Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SharkNinja has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Euro Pro Operating LLC

  94 Main Mill St Plattsburgh, NY 12901

• 

  Shark Ninja Corporation

  2233 Argentia Rd Mississauga, ON L5N 2X7

• 

  Shark Vacuum/Euro Pro

  15820 Euclid Ave Chino, CA 91708

• 

  Shark Vacuum/Euro Pro

  15820 Euclid Avenue Chino, CA 91710

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent an email advertisement from Shark ninja with discount codes good for two days it says and I picked my item and used the coupon in the cart on a Saturday evening everything went through fine. It was a code supplied by them VIP30 (30%off) and used on their website. I did not complete the purchase but when I went to complete it Sunday it would not work and their customer service was closed. Monday I contact their customer service and they say it doesn't work on that item and want to know where I got the code. I show them the email and the screenshot of my cart from Saturday and they say the offer is no longer valid so I missed out. So it went from not an offer to not valid on that item to no longer available.

  

  Business Response

  Date: 11/27/2024

  Good Afternoon

   

  Thank you for taking the time to speak with me, as discussed the 30% discount was applied on your order. Please allow 2-3 business days to reflect with your financial institution.

   

   

  Customer Answer

  Date: 11/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:11/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the ninja Lux Caf about two months ago and have been using it on a daily basis on *********** my birthday we had guest over and the grinder stopped grinding the coffee beans the next day November 11 we contacted ninja and they placed an order sent us the return labels. We got the product to the ***** location November 13, the lux Caf has already been received and delivered and I still have no replacement order in hands, tracking information Or an update of whats going on. Calling customer service is not helpful. An escalation should not take 48 hours to be answered to and ***************************************************************************************************************** my money back. My Husband and I have been having to drive to ********* or Coffee Bean every single morning since we got rid of our old coffee machine when we made the upgrade to the ninja lux Caf.

  

  Business Response

  Date: 11/27/2024

  Hello,

  Apologies in the delay shipping your new Espresso machine. We have released the order and ask that you please allow 3-5 business days for delivery. Once it ships you will receive an email with tracking.

   

   

  Customer Answer

  Date: 11/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hi, The response that was given has been the same response that I have been receiving from customer service when I call in. Please forward me the tracking information for my order. The order being released does nothing for me, My order is still in an order queue, waiting to be fulfilled. I am still out of $500 and no machine. 
  

  The Director of customer experience and the manager of customer experience knows that that response was unacceptable.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 12/04/2024

  Hello

  We are showing the replacement has been successfully delivered now on Dec 3rd via ***** tracking ************. Again, we sincerely apologize in the delay and for your frustration. We expect a positive experience and are extremely sorry that is not what you have experienced.

   

   

   

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Firstly, the picture on the Shark Ion Robot box is very misleading. It shows what looks like a remote, but it turns out, it is a picture of a phone showing the app. This is very troubling, since it looks like a remote control. Picture is Misleading. The Shark Ion Robot after one try, stopped working and the red light went on. After emptying out the tray, it still didn't work., We emptied the tray, and the red light was still flashing. . My daughter did a video chat with the Shark representative who was also not able to troubleshoot it. The Shark Ion Robot is very costly, and a waste of money. We would like to stay with Shark Ninja, and would ask for $ ****** toward a higher quality machine, which should work. Please honor our request, as I am 81 years old, on a low fixed income, and would be greatly helped by a robot vacuum that worked. And it should have a remote. Dragging these machines back and forth to the store is a daunting task. Shark should have their "new" products that work the day you buy them. Also, the pictures on the box should be honestly portrayed leaving consumers feeling fooled.

  

  Business Response

  Date: 11/27/2024

  Hello,

   

  We have requested a member of our specialist team reach out and provide additional assistance for your Robot so we can provide an acceptable resolution.

