, the straps that go over the foot and between the toes (similar to 'flip flops') were made of a fabric which stretched (unlike -firm- 'flip flop' rubber straps), making the shoes very unsteady. The following week the retailer refused to take it back for a refund or exchange because it was already worn and directed me to contact Clark's customer service. I emailed and called their customer service department on 5/28/23. Also, as per their request, I emailed a copy of the store receipt and several photos of the shoes specifically pointing out the problem. They emailed back that they would review the issue and soon get back to me. They never called or emailed unless I chased after them. I emailed and called several more times over the next few weeks and was told each time they would refund the purchase. I requested a return shipping label each time and was told not to return the shoes. Furthermore, because it was purchased in a store they insisted they could not refund my credit card. They requested I provide them my Bank Routing and Account Numbers and they would process the refund to my bank account within 2 weeks. They acknowledged receipt of the bank information and the ** manager offered me a separate U.S. $75 ("60 GB Pounds") credit towards a future purchase to make up for the overall poor customer service experience. It's now 2 months later and 3 firm promises of a refund, and still no refund and no store credit to make up for the ongoing poor customer service experience! (It's nearly 3 1/2 months since my fist contact with Clark's **. See photos. I have multiple emails from Clark's ** confirming everything). Please help. Thank you.

  Business Response

  Date: 09/13/2023

  Hello ********,

  Thanks for your patience regarding this issue. I have escalated this complaint to members of management. We will be following up with a resolution.

   

  Sincerely,

  Clarks Team

  Customer Answer

  Date: 09/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Via my phone call on 9/15/23, to a Clarks CS Supervisor, he advised that he was escalating this matter yet again, and that "Clarks would not wire the refund into our account but would probably send a refund check" (which had I suggested they do 3 1/2 months ago!). This is approximately a month and several phone calls after a Manager had insisted they could not refund my credit card and that I must provide my bank routing and account number so they could wire the refund (to my knowledge this is unheard of in customer service refund situations!). I requested an email detailing this information. Again, as in many previous emails, they apologized but no mention of the substance of the phone conversation. The supervisor advised he would get back to me (phone? email?) first thing Monday morning - today! So far, no call or email.
  

  Here's the email they sent on 9/15/23:
   
  Thank you for taking the time to contact Clarks.
  Please kindly be advised that the issue has been escalated by Autumn. Please kindly allow until Monday for a response.
  Thank you again for taking the time to contact us. On behalf of Clarks, I am sorry for any disappointment caused.?
  Kind regards,
  *************************
  View the Clarks Privacy Policy.
  C&J Clark International Limited Trading as Clarks Registered in ******* number 141015
  ****************** ****************************************************************************

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

  Business Response

  Date: 09/22/2023

  Hello,

  I can confirm this information. There are instances in which **************** Supervisors do request banking info in order to refund via wire transfer.

  This is something we do to handle manual refunds in rare instances such as these.

  Sincerely,

  Clarks Team

  Customer Answer

  Date: 09/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have been beyond patient. While I appreciate Clarks response, the refund has been promised multiple times. This issue has been ongoing for over 3 months. Per Clarks CS manager the refund should appear before the end of next week in my account via a bank transfer. I will consider this matter resolved and closed once I receive the refund. Thank you for your follow up.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,
  

  ********

   

   

  Business Response

  Date: 10/17/2023

  Hello,

  I have confirmed the wire transfer request was submitted back on Tuesday 10/3/23.

   

  Sincerely,

  Clarks Team

   

   

  Customer Answer

  Date: 10/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered].  

  This matter is now going on four and a half months of my phone calls and emails to Clark's ************************* Throughout this time ******************'s has been ambiguous and untruthful. To wit, the last email from a Clark's CS Supervisor stating the following: "Your refund of $48.75 will be processed by wire transfer on the 22nd of September 2023. This payment will take up to 15 days to credit and will show on your **** account statement as C&J Clark International. The payment should reflect approximately on the 8 or 9 of October 2023." And now they assert the refund was processed on October 3, 2023? If so, then the refund should have appeared yesterday or today. It hasn't! This is unacceptable. Please help! Thank you.

