Complaints

This profile includes complaints for C & J Clark Retail, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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C & J Clark Retail, Inc. has 8 locations, listed below.

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• 

  C & J Clark Retail, Inc.

  140 Kendrick St Bldg C Fl 1 Needham, MA 02494-2739

• 

  Clarks Bostonian

  2700 FL-16 Suite 308 St. Augustine, FL 32092

• 

  Clarks USA

  138 Horton Plaza San Diego, CA 92101

• 

  Clarks Shoes

  1001 N Arney Rd # 217 Woodburn, OR 97071

• 

  Clarks

  355 Kindig Ln Hanover, PA 17331

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shoes which they had on ******** back on April 3rd and they took my money from my account immediately but have seen no shoes yet,But an e-mail saying they are in transit almost daily. I am quite worry this was a complete scam. Please check this matter out Thank you,***********************

  Business Response

  Date: 05/02/2023

  Hello ,

  Thanks for your patience. I have searched multiple systems looking for any orders with your name and email address. I have zero results for any orders with your information. It appears as if your order was not placed directly through Clarks ***. Did you receive an order confirmation email? If so, can you let ** know the email address in which the order confirmation came from. Or do you have the original website name?

  Thank you,

  Clarks Team

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed & called about my order many times with no help at all. I have asked for supervisors over the phone and was told theyd call me back but no one did. I was already charged $336 for my order and have been told by ********* that they cant find it. A person named **** said he would issue me a refund if I didnt receive my order today. I just called and he is not in today & the operators say their systems are down. Im not sure what else to do. This is what I originally wrote My order was placed on April 13, and still NOT shipped at all. Please just cancel & refund my $336. Since Clarks will not ship me my order (Order #*********) I just want a refund

  Business Response

  Date: 05/02/2023

  Hello,

  Thanks for your patience & we apologize for the inconvenience. I can see your full refund was issued on 4/28/23. I have attached a screenshot providing the evidence of refund in our system.

   

  Sincerely,

  Clarks Team

   

   

  Customer Answer

  Date: 05/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clark orthopedic shoes purchased 3-15-23. Received 4-14.23 after several attempts for information. This product is not what I expected. Not a name brand product at all. Not item as detailed for purchase.

  Business Response

  Date: 05/02/2023

  Hello ******,

  I searched for orders using your name and email address. Unfortunately, I have not located any orders with your information. Were these purchased directly through Clarks ? You can also try contacting customer service directly. I have included our customer service contact info below.

  Telephone number:
  ****************
  Hours of Operation:
  Monday - Friday 9am-6pm EST
  Saturday & Sunday - Closed

  Sincerely,

  Clarks Team

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered 4 pair of clark shoes. came and they are not clarks, they are from *****. this is a rip off

  Business Response

  Date: 04/24/2023

  Hello,

  Thanks for your message and we apologize for your experience. Can you please let us know where you purchased these shoes from? Do you have the name of the website?

  Thanks,

  Clarks Team

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ClarksAmerica had a recall on a specific shoe around the beginning of Nov. 2022. I filled out the form and sent them back for a full refund. I got an email telling me to call to make the refund possible. I called, (call took 35 minutes to get through) and spoke to a representative. He said the refund would be placed on my original credit card. That card is no longer. He refused to take a new card number. He said they would refund me the full amount on the original card. Somehow we were disconnected. I've emailed them several times, included my name, address, phone number, only to be told to call again. I tried again to call, but was on hold 40 minutes and hung up. I sent an email to request a check. I do not want a gift card. It is February 2023 and I have not gotten a response, a refund, or call. All email responses state they are experiencing a high volume of calls. Please help me get my refund. Thank You

  Customer Answer

  Date: 02/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice the shoes I purchased were recalled. I have called, filled out the forms multiple times. They are supposed to send me a package so I can return the shoes. I started this in November. I want to be able to return the shoes and get a refund.

  Business Response

  Date: 01/26/2023

  Hi ********,

  Thank you for bringing this to our attention. After checking our data/Systems, it seems that we do not have a case registered for you in our system.
  
  However, as you still require our support in returning the recalled shoe, we have today registered you on our systems and assigned a case handler to see you through the entire process.
  
  You will receive a returns bag within the next 7 days and an automated registration email will be received in the next 24 hours, explaining next steps. Clarks will also expedite a refund to you as a result.
  