  Customer Answer

  Date: 11/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.    I am waiting for a response from Shark as they have asked for an Email address that the Shark Ion Robot vacuum was registered under  This issue cannot be resolved until I hear a response from them after providing  the Email asked for.  It has been my experience that oftentimes, manufacturers do not follow through with a solution, so I reserve the right to reject the response until I have heard back. Hopefully, Shark Ninja will honor their word of providing products that are not defective and their commitment to customers satisfaction with their products.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 12/05/2024

  Hello

   

  We are showing that the team has assisted in with an acceptable replacement and order ************ has been successfully placed
  Thank you for your patience.
  
  
  

  Customer Answer

  Date: 12/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.       Yesterday, Dec. 8, we received a replacement for the Shark Ion machine.  We are satisfied. 
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:11/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchasing I went to the website ***************************************** to order the Ninja Slushi and on the purchase **** it clearly states that first time customers sign up for email to get a 10% discount. I did just that and I received an email saying claim your discount but it took me to the UK website. So I went back to the US site ********************************* and the code provided says code not found. I than called in and they gave me some garbage about the 10% discount does not apply to the Ninja Slushi I tried to explain that 10% link you provided is not for first time customers that is just a special promotion for the Early Black Friday Sale. I am suppose to the 10% discount as a first time buyer.I am requesting that Ninja holds to what the web **** says otherwise they are pulling a con by sending you to UK site so you will never get the promotion. In fact I believe this is illegal and I can report it to the Federal Regulatory.The purchase price is $299.00 Free Shipping 1-year Warranty 10% first time email customer sign up So I am requesting a working 10% discount code for the product or an invoice where I can purchase it for the 10% off. The price with discount should be $269.10 for the 88oz Ninja Slushi.

  

  Business Response

  Date: 11/27/2024

  Hello,

   

  We apologize for the difficulty being able to apply your discount. We will have a member of our specialty team reach out to assist further.

   

   

  Customer Answer

  Date: 11/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  Hello I will accept the answer once I am contacted as the Better Business Bureau had no method for me to reply back except by this method.

  Please have someone reach out to me at the following information.

  ****** ****
  36428 Terrier Court
  Zephyrhills, ********
  ************
  
  Once I have been contacted and able to get my discount I will close this ticket as satisfactory results.
  
  ****** ****
  36428 Terrier Court
  Zephyrhills, FL 33541
  ************

   

  

  Business Response

  Date: 12/04/2024

  Hello

   

  I see you were able to have the order placed with the 10% discount please let us know if this does not resolve the issue you have raised.

  Customer Answer

  Date: 12/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I was provided the discount on the new purchase and the product is on the way.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:11/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order directly with SharkNinja for a small appliance on Oct 26, 2024. When I was unable to access shipping information and had not received the item by Oct 31st, 2024, I contacted the business. They indicated that they were having issues with Apple Pay and that my address was incorrect in the system. They corrected it and indicated it would ship shortly thereafter. On Nov 9th I had yet to receive shipping confirmation or the item. I contacted the company again and was informed that the address correction was improperly performed the first time and the company representative corrected it again. On Nov 20th, 2024 I had yet to receive shipping confirmation and contacted the company again. The representative stated that the address was not fixed in their system. I requested escalation to resolve the issue. I was transferred to another department. That representative was unable to assist and indicated that this would be transferred to another department for resolution and that it would take 7 business days. I indicated that I would like to have it resolved while I was on the call and requested to speak with someone from their senior leadership team. The representative indicated that they were too busy to take my call and that they do not do 'call backs' to customers. Respectfully, what business does not have time to speak with a customer?

  

  Business Response

  Date: 11/27/2024

  Hello,

   

  We apologize for the delay in your shipment, we have processed a replacement order 124000423509 has been successfully placed.

  You should receive your tracking once shipped via FedEx.

   

  
  
  

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Shark Flexbreeze fan in May from *******. Three days after the fan was delivered, I called Shark customer service (ticket #********* as the remote from my smart tv was turning my fan on/off and changing the oscillation speed. I was told someone would call me back, they never did. I also called in July, August, September and today November 18th because no one contacted me on the issue. I was offered to have a replacement sent to me which would be great, but they will not send it unless I ship the other fan back first. Since this has been going on since May, I no longer have the box it came in to ship it back, and I also moved the fan to a room without a smart tv and use it daily. I would prefer for the replacement to be sent, and once received I will ship back the other fan. This has been an ongoing issue for 6 months where no one from customer service returns calls. I have to call them each time, and I think they should be a little more accommodating since I have been extremely patient.

