Complaints

This profile includes complaints for Examity, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Examity, Inc.

  153 Needham St Newton U F, MA 02464-1505

• 

  Examity, Inc.

  99 Needham Street Apt 1427 Newton Hlds, MA 02461-1645

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/26/23, I was scheduled to take an exam for an Epic Ambulatory certification, using Examity as an online ****************** while I took the exam. However, the person who contacted me online could barely speak English and was unable to provide me with access to the exam. So the exam was listed as "incomplete" because I was not able to take the exam as scheduled. I had taken the exam one week before and had no problems, but when I tried to use the exact same equipment, the ******* was unable or refused to provide me accept to take the exam! I contacted Epic, and Examity since Epic is the business that uses Examity to ******* their exams, and I was told I would "automatically" receive a refund within 3-5 business days, and that was stated via email on 10/30/23, and I have uploaded that email to this complaint. I had initially thought I had used my Discover card, but later learned that was incorrect, and I had used my USAA debit card to pay for the exam. Now Examinty is playing like they are just now hearing about this issue, and they are thinking they are able to get away with taking my money and not providing me with the service I paid for.

  Customer Answer

  Date: 11/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Examity is a company that ************** hired to ******* the ******* Building Code for the Ministry. They have not followed procedure and constantly logged people as a no show when the ******* shows up late and double booked. This has caused me to re book, and take multiple days vacation to write the ministry required BCIN exams. This company is clearly double booking, showing up late and logging applicants as a no show to still get paid. Its very frustrating as when I reach out to the support, they do not provide names or ******* ID numbers, and then close the chat to not log the complaint. Please let me know if this is something worth looking into. Thank you

  

  Business Response

  Date: 09/11/2023

  We're sorry to hear about your experiences with Examity. We have raised your concerns with our IT team, as well as our proctoring team leads to see if there are ways we can help and adjust moving forward. We thank you for your feedback, as we are always looking for ways to continually improve both our user experience and support trainings. If you have any additional questions or concerns, please feel free to reach out to *************************, our Senior Operations Manager, at *********************************

• Initial Complaint

  Date:07/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled test for daughter's colelge placement exam. Examity failed to ******* the test based on tech issues and told daughter to reschedule. Cannot reschedule without paying again and called four times to an Examity third-party call center that has trouble speaking English. Seeking a refund of $26.81 for failure to deliver the placement test on the scheduled date.

  

  Business Response

  Date: 08/03/2023

  We regret to hear about this experience with Examity and apologize for the inconvenience. We have reviewed your feedback and shared it with our teams, but unfortunately the test institution instructions dictate that headphones are permitted during testing, and you should have been alerted to this. Our support tried to explain and then marked the exam as incomplete until the test-taker could come back without headphones. Since these regulations are set by the institution in question, we would recommend bringing it up with them. However, we would be happy to provide an explanation of the charges and discuss this circumstance. If you would like to contact our team please reach out to our Senior Operations Manager, *************************, at ******************************** and we can provide an explanation of charges.

  Customer Answer

  Date: 08/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The ******* and Examity only told us to reschedule and did not give clear guidance on a refund for Examity's failure to work through the test hardware issues. It's clear to me, Examity wants to profit from multiple attempts to get their software to work and comply with test regulations. We had to call Examinty four times and ask for a manager to even find out about the not-easy-path to request a refund. I have discussed this with the school and my credit card company. If Examity issues a refund for the exam they did not deliver I will be satisfied... if not, don't bother responding. 

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

  

  Business Response

  Date: 09/14/2023

  Thank you for your patience while we worked through this to figure out the root cause. A refund was issued and you should have received. If you have not, please reach out to our Senior Operations Manager, *************************, at *********************************

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the full 2 tests to them and was expecting a seamless experience with them. The moment I created an account on their website, I started getting issues after issues on their website in my account. There are list of errors and handling guides they have provided to their users but why the h*** this business can't fix these bugs in a first place. Their website is full of bugs. I am not sure why it still exists. I am not lying; EVERY SINGLE TIME I TRIED TO LOGIN, I literally had to contact their so called *************, whose only job seems to send a link to frustrated and angry customers. My entire experience of using their services have made me feel Frustrating, angry, stressed out, nervous during exams taken on their website.

