Reviews

This profile includes reviews for Sonesta International Hotels Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sonesta International Hotels Corporation has 212 locations, listed below.

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  Sonesta International Hotels Corporation

  400 Centre St Newton, MA 02458-2094

• 

  Royal Sonesta Hotel

  300 Bourbon St New Orleans, LA 70130-2213

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  Sonesta ES Suites San Francisco Airport Waterfront

  1350 Veterans Blvd South San Francisco, CA 94080-1954

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  Sonesta ES Suites Charlotte Arrowood

  7925 Forest Pine Dr Charlotte, NC 28273

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  The Alexis Royal Sonesta Hotel Seattle

  1007 1st Ave Seattle, WA 98104-1007

Review Details

• Review fromJonathan L

  Date: 05/22/2024

  1 star
  Where to begin first we were given a handicap room with no amenities such as fridge or microwave which was advertised for this room. So apparently they don't care about people with disabilities and they think they don't need such items. Secondly bugs everywhere hundreds in the hallway and dosens in the room mainly stink bugs. So many things were broken and not functioning for example burnt out lights and bathroom counter falling off the walls ready to come undone and crush someone toes also impossible to put anything on because it just slides off. Secondly a heat light bulb in the bathroom exploded raining down glass all over my fianc head in her hair and ultimately our service dog was cut on her paws in the process. But wait there's more... Now the price probably the worste part. We had come to sonesta Paying the price through Expedia. Our first night it was cheap and reasonable the price of 65$ which is close to their advertised price. We asked about extended stay seeing as we wanted to stay for longer than a week the next day. Even though their website says 65 to 70 dollars they tried charging over ***************************************** microwave. They fought me on the price finally negotiating to 80 plus tax which was fine for the time being. Once I gave them my credit card the girl at the front who offered me the rate of 70$ without my authorization charged me for 3 nights 106 plus tax. So she lied. Nowhere was this room advertised for this price. And when we decided to complain about everything we experienced here they proceeded to try to charge my card even more the next day upping the price now to 137$ a night! Basically punishing us for having concerns. We told them that's not fair they refused to do anything for us. We waited to negotiate and before we could get our thing together once we decided they are price gouging us, they called police like cowards without warning and made us feel like criminals. By far the worste people/hotel experience of life.

• Review fromDavid G

  Date: 05/07/2024

  1 star
  I forgot my suit at one of their hotels after staying there 10 days -- my fault for sure -- but they threw it away without ever letting me know. No email, no call, NOTHING. Thanks a LOT.

• Review fromMarilyn M

  Date: 04/04/2024

  1 star
  I think this company steals money they are not entitled. If you book here and your flight gets canceled they will not return any of your money. I would understand keeping a night of the stay but all $562.00, I think this is gross negligence. If I was you I wouldn't pay ahead to stay here.

• Review fromCraig N

  Date: 03/30/2024

  1 star
  My wife was in *****, ** on vacation and experienced an emergency situation at the place she was staying. She panicked and thought she should leave and go to a hotel, so she booked a room at the *****, ** location of Royal Sonesta at 7:30pm on the night of March 1st, 2024 for that evening. In her haste she accidentally booked two reservations. The emergency situation subsided and she was unable to come and take the room. This hotel charged her a one night cancellation charge for each room - $1,100 total for a room she couldn't use. Assuming it was just an automatic "no show" charge we called and explained the situation. We couldn't imagine a hotel would hold her to two nights charges that were accidentally booked at 7:30pm the night of the intended stay, especially since the hotel was not full that evening and the reservations she accidentally made clearly cost the hotel nothing - no lost revenue, no housekeeping, etc. The front desk clerk was empathetic and checked with "management" and the reply was, "that is our policy and there is nothing we can do."They are absolutely right. That is their policy and it would make sense if we had booked a room months or weeks in advance and then canceled at the last minute. But, there is something they could have done. Have ****** Have understanding about a woman in distress who panicked and made a mistake in haste. Anyway, *****, am I right?!?

• Review fromLeonardo S

  Date: 03/28/2024

  1 star
  Hi.My name is ***************************** and I was stayed in the Nautilus *********** between 20th march until 27 march in Room 742.I am sending this message to say that I was checking my check out invoice and I have noticed that you charged me the Valet 14 times!I was stayed in the hotel for only 7 nights and the front desk told me that the valet would charge 7 times of $49,00 and it was charged this amount 14 times!I need my refund immediately because theres a big mistake on that or I will look for my rights next week.Name: ***************************** Room: 742 Arrival date: 03.20.24 Departure: 03.27.24 Looking Forward for your response.

