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Business Profile

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F.H. Cann & Associates, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for F.H. Cann & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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F.H. Cann & Associates, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: ** **** ACCT #: ***. ******* $4,810.00/$4,810.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 03/14/2025

      Dear ****** *******-****:

      I am in receipt of your correspondence with the Better Business Bureau regarding our communications in connection with an account placed with our office by *******************  We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      ******** & Associates, **** has notified our client of your concerns.  **** **** provides credit reporting services for our client ******************, and we have confirmed that a request to remove this item from your report was submitted. We have mailed to your address of *************************************************; *****, a copy of the invoice received from *******************  Once you have a chance to review that information, we invite you to reach out to our office with any further questions or concerns related to this matter.

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      **** **** & Associates, ****


    • Initial Complaint

      Date:03/07/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt and I do not have a contract *** **** AND ASSOCIATE they did not provide me with the original application like I asked.Account No: ***** Amount Disputed: $8499

      Business Response

      Date: 03/14/2025


      Dear Jaielean ******:

      I am in receipt of your correspondence with the Better Business Bureau regarding our communications in connection with an account placed with our office by *******************  We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      ******** & Associates, **** has notified our client of your concerns.  **** **** provides credit reporting services for our client ******************, and we have confirmed that a request to update this on your bureau to disputed, has been submitted.  We have mailed to your address of *****************************************; *****, a copy of the invoice received from *******************  Once you have a chance to review that information, we invite you to reach out to our office with any further questions or concerns related to this matter.

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      **** **** & Associates******

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a collection on my credit report from this business. I paid it in full February 14th. They told me at that time they would email me a proof of payment in full but never did. Ive checked spam and all other folders - it was never sent. Since that time I have called four additional times and requested both email and hard copy of proof of payment in full and also verified they have the correct email and they have sent nothing. I need the proof of payment so I can mail it to all 3 credit bureaus to update my credit report. Any help is appreciated greatly.

      Business Response

      Date: 03/06/2025

      Dear *** ****:

      I am in receipt of your communication with the Better Business Bureau, regarding our communications in connection with an account placed with our office by **************************************  We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      ******** & Associates, **** does have your account updated as paid and a request has been submitted to the credit bureaus to update your credit reports to paid.  We have submitted another request today, to the credit bureau, asking for this to be updated to paid.  Our records indicate a letter emailed on 2/28/2025.  We have mailed a physical copy of that letter to your ********************* address today, March 6, 2025.   If that is not received, please feel free to reach out to our office. 

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      **** **** & Associates, ****



    • Initial Complaint

      Date:02/27/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ** ****************************** I do not have a contract with ** ****************************** They did not provide me with the original contract as I requested.

      Business Response

      Date: 03/05/2025

      Dear ***** ******:

      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office by *******************   We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      ******** & Associates, **** is a debt collection agency, collecting on your account placed with our office by our client, *******************  Our client has been notified of your recent communications. 

      ******** & Associates, **** provides credit reporting services for *******************  We have placed a request with the credit bureau to delete this item from your credit report.  We have mailed to your Elkridge, MD address,a copy of the proof of debt provided to our office by *******************  Once you receive that and have a chance to review, we invite you to reach out to our office with any further questions. 

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      **** **** & Associates******

    • Initial Complaint

      Date:02/22/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********************. I do not have a contract with this agency ********************, they did not provide me with the original contract as I requested.

      Business Response

      Date: 02/26/2025


      Dear ****** *****:

      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office by ************************************  We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      ******** & Associates, **** is a debt collection agency, who was collecting on your account placed with our office by our client, ************************************    Our client has been notified of your recent communications.  Your account has been closed with our office and a request was submitted to the credit bureau to delete this item from your credit report. Please reach out to *********************************** directly with any further question or concerns.  They will be able to provide proof of debt for this account. 

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      **** **** & Associates******

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont have a contract with the agency with ** ************************** they didnt provide with the original contact as I requested

      Business Response

      Date: 02/14/2025

      Dear ***** ****:

      I am in receipt of your communication with the Better Business Bureau.  Please note that we are not able to locate your account under that name, phone number or email address.  Please give us a call at ************ so that we can further assist you with your concerns.

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      **** **** & Associates******

    • Initial Complaint

      Date:02/08/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ** ****************************** I do not have a contract with ** ****************************** they did not provide me with the original contract as I requested.

      Business Response

      Date: 02/11/2025

      Dear ****** ******:

      I am in receipt of your communication with the Better Business Bureau, regarding our communications in connection with an account placed with our office by *******************  We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      ******** & Associates, **** is a collection agency whose client, ******************, placed your account for collections.  **** **** provides credit reporting services for our client *******************   Your account is closed with our office and a request was submitted to the credit bureau to delete this from your credit report. You should reach out to ****************** directly with further questions or concerns regarding your account. 

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      **** **** & Associates, ****

    • Initial Complaint

      Date:01/07/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable the for the debt with *** **** AND ASSOCIATE. I do not have a contract with the collection agency. they did not provide me with original contract as requested

      Business Response

      Date: 01/13/2025

      Dear ***** ******:

      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office for collection by our client, ******************* We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      ******** & Associates, **** is a collection agency whose client, ******************, has placed your account with our office for collection.  We have updated our records to reflect your dispute of this account, and our office has notified our client, ****************** of your concerns.  We have sent proof of the debt from our client to your address:  ******************************************  We have also requested the credit bureau update their records to reflect your dispute.

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      ******** & Associates, Inc

    • Initial Complaint

      Date:12/12/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****************** and I do not have a contract with *** **** AND ASSOCIATE plus they did not provide me with the original application like I asked. Account No: ***** Amount Disputed: $5032

      Business Response

      Date: 12/17/2024

      Dear ******** ********:

      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office for collection by our client, ******************* We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      We have updated our records to reflect your dispute of this account, and our office has requested the credit bureau update their records to reflect your dispute as well.  We have forwarded to your ************************************************************** address, a copy of the proof of debt received from our client, *******************

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      ******** & Associates, Inc


    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date 21st Nov. Letter debt collection. in dispute with business

      Business Response

      Date: 12/13/2024

      Dear **** *****:

      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office for collection by our client, ******************* We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      We have updated our records to reflect your dispute of this account, and our office has requested the credit bureau update their records to reflect your dispute as well.  We have forwarded to your ****************************************************************************************** address, a copy of the proof of debt received from our client, *******************

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      ******** & Associates, Inc


    F.H. Cann & Associates, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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