  Best regards,
  Clarks

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wednesday at noon, I went to Clarks at Tanger in Commerce. I pulled up at the curb; when I walked in, I was greeted by a lady; and I told her I left my two little girls in the car because it was cold and raining that I needed a specific shoe, and she said, it was okay that they weren't busy and she would go see if she had the size I needed I was the only customer in the **********************. I was standing up front, and she was walking back to the register with my shoe box when a man threw open the front door and yelled at the lady and said, who is parked at the curb. He then saw me, and I said, Youre so entitled, and sorry you cant walk? You cant park there. Move. I said, I pulled up to run in for a certain shoe she went to get it. He said, No, you parked. he walked by me and mumbled under his breath that I was a dumb b**** I looked at the lady because I had no idea who he was. And she said with big eyes Im so so sorry. She started checking me out, and he came out of the back room and came behind the counter, and started rolling his eyes. So I asked him who he was. He said, *******, the Manager, then told me that disabled people wheeled across the parking lot to come in, but I was so lazy, entitled, and blind that I couldnt see the yellow line on the curb and had to park. I asked him if he owned the establishment or paid the rent. He started mouthing that I was a b**** again. I then told him that, yes, I did park on the curb on an empty weekday to keep my girls out of the cold and rain. What was worse? Where I pulled my car to or how he was treating me and calling me names. He then told me he could care less about my kids. The lady checking me out mouthed she was sorry. I said its okay. Not your fault. Thank you for helping me. He then smirked and told me to get in my car and leave. If he was that aggressive and combative to me a customer in the 10 mins I was in the building over a curb, then what would he say or do to her, a woman, and alone in his store. I called the sheriffs office and told them what happened and they said they would send an officer to watch things. I reached out to the office at Tanger and was given the manager and regional managers emails and numbers. I sent an email and called them. The regional manager returned my call and said he would be back in contact with me by Friday. Today, he called and said he would credit me back for the transaction. I asked had anything been done at the store location with the manager and I was informed he couldnt discuss employees. I told him I still needed the shoes but I needed a different size. That I did not feel safe going into the store if he was going to be there. The regional manager couldnt tell me I would be safe, if things were made safe inside the store, nothing. Just that if I wanted to come in and exchange then he could be there in two weeks to do my transaction. A simple thing of buying your husband shoes at Tanger has turned into being called names, attacked, and yelled at because your trying to keep your babies out of the cold, and rain. When the manager could have helped check me out as quickly as possible and on my way or politely asked me to leave. Ladies, beware. There are no cameras at Tanger stores. A male manager can attack you with no recourse from Clarks for your protection in the future. Just offered a free pair of shoes. I forgot it was a mans world long enough to pick up a pair of shoes.Was told by ****** the manager was ********************************* a key holder at Clarks.

  Business Response

  Date: 01/30/2023

  Clarks takes this matter seriously, and has investigated the situation according to its regular HR practices.   While Clarks investigation resulted in some disputed facts in contradiction to the customer's complaint, the employee was issued a verbal warning. 

  Clarks also took steps with the customer to rectify the situation by providing her with the subject pair of shoes at no cost, and when those shoes did not fit appropriately, Clarks offered to work with her to exchange that pair for a new size.  Clarks considers this matter resolved.  

   

• Initial Complaint

  Date:12/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I purchased shoes from Clark's online store on October 21, 2022. I returned them end of October. Have not received my refund. I attempt to call them and did speak with someone who said he would make sure I get my refund. Still do not have it. Today was on hold over an hour and no one picks up the phone. My order number is ********. Please contact the company to have them refund me. Thank you

  Business Response

  Date: 12/19/2022

  Hello ******,

  Regarding Order # 676218636

  Thanks for your patience. I have verified your refund of $146.88 was processed on 11/10/22. This would have reflected on your original form of payment ***** card ending in ****) within 5 business day of that day.

   

  Sincerely,

  Clarks Team

  Customer Answer

  Date: 12/19/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

  Hi 

  I have not received a refund yet.  I checked all my statements thoroughly.  The initial charge was made on October 21, 2022.  Please let me know if they need to talk to my credit card company.  Thanks

   

  Business Response

  Date: 12/28/2022

  Hello,

  order # 676218636.

  The customer was refunded in full for the amount of $146.88 to the **** card ending in ****. This transaction was processed on 11/10/22 and would have reflected on this **** card within 5 business days .

  Unless there is a different order, this has been resolved.

   

  -Clarks Team

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clarks Womens Shoes apparently has 2 different versions of the ***** Poppy slip-ons. One is a dark leather classy looking shoe, and the other is a lesser quality "Collection by Clarks" shoe also called ***** Poppy. I ordered the classy looking shoe and received the cheap looking one. I can find nothing online about this problem online. I do see that the "Collection by Clarks" shoe is sold by Kohls and QVC.I was unable to get through to someone in customer service today. I feel I've been duped.

  Business Response

  Date: 12/19/2022

  Hello,

  Hello,

  We don't believe you have been "duped". Collection of Clarks is a classic/common collection of ours. It does not appear that you've bought a knock off Clarks. We're not sure who you purchased these shoes from but we recommend utilizing your return policy through the company in which you purchased them from. Feel free to respond with photos or contact our customer service line for further assistance .

  Telephone number:

  ****************
  Hours of Operation:
  Monday - Friday 9am-6pm EST
  Saturday & Sunday - Closed

   

  Sincerely,

  Clarks Team

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of black shoes from Clarks on November 27, 2022. I wore it for a day and it injured my foot and caused bleeding on my heel due to the poor design (See attachment). I called the store, and they said it could not be returned due to using for a day. Since it has caused injury on my foot, I sincerely requested a full refund of $54.00. The details of my order are shown below:Order Number: ********* Order Date: November 27, 2022 EPOS Order Number: *************** Shoe: ******* Cap, Black Leather, 7 Wide

  Business Response

  Date: 12/12/2022

  Hello,

  We apologize for the inconvenience here. Please contact our customer service team and they will assist with a resolution.

  Telephone number:
  ****************
  Hours of Operation:
  Monday - Friday 9am-6pm EST
  Saturday & Sunday - Closed
  

  -Clarks Team