  Sincerely,

  *****************************.
  

  
   
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:08/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my shoes (********************* style) on June 20, 2023. Order number *********. On July 19, 2023 I reached out to Clarks customer service due to issues with the **********************. Ive been going back and forth with support and most recently sent in photos of the poor quality of the shoe as the soles are disintegrating (cracking, crumbling or coming apart at stitching). These shoes are less than 2 months old. Support is not being helpful. These are expensive (to me) shoes. And the best they can offer is $15 off. They have sales but will not accept the sale price with the $15 off coupon. I have attempted to call but I am unable to reach someone by phone. The last pair of Clarks shoes I had (the exact same style and all) lasted **** years. I literally only got new ones because I had worn down the bottoms of the soles from intended use and wear and tear. Here is the latest response regarding my June 20, 2023 order from Clarks From the information you provided, it seems like your shoes were manufactured in?some time ago and are thus one of our older styles. Sometimes, over several years, shoes can go through a process called hydrolysis, which is a chemical breakdown of the polymer used when making shoes with Polyurethane soles. This can ultimately result in soles disintegrating (cracking, crumbling or coming apart at stitching) when stored in certain conditions for long periods of time. Clarks began phasing out the use of this material around ten years ago and now uses materials which are far less likely to degrade over long periods of storage. Since 2012, instances of hydrolysis reported to us have declined by 63%. We hope you'll understand that we can't guarantee our shoes will last forever, but we do our best to make them long lasting. We give consideration to complaints on adults footwear up to six years after purchase. If they consider complaints up to 6 years, why cant they help me with this order less than 2 months old?

  Business Response

  Date: 08/14/2023

  Hello,

  Thanks for your patience. I can see customer service has resolved this and refunded this order. Please see attached for a screenshot of the refund in our system.

  This refund was processed on 8/11/23. This should reflect on your card statement within 3-5 business days.

  Sincerely,

  Clarks Team

   

  Customer Answer

  Date: 08/14/2023

  correct, I received notification of a refund from Clarks AFTER I submitted a BBB complaint. I accept the refund. However it still has not shown up in my bank. I will reach out to Clarks customer support if I dont receive it in 7 calendar days. Thank you. 

   

   

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,I purchased two pairs of shoes from Clarks today (order number is. *********). Clarks was offering a nationwide 30% discount on almost all shoes. During check-out, I a message popped up on my screen that if I enter my phone number I would receive an "extra 15%" discount. I accepted the offer and and a discount code texted to me by Clarks. However, Clarks did not allow me to use the discount code because my items were already subject to the 30% discount under their nationwide sale.I immediately contacted Clarks and one of the representatives on the record admitted that Clarks' practice in eliciting my phone number was "misleading." I was transferred to a manager named ****** who told me that while there is no way for him to honor the extra discount offer prior to purchase, when I complete the purchase he would review the purchase and manually issue a "refund" in the amount of 15%. I completed the purchase using my PayPal account. But when it comes for issuing the refund, the representative asked for my bank account number and information to process the refund. I advised her that Clarks cannot and should not ask for a customer's bank account information over the phone because such practice violate consumer protection laws. Further, issuing a refund has nothing to do with my bank account as I used PayPal to make the purchase. Thus, the refund should go back to the original method of payment. Given Clarks' "misleading" practice, as admitted by its own representative, I am entitled to the benefit of my bargain. I entered my phone number for an extra 15% discount. On a recorded line, ****** promised me a refund in the same, and so Clarks now must process the refund to the original method of payment (i.e., my PayPal account). Thank you.

  Business Response

  Date: 07/12/2023

  Hello,

  Thanks for your message and patience. We typically don't offer promotional codes to be stacked on our website. We will look into adding this to our US FAQ's. As a one-time courtesy, I have manually refunded the additional 15% ($21) through Pay Pal. This may take up to 2 weeks to process on your account.

