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Business Profile

Collections Agencies

F.H. Cann & Associates, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for F.H. Cann & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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F.H. Cann & Associates, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This concerns an inquiry on my credit report. I have no business association or contracts with this company. This appeared after multiple data breaches and I want this investigated and resolved with compensation.

      Business Response

      Date: 06/24/2025

      Dear
      Cheryl Crosson:

      We are writing in response to your correspondence
      submitted to the Better Business Bureau
      (BBB) regarding the account placed with our office by American First
      Finance, LLC. Please be assured that at F.H. Cann & Associates, Inc. we
      take all claims seriously and review each matter thoroughly on a case-by-case
      basis.
      We have notified our client, American First Finance, LLC., of your complaint and are attaching the proof of
      debt they provided for your reference.
      If you have any further questions or need additional assistance,
      please don’t hesitate to contact me directly at [email protected].
      Sincerely,

      Michael
      A. Beatty, Esq.
      General
      Counsel / Chief Compliance Officer - F.H.
      Cann & Associates, Inc.

    • Initial Complaint

      Date:05/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed a copy of my credit report and noticed I had fraudulent accounts on my report.The account that Ive noticed appears to be a third party collection agency, that I do not recall doing any kind of business with. I have no knowledge of signing any contracts with this company that I have listed. The following company have not been able to produce any contracts that I have signed with them. This company has illegally obtain my personal information without my knowledge or consent. Please remove the accounts from my report, as they are hurting my ability to obtain credit.

      Business Response

      Date: 05/21/2025

      Dear ******** *********:

      We received your correspondence submitted to the Better Business Bureau regarding our communications about the account placed with our office by ******************. Please be assured that at **** **** & Associates, **** we take all claims seriously and review each matter thoroughly on a case-by-case basis.
      We have notified ****************** of your dispute, and we are here attaching the proof of debt provided by them.
      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      ******** & Associates******

      Customer Answer

      Date: 05/21/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [I must say that I am not satisfied with the response being that I have never given permission to FH& **** to have any of my personal information. I have never signed any contracts with the company nor have I ever spoken to the company. The company has obtained my information illegally rather that be from ****************** or any company, I have never done any business with FH & **** and the item should be removed under ****.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Lonnisha

       

       

      Business Response

      Date: 06/27/2025

      Dear ******** *********,

      **** **** & Associates is a licensed collection agency.We received your information from ****************** who permissibly placed your account with our offices for collection of an outstanding balance.
      Best Regards, 

      **** **** & Associates, Inc. 

      Customer Answer

      Date: 06/30/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ************************************** in question that I am filing this complaint against is a company that I never done business with, therefore this company should not have any of my personal information. The company is a third party collection agency and obtained my information illegally per. 15 US Code 1681. With this I am a victim of identity theft with the responsible party being the company who is listed in this complaint. I stand firm that I have never done any business with this company and they should not be reporting to my credit report illegally.  I request that this company submit documents that I have done business with them directly. I would like documentation of proof that they have obtained my signature legally by me, records that they have spoken to me and information that they have given me far as their company. This company is illegal fraudulently reporting negatively to my credit report and shouldnt be, they have no contract with me and by law a third party should not have my information. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Lonnisha

       

       

    • Initial Complaint

      Date:05/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt and I do not have a contract with ** **** plus they did not provide me with the original application like I asked.Account ********** Amount Disputed: $875

      Business Response

      Date: 05/16/2025

      Dear ****** ***-******:

       

      We received your correspondence submitted to the Better Business Bureau regarding our communications about the account placed with our office by ******************. Please be assured that we take all claims seriously and review each matter thoroughly on a case-by-case basis.

      We have notified ****************** of your dispute and requested your original application. In response, they have provided the attached documentation. We also understand that you have requested we cease all further communications with you, therefore you will receive no further communication from us regarding this matter. Please direct all future communications directly to ****************** who will be able to further assist with your questions and concerns regarding this matter.    

      ******* A. ******, **** - General Counsel / Chief Compliance Officer - ******** & Associates, Inc.

    • Initial Complaint

      Date:05/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never had any contact with ****** but they want me to send them $7000.00!

      Business Response

      Date: 05/13/2025

      Dear ***** *********:

      We received your correspondence submitted to the Better Business Bureau regarding our communications about the account placed with our office by ****** Payments.Please be assured that we take all claims seriously and review each matter thoroughly on a case-by-case basis.
      We have notified Intuit Payments of your dispute and understand that you have requested we cease all further communication with you.  We are also attaching the proof of debt provided by ****** Payments.
      Please direct all future communications directly to Intuit Payments who will be able to further assist with your questions and concerns regarding this matter.    
      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      ******** & Associates******

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute an entry on my credit report that I believe is inaccurate and requires correction/removal. The entry in question is related to FH. **** Associates ], and it is being reported as a [charge-off/collection account, etc.]. further more, i would like to request immediate removal off my Equifax and ********** credit report as this account is unverified, and violates the Fair Credit reporting Act (FCRA).