• Review fromHailey E

  Date: 03/28/2024

  1 star
  I had well over ******* Sonesta Points as I rented out over a 1/4 of the entire hotel for months on end while working on an apartment complex remodel and needed to relocate the tenants temporally. I was using my points to save up for a grand trip with my daughter to **. ******. I guess the fine print says your points expire after two years. My highly unfortunate mistake, but they did refund me ******* points so my grand trip was simplified to three days in ***********. ****** learned. I would have loved to stay four days, but they have no way to purchase more points, unlike ********. So three days it is. I look on their website, and they have loads and loads of room options. As none were marked as unavailable for point usage, I assumed I was good to good. Spend $900 in airfare, $300 on a car, called them to book the room and alas, they don't have any available. Turns out it was my fault again for not understanding how their poorly constructed platform runs. I'm so so so bummed, and ask for a manager. Turns out they don't have managers. Asked for a supervisor. They have no supervisors. Asked for a complaint department. Turns out they don't have one of the those either. She says she will send a form in and maybe, at some unknown time, someone will get back to me but she doesn't really know how that works. I'm so beyond heartbroken and what a poorly run company. I travel a lot and I guess I will stick with Marriott because these days, customer service is everything and ********************** has failed repeatedly.

• Review fromSusan M.

  Date: 03/26/2024

  1 star
  I stayed at The Allegro Royal Sonesta in August 2023 and brought home bed bugs. It was a nightmare and an expensive ordeal. I wrote to them identifying everything that happened and itemized the costs as soon as I realized what I was dealing with. Their response was horrible. They told me that they have no legal responsibility because I did not prove that it was Allegro Royal Sonesta Hotel, other than it was the only hotel where I had stayed and shortly after my stay I was being bit by bed bugs. I have never had bed bugs and was horrified when I identified the issue. The claims specialist, ******************, was an ineffective communicator and represented Royal Sonesta Hotels as not caring about their guests. I recommend that people do not stay at any Royal Sonesta hotel - ever. This is precisely the attitude that creates distrust and I am certain that ************ represents Royal Sonesta hotels, and the hotel leaderships perspective.

• Review fromNayanna J

  Date: 03/12/2024

  1 star
  Terrible service!!!!!! The front desk staff i believe are ******* and treat ********** very differently than other guests. We paid for early check in but upon getting there the front desk manager stated he did not see the early check in requests after we provided proof. He then tried to put us in a dirty room and after coming back down to complain, he then called housekeeping to clean a room but we would have to wait a few hours. That was one incident, two days into our stay, we called the front desk who stated housekeeping was booked and we couldn't get our room cleaned because of that which is ridiculous. I asked to speak to a manager and she kept sending me to a busy line. After calling 3 times she calls back and says someone will be up to clean my room with an attitude. The only nice staff they have is a young bellhop y the name of Cody. he was really helpful in making our time the best. Beautiful hotel but terrible staff and management. I would highly suggest booking somewhere else.

• Review fromNic P

  Date: 02/27/2024

  1 star

  Nic P

  Date: 02/27/2024

  I found BLOOD on the bedsheets and they refused to refund my money. Absolutely disgusting and unsanitary that if I hadnt pulled back the blanket to look, I wouldve been sleeping in somebody elses bodily fluids because Sonesta doesnt change their sheets for every customer. DISGUSTING!!!!!!!!!!!!!

  Sonesta International Hotels Corporation

  Date: 02/28/2024

  Would need to know which of our hotels this is about to investigate.  Please note Sonesta change sheets between each new guest!!

• Review fromN'Dyah M

  Date: 02/03/2024

  1 star

  N'Dyah M

  Date: 02/03/2024

  I stayed at Sonesta Select *********** ********************** from 12/27 12/31, where I actually stayed with them. The original dates were 12/27/23 1/4/24. However, we experienced a family emergency which caused us to cut our vacation short and travel to *******. After speaking with the manager to learn about our options, we were told that we could check out 12/31/23, and be refunded for the remainder of the stay. When asked for a check-out receipt, we were denied. After several conversations between our third-party booking site and Sonesta Selects manager and and learning that the early check-out was acceptable and the remainder of the payment for the original reservation would be refunded, we returned to *******. We checked into Sonesta Simply Suites ******* Gwinnett Place from 12/31 - 1/7. Our third-party booking site was unsuccessful in helping us get a refund for those dates not spent at Sonesta Select because they were unable to get in touch with the site manager. Then, I got another message from the third-party booking site that said the manager did not approve the refund because we had not checked outalthough we did check out with that same manager, asked for a receipt and were denied a receipt for our check-out because she said our third-party booking site would have to issue us a receipt. Not only did Sonesta Select *********** ********************** charge ** for the days we spent at their establishment, but they also charged us the full amount of the entire stay on January 4, 2024, for $692.71 on my account and another $326.79 on my fiancs account. I have left several messages for the manager to return my call. Still, no results. This was the worst experience that I have had with a hotel that claimed to be understanding and flexible in response to our family emergency. I would not recommend this establishment to anyone. Please beware of this company. The unprofessionalism, lack of communication, infidelity, and pure lies were not on my Christmas list!

  Sonesta International Hotels Corporation

  Date: 02/05/2024

  This guest was refunded to the card on file, he called back to the hotel and wanting us to change the refund to a different card. I explained to the guests that we were not able to do that. He was clearly upset because.  Please close the case.