  

  Business Response

  Date: 08/16/2023

  Thank you for your patience while we worked through this to figure out the root cause. A refund has been issued and you should receive within **** business days. If you have any other questions or concerns please reach out to our Senior Operations Manager, *************************, at *********************************

• Initial Complaint

  Date:06/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an exam scheduled to be proctored with examity. I had tested my system and had pop off blockers turned off as instructed BEFORE my exam. When it came time to connect with a *******, nothing would work. I called and utilized the chat service, and 40 minutes later nothing was resolved. I asked to reschedule my exam and they said no, I asked for a refund, and they also said no. Blamed it on my system. Hands down worst customer service and worst online proctoring service I have ever dealt with.

  

  Business Response

  Date: 08/22/2023

  Thank you for reaching out to us. In looking through this case, the test-taker stated that they would be rescheduling and going through their institution to retake the exam. According to our records we had followed procedure in this circumstance.The institution should have assisted in your rescheduling and been able to provide clarity on refunding. However, we appreciate you bringing this to our attention and encourage you to contact our Senior Operations Manager, *************************, at jhill@examity if you have further questions or concerns regarding this issue.

• Initial Complaint

  Date:05/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the ** pre- license course online through a company name Aceable. Aceable Examity to give me the ** exam online with a live *******. I scheduled to take the exam on Saturday, May 27 at 9:30 a.m. I failed the exam. Immediately, I go to the exam page that allows me to reschedule the exam to retake. I look to see what times are available. My daughter was over my shoulder looking with me as well. I scroll down searching for a time. I said to my daughter that I do not see anything available around 10 am nothing at 10;30 a,m, and so on. The earliest time available was 4;30 p.m.. I said 4;30! I have not choice, so I selected 4:30p.m. for May 29 2023 to retake the ** Pre-license exam. On May 29, at *******. I went on the aceable website to click on exam to get to the exam information page. tI showed that my exam is for 10 a.m. not **** p.m.. This was 9.00a.m. on May 29. What! 10;00 a.m. was not available when I was rescheduling to retake the exam. I was going to change their selected time 10;00a.m. to retake my exam to my selected time 4;30 a.m. (which is was the earliest time that was available to retake the exam) Exmity system wanted to charge me $5.00 if I cancelled the exam time to what Examity system allowed me to choose( which is what was originally earliest time available 4:30 a.m.) because it was less than 24- 48 hours. This is not my fault that examity system changed my retake scheduled time to 10a.m..I was not given a notice. I chosed what Examity system allowed me to choose at 4:30 a.m. on May 27. Learning on May 29 at 9;00a.m. that my retake time was change to 10:a.am without an early notice made my anxiety level go up! I was not in good condition to retake a 3hours and 30 minutes ** *********** Exam! Examity want to charge me for cancelling and reschedule for the time their system allowed me to choose which was May 29, at 4:30 p.m My experience with Examity that provide exam service for Aceable on line *********** school has been very stressful!!! I would not recommend any school that uses Examity.

  

  Business Response

  Date: 08/30/2023

  We regret to hear about this experience with Examity and apologize for the inconvenience for you. We have reviewed your feedback and shared it with our teams so that we can better improve our ********, software, and user experience. We appreciate you bringing this to our attention and encourage you to contact our Senior Operations Manager, *************************, at jhill@examity to further the discussion regarding your exams and rescheduling issues.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took an exam this morning 2/16/23. I reviewed the requirements as Im a first time user. The requirement didnt state no hearing aids. I felt very uncomfortable disclosing this to the *******. And since theres no headset policy, I was relegated to try to hear her with her fast talking accent. This is extremely upsetting to me that I cant hear.Then, on the technical test, it had religious terms! It was using God and holy water for variables! This was an assessment for ******************* candidates! Im withdrawing my application as I dont want to work at a place that does this. Nor will I accept candidacy from a company that uses Examity.

  Customer Answer

  Date: 02/26/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 03/04/2023

  We regret to hear about this experience with Examity and apologize for the inconvenience. We have reviewed your feedback and shared it with our teams, but unfortunately are unable to get a full review of feedback at this time until you provide the Institution tested through. We would be happy to provide an explanation of charges with this additional information. Please contact our Senior Operations Manager, *************************, at jhill@examity and we can provide an explanation of charges.