  

  Business Response

  Date: 11/27/2024

  Hello

   

  We apologize for the inconvenience,  we will have a member of our specialist team reach out to assist in an acceptable resolution.

   

• Initial Complaint

  Date:11/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having issues with my vacuum so shark offered me to get 75 percent discount off any vacuum on their website. They ended up ordering me a vacuum, that order number is: ************. I was having issues with that vacuum as well so they exchanged it for a different one and that order number is: ************, which i just received about a month ago. I am not satisfied with that vacuum and would like to send it back and exchange it for a different model. The person who previously worked on the case is ***** from the *********************************** Ticket number ******** Please contact me at: ************ or ***************** Thank You,****** ******* *****************************************************

  

  Business Response

  Date: 11/27/2024

  Hello,

   

  We will have a member of our specialist team reach out to further assist with your request.

   

   

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shark vacuum robot. I called and I was told that they would send me a replacement. I sent my vacuum to them and they cancelled the order. I tried to contact them several times and they transfer me over and over again and then hang up. When I ask to talk to a manager it never happens. It is very concerning on how they operate customer service. It has been so long and still I have no vacuum.

  

  Business Response

  Date: 11/21/2024

  Hello

   

  Order 124000417579 has been successfully placed for your replacement Robot and will monitor for shipping.

  Once your order ships you will receive the tracking number

   

  
  
  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a ninja slushi machine approximately 2 months ago . I registered for their warranty as soon as I received ***** started to make a loud noise and so I called to see if it was something I could get resolved. I was told to return my unit to them and they would replace and also send tracking for the replacement within two days. I did not receive anything so I called again the following week and kept getting the runaround about shipping times.i talked to a supervisor which then informed me they cannot ship to ****** and will be trying to refund me. Which means they do not honor their warranty. I keep getting different answers; now being told because it was a gift they wont be refunding me. Now they have my unit and wont be refunding. Insanely unacceptable whether I purchased personally or not they are taking $300 plus dollars and not making this situation right

  

  Business Response

  Date: 11/21/2024

  Hello,

  Order 125004334491 has been successfully placed for your replacement Slushi

   

• Initial Complaint

  Date:11/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10 September 2024, I ordered a Ninja Slushie Machine. There was a glitch in the system and I was charged for 2 machines at $323.99 each ($647.98). After email notification of 2 orders, I immediately contacted Ninja on the same day and was told that it was too late to cancel.The representative explained that the reason for the double order was that the company was upgrading their system and there was glitch on their part. As a remedy, I requested that they could change the address and send it to my son in *****. This request was denied. I was told to contact ***** and change the address myself. I went onto the ***** website and followed the procedures opening an account. However, I couldnt change the address on the package because I was the receiver and only the shipper could change the address. I called Ninja the following day and informed them of the erroneous information that I had received and respectfully requested that they contact ***** to change the address since both payments were visible on my credit card. This was as simple as one call and the address could have been changed. But again, I was again told no. I even requested to speak with a supervisor and allegedly, this person said no as well. I was then informed that I could send it to my son at my expense. This box weighs 55lbs and an expense of more than $50 for ***********, I then inquired who was responsible for returning the item. It was explained that once I received it, I could call back and request a return label. But I would have to print and take it to the nearest ***** which is 25 minutes away from my home. So, I reiterated that this was a mistake on Ninja's part, and it was not acceptable that I use my paper, ink, gas, and time to return the unwanted item. I then requested to have ***** to pick it up from my home and was again told no and that I was accountable for its return regardless. I was not at fault, however, this company would not assume any responsibility for their mistake.

  

  Business Response

  Date: 11/20/2024

  Hello Ms. ************************ apologize for the experience you had when ordering the Slushi for your son. We will have a member of our team reach out to assist you further.