      Business Response

      Date: 04/14/2025




      Dear Siena *******:

      I am in receipt of your correspondence with the Better Business Bureau regarding our communications in connection with an account placed with our office by *******************  We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      ******************, our client, placed your account with our office for collections.  We do provide credit bureau reporting services for *******************  Please note that we have not received a notice of dispute being made with the credit bureaus but with this communication, we have placed a request with the credit bureaus to update this to a disputed item on your credit report.

      ******** & Associates, **** has sent a copy of the proof of debt provided by our client, ******************, to you under separate cover at ************************************************************************************. Once you have a chance to review that information, we invite you to reach out to our office with any further questions or concerns related to this matter.

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      **** **** & Associates******

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting texts from this company.i called them 3 separate times and informed them on a RECORDED line that i am NOT the one they are looking for.They told me they are trying to reach ************ but I KEEP getting messages at ************.That is NOT REMOTELY close.I was told my number was added to their system as a bad number but I KEEP getting messages.I want to sue them for harassment!But when I asked for President or CEO they told me that person recently died. They did not tell me who is in charge now.I want them to STOP contacting this number.

      Business Response

      Date: 04/07/2025




      Dear ****** *******: 

      I am in receipt of your communication with the Better Business Bureau.  Please note that we are not able to locate an account under your name or email address. We apologize if you have been caused any inconvenience.  We have blocked the phone number of ************* so no further outbound calls can be made. 


      If there is anything further, we can assist with or you have further questions, please dont hesitate to contact me at ****************************.

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      **** **** & Associates******

    • Initial Complaint

      Date:03/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a text from fc can assoc with a reference # and link to pay a debt since. I entered the last 4 of my social and the response was I could not be identified. I wish to have no more context with this company. I believe its a scam for my information.

      Business Response

      Date: 04/02/2025

      Dear ***** *******: 

      I am in receipt of your communication with the Better Business Bureau.  Please note that we are not able to locate your account under that name, address or email address.  We have blocked the phone number of *************.  Please give us a call at ************ with any further information or if we can further assist you with your concerns.

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      **** **** & Associates, Inc.

    • Initial Complaint

      Date:03/18/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********************. I do not have a contract with *** **** AND ASSOCIATES. They did not provide me with the original contract as requested.

      Business Response

      Date: 03/19/2025

      Dear ****** ********:

      I am in receipt of your correspondence with the Better Business Bureau regarding our communications in connection with an account placed with our office by ********************. We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      ******** & Associates, **** has notified our client of your concerns.  **** **** provides credit reporting services for our client ********************, and we have confirmed that a request to remove this from your credit report has been submitted to the credit bureau.  Please be advised that this account is now closed with our office and all further communications should be with ******************** directly.

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      **** **** & Associates, ****

    • Initial Complaint

      Date:03/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******************. I do not have a contract with this *** **** AND ASSOCIATES. They did not provide me with the original contract as requested

      Business Response

      Date: 03/18/2025

      Dear ****** ******:

      I am in receipt of your correspondence with the Better Business Bureau regarding our communications in connection with an account placed with our office by *******************  We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      ******** & Associates, **** has notified our client of your concerns.  **** **** provides credit reporting services for our client ******************, and we have confirmed that a request to update this on your bureau to disputed, has been submitted.  We have mailed to your address of *************************************, a copy of the invoice received from *******************  Once you have a chance to review that information, we invite you to reach out to our office with any further questions or concerns related to this matter.

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      **** **** & Associates******

    • Initial Complaint

      Date:03/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why *** **** AND ASSOCIATE is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ******* Amount Disputed: $1372

      Business Response

      Date: 03/18/2025


      I am in receipt of your correspondence with the Better Business Bureau regarding our communications in connection with an account placed with our office by *******************  We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      ******** & Associates, **** has notified our client of your concerns.  **** **** provides credit reporting services for our client ******************, and we have confirmed that a request to update this on your bureau to disputed, has been submitted.  We have mailed to your address of ************************************, a copy of the invoice received from *******************  Once you have a chance to review that information, we invite you to reach out to our office with any further questions or concerns related to this matter.

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      **** **** & Associates******

    F.H. Cann & Associates, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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