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Business Profile

Moving and Storage Companies

Southcoast Moving, Storage and Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family was evicted from our apartment on May 11 of 2022 and had to put our belongings in storage with South Coast. They neglected to tell us that they would only hold my property for 6 months however ******, the manager held it till yesterday. The cost was $275, but ****** said as long as I paid it was ok. In July, she told me that I had to get a new unit which I did and did not have to pay for July due to being homeless in a motel. She would even bring a team to transfer my stuff to my new unit and take inventory with me. When my stuff arrived it was damaged and things were broken. I inspected everything and found out that half of my property is missing. I contacted South coast all afternoon yesterday and nobody seems to want to return the call until the owner ***** today decides he wants to call and state he doesn't have my property. His place is the only place my stuff was held! He now refuses to even help find my property or take responsibility for the loss of items. These are sentimental items of my late grandmother, my ***************************** coat, my pots and pans, my dishes ,air conditioner and other items. I want the return of my property to me at a location that I will provide to ***** should he return my property. If he refuses then I would require a check for the property in the amount of $750.00

    Customer Answer

    Date: 08/21/2023

    I have not heard from the business in response to my complaint. In fact I have had to file a police report for larceny with ****************** and was told that the owner probably threw my belongings out in trash. I am seeking restitution for my belongings in the amount of $1,350.85

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got evicted from my apartment on November 30, 2022 and Ive been trying to collect my things from this company. *** been calling leaving messages after message I sent text messages I left voicemails and no one calls me back. I can just show up there because its far away from where I live and I need to get a truck to pick up my belongings but I dont wanna go there not knowing if my stuff is still there or not I believe I had six months to get my stuff, but Ive been calling and calling and calling and I get no answer back. I just need my things so I can take all my belongings that I have left to move to my new apartment and they will not answer me. Its almost as if they want to keep my things so they can auction them off. Ive been reading complaints about them and it shows that people have been complaining about them not answering and not giving their stuff back so that they can sell it.. I need help trying to contact them to get somebody to please return my call so I can pick up my belongings of whats left of the things that I have that they put in storage for me

  • Initial Complaint

    Date:03/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WHA used this company to move my items. While watching them pack they broke my dishes, were slamming boxes of my stuff down on the ground. Rudely dumped items out of things and in to boxes! They ignored phone calls, text messages and voice mails ne er returning them until the 6 months was almost up. Then I was put in contact with the rudest employee ever who made rude comments over the phone. They are crappy workers an a trash storage facility!

  • Initial Complaint

    Date:11/08/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As an operation of law SOUTHCOAST MOVING STORAGE AND PROPERTY MANAGEMENT LLC by dishonor of the Affidavit of Truth in Equity, True bill and Exhibits Email/Fax/mail delivered to CNA Surety Claims **************************************************************************************************, and Restatement of Claim for Damages have created a fault (RF473908075). Opportunity to cure was fax and email successfully. Distress bond claim Claim No: 9A376618 Overdue invoice was also delivery successfully in good faith. This unlawful business practices have directly interfered with our freedom of liberties and rights of privacy which shall never be tolerated. please be advise I am one of the direct victims of deceptive and unethical business practices without a contract where this company malicious conduct has caused damage and must be held liable for all damages. We have contacted this company and *************************** in good faith since of 3/17/22 regarding this robbery without any success. All person involved must be held liable for stolen property. I have never consent to any of this unlawful business conduct nor do I have a contract with them. This has caused us unmeasurable amount of emotional and physical distress. This company is not above the law

    Customer Answer

    Date: 11/20/2022

    I have not heard from the business in response to my complaint.

Southcoast Moving, Storage and Property Management is NOT a BBB Accredited Business.

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