  Sincerely,

  Clarks Team

• Initial Complaint

  Date:06/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I November 3rd 2022 I sent in a recall information form with Clark's for a product purchased. Send pictures of the product and the receipt. I never heard anything from them until I contacted a **************. Within two days I received an email from Clarks telling me they were sorry for the delay in my transaction on May 25th 2023. They were seeking information as to how much money they owed me for the product. I let them know the amount that they had suggested it was higher than the amount that I had paid and confirmed the amount and my address on. That day. I contacted them again on June 22nd to let them know I have still not received my refund. I think I have been more than patient since this has been since November of 2022. I feel this is poor business when there has been a recall and nothing has been done about it. Supposedly there's something in the rubber of the shoe that is harmful. Please help with rectifying this issue. I can be contacted on my cell at ************. Thank you in advance, *****************************

  Business Response

  Date: 07/12/2023

  Hi ******,

  Thanks for your patience. I have forwarded your message and contact info to upper management. Were you previously given a case number? Or can you provide your proof of purchase?

   

  Sincerely,

  Clarks Team

• Initial Complaint

  Date:06/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I simply want a different size. They tell me they can't find my order woth out order number in email. I can't find email containing order number. There should be another way to exchange same product different size.

  Business Response

  Date: 06/23/2023

  Hello,

  Thanks for your patience. I have located your order number using your name and email address provided by you in this thread. Your order # is 682947585.Please see our returns link below to initiate your return.

  *******************************************************************

   Unfortunately, we currently do not offer exchanges. We do however recommend utilizing our free returns process and reordering the product the product you would like online.Please see this note from our FAQ section regarding exchanges.

  ******************************************************************

  "EXCHANGES
  We do not offer direct exchanges for items purchased online at this time. Exchanges can only be processed by visiting a Clarks retail store and is based on product availability. Alternatively, please use our FREE online Returns Portal, to return your item then place a new order for the product you would like.
  If you need assistance in placing a new order for a different size or color, please contact our customer care team at ****************. Our representatives are available 9AM 6PM EST, Monday through Friday."

  Sincerely,

  Clarks Team

   

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # *** 262 673 Purchased shoes online and returned to approved Clarks outlet store. Purchased Navy Nubuck Stride shoes. Return receipt (included) on May 11th 2023, shoes purchased late April 2023 so within time frame for returns. I called customer service and was on hold for over 30 minutes. When I finally got a person, he didn't know why I didn't get my refund yet. As of today, May 23rd 2023 still have not received refund. Please refund my credit card for the $130.68.

  Business Response

  Date: 05/31/2023

  Hello,

  Thanks for your patience. According to the return receipt that you have provided, this was refunded on 5/11/23.Your refund of $130.69 was issued and should reflect on your **** card ending in ****. Please contact ****, as this refund is showing as successful from our end.

  Sincerely,

  Clarks Team

• Initial Complaint

  Date:05/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 4/21/23 online, order #*********, arrived to me 5/2/23.Returned 5/3/23 (see receipt), delivered back to Clarks 5/16/23 (see proof of delivery receipt).Has been 6 days (4 business days) and no email from Clarks showing they received return. Called customer service, was on hold for at least 20 minutes. **************** rep didn't know why return wasn't showing. He said to just wait and call back.I would like a full refund for $130.68.

  Business Response

  Date: 05/31/2023

  Hello,
  We can see the return has not been inspected at our warehouse. We appreciate your patience regarding your refund status.Refunds can take up to 15 business days (3 full weeks) to be processed once returned to our warehouse. Once a refund is processed, they can take an additional 5 business days to reflect on your statement. We have manually refunded your return prior to warehouse inspection as a courtesy. Your refund was processed today and should reflect on the statement of your original form of purchase within 3-5 business days.

  We appreciate your business,

  Clarks Team