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Business Profile

Moving and Storage Companies

Southcoast Moving, Storage and Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So August 6th 2024 I was evicted out of my apartment and this company was the one that was hired to take all of my belongings out of my property and put in a warehouse storage Where? I've been paying them $350 a month since August ** billing cycles run the 6th of the month to the 6th of the month They are trying to tell me that I'm a month or two behind and I have proof of all payments made from August all the way till now. I was trying to move my stuff out by February 6th so I didn't have to pay for another month and they're telling me I still owe all this money when in fact I do not They're just trying to get more money out of me when they legally can't do that And I refusing to give me back my stuff. ** wife just got very ill And was taken off life support and will not wake up And so she cannot help me with this company and fighting for our stuff back But my daughter is trying to help me And I am 69 years old And going through a very tough time And I can no longer financially afford to keep my belongings there So I was trying to move everything out And they won't let me.

  • Initial Complaint

    Date:01/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im disabled and also a traumatic Brain injurty flee Domestic Vi0lance and i didnt recieve help before this company came into my apartment and took all my belongings and breaking them infront of me and wouldnt let me take my Fathers Ashes and they harraseede me and wouldn't listen to me asking for my own storage unit close to Bedford Ma they have not told me or my Domestic Violance advocate and social workers where all my belongings are to go get since September 27 2024. No returned calls poah communities told me forget about my s*** and threatened **** need help i could not carry anything due to be in a wheelchair and no license to drive cuz of DV i was told i could go get my belongings and they are not where they said Peabody Ma

  • Initial Complaint

    Date:07/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SOUTHCOAST MOVING ********************************************* MANAGEMENT moved my belongings highly around June 13th 2024. During the process of moving my belongings all of my shoes were packed except two which were in the same location of all other shoes packed as well as a nice ****** over the shoulder f**** pack which was also missing despite them packing everything else in its vacuity. I reached out to the business and they never returned my calls. Furthermore I see on Yelp and other sites that other people have had their belongings stolen during their services. I included a picture of the shoes that are missing. I want a refund or my shoes and f**** pack replaced. I work too hard to have someone feel Entitled to steal my belongings.

    Customer Answer

    Date: 07/27/2024

    I have not heard from the business in response to my complaint. I would like for the business to be accountable for the actions of their staff and the theft of my personal belongings.

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was evicted from ********************************************************************. at no fault of my own, on 2-27-24. The Apartment management hired Southcoast Moving and Storage *** to pack up all our property and stored it in a warehouse in Andover ma.. Charged us 350 dollars per month for storage. March and April, total 700 dollars. My father and brother picked up my property from their storage facility in ********** on Friday 4-26-24. All of my property was damaged. Bed, sofa, side tables, lamps were all badly damaged to the point of un usable. All my clothes were soaked with water and molded.

    Customer Answer

    Date: 05/10/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called on October 3rd to make most of my payment via phone. I believe I had roughly $200 left to pay.I had been told I can schedule a pickup at a different location than I would pay the rest of the owed balance to and I would receive that info after paying.I gotten pneumonia, following with a broken to be out of work for a bit.I text back on Feb 2nd, inquiring about how much I owed. I did not hear anything and messaged back on Feb 16. Calling a couple times throughout as well!Messaged and called again on Feb 21st and have not heard anything.Calling a few times, and now messaging again today, on March 4th. Im trying to figure out a way to resolve this so I can figure out payment options, paying this off ASAP to get my belongings out.

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My boyfriend and I had our belongings moved into a storage space with this company and for the last six months, we have been trying to get our stuff out of storage space and no one has returned our phone calls! Our belongings include a leather couch set, a computer and desk, a cable box that needs to be returned to the company, kitchenware, dressers and clothing. How could storage company neglect to return our phone calls and just keep all of our property? How can we get our stuff returned? What kind of recourse do we have? Do we need to take this company to court?

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am seeking access to household belongings at the storage facility to be returned to me

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/31 the Bristol County Constable contacted regarding an eviction notice. I was informed as the property owner that I would have to hire *********** Moving and Storage to complete the eviction process. The constable and the owner both indicated that the fee for the service would be dependent on the amount of materials moved. They each provided estimates based on moving an entire home based on the number of bedrooms. On 11/09 they executed the move and I received a copy of the items removed from the premises. The items included 2 mattress/box springs, 1 box of kitchen items and a couple of boxes of clothes. In total, it took about 10 minutes to remove the items. I contacted the company, requested a receipt, and itemized list of services. The representative indicated that the owner would have to contact me with that information.I have incluided a copy of the inventory for reference.

  • Initial Complaint

    Date:10/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 7th, **** this company showed up to pack and move my belongs. I wasn't there while they did this. They broke several things, scratched brand new TV and kitchen table. I also have a lot of things missing. When they got to my storage to drop the stuff off, I witnessed them dropping boxes and kicking them to the side. This is on camera at the business. I came out of a Domestic Violence shelter with nothing and just started getting things and they took a bunch of my stuff. Along with a lot of my food that I just had went food shopping. I've tried to contact this company several times regarding this and I get no where.

    Customer Answer

    Date: 11/02/2023

    I have not heard from the business in response to my complaint. I've also tried to contact them several more times and still nothing. I'm missing even furniture, food, they broke and stole brand new things. I just started fresh out of a Domestic Violence shelter and they robbed from me. 

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My furniture was moved out of my unit by south coast *********************************************** on January 11, 2023 . I received a letter from the storage they were going to dispose of my items if I did not pay them $1584 by July 19, 2023 . I called and paid the money over the phone . The young lady told me would have call me back to schedule a pick up of my items . The facility is not an actual storage unit . It basement of a rundown warehouse without a door . The building secure is cameras and a wood they slide across the opening of the wall they bring your furniture out of . Because this was not an actual storage is facility had not protection from Rats. Water damage from all the rain that we have been experiencing . Rats and water damage to some of my clothes furniture was broken TVs were missing I had (1) tvs 65 inch , (3)50 Inch. Also Because they store the furniture in a basement with everyone else items just thrown around with now protection. Numerous items missing . They gave me several items that do not belong to me . The furniture is dirty and since the basement does even have door some of my clothes were mildew. And there was water damage . Most of the items was unsalvageable and had to be thrown away My fire place is missing along with several pictures . This place is a scam they charge $264 for storage unit when actuaa basement with full of items that belong to others . The location is not located at ****************************** . *********** , ** . When they text me confirmation date and pick up location it was located at ******************************************** behind a Public Storage building.

Southcoast Moving, Storage and Property Management is NOT a BBB Accredited Business.

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