  Customer Answer

  Date: 03/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This was for an interview with *******************.  This is an *** ********** issue because of my hearing disability.  To add to *** issue, you used religious context for one of your questions.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 03/07/2023

  I am sorry to hear about your experience being so negative. The organization is responsible for providing verbiage for Examity's ******** to follow, therefore we were simply following their guidelines. Please bring this issue up with *******************, as they are the organization who sets guidelines for Examity to follow. If you would like us to dive deeper into this, we need you to provide the registered email address and institution (used for your exam/interview) as you are not showing up in our systems without them. Additionally, since you are disputing the verbiage used with the test, you need to take this issue up with the test-makers. Examity follows the directions set forth by the organization and the religious content within the exam was provided by *******************. if you would like to have an additional conversation, please contact our Senior Operations Manager, *************************, at *********************************

  Customer Answer

  Date: 03/07/2023

  You didnt address my first issue which is your process in dealing with the hard of hearing.

  There was no literature I saw about requiring to take out my hearing aids so I couldnt hear the *******.  This is an ADA ********* that your process from your company did.

   

   

   

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have booked for a Language Test for 28.12.22 at **** am Pacific Atlantic Time .. This time was fixed by their technical team and it was told them that I am in ****** and in *******************.. When I logged in to the system for test , it was showing that the test is over with a comment - No show - I immediately booked another test by paying agin .. After log in for test , time in their exam site was showing 3 hrs ahead of my time .. Contacted their customer care and given remote access to them to my computer and they have again changed my computer system time to match with their time ..When I logged in for the test from each step , there were problems and 5 times needed to contact the technical team to solve the issue one by one .. It took almost one and half hours of the exam time .. Means the exam was supposed to start at **** am , and till ***** am the technical team was involved in solving the problem related to access screen sharing with them .. Finally Exam started .. The exam time was told as 9 hrs ..At ***** am the system automatically pushed out of the screen terminating the exam and asked for customer survey ..I have attached the screen shots which says exam still in progress , but no exam access is given ..They have a specific option in the menu bar to do the system check whether it is compatible with the exam requirements and after running that session the system was showing ok .I need the compensation of my time and money spend for their incapable system ..Poor customer support and Technical team ..

  

  Business Response

  Date: 12/30/2022

  Thank you for contacting Examity.

  We are deeply sorry to hear about your experience. We have reviewed your feedback and shared it with our teams, as we are always looking for ways to improve the user experience.

  For time zones, our solution prompts you to select the correct time zone during profile set up prior to selecting a proctoring appointment. All appointment times are then assigned in the time zone that you selected.

  To request a refund for your ACCUPLACER exam, please email ******************************************.

  We appreciate you bringing this to our attention, and encourage you to contact our Senior Operations Manager, *************************, at ******************************** if you have further questions or concerns.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was taking my final on Dec 13, 2022 for my *************** Accounting while the test watcher had his screen blank which I don;t think is fair, as soon as I submitted my exam my computer shut completely down. I was not able to power it up or anything. Called IT at ***** 3 times trying to get help and contacted ********* support directly unable to help or reboot my computer. Took to Best Buy that night and was told my computer had been hacked and content wipe out. Currently I am without a laptop which I just bought the summer before during finals week. It is going to take them about a week to hopefully fix computer. I am having to pay for this which being a full-time student is extremely costly and I do not have the money for.

  

  Business Response

  Date: 12/20/2022

  Thank you for contacting Examity.
  
  We are sorry to hear about the issues with your computer. In reviewing our backend, your institution paid for the exam. Therefore, Examity cannot issue you a refund for the exam.

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Examity is the online proctoring service for my university. On multiple occasions, I was led to believe that I was required to submit multiple payments to take a proctored exam. **************** refused to refund the amount that I paid and so I am short of that money. Examity's exam registration process requires customers to input a phone number to complete registration. After completing and submitting my last examination through Examity at 3:35 P.M., I immediately began receiving a series of ten back-to-back scam phone calls, beginning at 3:36 P.M. I believe that this company to be responsible for all scam phone calls, not only due to the timing of the calls, but the fact that its customer service representatives are located in a country notorious for this type of activity.

  

  Business Response

  Date: 12/12/2022

  Thank you for contacting Examity.
  
  Examity has reached out to the ******* and employees involved to make sure all protocols were followed. Our phone numbers are kept in a secure environment and our data is not disclosed nor sold to any other organization. 
  

  In the effort to protect your privacy, we have gone ahead and removed your phone number from our database and marked not to add it back in the future. 
  

  In addition, we will need the order ID of the on-demand payment you made in order to issue your refund. Can you please email the order ID to *************************, our Senior Operations Manager, at ********************************?
  

  Please let us know if there is anything else we can assist you with.