Reviews

This profile includes reviews for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SharkNinja has 10 locations, listed below.

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  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
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  Euro Pro Operating LLC

  178 West Service Road Champlain, NY 12919

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  Euro Pro Operating LLC

  94 Main Mill St Plattsburgh, NY 12901

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  SharkNinja Operating LLC

  7603 Energy Pkwy Curtis Bay, MD 21226

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  Shark Ninja Corporation

  2233 Argentia Rd Mississauga, ON L5N 2X7

Review Details

• Review fromHailey L

  Date: 06/02/2025

  1 star
  I purchased a multi-function air fryer in 2020. In 2024, I noticed the cord overheating during normal use, so I unplugged the unit immediately and stopped using it out of concern for my safety. In 2025, I received a recall notice via ****** stating that the lid of this model poses fire and burn hazards. To contact SharkNinja for recall and safety information. The recall instructions indicated that if I did not want a replacement lid, I could contact the company via a separate number than replacement lid number for another solution. I did just that: I called customer service and explained the situation. I stated that I do not trust the product, especially after the cord overheating and fire risk notice. I offered to cut the cord and provide proof in exchange for a refund.Instead of being helped, I was passed around between four different departments and spent over an hour on the phone, only to be told that because I purchased the item more than three years ago, and through ****** (a third-party seller), they would not provide any refund or meaningful support.This is a serious product safety issue. I acted responsibly by unplugging and reporting the issue. To now be told that the company will do nothing, despite an active recall and clear evidence of a hazard, is not only unacceptable its irresponsible. A multibillion-****** ***** refusing to stand by their product over a $124 refund is appalling.I now have an unsafe appliance sitting unplugged in my garage that I cannot use, cannot return, and apparently cannot get refunded for.. despite it being under a documented recall for fire hazards.

• Review fromGeorge C

  Date: 06/02/2025

  1 star
  Company is practicing deception by advertising and promoting their upright vacuum with other bundled items via a so-called promotion. Email after purchase stated that vacuum and bundled items would come in separate mailings. A second email after purchase stated that part of purchase had been shipped. On the day that the vacuum portion of the shipment arrived, the portion showed that item processing. Spoke the company today and directed to the email and informed of my having received only part of the purchased bundle via their promotion. After an hour on the phone and talking to two different agents, I was told that the email stating that only part of the purchase had been shipped was a generic email and all I had purchased was a vacuum cleaner and a vip warranty. I clearly understood what I was supposed to be purchasing and Shark Ninjas practices is deception and a bait and switch scheme.

• Review fromRiley S

  Date: 05/31/2025

  1 star
  If I could leave 0 stars I would. Purchased a $300 plus vacuum that broke within a month of use. **************** was very rude and unprofessional. Supervisor, *****, was very unprofessional and not willing to listen or help. Cheap plastic and inferior product to competitor *****. Will only buy ***** products moving forward, and will only recommend ***** to friends and family. So disappointing that shark is now with ninja and making ninja products worse. ****** even acknowledged they are having significant issues with shark products and their customer service. At least ****** is willing to offer assistance and refund when shark refuses. Buyers beware.

• Review fromBrian N

  Date: 05/22/2025

  1 star
  Shark Vacuum. Bought for $400, they don't stock any replacement parts. Finally I saw the parts after looking for over 6 months. I put in an order for the parts, ordering 2 of them, since they are apparently so hard to get. I got an email reply stating that my order is CANCELED and they offer no reason! [We understand that this news may be disappointing. If you still wish to purchase the product or explore similar options, please visit one of our authorized retailers as our team is unable to provide the specific details or override the decision.]What a load of cr*p! The parts (just the dustbin) are UNOBTAINABLE and not stocked anywhere. They can't (won't) make the parts, making my purchase a huge waste of money. Worthless product and even worse excuse for service.

• Review fromMike T

  Date: 05/10/2025

  1 star
  Terrible product. Bought the 7 in 1 ninja creami about 1.5 years ago. A few months ago the machine started shutting down when the blade hit the bottom of the cup. Has been doing that ever since no matter the consistency of the ice cream. Called customer service. Only offering 30% off of a new creami not including taxes and shipping. I wouldn't buy another ninja product again.

• Review fromTiana P

  Date: 05/02/2025

  1 star
  I acquired a shark robot that did not operate correctly, leading me to reach out to the company for a return. They proposed a 20% credit and a replacement robot to connect to the current base. I clearly communicated to the manager that my original product was white, and he confirmed that the new robot would also be white. Nevertheless, the replacement robot is gray. I contacted the company again the following day, remained on hold for an hour, and was unsuccessful in speaking with a manager.

• Review fromKimberly P

  Date: 04/22/2025

  1 star
  The blender malfunctioned after the first use,called ninja the base only was replaced.Upon first use with the replacement base,the same happened the blender power button blinks,that's it that's all.Called ninja once again only to be informed I would be responsible for the cost of shipping for an item that never worked from day one! Make it make sense!

• Review fromBenny B

  Date: 03/25/2025

  1 star
  Their customer service is terrible. I've been waiting for an order for over 30 days, still says pending shipment. I call and they apologize, say they are sending a new one. Still no order comes in. I paid for it but no order. I call again and am told the original representative did not place the order correctly and they need to cancel everything and charge me again. Absolute disaster of customer service. Train your people to do things properly.

• Review fromRyan B

  Date: 03/12/2025

  1 star
  Ninja discontinued my creami with no option for replacement parts so my only option is to buy a new one for $200 and there customer support is horrible to get a hold off and completely useless. Don't get me wrong, the employee tries but it sounds like ninja just off shores it and doesn't try to give them any resources to help resolve customer concerns.

• Review fromCameron H

  Date: 02/24/2025

  1 star
  My air fryer lit on fire in my kitchen after 2 months of having it and this company has made it extremely difficult to get a replacement. They at first told me it's not covered under warranty then said they'll do a one time replacement on it so they fulfilled my warranty. Said the sent it out. Been weeks and now the say it'll be here in 7 business days but that's what they said before, they have shown no care that it could have burned my house down. I had a bella air fryer for 2 years no fires. They make me fulfill my warranty and fight me on it. Then now I'm getting the run around. Barely apologized for the incident. It left me to spray a fire extinguisher and covered my kitchen and I'm still recovering from that. Cuased my dog to have a allergic reaction. My girlfriend who has asthma was coughing up a lung. All I asked for was a replacement but it seems they don't really care about there customers. I will say this will be the last ninja product I buy. They say there sending me a newer model but it looks exactly the same. I don't have it but when I do I now have to buy another fire extinguisher cause the only difference I see between them is 2 functions and a different finish. And if I don't get the new one or it sets on fire I will be doing everything I can to take further action. I bought what I thought was a great product with great support but I've been mislead and let down. Makes me wonder what will happen if any of my other 6 ninja/shark products malfunction.